I Just visited this facility, the initial meeting and information shared with me by a young women at the front desk was productive and she was nice , however the tech to control client experience was very annoying , I gave her my CC to reserve an appointment, I asked if my therapist is a male or female as I would prefer a male , the young lady said 'they them" and I said "what" I asked again is this person a woman or a man and "she" said they them, so I politely asked HER to eliminate my data and cancel the appointment.. read more

I avoid leaving bad reviews, but I would like to prevent other people from having this issue. It could have been a good thing. I had found a good stretch therapist. However, the company clearly prioritizes $$ way more than clients. If you have a monthly membership, the sessions do not roll over. So if you don't have time to do your sessions in a month, you lose them and their are no exceptions. The main reason for the 1 star is that I cancelled my membership in time and they charged my card and continued to do so without my authorization. That is dirty business! I am not the only one who has pointed this out. read more

I was so excited to try them out and got a 25-minute session setup and sadly it ended up being a meh experience. I got stuck in traffic due to an accident and was a couple of minutes late and it ended up being a 20-minute session. It would have been nice for them to be a little more flexible given that there were multiple employees there who were not working with anyone. The employee who worked with me was nice but I did not get much from the session. It was an uneventful stretching session and I have gotten a better and more educational stretching session with my trainer at the gym. I left feeling like I just paid them to make a pitch to me on getting their membership. I will pass. read more

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Has potential to be a good service but disappointed overall. I signed up a for monthly 8 stretch subscription. It is difficult to book stretches since slots are not available. Trying to reach someone at the desk is difficult. Of the half a dozen times I've called throughout the month, I've only reached someone at the desk once. They say texting the number for service is available but no one responds. In all, the service providers have been great. The customer service and responsiveness of this location is almost non existent. I'm cancelling. read more

My mother who is very ill with cancer, has a ventilator, on chemo and is an angel of a woman was SCAMMED by this terrible, greedy business. She was too ill to get her sessions in because she developed multiple blood clots and needed spinal surgery... she informed this place timely and was charged at least 4-6 months in addition! This is after canceling THREE times! They're getting rich off scamming people. My poor mother is doing everything in her power to be a positive and good person and this type of crap just makes me furious!!!! I read the reviews and see this isn't uncommon. Shame shame shame on you!!!!!!!! GO ELSEWHERE!!!!! read more

Walked in with no issues just looking to get stretched. These people totally jacked my neck up! Please beware! The only training these people have are three weeks. They don't require any prior experience or accreditations. read more

I'm 63, I've had knee issues the past 4 years, 4 MRI's, doctor wanted to do surgery, said no to that. Had 4 cortisone shots, chiropractor did laser therapy, knee still bothering me. Went to a stretch lab with my wife, was a little skeptical, but I thought I give it a go. A little over a month now and my knee feels like new. Highly recommend you try this before you do surgery. Big shout out to Sasha, your the best! read more

Hi DeAnna, I wanted to provide you with feedback on my recent experience with Stretch lab in Campbell. Yesterday I called to book my introductory appointment. Everything went smoothly and I booked two sessions. One for tomorrow with another on next Tuesday. During the conversation, I was repeatedly informed on your 12 hr cancelation window. It was to the point of irritation. I finally said I understand and don't need you to continue stating it. Next, I was asked to download the app and register my credit card. I did both and paid for my first session. It showed as a credit on my account. My appointments were not showing on the app. Later that day, I received a call & vm asking if I wanted to book an appointment. I thought it was strange as I had already done so. This morning I called to confirm the payment and again I was told about the cancelation window repeatedly. I was also told I needed to give my credit card for payment. Again, I had already done so. I am completely frustrated with the service and I requested both sessions canceled and that my credit card be refunded $59. No reply or call from my email. read more

I saw this place on my way home and really like the idea of having a professional to help me to stretch, my husband and I signed up and are going twice a week and really like the instructors. Before I went to the Stretch Lab, I read the reviews and noted the needs improvement are all related to booking and billing systems. We travel a lot, Bay Area is just one of our homes. Boy, I encounter the complicated billing system today. When I was signing up, the lady said to me that she is in charge of the billing so she will make sure that it is not an issue. Today when explained to me, I think if you do not have an advanced degree, you will not understand or feel cheated. I always thought the aim of the business is to help people and to make money; to create a complicated billing is really defeats the purpose of the business. I wonder who designed it, not one of my students I hope! And the front desk lady told me today that she is just following the instructions, wow no ownership either. Good stretch but not good experience w billing! Be aware. read more

The positive and only reason I give any stars - Is because of the AMAZING experiences with the technicians (Joaquin, Tetsuya & Francheska) but... HORRIBLE business practice and front office service. Over charged twice for my monthly membership! Left multiple messages and it took days for the Campbell manager to respond. I stayed because of the technicians When I cancelled due to relocating I was told by the manager I had to use my credits by 7/31. Booking is also a nightmare!!! But I got all my credits scheduled and the last apt on 7/31. 7/31 comes and after receiving an email the night before to confirm my apt I happened to check and my apt was gone. 1 credit available but I can't book an apt! They cut me off a day early!!! Prepaid!!! When I called the receptions just repeated herself.. "the system automatically cancels any apt after your end date"... " the manager cancelled your apt". Um, so which one is it? AND according to my email confirmation of my cancellation it was to end 7/31...so my apt should have stood! read more

Found this place and have been coming to it for about a month now. COVID has wreaked havoc and it's nice to come in and work with the Stretch Specialist to help get the kinks out from sitting/standing in the wrong position. I have worked with both Sam G and Terry and like both of them. Always feel great after I'm done getting stretched. Try the first one for a discounted rate and if you sign up for a subscription, it's a 3 month commitment. I think it's worth it as it's your overall well being that you are taking care of. read more

Sasha does such an amazing job. She absolutely knows what she's doing and is very dedicated to providing relief to sore areas. I have a very sore back and hips from sitting and looking down all day with schoolwork, and was given a gift from a family member for 5 sessions at StretchLab. Sasha has given me a significant amount of relief within only 2 sessions and gives me helpful exercises to do at home so I can continue getting a good stretch. I will definitely be super bummed when my gift card runs out. read more

I have a very mixed review of this place. I consider myself a hobby athlete and am always willing to try something new and know the value of stretching. First for the good review: My stretch therapist, if that's what they call them, Rod, was excellent and knowledgeable. He also made me feel quite comfortable which I'm sure aided in my ability to stretch further. I would highly recommend him. However, I left with a bad feeling because of the receptionist or whatever they call them. When I walked in, she was very vague on whether I actually needed to buy the grip socks. And made me feel cheap for not immediately buying a pair. They're not needed by the way. Then when I was done and asking about price structure, she flashed me a laminated paper with a bunch of writing on it and gave me a very brief rundown of what I would have to pay. Then shoved the paper back in the drawer. When I asked if I could find the pay structure anywhere online, she flatly told me no and handed me a sparse card with the name of the very place I was at, its address, (yes, I was physically there), and the website. She was cold and frankly looked quite high. She made what would have otherwise been a pleasant experience not pleasant at all. read more

StretchLab targets a consumer who wants to work on flexibility (especially as you age) but also to have a knowledgeable person knowing the mechanics of the body, like a physical therapist. I finished my second treatment here and have to say it's on par with getting a good massage, but you also build long term flexibility. Flexibility is key to preventing injury, as well as helping people who become tighter & less flexible as they age. The two therapists I worked with were very gentle with my limitation which is that I had a 9-disc fusion 7 months ago. It's great to get moving and stretching muscles after being on bed rest for several months. read more

Getting older is a gift and with only one body, I want to make sure I take care of it. StretchLab to the answer. I hadn't heard of personalized stretching, but decided to give it a try as I know my posture can improve and I've struggled with tight hamstrings in the past. Shannon was the Flexologist and she is fantastic. Patience, friendly and knowledgeable. She explains the stretch, it's purpose and where I will feel pressure/stretch. It's helped overall, from being body aware and knowing what proper posture looks/feels like to adding stretching post exercise. The place is clean. Simple lines and simple décor. I've had 3 sessions and signed up for the membership. here's to flexibility in 2020 read more

Just finished a 50 minute introductory session with Shannon. I was impressed by her knowledge and professionalism. They just opened a few weeks ago on Winchester Blvd in a new construction building, great facility & great vibe. Highly recommended! read more

I wish I would have been able to continue with stretching here but navigating booking is an absolute nightmare, it's just not worth my time anymore. Not to mention that at sign up I was not told that credits expire and I've lost hundreds due to this policy, poor way to treat customers. The app never works, I can never get through to someone to book, I've tried to cancel and I've been passed around the houses, completely fobbed off. read more

First let me start with David was a 5 star stretcher. I seen an ad on Facebook for an introductory stretch for $9. I have chronic pain and will try anything at this point. The stretch felt good and I was offered a membership. I explained that with my issues I wouldn't know till the next day if this caused pain. This was the last day of the sale, I was told. I signed up and was told that the cancelation had to be 30 days notice. The next day I was in pain, no fault of there's just my medical issues. Not even 24 hours later I messaged I wanted to cancel my membership. 3 days passed no reply. I got a message I missed an appt. I replied aging that I had contacted them to cancel membership and all future appointments. I was messaged someone would call me later. I was told they prefer messages and that was the best way to contact. They called were happy to cancel my membership and that I would be charged again on July 30th for the $179. Again not even 24 hours later I messaged to cancel. So 1 $9 introductory stretch turned into to and additional $358. I was more than ok forfeiting the initial $179. To be charged again claiming it wasn't 30 days notice when I litterally texted before 24 hours had passed is not ok with me. I have the text, time stamp etc. So if one day has not passed how did I miss the 30 day cut off? Just a warning to others. read more

Three months in to my work with StretchLab, I can't say enough good things about my experience. I think this is an exceedingly great addition to wellness care in this area. Dennis, Sabrina and Alexandria have been excellent to work with, achieving much more progress on my issues than any overpriced PT I have ever tried. I've found the front desk staff to always be helpful and friendly. The app works great. All in all, I would recommend StretchLab for those intractable physical issues we all encounter. The team took a personal interest in working with me and monitoring my improvement. I plan to keep going back. read more

The service itself is great. I signed up for a monthly membership. Once I realized it was a lot of extra effort to get from south SJ to Campbell in the evenings due to traffic, I decided it wasn't worth it to me personally and asked to cancel. I was going to just wait for the one in Blossom Hill to open to go there. I was told I would be called back. Three weeks pass and I get a call. This was after the holidays. I let them know that I had just lost a family member over the weekend and really wasn't able to talk to them about it and asked them to just cancel. Their response right way, with zero compassion or taking a moment to think about what I had said was "well, unfortunately, since it wasn't a month out from your request, we will still charge you for the next month." It was pretty much a month out. I'm about to pay for a funeral and that's their response. Kinda shows how much they really care about their customers. I just hung up. I was shocked. read more

Wonderful treatment but a little on the expensive side for stretching only. Getting benefit but must dedicate to continue the stretching on the days you are not at the Lab. read more

I started Stretch Lab recuperating from a torn rotator cuff and a very tight lower body. Samuel was my trainer and he was simply fantastic. He really stretched me out improving my flexibility. He also taught me exercises that I could do on my own. Great experience! read more

Don't waste your time and money here people it's not worth it. It's been a huge waste of my time and my money. I was also lied to when I signed my contract so be careful. I'm still going because like I said contract, but I can't recommend it to anyone for anything. read more