I am new to central Georgia and needed a place to take my Subaru. Macon had the closest dealership…read more I'm sometimes hesitant about dealerships because they can costly and time consuming but decided to give this one a chance. I am so glad I did! They are so awesome. I thought I would need to rent a car because I'm an hour away but the service guy (Jamie) had a loaner car reserved for me at no charge. The texting service they use is so seamless. It provides you with answers quickly even if your service person is t available. It is clear and user friendly. It texts you the services and prices of each as numbers. Then you can choose if you want just number one done or one thru four or whatever. The prices were surprising reasonable. I had a long list of things done including new brakes, a/c service and a towing hitch installed. The location is right off the highway. Checkin is easy and so is pickup. They even did a complementary car wash.

I recently bought a 2018 ford Raptor from Aaron Saunders. He was very knowledgeable and…read moreprofessional. He quickly handled my purchase and trade in,in a timely manner. I would highly recommend Aaron if your looking to purchase your next vehicle from Jackson Automotive group. Thanks Aaron! Tim L.

DISHONEST, owner lacks integrity and is lazy…read more Mechanics don't reassemble your car correctly. BEWARE. These folks are shady. They missed a lug nut on my wheels when getting new tires, let me drive around with it, and the owner went straight into defense mode and claimed that it was missing to begin with. He wouldn't refund me for the install cost and was nasty. This place is also unprofessional, they never call you when your vehicle is done despite always asking when I'm there. Additionally, the owner that sits in the back is grumpy and sighed that he had to get up and came to the counter when I was there to pickup my car. He just looked at me and kept eating his lunch when I walked in. This place is not reliable and I wouldn't trust them. The owner has no integrity or honesty.

They used to be great and I said buy your tires from Vineville tire and no other. That was when the…read moreold man was living and at himself. Now, robbie with the pop bottle rings on his fingers is running things into the ground. Liberace had better rings than that. They claim to be able to do lots of stuff mechanically with a car. The fact is, they mess up things and won't stand behind their work. Let me say that again:THEY DON'T STAND BEHIND THEIR WORK! Took my car to them because of an intermittent starter problem. Broke the bolts loose from the exhaust to get to the starter. No problem they said. Yeah, there were now more problems. They either didn't put the bolts back the way it should have been, missed a few or whatever.Rattle, rattle, rattle.Potentially dangerous now. Don't work on a car if you don't know how to repair that model. But, why let making money get in the way? duh. I later took it to another shop who said I need a new starter.Problem solved. How simple is that? How simple is robbie not catching that a starter needs replacing?It's not rocket science. Simple problem but robbie wasn't smart enough to figure that out. Typical. Took it back to them. I had the starter issue and electrical issue. They charged me cash money for saying they fixed it but didn't. I take it back and good ole robbie says "no." No what? You took cash money from me to fix it and now you think your cheap glass rings that don't even sparkle on your fingers entitles you to tell customers that when they messed customers' cars up to simply go away? Liberace wouldn't do that. I know10k gold when I see it. Not sure if it was that or simply 10k plated. Probably plated. But to parade that around on one's hand like it's a magic wand? It's very silly.He acts like royalty. I finally had to file a complaint with the CC company and a BBB complaint. They almost missed the deadline to reply to the BBB which would have defaulted in their rating down. They replied that they didn't contact me, reply or refund my money because they "knew" I had filed a charge back and I would get my money back from that. Really? Are you kidding me? Did they have to hire a rocket scientist to come up with that clever reply? Let's recap: They don't fix problems they create on your car, and don't refund money customers paid to the to fix problems. Their business model is to let credit card companies process charge backs? That's how it worked out with me. Liberace would never do this. Ladies and gentlemen, this is how they do business if you have a problem. They ignore it and if you show up, usher you out the door. Move along. Nothing to see here. Go away. We have other people to get money from. When the old man ran the place, it wasn't like this. It was wonderful. Now, robbie just messes things up and hopes that the customer goes away never to come back again if they mess things up. Go to vineville tire at your own risk. If things go well, great. If they go bad, you lose time, money and the use of your vehicle because of them. I can't believe how this guy behaves to customers. He wants one class of customer and no other. If you don't fit that model, he just tries to sparkle his rings at you like Elisabeth Taylor as if that matters. He doesn't look at thing like Miss Taylor. I recall the day that robbie was in a head on collision on Vineville Ave a few years ago. It wasn't busy that day in the shop. The old man was concerned telling me all about it. He was upset and no doubt about it. I was so very shocked what he said to me on that accident with robbie. I just couldn't believe what he said. But, I now see his point and the old man was very right. Expect to get an attitude if you go in. Expect them to think that THEY gave you a great favor by simply working on your car. Guys, keep your receipts. Use a credit card. Drive the car on the highway, look under the hood the day you get it back. Document it. Take pictures before and after. They are a "likeable" company. By that I mean, when you walk in the door, they either "like" you or they don't. If they don't. You need to leave. LEAVE! Take a gander at the gaudy rings. Maybe he doesn't know how to buy diamonds? Maybe he just doesn't know? Maybe he loves spending money on gumball machines? But wearing two such rings is something that only Liberace would do and people actually liked him. To my knowledge, robbie doesn't have a piano in the office. Liberace had more hair than robbie even if it were kept in a drawer. People take notice and will go somewhere else. The tires come from a central warehouse and are ordered usually on the day you come in. It should be the same price at the next place down the road for tires. If Vineville charges more, you know why--it's the rings. The difference with any place and others is the attitude. Vineville tire, it's not still 1958.

Repairs were completed to perfection to where you would never know any damage had been done. The…read morestaff was very helpful and kept me up-to-date on all progress. All work was completed within two weeks.

This is my personal experience with this company. BEWARE!!! do not let location for you. I took my…read more2023 vehicle to this place for repairs. I took pictures before I released it to them. They took pictures a month later. They gave me a car with dirt all over it spiders all over it and a few inside., they Mitch match the car with things like silver trimming when things should be blacked out they Mitch match different spots that were customized and blacked out. My front bumper was not even completely attached. They had random scratches on the car. My dashboard is now rattling when I turn on AC there is a smell like no other that I cannot get rid of. They kept part that they had to replace that comes as a set of two so they put one on the car and kept the other. I have not received that one through mail as I requested my rim where they did their repairs are scratched up and all of these things have been verified through my pictures before I release the card to them and been confirmed by their advisor Stephanie with me and her going through a walk-through after I had to go back to location and point out new scratches and new damage, she confirmed on her iPad that certain scratches were not there. Certain things were not there. The Customer Service is very poor. Once you kindly point out things that they mismatched or did additional damage you can tell that they put you in a category as a problematic customer even if you're very pleasant so again my experience and advice is if you want your car that you take very good care of to be treated like crap and return to you looking like someone else's car not even your car that you customized and if you want very poor Customer Service and people giving you disgusting looks because they know who you are when you walk through the door then you should try them. If not, I don't recommend at all. They made right under $12,000 on my car and now I have to figure out why my car is rattling. I have these scratches on my rims. My car smells horrible when it still had the new car smell in it when they receive the car my car sleeps in a cover, nice premium garage and when I gave it to them, it was treated like crap now I have books on the inside of the car that I've had to get a professional treatment done. It's so many things. Be careful.

What can I say about Mr. Benny... I called upon him to fix…read morean issue with the starter on my 2019 Freightliner. When he arrived he was so personable! He told me what he believed the issue was and began troubleshooting. While he was troubleshooting he was also educating me. He sent pictures of everything and explained what he was doing and why he was doing it. He even worked when it started to rain! He spent nearly 7 hours working to repair my problem. When he was finished my truck was fixed, CORRECTLY. Also, while working on my vehicle he discovered a hidden tracking device. Kinda scary finding out someone was tracking me. I own my vehicle and there should not be a tracking device. I will most certainly call Mr. Benny again. He was knowledgeable, thorough and affordable! Thank you Mr. Benny!!!

Benny went out of his way to help me today in my distress! I stopped in Auto Zone to ask for help…read moreidentifying which tire has low psi, but the employees refused to help me. I called out to all the customers in the store and Benny immediately stepped up. He checked all 4 of my tires, found them all low and proceeded to fill them with air!! He and Greg were friendly and far exceeded my expectations. I highly recommend their services.