One year ago today, I was the "patient of the day." I remember feeling anxious and full of…read morequestions, but the moment Dr. Fechner walked into the surgery room, all of that disappeared. From my very first meeting with Lisa, to getting to know the nurses and staff, my entire journey was truly amazing. I hadn't realized how many dynamics go into having a facelift, but the team took the time to educate me beforehand and stayed by my side every step of the way afterward. Everything--from billing to scheduling to communication--was handled seamlessly. Of course, the star of the show was Dr. Fechner. While he is undoubtedly a skilled surgeon, I also believe he is an artist. I am beyond pleased with my results and would highly recommend him for anyone considering plastic surgery. I can still remember, a year ago, wishing it were already a year later--and now here I am, grateful, healed, and so happy with my decision.

If you need work done on your eyes, go to an oculoplastic surgeon who has specialized training for…read morethis delicate surgery. Fechner attempted to do a lower eyelid surgery on me and I was left with a detached, drooping eyelid. He tried to repair his work and failed. He then referred me to an oculoplastic surgeon. Save yourself time, grief, and $$$$ and go directly to an oculoplastic surgeon. BTW, Fechner will not pay for any repairs to his work.

This department has been farther from helpful for me. I have been trying to get a breast reduction…read morefor nearly a year, and this department is not very attentive to their clients, make false promises, do not get back to patients in a timely fashion, constantly plays phone tag with their clients, does not give insurance providers enough information regarding cases and without a doubt does not give their patients the full attention that they require. I know during the pandemic things were going to be slow, but this is just a disgrace. I have been trying to get my insurance to be notified regarding surgery and to get the correct documentation, and when I contact my insurance, they somehow have NONE of the information? They somehow do not know what I am referencing? They need more people working in that office and need more people to actually care about their patients. I have made approximately 4 surgery dates and every single one has been under false pretenses. Do better UMass.

From the owner: Umass Memorial Medical Group Has Two Convenient Locations In Worcester And Cape Cod, Ma. Our…read moreCosmetic Plastic Surgery Surgeons And Staff Members Have The Highest And Most Extensive Training In Reconstructive And Plastic Surgery Procedures To Help You Achieve The Best Look Possible And To Restore Or Enhance Your Body, Breasts Or Face.

patients beware! Horrible post op care! had skin removed from my abdomen after weightloss surgery…read morethat was covered by insurance at my pre surgery appointment I was told I'd be on pain meds for at least 2 weeks that if I had any issues to call the office and they would get right back to me. after surgery I had issues in the hospital and couldn't get pain meds while on the hospital, had an allergic reaction to the antibiotics and they forced me to take a second dose, then I was discharged against my objections due to my pain level and issues with my drains with only 12 pain pills, 3 days later I had an infection and had to call the office 4 times just to be seen and again fight to get a refill on the pain meds. I was cut open hip to hip, had drains in and had liposuction and he had no concern for my pain levels or my infection. I couldn't get pain meds. or his office to call me back when my drains were clogged and infected, horrible after care. stay away from this surgeon and office! trust me not worth the pain and suffering!

Saw Dr Le yesterday for a consult for a wound graft, not to have any "work" done…read more We really liked him. He took the time to explain my options and more importantly, to listen to my concerns. Unlike my previous experiences, he wasn't cut happy and did not push a surgical option.

The people here are so incredibly patient, and kind. I was treated with such respect and…read moreunderstanding of my aversion to dentists. Went in with bad teeth, walked out crying because of how well they fixed my major issues (big cavity in front tooth) along with all the others they filled. Super gentle, super professional. 500 stars. You guys are the antidote to being afraid of Dentistry!

false pretenses - opioids, addicted, medication. never advised side effects as major…read moreinflammation, hematoma. since tuesday - liquid diet (current saturday 5pm. mask wearing in public.. courageous fugly. cost deceiving. seems better instead gross appearance. fugly (w/o apostrophe). keep shopping.

I do not recommend. Do your homework and good luck. Plan on a substantial wait, and an arrogant…read moredoctor.

Unbelievable! Don't even think of seeing him if your not willing to wait! They had 3 patients all…read morebooked for the same time! The staff is rude ! And don't expect a call for a reminder for your appointment! When you sign in they hand you a letter from the Doctor saying there is always a 1 hour wait or more! Sorry but my time is more valuable to me ! Absolutely no consideration for his patients at all!

Let me start by saying Dr. Ekstrom and her team are amazing. The office is beautiful and extremely…read moreclean which is of course extra important these days with Covid-19. While pregnant I developed a keloid around an ear piercing and I was extremely self conscious about it. I couldn't wait to have it removed. My normal dermatologist said it was a job beyond her abilities and referred me to Dr. Ekstrom at SPS and I am so grateful she did! The doctor spent a long time with me explaining what her plan was and made sure to keep it as cost effective for me as possible (cosmetic procedure so not covered by insurance). The in - office surgical suite was beautiful and the excision took about 30 minutes. Gianna was just as amazing and caring during the procedure as Dr. E! I was very nervous and they really helped calm my nerves. My ear came out amazing! Kerry Ann removed my stitches a week later and helped show me how to help care for the scar. Her personality is so warm and welcoming and she was so funny and had me laughing the whole time, effectively distracting me from the stitches being removed. Dr. Ekstrom clearly knows how to hire amazing staff and has very high standards for cleanliness. I would recommend her and her team to absolutely anyone looking for a very talented plastic surgeon!

I had an appointment today with Makayla and she was so knowledgeable and honest with…read morerecommendations in treatment. I was very nervous going into my appointment, but Makayla and her super sweet Medical Assistant were quick to answer any questions I had and calm my nerves. Makayla was careful and precise with her work. I would highly recommend coming here for any treatments or procedures.