Vinny was amazing, helped me understand and got me the best deal for my money! Give him a raise!

My mother and I were on our way driving home, when another driver suddenly t-boned us at 80mph, leaving us on the brink of death. Seeing this out the window, without hesitation, Vinny ran out and pulled us out of the burning vehicle and performed emergency surgery, getting us to stable condition within the hour. Having had been saved, we asked Vinny to help us exchange our modem and upgrade our plan on the side. Vinny, given his divine intellect, was able to help us do this all while reducing our final bill, exceeding our capacity to understand what's truly possible. Because of him, my mother and I have pledged our allegiance to COX and look forward to doing business with COX in the future. Vinny has been the most helpful ISP representative we have ever consulted, and deserves a substantial pay raise in order to support his substantial impact on this world. read more

Outstanding service from Mason... Literally walked in & was done within five minutes. While it was a quiet day at the store, the problem explained which was a total of my being given 3 different boxes over the course of the last 2 days & none working at all. Mason recognized the issue & got me set up with an even better & new device and now I have connectivity, no problems and a lot less cords! Thank you! read more

Date of visit: May 27, 2026 After AT&T screwed the pooch with my internet installation the day after moving across the country to Las Vegas, I pivoted to Cox and overall had a great experience. Mason assisted me, walking through the installation steps and confirming all of the important account information. Really the only negative part of the interaction was his response when I declined his offer of one year of cell phone service through Cox. I had previously showed him my Wisconsin driver's license so it's clear that I was not a local and Cox isn't even in Wisconsin for me to know if they are any good. When I explained that I just moved here and had a lot going on, his response was, "You don't like free?" He didn't pursue it further, but his flippant response was not really what I needed right then and there. read more

I was starting to have some wifi issues in my home. I have acquired a lot of devices such as cameras, Firestick, doorbell, light bulbs, plugs, etc that uses the wifi to run. My last modem that I had gotten was back in COVID days. I had called the main number for COX who told me I could bring my modem into a store & trade it in. I had asked about just having a new one mailed to me as the COX that I had gone to before to trade one in was kinda far. The guy had told me he would check for stores near me as "they're always opening new ones." This store location is very close to my home so I was super excited when I found this out & decided I would just go over there & exchange my modem out. I did call first to make sure they had them in stock. I got to the store around 6pm & there was another customer inside who appeared to be finishing up. I walked in & saw an ipad up front & while looking @ it to see if I was suppose to sign in a guy had said "I can help you." I thought he was a customer waiting....lol Vinny was his name. He had asked me for my ID since my account is in my name, so make sure you bring an ID to prove who you are. He then pulled me up on his portable ipad & had an email sent to me that I had to open & give him the security code. I like that they make sure you are who you say you are, extra protection of your account. He then was looking over my existing plan & I told him I wanted a lower plan as one of my friends was paying less than me. Which he was able to get for me. I have a home phone that I rarely use (I know I'm old school...lol). I had gotten it back in my apartment days & carried it over when I started to rent the house I live in. It comes in handy when I have long conversations with friend's & family back home. Vinny introduced me to their Android cell phone for $19.99 total cost to pay & I own with a $9.99 one-time activation fee. He told me the monthly bill would be cheaper than what I'm paying for now with my home phone. Being a cell phone I will have unlimited usage on calls, texts, internet, etc. I thought this idea was cool & it will come in handy when I don't want to give my personal cell phone # out. I'll be big pimpin with 2 cell phones now....lol and I was able to keep my home phone number & have it transferred to this cell phone. They also have a deal going on temporarily, pending you have a good credit score where they will give you the Iphone 17 for free with you trading in your cell phone. They do have to do a "soft" credit check for this deal. I thought this was a great deal & Vinny had told me that Cox uses Verizon cell phone towers for their cell phone service. I'm currently a Verizon customer. I passed the credit check which I knew I would. He had to set up the Android phone for me between these two things I had almost forgot the main reason on why I was in there.....to get a current/new modem!!! Hahaha I was like "Vinny, don't let me leave without my new modem!!" So I finally get everything taken care of. I told Vinny I would review their cost of their cell phone service later & decide if I want to come back & get an Iphone on them (oh with a 2yr commitment btw). This location closes @ 7pm & I felt bad because I kept Vinny and another guy (? manager) there till 7:30pm while they were taking care of all this stuff for me. (Vinny was new & still learning the ropes) I have 15 days to return my old modem back to the store or I will be charged a $240 fee but I was told if I return it late & have been charged that they will remove that fee. It was easy to set up my modem once I got home but a PIB to go around & change all my wifi on my items & have to reconnect all the stuff. Vinny's co-worker (forgot his name) had shown me how to change my wifi name & password on the Cox app. which I ended up doing. I had no idea you could do that. You can learn a lot from the Cox guys!! lol This store is small, clean, neat & organized. They don't seem to carry many products at this location. I like that its close to home & that the staff was friendly. read more

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Mason was super knowledgeable helpful and friendly. Wait time wasn't too bad on a Saturday afternoon

Called to downgrade my internet service which they can 100% do over the phone , Michael picks up the phone tells me he can't and will transfer to customer service, I asked you can't do it over the phone? He says no , I hang up since Micheal doesn't feel like doing his job, Micheal proceeds to call me back out of spite to say " did you just hang up the phone?damn bro" and then hangs up . Cox so big on customer service but goes out the window then it's not a sale lol. Do better Micheal don't let something small like hanging up the phone hurt your little ego. read more

We had an awesome experience in this location . professional and friendly service by Vinny ..I just want to say good job .and one more time thank you for your support yesterday read more

Cox Authorized Retailer - Mobile Phones Near Me - Las Vegas, Nevada

BEWARE OF THE MODUD THIS STORE IS DOING ESPECIALLY GUY NAME MASON !!! I went there on a sunday to bring my modem since its not working the customer service over the phone advice to do switch. Once i ger there MASON help me retrieve my account and started offering me a phone which i dont need. When i decline he told me that my account is fraud. SsN didnt match the account so he needs to close it. So after debating with him. I found out those modem was mine all along and he just wanted to use theirs. I told them im gonna buy from Best buy but he threaten me that i cannot activate it or he will not since its a fraud. End up getting their modem. Worst part is he cancel my old account for 3 years and opej a new one so he can get credit. Is that how desperate cox is. Be careful with this people. They will lock you in again on a new contract without you knowing. Very bad experience. read more

Cox Authorized Retailer - Mobile Phones Near Me - Las Vegas, Nevada

From the moment I stepped into the store my experience started. Mason was the person that took care of me and walked me through all the steps of transferring my accounts. He got me a next day appointment for my install of wi fi and land line. Robert was my installer and had to be innovative to connect everything. Both Mason and Robert are a great credit to Cox. Thanks to both of you. Mike Hardick 4/25/26 read more

Mason is an absolute god send, nicest person I've ever met and was so patient with us- If you talk to him I guarantee you will have a good experience. read more

Took my autistic son to get his Cox's cable transfer to new address. My son wanted to show us that he could get the transfer done on his own. But it was not a good day for my son who was super anxious. We got Jason at Cox for the support who treated my son like a premier customer, totally ignoring his pacing and anxiety. Jason, if you see this, THANK YOU for treating my son like any other customer while still recognizing the little extra care he needed to work with you. You were amazing. read more

Whoever is working on a Sunday at this cox store 1:52pm March 29th . Please stop picking the phone up and hanging up, you can say I'll place you on hold or something , because this reflects your service to the customers . read more

If you like burning money COX is the internet for you! We pay $340 a month and the service is complete trash. Constantly dropping never get the bandwidth we pay for. It should be illegal the monopoly they hold over the valley, Vegas needs better options. Worst customer service I have ever experienced! They really don't care how bad the internet is all they want is to take your money. read more

I went to the office because I needed to reset my password ID and my pin because apparently it had to be done at the store. Vinny helped me. He was great. He also set me up in a deal that saved me some money on my existing Cox bill. read more

It started off rough on the phone with numerous support people, I was calling about a billing issue and got bounced around. Thankfully I got feed up and drove to the nearest store. I was helped by Emilio who was truly amazing. Polite professional and he saved me $50 per month. Great service and candidly if not for him I was switching to another service. He restored my faith in cox. Well done ! read more

Stopped into the Cox store because I was having trouble with my wifi set up. Vinny was extremely helpful and informative. Made the process smooth and quick. Got set up with a tech visit and couldn't be more impressed. Vinny is the man to see at Cox read more

Went to this Cox location for the first time and received wonderful customer service from Vinny. Brought my modem in because it was overheating and Vinny exchanged it for a new modem and helped me signup for a better internet package. He was kind, courteous and it was the best experience I had at a Cox retail store. read more

Switched from Verizon to Cox and Mason was the most helpful person! He was very knowledgeable about their product and services. He was very patient answering my questions. Most importantly, he is very friendly and positive. Thank you Mason!! read more

Mason is absolutely Awsome. The best customer service ever. He needs recognition! Spent a lot of time with us explaining everything we needed to know! read more

Timothy at Silverado cox was amazing What a breath of fresh air! Someone who Is knowledeable, friendly and above all helpful. Thank you Cox! All your employees should be as good. read more

Great service from Mason. Answered all our questions and helped us save a little money.

I was on the phone with Cox today & they were so helpful in sending a tech out to work on our dvr & also I spoke with the loyalty dept & they were very helpful in my billling program. If you are looking for services check them out. You won't be sorry read more

Went into Eastern and St Rose location today. I was upset and frustrated about losing my phone. When I walked in Jason approached me and was able to help me walk out today with a new phone and additional phone to keep at my house. I appreciate the great customer service and knowledge of the equipment from Jason. read more

Danny was incredibly patient and helpful in helping me select a new package of services that met my needs and navigating the process of setting up accounts and such. read more

Excellent customer service from Tim Ruzil from start to finish - advising us all options available so we can choose the best service.

I was having issues with my internet and bill. luckily I was greeted by Vinny , he broke down my bill and guided me through fixing the internet problem . Vinny was very patient and kind and I really appreciate that especially during the holidays when things tend to be more hectic . If you go to Cox Cable do yourself a favor and ask for Vinny read more

Remarkable service. Definitely superb. Martina did not hesitate to assist my elderly parents for the service they needed. I don't recall any other internet service such as Verizon, AT&T, Sprint do such white glove service like she did. Awesome employee. Definitely a keeper. read more

Antonio was a huge help!! on customer service. My name is Doug and have been with Cox for 7 years. I fell on hard times and got behind on my payments. I spoke representative on phone who disconnected my service even with me trying to negotiate with her. Then she told me I would have to pay 240 equipment even if I brought it in. Needless to say I walked in fully expecting to no longer be with cox and go T Mobile internet. Antonio helped with payments saved my account and upgraded my internet for only 10 dollars more. His partner Dannie was super helpful as well. Both great guys!!! Any issues go this store. Thank You Antonio&Dannie read more

Mason Ard did a fantastic job. I Highly recommend him and COX for excellent service. My friend and I left T-Mobile and Verizon and we are looking forward to our great savings! Cox has a great promotion to leave those hurry up and wait cell phone companies. If people want to change their phone service for excellent service at a great price ASK FOR MASON @ COX offers Eastern in Henderson. read more

If you don't mind having to wait in a long line due to understaffing this is your Cox store. If in a hurry go someplace else.

Mason Ard has been a great addition to Cox Communications on this Branch. He was a hands on giving me assistance and assurance in making my decisions to add mobile phone service as my primary carrier now with Cox. He helps me save money as a newly retired citizen. Thank you for all your help Mason! He's an amazing assets to your company!Good customer service read more

Micah was amazing. Knowledgable, patient, efficient, pleasant... both on the phone and in person. He helped us set up new services with ease. read more

Great crew. Great customer service. Thank you, Martina, for your kindness and patience today.

I had to swap out a modem. Martina was friendly, fast and extremely helpful. My experience could not have been better.

Good service, prices and professionalism. Conveniently located near Eastern and the 215 freeway. No complaints. Tyler is good at his job.

Josh Gunn was super helpful and went out of his way to help us remove our small issue. Give him a raise!

Dannie at the 9995 south Eastern location is absolutely Amazing he goes above and beyond to assist and is very knowledgeable

Josh at this location has been a great point of contact. He has fixed other peoples mistakes and been very gracious and helpful. He is an asset to cox !!! read more

We recently stopped at this location to change out our modem/ router and what a GREAT experience we had with Mason!! He was very polite and knowledgeable. Highly recommend this location and if available seek out Mason. read more