Cancel

    Open app

    Search

    Cox Authorized Retailer

    4.4 (43 reviews)
    Closed 10:00 am - 7:00 pm
    Updated 2 months ago

    Services - Cox Authorized Retailer

    Internet service providers

    Television service providers

    Cox Authorized Retailer Photos

    You might also consider

    Recommended Reviews - Cox Authorized Retailer

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    Reviews With Photos

    11/24/2025
    Gina C.

    I was starting to have some wifi issues in my home. I have acquired a lot of devices such as cameras, Firestick, doorbell, light bulbs, plugs, etc that uses the wifi to run. My last modem that I had gotten was back in COVID days. I had called the main number for COX who told me I could bring my modem into a store & trade it in. I had asked about just having a new one mailed to me as the COX that I had gone to before to trade one in was kinda far. The guy had told me he would check for stores near me as "they're always opening new ones." This store location is very close to my home so I was super excited when I found this out & decided I would just go over there & exchange my modem out. I did call first to make sure they had them in stock. I got to the store around 6pm & there was another customer inside who appeared to be finishing up. I walked in & saw an ipad up front & while looking @ it to see if I was suppose to sign in a guy had said "I can help you." I thought he was a customer waiting....lol Vinny was his name. He had asked me for my ID since my account is in my name, so make sure you bring an ID to prove who you are. He then pulled me up on his portable ipad & had an email sent to me that I had to open & give him the security code. I like that they make sure you are who you say you are, extra protection of your account. He then was looking over my existing plan & I told him I wanted a lower plan as one of my friends was paying less than me. Which he was able to get for me. I have a home phone that I rarely use (I know I'm old school...lol). I had gotten it back in my apartment days & carried it over when I started to rent the house I live in. It comes in handy when I have long conversations with friend's & family back home. Vinny introduced me to their Android cell phone for $19.99 total cost to pay & I own with a $9.99 one-time activation fee. He told me the monthly bill would be cheaper than what I'm paying for now with my home phone. Being a cell phone I will have unlimited usage on calls, texts, internet, etc. I thought this idea was cool & it will come in handy when I don't want to give my personal cell phone # out. I'll be big pimpin with 2 cell phones now....lol and I was able to keep my home phone number & have it transferred to this cell phone. They also have a deal going on temporarily, pending you have a good credit score where they will give you the Iphone 17 for free with you trading in your cell phone. They do have to do a "soft" credit check for this deal. I thought this was a great deal & Vinny had told me that Cox uses Verizon cell phone towers for their cell phone service. I'm currently a Verizon customer. I passed the credit check which I knew I would. He had to set up the Android phone for me between these two things I had almost forgot the main reason on why I was in there.....to get a current/new modem!!! Hahaha I was like "Vinny, don't let me leave without my new modem!!" So I finally get everything taken care of. I told Vinny I would review their cost of their cell phone service later & decide if I want to come back & get an Iphone on them (oh with a 2yr commitment btw). This location closes @ 7pm & I felt bad because I kept Vinny and another guy (? manager) there till 7:30pm while they were taking care of all this stuff for me. (Vinny was new & still learning the ropes) I have 15 days to return my old modem back to the store or I will be charged a $240 fee but I was told if I return it late & have been charged that they will remove that fee. It was easy to set up my modem once I got home but a PIB to go around & change all my wifi on my items & have to reconnect all the stuff. Vinny's co-worker (forgot his name) had shown me how to change my wifi name & password on the Cox app. which I ended up doing. I had no idea you could do that. You can learn a lot from the Cox guys!! lol This store is small, clean, neat & organized. They don't seem to carry many products at this location. I like that its close to home & that the staff was friendly.

    We had an awesome experience in this location . professional and friendly service by Vinny ..I just want to say good job .and one more time thank you for your support yesterday

    See all

    2 months ago

    Vinny was amazing, helped me understand and got me the best deal for my money! Give him a raise!

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0

    1 month ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0

    5 days ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    25 days ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

    7 months ago

    Helpful 3
    Thanks 1
    Love this 5
    Oh no 0

    1 month ago

    Mason was super knowledgeable helpful and friendly. Wait time wasn't too bad on a Saturday afternoon

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 month ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 months ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0
    Photo of Roland C.
    38
    86
    736

    11 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 months ago

    Helpful 0
    Thanks 1
    Love this 0
    Oh no 0
    Photo of Tay B.
    0
    18
    7

    3 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of J D.
    0
    30
    9

    2 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 month ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0

    1 month ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 month ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0
    Photo of Wendy A.
    1
    28
    134

    6 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of JP K.
    0
    10
    0

    5 months ago

    Great service from Mason. Answered all our questions and helped us save a little money.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 months ago

    Helpful 0
    Thanks 1
    Love this 0
    Oh no 0

    6 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 months ago

    Excellent customer service from Tim Ruzil from start to finish - advising us all options available so we can choose the best service.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 months ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0

    11 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    If you don't mind having to wait in a long line due to understaffing this is your Cox store. If in a hurry go someplace else.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 1

    1 year ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Great crew. Great customer service. Thank you, Martina, for your kindness and patience today.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Jon N.
    0
    29
    0

    1 year ago

    I had to swap out a modem. Martina was friendly, fast and extremely helpful. My experience could not have been better.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Lee B.
    4
    111
    109

    2 years ago

    Good service, prices and professionalism. Conveniently located near Eastern and the 215 freeway. No complaints. Tyler is good at his job.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Josh Gunn was super helpful and went out of his way to help us remove our small issue. Give him a raise!

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Dannie at the 9995 south Eastern location is absolutely Amazing he goes above and beyond to assist and is very knowledgeable

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Russ S.
    0
    16
    10

    1 year ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    Page 1 of 2

    Ask the Community - Cox Authorized Retailer

    Can I change my service package at the store if I want to add or subtract items to it?

    Yes I went to the Cox store on St Rose by Lowe's. They assisted with us & helped us remove channels that I wasn't watching

    Don’t See Your Question? Ask Away!

    Review Highlights - Cox Authorized Retailer

    Mason was the person that took care of me and walked me through all the steps of transferring my accounts.

    Mentioned in 11 reviews

    Read more highlights

    You might also consider

    Cox Store

    Cox Store

    2.0
    (241 reviews)

    I had to pop in to this store to drop off a router the seller of the house I had bought left…read morebehind. It was easy and I got a text from the seller shortly after I dropped it off thanking me - so she was obviously notified. While I was there in the store, I made arrangements for my service to be moved from my rental to my new home. Two birds, one stop.

    Games, lies sunshine communication but don't follow through just pure complaisant! they do not…read morecover any details yes you will be surprised when you get a bill :) they are good at wanting your money :) Do expect when you call the number from previous bill you will be passed around from one person to another numerous of times on the phone when you call the actual number on the bill expect to be passed around from dept. to dept and more departments. So you know what everyone dealing with them that is more than F***ing frustrated! with Cox do get name badges get confirmation numbers and do know they "keep notes" on what they wish to say regarding the situation so you do the same :) ask for a "recap" on agreement go as far as even asking to see the profile if you go to actual location and if you choose to go by their word expect you may get disappointed after. For example the notes when I called the number of the main actual co. you will find on your bill they noted: I declined tech insurance well NO! the employee never mentioned anything about an tech fee so I was charged $100 for a tech coming out. I followed all the directions on the phone I watched the tech I did everything as I was directed to do by phone so yup games! they could have tuned it on that day but why should they when playing dumb is best and charging me $100 for 5 min of a tech coming out is best? Also do know when you call the number from your previous bill they quote different price points then when you actually go to the store nothing is consistent! so you know what since they wasted my time I think people should know get details don't EVER! take any employees word for it at the end of they day they or course are suppose to smile and be nice they just want to get through the day and sugar coat you. They are two stars for a reason :)

    DIRECTV

    DIRECTV

    1.3
    (336 reviews)

    At our last residence, we got a bundle (cable- DT & internet- CL) through Century Link, some time…read moreago, after ditching Cox for many, many years. It is better to deal with the company directly (ie. don't get that bundle!) so there isn't any "He Said/ She Said" stuff going on, which is the case whenever the bill wasn't right. It was never right for the first 15 mos. Hubby had to call every time. Even then, down the line, hubby had to make so many calls to set it straight. Anyway, on the service from Direct TV, the cable service was very good. We had few issues with the service overall. It was pretty reliable. There were few blackouts. We were able to DVR several shows (up to three), but I think that there was a limit. There was also a good amount of space for recording and keeping shows. Hence, my reasons, for the above star rating. We couldn't continue with it in our new place, I forget, for what reason. Anyway, it is better than what we have now (Century Link)--- it is very bad. Don't believe those commercials. It hasn't been a good experience with them. The cable and internet service with CL is not good. We might be going back to the original cable service after our current contract is done.

    We have directtv streaming service in las vegas. The channel guide shows the Knights/Hurricanes…read morestanley cup final games at 8pm pacific time. The games are 8pm eastern, 5pm here. Can't set the games torecord the games unless they correct the time on the guide. Talking to "customer service" is like talking to a wall. If anyone else has directtv and is planning on recording the games, you better check your channel guides And a new update..directtv is now not carrying ABC here in Vegas at all, due to a contract dispute, so never mind recording the games, you won't even be able to watch..and all this the day after they send me an email saying they're raising my rates $15 a month..what a company.

    BAI Connect

    BAI Connect

    3.6
    (27 reviews)

    $220 charge for moving out with no contract or notice of any termination fee when my apartment…read moreadvertised "free internet included." Upon moving to apartment, I immediately sought a competitor. Anyone but Bel Air Internet Connect, or BAI connect. On top of constantly throttling internet or trying to say they were using a "dedicated connection." Tell that to my 12 mbps download speed through the month of January and February during peak hours. I work remote and require untapped and unfettered internet speeds, and consistency is what this provider lacks. On top of that, trying to get assistance with anything from anyone is like pulling teeth. Get Cox.

    This is the worst service provider I've ever had the displeasure of contacting, and that's saying a…read morelot. You just lost a customer, Bel Air (you're not in Bel Air BTW). I needed to get existing DirecTV service reactivated for my Mom's move from an old unit to a new unit in the SAME apartment building and update her billing address. Simple, right? I first called DirecTV and after explaining this very simple request to DirecTV, I was transferred by DirecTV to Bel Air to handle this because I guess they outsource the service and support for the Las Vegas market to this failure of an outfit. The first Bel Air guy (Vince) was new or incompetent or both. After 50 minutes on the phone, he transferred me to the Billing dept. to update her address (literally a different unit # at the same address) and reactivate the service in the new unit. Transfer failed and I was disconnected! I called back and the next guy (Anthony) seemed to know what he was doing, but then told me the Sales dept. needed to reactivate the account because they handle moves (upsell opportunity I was not interested in). Gave me the main phone number as the number for Sales. I told him that is the main number I had just called to get to Support. He said "I guess they changed the number for Sales dept". Transferred me to Sales (which was the main phone number with the same phone tree choices) and guess what happened?!?! Yep, call was disconnected again. I called for the last time. Pressed the applicable number for Sales and (you know what happened next) the call failed I was disconnected for the final time. You cannot even get to Sales! Their phone tree (yes, I know how these systems work) is all screwed up and you cannot get to the people who are supposed to work there to sign-up new customers or service existing ones. Bye bye!

    Cox Authorized Retailer - mobilephones - Updated June 2026

    Loading...
    Loading...
    Loading...