When I cold-called the Agency looking for a realtor, they assigned me to Laura Merrill to help buy…read morean apartment for our daughter (student in NYC). Laura was incredible. She set up 23 (yes - twenty-three) viewings for me in a 3 day weekend and ran around with me the whole time. Kept her cool even when the showing realtor was late once and one time we couldn't get into an apartment. Helped me through the whole buying process - especially the paperwork to get into a co-op. Can't recommend her highly enough. Thank you Laura!

Working with Laura Merrill was such a pleasure. She helped us get 100% ready with our application…read moredocuments before even beginning our tours so that we could be ready to go when the time came to apply. She was responsive and gave great advice. Highly recommend reaching out to her if you're starting your apartment search!

Elana Delafraz was extremely helpful in finding and securing my apartment. In particular, her…read moreresponsiveness and guidance made (a usually stressful) process smooth and straightforward. Would recommend to anyone in search of their next home.

Very knowledgeable, responsive and professional. NYC can be a challenging place to find the right…read moreapartment, Real NY's expertise helped me find a place that I absolutely love!

My experience working at Douglas Elliman has begun with a lovely friendly start. I am impressed by…read morethe scope and feeling tone of the company. I have received assistance from many professional brokers there. I already feel at home with special guidance from John Lawrence. He is an outstanding leader.

I would not recommend Brian Phillips at Douglas Elliman as a seller's agent -- working with him was…read morea nightmare from start to finish. Over the course of my apartment sale, it felt again and again like he was advocating for the buyer, not for me. I told him clearly and repeatedly that the sale was "as is," but he kept pushing back as though he didn't understand or simply chose to ignore me -- this same pattern ran through much of our interactions, with him just pushing and pushing. Communication was close to impossible. He told me four separate times over three weeks that he'd return my keys, and never did. Getting a status update was like pulling teeth -- at one point I had to ask the same question three days in a row before getting a response. When I raised these communication problems, he insisted there'd never been any issue, just ten days after telling me himself, "I'm not sure if we are on the same page." He also wasn't a reliable source of information. He reversed a confident statement about appraiser requirements within half an hour of making it. He called a smoke detector setup "sufficient," then reversed himself that same evening. He predicted a gas permit would take three weeks -- some of the delay was his recommended plumber's fault, but it still ran well past that estimate. He even claimed a pipe had "always" been outside the wall, which I know for a fact wasn't true. I fired him at one point over all this, but had to bring him back on since he was the agent who'd shown the unit to the buyer who ultimately purchased it. Shortly before closing, he pushed hard for a price reduction from $740,000 to $700,000 -- the deal eventually closed at $740,000 -- but he seemed to consistently argue for what the buyer wanted rather than holding firm on my behalf. If you're selling, I'd look elsewhere -- this was genuinely a horrible experience.

Grant is fantastic. He helped us find our perfect new home in Hell's Kitchen and is overall a…read morestand-up guy. Our process was smooth and steady and he has recommendations for everyone along the home-buying path, which is incredibly helpful because it's quite a process, especially with co-ops. Not once did I have a question he couldn't answer or find the answer to. Thanks Grant! Note: I may be biased because I know his dog.

We had an amazing experience working with Teddy to buy our first home. As first-time buyers, we had…read morea lot of questions, and he was endlessly patient, available, and kind. He made the process feel manageable and helped us land our dream apartment in Brooklyn. We couldn't recommend him more.

Hellow Gail and Shari,…read more Nathan slept in his studio for the first time yesterday!! We just wanted to thank you for making what could have been a stressful experience much easier and more pleasant. Your guidance, responsiveness, and support throughout the process meant a great deal to us, and we truly appreciate everything you did to help Nathan find the right place in New York City. Thank you again for your professionalism and kindness. We are very grateful for your help and wish you all the best. Warm regards, Mercy

Gail B. Siller with Prince Real Estate Associates LLC is a true gem. In the NYC rental world,…read moreeveryone who has worked with her seems to have a 'Gail story'--a testament to her expertise and the lasting impression she leaves. She is an expert agent who is super responsive, incredibly sharp, and always looks out for families. Because of her encyclopedic knowledge of the market, she is our first call whenever we think about moving. If Gail says, 'Honey, there really is nothing right now,' we know she means it and we trust her completely. She always has the best listings and can work with landlords directly because she is so well-known and respected. She doesn't just find you an apartment; she finds you a home (a very important distinction). She navigates the entire process with care and expertise. If you have the chance to work with Gail, take it!

I've worked with a lot of property managers over the years, and I can say this team stands out!!…read moreThey're responsive, kind, and genuinely care about the people who live here. Every time I've had a question or request, it's been handled quickly and professionally -- no runaround, no attitude, just solid service. The property is always well maintained, clean, and feels safe. You can tell they take pride in their work and treat the place like they'd want to live here themselves. Special shoutout to the staff -- always friendly and helpful, whether it's a quick fix or just a smile in the hallway. Highly recommend to anyone looking for a well-managed property and a team that actually shows up for their residents!!

I have been waiting for the refund of my balance since when I sold my co-op apartment in August,…read more2025. In a phone call REM, staff even acknowledged that I had that balance of over $1,100.00! REM is till holding my money! J. W. 3/3/25

As I did not know any real estate agents in Brooklyn, I took a chance on-line where I found Donald…read moreLai to help my daughter find an apartment. The result was perfection : he instantly bonded with her and gained her confidence. He introduced her to a range of properties, quickly assessed her preferences and completed the search in two visits. My wife and I met him, when we acted as a sounding board for her on the final tour. She and we found Donald to be highly professional, knowledgable, thorough, personable and patient. His recommendations were totally on target. He also assisted in expediting the rigorous leasing process. We would unequivocally recommend as your real estate agent of choice in Brooklyn, as well has extending that recommendation throughout the City.

Worked with Donald to find a place to live in the NYC area. He is extremely professional,…read moreknowledgeable on the market and processes, and has strong connections to facilitate the search and buying process. Highlights: -Fast and concise communication -Quick turn and flexibility with last minute changes -Strong connections (legal teams, banks, etc.) and a great team to support -Had experience selling in a building we were looking at and was able to maneuver through the process to maximize negotiations for us -Positive attitude! Definitely one of the strong more seasoned real estate agents I've worked with. Thanks Donald!

The First Service application is easy too navigate for bothe the applicants and the owners…read more Extremely professional and expedited our application efficiently.

(EDIT: Terri V., I'd be impressed if general customer service could refund the thousands of dollars…read morethat two property managers in a row couldn't be bothered to accept responsibility for. It seems just as likely that First Service might offer me a good deal on a bridge in Brooklyn.) Legendary in our building for nonresponsiveness not only with our shareholders, but also with our management and board members. For myself, they misappropriated several thousand dollars by repeatedly refusing to file my coop-condo tax credit change form with the NYC Department of Finance, yet said year after year that they didn't know why I hadn't gotten the credit. The answer from the DOF: First Service didn't do its job. So if you want to burn wealth, hire First Service.

Despite the bad rating and reviews, I had a better experience with my time at a Brusco owned…read morebuilding. I had lived on 95th and Amsterdam (studio-4 years) and 80th and Amsterdam (1 bedroom-5 years) and both were renovated spaces. Both buildings had responsive managers and supers so no complaintson my end. Only one complaint was one of the buildings had washer and dryers that broke down constantly and eating up my cash and sometimes my clothes. Overall though, I had no issues with them so I guess i was one of the lucky ones and would consider Brusco again if I were to move back to UWS!

Brusco Realty at 766 Amsterdam is a top notch rental management company. The owner & employees care…read moreand are communicative. I would highly recommend any building they oversee. -Please note there is another (different) mgmt with similar name-

Mrs Isabella Yadgaroff and Mr Steve the manager helped us a lot to get our rental apartment in rego…read morepark. Fast response and great communication. Highly recommend

Stella Yakubova helped us find the apartment we always wanted in Forest Hills. Super responsive,…read moreanswered questions, and willing to work with us when we had any issues with budget or move in date. Would highly recommend.