I have started to use VIP 3D in demo version to check it out. Meanwhile Jessica Hawkins had contact with me via email. She has been very helpful to my many questions during decision period. At the end I purchased. Had a small issue which is paying for VIP 3D but being given Pool's activation. Immediately I wrote to Jessica regarding the problem. Although it was after work hours and a late time, she replied back with the solution. I'm very happy with my decision to work with this team! Thank you Jessica! read more

STOP! BUYER BEWARE! RUN AWAY!! Besides the software being extremely outdated and entirely proprietary, their customer service is absolutely atrocious. They double bill and cancel your subscription without cause leaving you hanging with designs you can't use or export to other programs. They cancel subscriptions if they "think" you are not the one using it. So company owners who pay their ridiculous user license fee cannot delegate the task of design to an employee. This is one of the worst companies we have ever dealt with. As good as the designs look, there is a huge learning curve and they will not support you. They will take your money and ghost you. DO NOT invest your time or money in this ripoff company. Seek an alternative solution. read more

This is such a rip off company. They disconnected us stating we needed 2 key numbers to have our account even though only 1 person was designing. Paid an entire year in February and they disconnected us stating they could service us and would not give us a refund of months not used. Don't sign up with them. !!!! read more

They are only getting a 1-star rating because 0- star is not an option!! WE WERE TREATED LIKE WE WERE BEING INTERROGATED FOR ASKING FOR HELP. Our experience with Structure Studios support, specifically with their manager, Tom was EXTREMELY disappointing to say the least. This account has been paying customers for over five years with no prior issues. I was recently hired as the company's first dedicated designer, which is why I was transferred access to the VIP account for daily use. (The owner does not use the software himself. he only accesses it to make payments.) When I began getting locked out of classes, I was completely confused and reached out to support genuinely asking for help. Since this was a new situation for the company, we assumed there might be a system limitation or something we were unknowingly doing wrong and expected guidance. Instead, there was no follow-up, and when I called again, I was transferred to Tom. Rather than helping us understand what was happening, the interaction felt like an interrogation. I was repeatedly questioned and blamed, being told things like, "I can't help you if you don't tell me why Francisco is logging in," even though I had clearly explained that we did not know why the system was showing that activity. That was the entire reason we were calling. AT NO POINT DID TOM ATTEMPT TO INVESTIGATE THE ISSUE OR OFFER A SOLUTION. WE WERE MADE TO FEEL AS THOUGH WE WERE DOING SOMETHING WRONG, RATHER THAN BEING TREATED AS CUSTOMERS SIMPLY SEEKING ASSISTANCE. Most concerning of all, the account was closed without any warning, explanation, or attempt to clarify the situation. For a customer with a five-year history, this was completely inappropriate and unprofessional. Support should be helpful and respectful--especially from management. Instead, we were left confused, blamed, and shut out. read more

Customer service is the worst I have ever been involved in in over 35 years in the pool business. They need an overhaul in how to work with mid-sized businesses. An assistant making a call in to the company to help figure out a locked out situation should not require another subscription. You don't have an option to put zero stars read more

Good Software. Ridiculous customer relations. They think you are stealing there software. Moved from one company to another, obviously getting a new account, then I was flagged as if I was doing something wrong. They said I wasn't the customer for them. I sure hope folks recognize this and DO NOT USE THEM... Or the revisit that something in there system or there policies is incorrect or broken. read more

As all the other low marks listed for this company I basically have the same complaint. Most companies that buy this software may have an owner that sets up and pays for the account. And they will have a designer that uses it. No matter how honest you are about it they will cancel you in a heartbeat stating that the software is only for one user and it HAS to be the person listed on the account. I run my company from home and my wife is the administrator and designer. They, without any notice, shut down our account and charged us for map data we did not purchase. Tom (the manager) is mentioned in a lot of these reviews for not being helpful and being rude, which is the same experience we had with him. They seem to be delusional in thinking that everyone that signs the dotted line to purchase the software is the only person sitting down to use it. We were honest with them that my wife is the only person designing but they don't care and said the only choice was to purchase another license. Even if I said I would now be the only person using it, they gave us no understanding or other options. And when I asked for a refund for the 8 months and overcharges they said I had to take it up with my bank. What horrible customer service. I would not recommend this company solely based on the same stories I'm find on this company through other reviews sources including the BBB. read more

I would give negative stars if that were an option. I should have listened to all the reviews on here. I bought the program a couple days ago. I am the sole user of it for my company. I get an email telling me I'm not using the most up to date version so I should uninstall and reinstall. So I did. Now I am locked out and they're saying it looks like multiple people are using my key. I have one computer. It's the one I originally downloaded it on. It's the one I reinstalled on. I called the number and they're like sorry it will be 2 days while we look into things. Meanwhile now the projects I was working on won't be ready for my clients. I would stay far far away from this company. Listen to all the other reviews. This company is a scam. Their software worked pretty well but it's not worth the headache of how they treat their customers when you just follow the instructions in the email they sent you! read more

This company charges for 2 keys because someone was in the room with me when I started the program. Now they won't turn it back on unless I pay for 2 keys . Very bad customer service. I tried to create a new account and they wouldn't. They wanted me to pay for two keys to turn my system on again their thieves I hope somebody sees these guys so they could be responsible for what they do to people. read more

Our company is getting charge of 5k for 3 different user keys. We only have 1 person using the program and they will not delete the other 2 keys from over 3 years ago. Horrible customer service. This is a company who over charges and does not help delete other users that have been in active over 3 years. read more

Thieves, Crooks, money hungry sharks.........you got the idea. I've been a customer since 2007. I'm the only one in my small company that uses or knows how to use their software. I use the pool portion of the software. One day, I made the mistake, since I was very busy, and asked my wife to take over a phone call that I started but got put on hold so I can tend to a customer that requested me personally. To make a long story short, she failed in collecting the info I needed and when I called back, I found out that I am forced to activate 2 accounts, instead of one like I had for over 15 years, because they labeled my wife as a second user and each user is required a license or an account and charges went from $99.00/mo to 2x$147.00/mo and I've been stuck paying that for two years now with hopeless change. That's my reward for being loyal all this time. The software works well but the people are all crooks and everytime I talk to them they make me feel like I am the problem. Can I Award them a negative 5 star? is that doable? you know what I mean...... Thieves, Crooks, Money Hoggs........ read more

This company has been nothing but a nightmare to deal with. In the past month alone, we were billed $600 for two product keys. When one key stopped working, we had no choice but to buy another. Later, they canceled one of the keys themselves (claiming we weren't allowed to have two), but of course refused to issue a refund. Then, to make matters worse, the remaining key was shut off more than a week before the billing cycle ended. The reason? We used a different name on the credit card to make a payment. Their "solution" was to demand we start paying for both keys monthly--despite already being locked out of the software we paid for. The manager, Tom, only added to the frustration. Instead of helping resolve the issue, he was dismissive, unprofessional, and downright rude. He made it clear that customer service isn't a priority here. Structure Studios runs on shady billing practices and treats paying clients with zero respect. Do yourself a favor and avoid them altogether. read more

FRAUD! stay away. they'll charge your card and then find some BS excuse to close your account permanently. read more

Worst company I've ever used in the construction industry. Tried forcing me to pay for 3 keys when I only have one pool designer.

Avoid this software like the plague. Difficult to use, you are forced into buying "credits" like its some Fortnite game. By the way those credits do expire plus if you cancel your membership there is no value in those credits (even though they push you to buy large packages of credits, they know exactly what they're doing) This company is just a cash grab, the monthly license fee is huge, you get scammed into buying credits, and there is next to no support. To top it all off, the system isn't even that great. The software is very hard to use, not intuitive at all and not even that spectacular. read more

STAY AWAY FROM THIS COMPANY. Here's why, our company has been doing business with Structure Studios for years and spent allot of time and money learning their program and using their program. We even came to a point where we had to pay for TWO subscriptions in order to be able to continue our design work, which was a scam in itself, but we continued to work with them. After all of this they took away our ability to have a license all together under the pretense of a lie and a mistake on their part. It seems to be a very toxic client to company relationship that is beneficial for no one involved. No care for the clients once they have them. They will just wash their hands of you if they gaslight themselves into believing you are doing something against their conditions without ever actually investigating or trying to resolve the issue very uncaring and unprofessional. read more

Worst customer service ever, The manager is sadistic, unprofessional and unhelpful. ​I would never do buisness with this company. Stay away from them they will find any reason to force you to pay for a second key after knowing you're career is most likely tied to their program. read more

Buyer beware - this is a horrible company, Structure Studios is a SCAM and a bunch of theives. Search their name online and you will find case after case of them defrauding companies in the same way they did with us. I wish I had done my research before we ever started using them. Like so many others, they accused us of overlapping our licenses and using two instances of the software while paying for one. Then they put numerous charges through on our credit card exceeding $10,000 over a 6 month period. I disputed with Capital One and they would not refund our money because Structure Studios is a preferred vendor. We have paid thousands of dollars, they disabled our log ins so we have no access to the system or existing plans and they refuse to let me talk to anyone in their organization except the CSR that answers the phone. Tracy Fryer - North Port Florida. read more

Horrible. Has to be one of the worst run business I have dealt with. Zero regard for the customer base or just doesn't care. Been with them for 10 years. We grew the business and had multiple designers in the same office. We had 3 keys paying $600 a month - $7200 a year. The company went in a different direction and we shrunk out design team down needing only one key. I was able to transfer one of my keys to my designer which now freelances for me. So we were left with 2 keys which we really only needed one. I was stuck paying for the 2nd for 2 years without it getting used. $4800 for 2 years we haven't even logged into the 2nd key. I figured after a few years of the key not being used they would see that and let me just use 1 key. I spoke to someone on the phone and there and would not allow me to use my account unless 2 keys were paid. It's a shame, the program has potential but there customer service and CEO need a major overhaul. How can everyone complain about the same thing and think this is good business. How does not one person In the company look at all The reviews and complaints and say let's keep screwing our customers. Terrible business practice CEO should step down and let someone who has business experience run the company. read more

Our business used Structure Studios for pool and landscape design. We had our design employee leave our business and the card on file was expiring. We called and they said just wait until the renewal comes up and then you can update the user and the credit card on file. So when it happened we update the card and they charged us $2300. We immediately followed up to update the user and they told us that we can not change the user and we needed to pay for the employee that doesn't work for us anymore and the new user before we can use the program. At this point we have paid $2300 and have still have no any access for the program. All we wanted to do is take off the old employee and keep the owner on the program for his use only. They threatened to block us, were incredibly rude, told us there were absolutely no refunds, and basically stole $2300 and we have no access. All for following their instructions!!! What kind of company blocks a customer!!! Find a different company that has morals and ethics!!! Absolutely terrible company. They are rated "F" on Better Business Bureau for a reason. read more

Structure Studios - BBB site - Software Development Near Me - Las Vegas, Nevada

They are scammers! First off, all funds are American which isn't listed anywhere on their site. Customer service/billing will screw you!

Been using this product for 4 years at a cost of 1497.00 per year. Charged it on wife credit card each year. They just cut my account off . They say the account is in wife's name and not mine. I have been the only one who has ever used the system since day one. They can tell the only computer that has ever used the system is mine. My wife cant even get into my computer. They refused to try to fix the problem. I cannot believe that they cannot just fix what ever is the disconnect. they just want me to pay more money for no good reason. They have no customer service. i see why they have a bad rating. I would stay clear of this company. They are a complete fraud. read more

Horrible customer service and mafia style charges. My wife needed to log on to her computer because mine was being repaired. We downloaded the program and tries to make changes and submit to our client, but could not log on. We call customer service and they said 1 user allowed. Does not matter my wife was not going to use it, we just used her computer so we can make a change, and then they made us buy a second license indefinitely. Paying double for the program and I am the sole person working. My wife works full time and I still have to pay for 2 license. I recommend Sketch-up with the 3D extension. You ca also use Lumion and get way better renderings. Studio can shove it !! read more

If I could give zero stars I would. Worst company to work with. My husband and I own are very small pool co. We have paid thousands for this program. I called regarding a billing issue, my husband strictly designs. The program is like mine craft, I don't touch it. The have accused us of having more than one user which simply isn't true. They have question our integrity and character. It is absolutely absurd. No matter how many times we tell them we have 1 user, they don't listen. They don't believe us. They have locked our account permanently. We're in the middle of a huge design. I am outraged. Worst company ever read more

BUYER BEWARE. SCAM COMPANY. Would give zero stars if I could. Only paid for one month luckily or I would've been out $2000. I logged in to fix banking information for my business and was accused of using software on 2 computers. Got completely locked out of the system and was told the only way to regain access was to purchase ANOTHER license. For such a small business with only 1 designer, it is not possible to pay $4000 for one person to use this software. Stay away!!!! Use any other software but this one!!!!! Customer service is also awful, obnoxious, and rude!!!! read more

Just read the rest of the 1 star reviews first. This company is a joke or just plain a scammer. The software seems legit and looks great, but the service is crap. They are not even reasonable. They just want you to pay more money for more licenses even if you only have one. And they wont even try to help. Just blame their protocol. So a company that has no control over the software and will not help their customers is not a real company. I would avoid this company 100%. Ridiculous. read more

STAY AWAY, DANGER, UNLAWFUL BUSINESS PRACTICES. UNREAL- to all of the customers with great reviews about training and outcome of the designs- I HOPE you never have a need for customer service. It is AWFUL, UNPROFESSIONAL, UNRIGID, you NEVER hear from a supervisor who isn't reading off of a screen. Our company is big with hundreds of service providers and vendors- they are the ABSOLUTE WORST. We have a residential department of our large commercial service company- HOUSTON TX. We have one employee who has a key (license). He left, for another firm. My office manager called to get it switched to the ONE employee who took their spot. Their customer service said no and noted her as an additional user after she called. IM SORRY WHAT COMPANY ATTACHES THE ONE LICENSE TO AN INDIVIDUAL RATHER THAN THE BUSINESS. Her boss called and they then said we need a third key (license)- original one for emp not working here, new one and now one for him/office manager. FOR ONE EMPLOYEE TO USE THE PROGRAM it will cost us $6,000 to have our designs and data released. There is no chance that we want to work with them any more, but they held our data hostage. I am certain we have a winnable lawsuit on our hands...Do better or close your doors. read more

DO NOT PURCHASE- terrible customer service. we were just setting up the account and my assistant made a mistake. we immediately tried to rectify and figure out how to get it set up properly, but they said NO it violated terms with me trying to access the account and we are BANNED from the program for life unless i purchase two licenses. i offered to buy a second license and then cancel the other one after the month since it was our mistake. they said it's not allowed because we broke rules by both of us already looking at the system. there was no resolution to this issue at all and we didn't even get started! so less than 3 days into a paid subscription we shut out With no refund. they refused to help find a solution. This is not how to help potential new clients. Very sad and upsetting. read more

In general, the software is user-friendly and able to be learned by watching videos that they supply. The issue with the company is its customer service and bully mentality. I am a pool contractor and signed up for the service for my company to use. I had a designer in-house to learn and use the software. The company flagged us for having multiple users despite having only one computer and only one person using it. Their response was our software notices the way someone uses the software and detects it. Which is completely false as only one person was using it and trying to learn how to use the software. So how can they tell if someone else is using it... Makes no sense. No one else was using it. I think they cancelled our service because she was calling customer service and asking for help too much and they didn't want to be bothered. We were on an old computer and were not able to use the full software. One tech support said we should upgrade to get the full experience. We went out and bought a $2500 computer with the new graphics card as recommended. When we tried to activate the computer they canceled our subscription no questions asked and would not give a refund. So after buying a new computer and paying for the service for months at $150 they would give no refund. All the time spent learning their software was completely wasted. Had I read the reviews and saw this actually is a common thing with them. I would not have even tried. Dont waste your time with a company that prefers to not give you support especially when you are paying $150 a month for their service. Use other software like sketch, canvas and lumion. read more

Deceptive in practice. Do not use this company!! We have the same story as everyone else on these reviews. Our account was "flagged" and they told us there was nothing to be done to "unflag" the account. They then told me that I needed to add a second "key" (which is another user) and pay the same amount 2 times. I wish I would have done my research before purchasing. read more

SCAM ALERT!!!!! This company is TERRIBLE!!! I am a high-end residential landscape architect with over 25 years experience in 3 countries. I used their software for over 5 years and recently began working with another company. During the download process and transferring the software to my company laptop, they locked the software. I called them and they said I had two users now and would have to pay for 2 licenses OR they may just lock me out. I explained that I had merely moved the software to another laptop and nobody in the entire office was capable of running the software. After a review by 'Tom', he informed me that 'we were just not the right fit for the company' and that we would not be able to use the software. 3 days later, he called me back to reiterate this (who does that?!?!). After some emails and a call to them for a refund, they informed me that I would NOT be getting a refund. So to sum up this terrible company; 1) they locked me out of the software, 2) refused to allow me to access my past files, and 3) get to keep the license fee/money. This company is a SCAM!!!!! DO NOT USE THEIR SOFTWARE!!!! Go with a real 3-D CAD software company... read more

To be honest the software is quite useful but the technical support and customer service is the worst I have ever encountered in my life!

One star cause we can't give negative stars. Basically what many people are saying. They have cancel people left and right assuming that they are breaking the rules. I was working for a company as a designer, the company had 2 licenses, we cancel one because only one designer was using. The designer left the company we contact them to let them know that we had to transfer the active license back to me, they sent me an email explaining the steps and a month after they cancel telling us that were multiple users sharing the same license. But even worse when they charge you for the month and cancel right after without any refunds claiming that you break the rules. Anyways I don't recommend it. read more

My experience with Structure studios could not have been worse. Tech support was combative and emotional. Upper management could not be less helpful. Tom, which was supposedly the top man in charge, was an absolute disaster to work with. The software itself is functional some days but super glitchy and I think the tech support is only open on nights and sundays because you need an act of Congress to get a real person to respond. The largest problem with all of their flaws is the billing and customer service. I truly wished I had read the BBB complaints and the yelp reports showing how they truly treat their clients. I was told by Tom, the upper level supervisor, it was easier to concentrate the company's efforts on new clients rather than deal with the time they need to address the technical issues I bring up so they literally banned my entire company and all accounts affiliated with it. You would think this reprehensible behavior would be illegal but it is not. They may refuse service at their discretion and for no cause at all. They are able to ban you even after paying in full without any recourse or consequences. So if you learn the system and invest the time and money into the education to be proficient they may literally turn the software off or extort you for more money because they Can. I have found a much better platform and will never use these immoral criminals again. read more

ZERO STARS and if I could it would be negative stars. This company will take your money, allow you to spend hours downloading the software and then completely ban you from using the software with NO acceptable explanation .... and to top it off, they WILL NOT REFUND your money ! It is a complete scam that they are running and they laugh about it. They are rude and just want to take your money. If you purchase more than one user license, they will NEVER allow you to downgrade licenses , you will forever pay the cost of what you initially bought ...... RUN FROM THIS COMPANY !!!!!! I Was told to take it up with my bank about a refund for a software they "Ban" me from using after taking my money. read more

BLESSING in DISGUISE!! I had a terrible experience with this company and it seems that all of the bad reviews for this company are for the exact same reason. My situation was as follows. I was using an old computer on the trial version. Decided to become a subscriber so I went out and purchased a new $2,500.00 dollar laptop in order to get all of the functions out of the software. I signed up for one of the training classes then received an email that my account was being closed because there were multiple users using my account. They claimed they have software that can detect different user behavior when designing. Hmmmmm, how is that possible as I ONLY had the software for 22 HOURS! In my opinion, they cancelled my software because I switched from and old computer to a new computer or they heard my wife in the background of my home while I was in training class. Either way, it was a blessing for me and my company as I will now save THOUSANDS of dollars by using Real-time Landscaping Architect 2020. I can design very very nice looking pools and has the video feature that allows you to make videos to upload on YouTube or email to the customers. I've sold 4 jobs with the new software and the best thing of all is that I own the software, no subscription and it only cost me $400.00 In the future, if I ever hire people to design for me, I don't have to purchase additional software or additional keys with Architect 2020 as they don't have restrictions on this which will continue to save me even more money. read more

Don't use them at all! They are a horrible company to work with. I used them for 2 years now and haven't had any issues till I upgraded to a new computer. I call customer service and spoke with James, he sent me a email on how to transfer the program licensing. On the phone I told him I was giving my old computer to my wife so she could use it and that she often used the computer for our business. They then canceled my account saying they had some magic software that can tell she was using the program which was a lie! She didn't even understand how to use the program and didn't know the login info. They are now demanding I pay 400$ a month for 2 keys to unlock my account. They are holding tens of thousands of dollars of work in ransom. Apparently, this is something they seem to do a lot after reading these reviews read more

The worse company ever. They stole our money and forced us to purchase extra keys in order to use 1. They didn't support our needs when we had issues with program. This is by far the worse experience i have ever had. What they did would come very close to being criminal. After reading the other responses, it's clear some of the other review sites are being manipulated. We should all discuss a class action. This is extortion. They stole over $3,000 from us and nothing to show for it. read more

Absolute garbage, I had an account previously and bought a new computer. when trying to switch account over to new computer, they made me buy a new license key. After doing so, they then "flagged" my account because of "suspicious activity" and would not refund my money after getting kicked off 5 minutes into use. After calling them, they tried telling me what I did was shady. It's a month to month service and they should stay in their place and act like netflix, not a dictatorship where they tell you something. Only for that to be false then keep all of your money in the end. CROOKS STRAIGHT UP CROOKS read more

I've been a solid customer of this company for 13 years. I recently tried to add a user to my account and they flagged me because the user I tried to add had been Flagged in the past. Now In order for me to continue using their service they're asking me to pay for 4 licenses (my license and the 3 old licenses from the flagged user). They want quadruple from me now for literally nothing. This company has a monopoly and they know it. If I want to use the software I'll have to pay $800 a month! Unreal! They treat customers like dirt and get away with it. read more