Granson's is an older establishment. Everything has seen better days. I needed a battery replaced…read moreon my mothers watch and she recommended them. The service was done while I waited and was surprisingly inexpensive. The service was excellent.

From the owner: Specializing in: - Jewelry Supply Wholesalers &…read moreManufacturers - Jewelry Engravers - Jewelers - Jewelry Designers - Jewelry Repairing - Watch Repair - Diamonds - Jewelers-Wholesale & Manufacturers - Watches

Best jewelry store in kokomo. It's family owned and operated. They give the highest prices in town…read morefor scrap gold and silver. I have never been treated nothing but nice everytime I've been there.. They treat u like your family also.. Keep your money local kokomo...

So I paid on Dec 12th for my wife's Christmas present. It was your mistake sending the wrong item…read more You asked if I could send the item I received to the correct person but you never gave me an address or label. You said the other person would send my item. After a couple of days of no response I started a return hoping I would at least get an update. The response was go ahead and return it and you will send my item. No further communication but I see ebay is issuing a refund which I don't want. You received my return of the garnet you sent by mistake but I have no idea where my gold earrings are. I am pretty sure I won't have these for Christmas. You should be ashamed of your lack of response. You said you were really busy well good for you. I used the contact form on your website as well and left my email and cell number but no one has bothered. Really unbelievable. I returned your garnet the day I received it hoping you would send my item I guess I'll give my wife an empty box with a promise. Steve New message from: 765lesley I'm so sorry we sent you the wrong item. Would you be willing to mail it directly to the correct recipient? I will have him ship yours directly to you as well. so so sorry!!! New message from: 765lesley hi. i will get you a shipping label to send the garnet to the correct person and they are sending your earrings to you . im sorry again thank you. New message to: 765lesley My item shows out for delivery I still didn't get an answer on the shipping labels. If you want me to forward the item I need a label and I need to know my item will be delivered this week to me. Did the other buyer receive my item yet? New message from: 765lesley New message to: 765lesley OK I have it where is the label? Should I start a return or how do you do this? Do you have tracking for my earrings yet? I need those for Christmas. I can give this to the postman tomorrow but I need the label early. New message from: 765lesley Sorry I was extremely busy here in my store yesterday. Since you've started a return just go ahead and send me the wrong item you received back. Thanks. sorry for the inconvenience. I will try my best to get you the ball earrings shipped overnighted when I receive them back. New message to: 765lesley So your saying the other buyer is not shipping the earrings to me directly as you stated earlier? My return will be in the mail today it's waiting for pickup now. New message to: 765lesley You should get the return by tomorrow. Did you ship my earrings? Tracking?

They take forever to get rings back after being sent off. Their customer service is lacking also…read more For someone who spends thousands in their store, I was expecting them to be more accommodating. I won't be returning.

Very poor customer service! Staff is not very knowledgeable of their own products they sale. Tried…read moreto tell me my diamond was a sapphire when I bought it there and then told me it was a 3/4 cttw instead of a 1 cttw. I then asked them to please take out a couple links of my Bulova watch. The guy really had to ask me if it was a product they sold AND then had the nerve to want to charge me!! I will NEVER go back!!