These are good people to do business with! The service tech is unfailingly honest which in and of…read moreitself in this industry is notable. I had them install a 4 ton unit to replace one that was over 30 yrs old. The job was done quickly and done well, at a competitive price. I really like doing business with family businesses vs the over processed corporate concerns with the overly branded trucks. Call Air Concepts and you speak with the long time owner. He'll probably be the one who estimates your job. He knows all the guys who'll be working at your house. That sort of arrangement works well for me!

David helped bring our fixer-upper 1915 American Foursquare back to safety and could not be happier…read morewith his service! We required extensive structural supports to be rebuilt and reinforced with steel beams and sister joists. He was the best to work with - so much so, that we just signed for more work with him to include mold remediation, patio drainage (waterproofing) and cellar door repair. He is truly a master of his craft but beyond that is his genuine care for his clientele. No BS, he does what he can without "fluffing" up the work to charge more and has shown time and time again he's in the business to help people. Will recommend to everyone we know needing structural work!

The good news: Airserv came out on a weekend at with no extra fee. They were able to diagnose the…read moreproblem and offered a solution on the spot. The customer service rep on the phone was great. The tech seemed capable and approachable. The bad news: The tech accidentally hooked up the new thermostat wrong and we were without AC for a few days. The resolution: After my third phone call to company, the tech came back out to get the wiring done right. This was at no additional charge but since the installation was not done correctly from the beginning, I would have been surprised if I had to pay for an addition visit. I have contacted the company about their 'Neighborly Done Right Promise' to see if this policy will help recoup the costs of not being open for a few (hot) days but have not heard back yet. If I hear back, I will update review.

Great service today. Great technician.Went above and beyond to make sure our system was working…read moresafely and correctly.

The technician was on time and began work immediately. He was polite, knowledgeable and efficient…read more A job well done!

Be careful with this company. AC Unit was determined to be low in coolant during a routine PM…read morecheck. Tech said he injected a leak blocker and added 4 lbs. more coolant. Start time 10:30 am left at 4:00pm. Tech had to wait close to an hour for shop to bring him coolant. After 6 hours of on site work we realized at 8 pm the indoor temperature did not get below 80. They sent the same tech out at 10:30 pm and after an additional hour said there was a leak in the indoor unit coil which needed to be replaced. Quoted 6k for the replacement coil and install ( labor & a couple lbs. coolant) Next morning I contacted two other AC repair companies and both matched the services and quoted me $2,200 and $2,300 respectfully. Aire Serv of Chapel hill quoted 3 times more. They jack up cost for parts and charge much higher prices overall. Give Warren Hay or Romanoff a try first. Aire Serv will scam you.

I do not recommend Fire & Ice Heating and Cooling. While they were prompt and pleasant initially,…read moretheir service turned into a costly and frustrating ordeal. My AC stopped cooling last weekend, and Fire & Ice was the first to respond. They charged two separate diagnostic fees in two days and overcharged for ineffective repairs. Day 1: The tech did some diagnostic work, blamed the blower motor. Day 2: I had the blower motor replaced which I paid a premium to have done --only for the tech to leave without verifying if the unit was cooling (it wasn't). It ran in a red flag state for another day. Day 3: same tech AND the boss spent ages troubleshooting before suggesting a $700 coil cleaning (coil inspection should have been done day 1) --with no guarantee it would fix the issue. They charged me a second diagnostic fee, and after I had the coils cleaned, the AC still didn't work. After 5 days with no AC and no response to my email requesting a refund for the second diagnostic fee and a correct diagnosis be done, I called another company. Their tech found the real issue (a failed compressor) in 15 minutes--something Fire & Ice should have checked immediately. Either they misdiagnosed repeatedly or intentionally padded the bill. I've spent thousands on unnecessary repairs and fees--enough to have replaced the compressor outright. Now I'm stuck with a broken AC and a company that won't even respond. A high price and friendly tech doesn't mean quality service. Get a second opinion before trusting them with your HVAC system.

Where do I even begin?…read more My first interaction with this company was actually pleasant. Promising, even. Spoiler: it did not stay that way. Call #1: My propane logs wouldn't turn off. Ice storm coming. I panicked. Joe showed up that evening, pointed out the knob inside the fireplace (since the remote switch box had likely died), and I happily paid the $125 service fee. No complaints. This visit isn't even part of the real problem. Five days later: I come home to a thermostat reading 57 despite being set to 70. I call Joe again. He shows up the next morning, finds exploded batteries in the thermostat, replaces them, and says it might need replacing eventually. I pay another $125. Still fine. He even signs me up for the semi-annual maintenance plan. Great! Future business! Everyone wins, right?...Right? Two days later: Thermostat drops to 65. I go buy a new one at Lowe's and call Joe back. He installs it, but when we try to register it, we get an error. "Already registered to another owner". Honeywell is closed. Joe removes the new thermostat, reinstalls the old one, tells me to call Honeywell, and I pay yet another $125. Annoying, but whatever. I finally reached Honeywell later in the day and they inform me that registration only matters for app control, the installer could've fully installed it. I could've cleared the previous owner later. "The technician should have known that," they said. Okay. Honest mistake...maybe. Two days later: Joe comes back to finally install the thermostat correctly. It works. I pay another service fee, but this time he gives me a "discount" and only charges me $62.50. This is visit #3 for the same issue, but sure. I pay it, despite being told that he should have known that he could have installed the thermostat initially. I digress... Three days later: My heat is reading 68 while set to 70. Again. Joe comes back. This time, FINALLY, he crawls under the house and discovers the actual problem: a bad wire. The unit is 5 years old and 100% under warranty. He says he'll "only charge me the service call fee," like he's doing me a favor. At this point, I push back. He told me during visit #2 that you only pay one service fee for a single issue until it's diagnosed--then you pay for parts. Well, we're now at FOUR service fees for the same problem, and he never once went under the house until now. I ask him why I should pay anything when it's under warranty--and more importantly, why he didn't check the wiring in the first place? He gets furious. Tells me he'd have charged someone else $300+, and filing a warranty claim is "too much paperwork" for a "simple fix." Then he tells me, and I quote: "never call me again for anything." WOWZA! Gladly. I told him I promise I will never, EVER call Joe at Fire and Ice again. And honestly, unless you enjoy paying 4-5 service fees for someone to repeatedly NOT diagnose the problem, you might want to take my advice. Maybe this is their business model? Hard to say. But I won't be finding out. Oh, and Joe? Remove me from the semi-annual maintenance list. Thanks.

These folks do an excellent job. From booking the appointment to the service tech calling ahead and…read moreshowing up on time, just great service. Our tech, Bryan, serviced our units and pointed out one capacitor out of tolerance. No pressure it replace it but we did as not to worry about it going out this summer. The price for service and replacing the part were very fair. I trust this company and highly recommend them.

Used another contractor, but was satisfied with the professional way the quote was handled.read more

Home Service Pro LLC is a great company for Plumbing, HVAC,,Heating, Electrical and Generator…read moreservice. They have competitive pricing and they get high marks for their customer service. They also offer maintenance plans to keep your systems at top performance. Check them out !

Great service with absolutely stellar customer service. I hired them to install some air…read moreconditioning wall units for an addition to my home. Everything was very professional. We did have an issue with one of the units but it was promptly fixed at no charge with friendly customer service. Definitely a reliable company with workers who pride themselves on doing good work.

I needed my heat pump replaced due to a leaking coil. Swaim was not only cheaper than EANES by a…read morefair amount, but they were also much easier to deal with: zero pressure, no sales pitch, they just gave me the quote and didn't bother me trying to sell me on agreeing immediately and follow up 30 times in 2 days with pressure to sign. The team who came and did the actual work were extremely friendly and did a great job. Nick was the lead installer and he was excellent, knew what he was doing and knocked it out like a proper pro.

We had an 18kw Generac installed in September, 2026. This company gave us a VERY reasonable…read moreestimate. We also read many reviews about their generator installations and the positive interactions between the installation crew with the homeowners. Almost every review was FIVE stars. This review is only regarding our experience with the installation crew that was assigned to our generator installation project. The concrete pad was put in place, leveled, and the generator placed on top in a quick and professional manner. The installer made the decision to lower the electric meter so he could put the Automatic Transfer Switch above it. He did an excellent job making that decision. It looked professional and we were impressed with the work. Since our gas meter is located over 20 feet away from the generator, the gas line was routed in the best possible way and also looked impressive when it was completed. The installation crew did a satisfactory job with the outside cleanup. The installation passed both electrical and mechanical inspections which were done two days later. HOWEVER, without going into detail, we gave this installation crew FOUR stars because they could have done a MUCH better job of communicating with the homeowners, as well as showing more consideration.

I recently purchased an electric vehicle (EV) and was looking to get a home charger installed. Duke…read moreEnergy has an EV charger prep program to get reimbursed for preparing your home or garage with said charger. They will reimburse up to $1,133. After extensively asking Duke all the questions to get this reimbursement, I asked for a list of contractors they have worked with. They gave me a list of 5+ electric companies. Go Green was the 3rd one I called and the only one that answered. Right away, they showed me elevated service. I explained the situation to them and they offered a free consultation to come check out my garage and give me an estimate for the EV charger installation. The very next week, Richie, the technician, came out and met with my husband to check out the space. The first estimate was a little more than what we wanted to spend (with one expensive part being the cost of the surge protector). My husband asked if we could provide the surge protector would Go Green supply the labor for installation. Richie said they could do that and also that he will come up with 5 different customizations of estimates based on different services and promotions. Richie left and within a few hours, the estimates were in my email inbox. I ended up choosing one of the mid-level ones and signed the invoice ocking in the price. Go Green had to order some parts so installation happened a little over 2 weeks later. Richie was the technician for installation too. It took him and his partner a little over 2 hours to install the charger. The city also needed to approve the charger so Richie said Go Green would handle the communication with them so they could come out. I did put in a request with him for a certain day and the city was able to accommodate. Once I received all my documents (the proof of EV registration, my paid invoice, and the approved permit), I applied for Duke's EV charger prep program. I was rejected about a week-ish later for not having an itemized invoice up to their standards. I immediately called Go Green and told them what happened and within the hour, they emailed me a new invoice which I re-submitted to Duke. Two weeks later, Duke emailed me approval for the program and two weeks after that, I received my check in the mail. This is a long review, but I wanted to explain the full process of working with Go Green to get approved for the EV charger prep program. I cannot recommend them enough. They are efficient and professional. I am extremely happy with their work!

Surprised to see some of the lower reviews. I have used these guys for my electrical and plumbing…read moreevents. These guys were life-savers when my former electrician could not provide me the timely service we needed. I like their follow-up. They keep me in the loop. Ideal team to have on your phone. Suggest their service plan. Has saved us money.

Refrigerator problem. They came when promised. Very knowledgeable. Explained everything. I will…read moredefinitely call them again.

Did diagnostic to determine problem. Very personable and friendly. Fee was reasonable for coming on…read morea Saturday.