I go to this particular branch, cuz I love the sales person who move from Walking company Kahala to…read morehere. I have plantar fasciitis and shoes has been the problem if not fitted properly. Her suggestions was always right on cue. Sorry but having a brain fart memory now. But I think she's mostly there day time.

I had a hard time finding this store . It is tucked away I. The Dr ind floor at the entrance to…read moreRoss. I didn't even know Ross had a mall entrance ... Was hoping they'd have support tape for plantar fasciitis, but nope. Hal was busy buried go help me.

Great place to get the latest trends on shoes, clothes & stuffs for the kids and young adults. Even…read morethe old ones like myself because they're sporting the old school cartoons like, pink panther, looney tunes or Tom & Jerry. Prices are a bit high for some things but, overall, if you take care of you things... ITS ALAAYA WORTH THR ORICE RIGHT!? Anywho, I think this place is really worth checking out for back to school or even holiday sales! At least have a look as at what they have

This is the place to if you're looking for on trend sneakers and athletic wear. I have a friend who…read morealways buys track jogging sets from Shoe Palace. The prices are reasonable and they have great sales when you can catch it. They have men's, women's and children's departments. They have Air Jordan merchandise and I even saw Crocs. They have a pair of On Cloud shoes that I want, but I'm going to wait on it. I'm not sure what it is, but I never get good service at any of the Shoe Palace stores on this island. The workers just stand by the registers and chat with each other. I never get a greeting or get asked if I need help. I get great service at the mainland locations though.

My sad feet... How…read morethings has changed for my feet and how it desperately needs support in so many ways and in the past I've relied on Foot Locker to find not just comfortable but cute looking shoes as well and at prices that's within my budget. As many of us browse the staff are there for any questions though seems to be just bored and keeping a watchful eye. With the closure of Women's Food Locker the choices has gotten quite smaller and even my visit today it seems the kids has much more choices than the women's section. I understand they bring it what sells and any biz would do so but when it comes to shoes the hunt will continue on for my feet as we will keep going forward with the search. Thank you!

Only one person helping the majority of customers in the store. Shoutout to him for showing great…read morecustomer service while attentively listening. shows so much effort.

Come here for your running needs, advice and good conversation. Friendly, knowledgeable and…read morehelpful. I have come here to equip myself for training and marathons. They carry a curated selection of running shoes to fit your needs. Hydration bottles, vests, nutrition including gels,electrolytes, injini socks, running apparel, reflective equipment and lights. Worth a visit for all levels of runners.

Rey', the owner knows the business from the ground up Rey's…read morebeen doing it for probably 4 decades Best prices Leading brands The best place to start

I'm a sneakerhead and love kicks. When you see sneakers that are shrink wrapped you know it's going…read moreto be a little expensive. I usually go to their location at the Royal Hawaiian Shopping Center. They had the Tiffany x Nike collaboration shoe, but it was big money. I didn't check the shoe prices here, but it's usually around $200-$400 for your basics. It's hard to give a price because every shoe is priced differently. If you have a sneaker that you're looking for and it was sold out, you should see if they have it here.

Hella overpriced! They had pandas for like $250, while it's sitting for retail at foot locker and…read moreNike (app)

We came to Step Ahead to look for a foot solution to my problem: heel spurs, achilles tendonitis,…read moreand plantar faciitis. I saw some Hoka shoes on sale at Ross in my size but my husband encouraged me to get my feet looked at by someone before just buying shoes, that way I know what my issues are and how to resolve them. My husband had gone to Step Ahead in the past and got fitted for Oofos, realizing he should have been wearing a size down actually. We walked in, and Patti, the owner, was helping another customer but said she'd be with us as right away. As promised, she hurried over and got to work assessing my feet. I told her my problems, and she took a print of my foot to see where my pressure points were and to measure my arches - this is a service I was hoping for and WOULD NOT get at Ross or the Ultimate Foot Store in Pearl Ridge! She was extremely apologetic for not having any shoes in my size and made that very clear more than once - she didn't try to sell me shoes in another size like another Yelper claimed. I never once got the feeling she was trying to scam me into a shoe that didn't fit. I think she's eager to find a solution that works for folks and also passionate about educating people on why they have aches and pains and how proper footwear and arch alignment can help. She fit me with an orthotic that was shaped to my foot. Was it custom tailored exactly to my foot? No, but it was the right size to support my arch, which I appreciated. When I go to other stores, I have to guess what insert might work for me and probably guess wrong. I appreciated her measuring me and recommending the right solution. I ended up getting the harder, more supportive insert for my shoes at home. She told me that Hokas, etc. are great, but they are essentially just padded shoes. You can put all the padding you want in a shoe, but until you get the right arch support, you aren't going to fix the problem. The telling point for me was when she took the sole out of a Hoka and put the insert in there for me to try on! (It was a size too small for me, but I was able to try it on to try on the insert). I appreciated her honesty, and it put my mind at ease about "getting the perfect shoe." The price for the orthotic was $200 - yes, on the pricey side, but honestly, a pair of Hokas is around that and doesn't provide the arch support I need to fix my problems. Also, they have a 2 year guarantee so if they crack you can come back and she will replace them. But she said they could last a lifetime if you take care of them. To me $200 is much more reasonable that custom made inserts that can run in the thousands and just a bit more than pricey padded gym shoes. My husband also got a pair which she gave us 50% off. She measured his arches too and said the inserts will help with his walk, which currently his feet sort of flare out to the sides when he walks. There was another customer in there too who said he's been wearing his for 5 years and even pulled them out of his boot to show us! He says they really work to alleviate pain. She gave us wearing instructions and talked us through everything else like how many hours to wear on a graduated scale, how long it will take to build up our arch muscles, etc. I am only dinging a star because she has a limited inventory of shoes and slippers and keeps beating herself up about it. I'm sure it's tough to stock all the sizes, but people are hungry for good supportive footwear as well as inserts, so I recommend her stocking up on more sizes. Unfortunately folks just won't want to part with $200 bucks for an insert, even though it's more advantageous, and would rather buy a pair of gym shoes. Overall, I'd come back here for my foot needs. Her personalized service and attentiveness is reallllly hard to find nowadays. The fact that she can run this store for so many years amongst the competition and Amazon, etc. should be a testament that her products really work.

Service good. Product not so much. I purchased Hokas and arches. Hokas have already lost their…read moresoles, came off while walking. So disappointing. We tried to ask for a refund or replacement, not open, even though open sign on and time was 3:00pm.

I honestly thought the customer service here was excellent. The workers were very friendly and…read morehelpful. Store was well organized and the clearance section was an additional 25% off the markdown price. I'm not on this side of the island very often but will definitely stop by the next time I'm here. Located in the top section of the Waikele outlet mall, lots of parking and good stores around it. Definitely would stop by again and like this location better than some of the others.

I've been to this location numerous times to shop for footwear. My intuition told me to browse and…read morelook for Brooks running shoes. Lo and behold! I found a Adrenaline GTS 23. Second to the last pair, black and in my size. Price labeled on red and white sticker, minus 25% off, and another 10% military disc when presenting a valid ID. Excellent customer service from the male employee who doubled checked the price for me while I also confirmed via phone calculator. The female employee was also courteous and helpful with ring up. She offered if I'd like a bag for my purchase. Very thoughtful. I kindly declined. Very lightweight on the feet. Perfect for walking, running, exercising, and traveling. Matches with any color attire.

Lani at Macy's Pearlridge was called in to help me because the people I thought were going to help…read moreme either was not working or started at a later time. I was there to find a matching blazer for a wedding in Kona. I am considered a Kupuna (elderly) 76 years old. And frustrated because I brought shirts , pair of shoes and a pants to find a blazer to match. Lani was brought in from another department. She saw how disturbed I was and she started to calm me down by matching 3 or 4 blazers. We went to colors , length , shoulders, width,... went back to other blazers... she was so patient this elderly veteran. Thank you for having her there to help me. Thank you Lani very much !!

I understand u guys were busy today due to Black Friday but u need to have a more accurate service…read morebecause when I went there I ask for two shows today both size 7 1/2 and the lady who help me well she bring out one show and told me we don't that size and five more minutes the other shoe she told me all I have is a size 5 so I just walk away because the service was terrible that day I understand stand u were busy but your service needs to be better to approve customers service otherwise the customer will walk away without buying anything and u don't want that it's shouldn't talk the lady five minutes to look for one shoe and then five minutes to look for another shoe plus when I show the lady she told me that the other person is going to help u why u should hire someone when they can't give the full service that doesn't make sense all I am saying that u need to have better customer service

I first went to another foot store at Kamakana Ali'i but that location was closed permanently…read more This was on Friday 3/13/26 the day the islands were hit by the Kona low storm. I've been dealing with plantar fasciitis so I was desperate to get new work shoes for the following week because I'm on my feet all day. I called Runner's Hi to see if they were open during the storm and Ray answered. I explained what I was looking for and he said to come in. When my son & I got there Ray greeted us and I told him I had called ahead. Ray went above & beyond to help me find the right shoes & inserts to deal with my plantar fasciitis. He sized me, took a look at my feet and saw I had collapsing arches. He recommended 2 different shoes. I asked him for all black shoes because I needed them for work. He had me try on 2 different pairs of shoes one was the Hoka Bondi 9 and a pair of Brooks and had me walk around to test them. Ray also suggested that I walk around with Hoka on one foot & Brooks on the other foot to compare the 2 shoes better. I ended up with the Hokas & the recommended inserts to make it more comfortable for my plantar fasciitis. I also bought a massage ball and compression sock to aid in my recovery. The Hokas felt great & I made sure to wear my current work shoes to the store so Ray could see what I was currently wearing. Thank you so much Ray! I will definitely be back when it's time to upgrade my work shoes.

The man was very helpful and found the right shoes for me…read more He even put special laces in it...

The little slightly hidden place…read more.. Not the only shopping place in the area Waimalu Plaza sits on a busy corner of Moanalua Road and Kaahumanu Street but don't let this hidden place fool you as it's filled with great local small biz including a full Safeway. Would you expect to find City Mill along side Pink Box and The Face Shop or Hakuyosha, Red Wing Shoes, N&J Nails, Pet Clinic or Pacific Diamond...I honestly didn't think so lol! Sikdorak III, Subway, Jamba, Pho, Pancakes & Waffles and even Paesano is something that got me hungry though I really came here to chill at their Starbucks as this location is a great place to do so as it's spacious with lots of seating. Lots of various parking areas including the ones right beside Starbucks does make it an easy place to swing by and to get a long of shopping or just errands done. Thank you!

Got here around lunch time on a Saturday. It's great to see the businesses here are doing great!…read more However it took a while to find a parking spot and the parking lot was jam packed with cars. My usual spot is Kabuki's Restaurant, and I like the okazu-ya. Also Chun Wah Kam for their baked manapua, and pork hash. So happy these businesses survived the pandemic phase.