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    Strong Tower Mortgage

    5.0 (1 review)
    Open 8:00 am - 7:00 pm

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    Photo of Tony S.
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    5 years ago

    StrongTower Mortgage has done numerous loans for me as a Self Employed person, I would Highly recommend them.

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    Dan B.

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    Freedom Financial Services

    Freedom Financial Services

    (3 reviews)

    Called Freedom Financial to see about a refi since i got the runaround from my existing mortgage…read morecompany. Come to find out the reason mortgage lenders like my mortgage company shy away from the refi I was looking for was because I wanted to pay half of my loan off and only finance 60k. The loan officer I spoke to explained I wouldn't see a very good interest rate with such a low loan remainder no matter who refinanced my loan. He also told me to check with my bank where my chances would be better. Appreciated the honesty and directness.

    In May, I began my loan process through Matt Hughes of Freedom Financial Services. 3 months later,…read moreI was in tears in another mortgage broker's office begging for help. I had an original close date of June 28th that Matt promised me it would happen if I used him as my loan officer. Matt promised me from mid-June that I would be clear to close within days. Well days turned into months and still no close. Meanwhile, Matt blatantly ignored my calls, voicemails, and most of my emails. This refusal to have communication with me also cost me 1% on my loan rate because he did not respond to my calls and emails about locking in my rate. He refused to call me back and when I would ask about the status of my loan we were again "days from being clear to close". I finally got Matt to answer a call by calling from a different number that he would not recognize. I was given several close dates that came and went. The incorrect forms were sent to my insurance twice and when I called Freedom to rectify the situation, they had no idea what was going on with my loan or what I was talking about. Eventually I began to get the picture that closing with Freedom Financial would never happen. I went to a different company. We promptly called the title company to check that status. They said that since they hadn't heard from Freedom for 3 months, they closed my file and assumed the sale had fallen through. When Matt from Freedom received my letter to transfer my file to another company he said "We only need a couple of things to be able to close your loan purchase and can certainly do it this week - but I just got a request to transfer your file to another lender... are you sure that you don't want to close with us?". We transferred our file and our new loan officer and he informed us that our loan had been "suspended" meaning that we were not going to be closing because we were not going to be getting approved. My new loan officer stated that it was basically a denial. Matt let us believe for 3 months that we would be closing any day, and all along our file had been suspended. There was never an indication that anything was wrong with my loan. Matt seriously affected our lives for many months with complete disregard for the repercussions it had on us. As a happy ending to the story, our new mortgage company got us approved and closed within 7 business days.

    Strong Tower Mortgage - mortgagebrokers - Updated July 2026

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