Stay far away from here. I financed a car through this place 2021 and they sold me a lemon…read more Transmission messed up 5 months of having it.

My husband is a disabled vet. When we purchased this vehicle you offered a loaner car when your…read morecar got serviced. We purchased their extended warranty Now when you have something wrong with your car, you have to have a diagnostic test done. They need to keep your car for several days. We would never have bought the car if we knew that you were going to discontinue it for customers that had already purchased. My husband has numerous doctor appointments that we cannot be without a car. I guess customer service is not their high priority. I guess I'll have to live with the seat, not moving for the Driver. Fortunately, I was able to tilt the steering wheel so that I can drive the vehicle.

I wanted to take a moment to brag on Troy Stephens. When I think of Butler Toyota he and Larry…read moreCummings come to mind. Troy gets you out the door and Larry ensures that you keep coming back. I've purchased 2 cars from Troy. He's very personable and he always takes care of me. I love the birthday cards that I get from him personally and looks forward to them each year. What can I say... Troy has made me a "Toyota girl". If you're in need of a new car I would highly recommend Troy at Butler Toyota.

Butler Toyota Service has lost my trust. I rarely write reviews, but I am writing this one for two…read morereasons: (1) I believe warning other customers about my experience is the right thing to do, and (2) I hope that one day Macon will have a Toyota dealership service department that operates with integrity. I have been a Butler Toyota customer for more than 10 years and have owned multiple Toyota vehicles serviced there, including a 4Runner, Tundra, and Sequoia. Over the years, I have spent thousands of dollars in their service department. I understand that dealerships charge premium prices, and I have no problem paying more for convenience, quality workmanship, and honest service. Unfortunately, honesty is where Butler Toyota failed. The final straw occurred on June 17, 2026. My wife's vehicle was brought in for service, and I was told that every lug nut on the vehicle needed to be replaced because of safety concerns and the possibility that they could not be removed in the event of a flat tire. Later that same day, I brought my truck in to repair a tire with a nail in it. Once again, I was told that all of the lug nuts needed to be replaced and that the tire could not even be removed because of their condition. What makes this difficult to believe is that Butler Toyota has been the sole service provider for both vehicles for years. They have rotated the tires numerous times on both vehicles during the past two years and never once mentioned a lug nut issue. Are we really expected to believe that all 40 lug nuts on two separate vehicles suddenly became defective at the same time? I returned to the dealership parking lot with my own impact wrench and successfully removed and reinstalled the lug nuts myself without difficulty. After I challenged their diagnosis, the explanation changed. Initially, I was told the lug nuts were "rounding off." Later, I was told they were "swollen." I was still able to remove and reinstall them with no issue. What concerns me most is that Butler Toyota originally intended to repair my tire. However, after I questioned their lug nut recommendation, they changed their position and suddenly claimed it was unsafe to repair the tire. I left the dealership with a nail still in my tire despite having purchased the tires there and despite being sold on the value of their roadside hazard warranty. The following morning, another service department repaired the tire in less than five minutes. As a result of this experience, Butler Toyota has lost our business. We have purchased tires from them, serviced multiple vehicles there for years, and spent thousands of dollars in their service department. Yet despite countless service visits, we were never told that either vehicle had lug nut issues until both vehicles were brought in on the same day. I encourage Toyota to investigate how this service department is representing the Toyota brand. Based on my experience, the service department relies on pressure sales tactics and inconsistent explanations to upsell repairs that may not be necessary.

My husband and I cannot say enough good things about Stephens Automotive. They are a highly…read moreprofessional group who helped us out immensely. We are from South Georgia. We broke down on our way to Arkansas. We were meeting up with family members also going camping in Arkansas. Our daughter and her family lives in Lizella right outside of Macon. Our truck pulling a 38' camper broke down. Engine lights flashing, gauges overheating. Well you get the picture. Our daughter-in-law recommended a place down the street from their house called Stephens Automotive. We came in limping late Thursday to Arrowhead campground. While we were parking our daughter-in-law went down the road to talk to Stephens. She explained our situation. We were to leave with the group at 5AM Friday. Surprisingly the owner/ manager said to come on over. They would look at our truck. You NEVER get a place to see you if 1- show up on short notice, 2- have deadline, 3- have never met or done business with, 4- around closing time and 5- present them with no chance of repeat business. These wonderful people took our truck, hunted down the parts we needed, and made repairs. In less than 24 hours we were back on the road to Arkansas. If you ever need mechanical assistance go to this local shop. The work is top notch. The staff from the front desk to the mechanics in the back are knowledgeable, friendly, and willing to go the extra mile on your behalf.

Fred and his staff are great to work with. They always had my repairs completed on time, were…read morefriendly, and communicated with me every step. Thank you so much!

Uh Oh, Uh Oh Uh Oh, Uh Oh -- crazy in love with Lexus, crazy in love…read more Went for my oil change and my vehicle needed brakes so I got a loaner, the 2009 RX300. When I see the commercial it always made me smile! :o) Anyway I drove around and checked out the riverside area, went shopping and had lunch. The 2009 RX300 SUV is Amazing! The Service Consultant (Wayne) was the best! He was friendly, courteous, and very professional. Thanks everyone for getting my vehicle serviced and out in a timely matter and for letting me drive that beautiful new machine around!!! This is my second visit here and I am very pleased each time I come in. I know that most dealerships provide loaners, but my excitement came when they gave me THAT one!!

Visiting from out of town and the maintenance required light appeared. This is my first service…read morewhich is covered by the dealership. I called for a rarely quick appt within 2 days at 9am. Kayla was my assigned Service Asvisor. The dealership is easy to find and plenty of space to pull up and be received. Kayla explained the first service includes tire rotation, brake check, tire check and fluids top off! The estimated wait was an hour and 45 minutes but everything was completed within an an hour and 15 Minutes. The waiting area is spacious and conducive to remote working. There are private booths for a more quiet experience! Coffee, water, sodas are available for consumption. Overall great experience, will revisit!

driving to Florida yesterday, and our truck had a major issue that required a stop at a GMC service…read moreand we made it here. We were treated with such care by everyone we encountered. we ended up buying a new truck to get on the road again. The sales people were very accommodating and efficient. explained things well. general Manager welcomed us and then continued through the process to check in on the progress. service department helped unload and reload trucks and transfer some of the items we wanted to keep. They were sensitive to our time and got us on our way in a timely manner. we cannot thank them enough. plus we love the new truck

WOULD NEVER RECOMMEND GETTING ANY WARRANTY SERVICE WORK HERE! Had our brand new GMC truck towed…read morehere because it died on the freeway. Took them 3 weeks to fix it which a rental car was provided for a week. They said we had to pay upfront and then they would reimburse. Talked to Teresa in Service at least 10 times and GMC at least 5 times. No one will help and we had to eat the whole rental car bill.

Originally went for a service and was greeted by Ronnie who took my car in for service. My car…read morestarted making a noise so Brittany assisted me by getting a technician to help with the noise. I got a call from James who was hands down the most polite, and helpful salesman I've ever met. Cooper was very helpful as well. Thank you to GT too.

If I could give no stars I probably would, the only reason they get one is because overall they…read morewere pleasant to talk to. However, the information given about my vehicle was WRONG and almost cost me thousands of dollars. I took my car in to be diagnosed as the Warranty company said please take it to the dealership in which we did. They tried to tell me that my transmission cooler line had rubeed against a sensor and popped it, causing the transmission to be no good and said they were throwing CVT trans codes when hooked to the scanner indicating the transmission was bad. My husband spoke to them and they said if warranty covered it, the cost would be roughly $4800.00. When they called to let us know warranty was sending an inspector out, and that warranty denied the claim I knew something was up. We have one of the best warrantys you could ask for, warranty caught on to the fact they were trying to get more money out of them. Picked my car up after they told me $7050.00 (roughly) to replace the transmission. We then asked warranty could we get a second opinion, took it to Gibsons Garage (HIGHLY RECOMMENDED), they did confirm the line was busted, and warranty would not cover the line under drive train. However they had NO trans codes coming up. They replaced the line, added a half quart, to a quart of trans fluid, and my cars been good as new, not to mention they saved me almost 7 thousand dollars. I will NEVER recommend anyone to take their car here. Theyre just out for the money and not looking out for their customer.

My husband was pre-approved for a car loan and we contacted this dealership about a specific…read morevehicle that was clearly listed online at a set price. Shortly after his approval went through--but before we even came in--the dealership raised the price on their website. It felt misleading and left us disappointed, so we decided not to move forward with the purchase here. He ultimately went to Courtney Ford in Conyers and made a great deal for a Mustang instead. If I ever consider coming back to this dealership, I'd recommend avoiding pre-approval first, because in my experience the price might increase right after approval to make the "original" number look like a discount later. Just a heads-up for other shoppers to double-check pricing before applying.

Larry in sales was incredible. Straight shooter, respecter of time and interests. I really…read moreappreciate his candor. Will recommend to any of my friends to work with him if they're looking for a new Ford/Lincoln.