Fantastic company to deal with, I order online and have never had a problem, great communication…read moreand always follow up with the customer on each and every order to make sure you're satisfied. They add a real real personal touch which is needed nowadays. I'd give them 10 stars if I could. Items always arrive as promised on time and well packaged. Thank you, Sweetwater guitar.

This company is all about customer service. They are extremely personal, you always get a real…read moreperson on the line,and it seems like they all are musicians so they can answer questions with personal knowledge. I've had great support with fixing gear and replacing items that weren't what I needed. Super helpful, super personal, and competitive pricing.

My buddy and I took a trip up to Sweetwater and kept seeing signs for Sight and Sound on the way…read moreback to Indy -- figured we might as well stop in. He's definitely more the musician than I am (still learning) but we both agreed we liked it here just as much if not more. Great selection all around, very friendly staff. Very glad the billboards pulled us in - it's a bit off the beaten path behind the big box stores, so you're unlikely to find it unless you're looking for it. But it's well worth the trip!

I will never shop there or even go in there again. I used to love this place. Good staff, good…read moreprices. But I haven't been in there for a year or so and I went in there today to trade in a guitar for another. Which they say they do. So my guitar is brand new 1200 dollars and on reverb used the guitar is going anywhere from 600 to 1000 used. The guitar I wanted was 679. The guy told me they wouldn't even be able to get close to 600 for my guitar so they wouldn't do it. They are no better than a pawn shop. Give you the lowest possible price they can then sell it for the highest possible price. Sucks because I like buying from a local shop. I will be making sure none of my family or friends or anyone that talks to me about guitars will ever go there. There's a way to do business and a way to do dirty business and they got dirt all over them. Also not the first time they've screwed me over. They said their company Diamond Guitars had a guitar that was made to be the signature guitar for one of the ffdp guitarists but it was never produced and they just had a couple sample guitar bodies. So I bought one. Turns out it was a lie. Now when I talk about it they just say its a part guitar. Even though when I bought it there was as they said only 5 ever made. I should have known but I was naive to the guitar world.

I come from Austin Texas the Live Music Capitol of the World. I love the Fort Wayne Guitar…read moreExchange for giving me a new home in the World of Music.

i was feeling down and out, sad cause i miss my girlfriend really bad, so i looked on line to find…read morenearest guitar shop , i needed new string, cause just broke won. when i finally got there i was treated like a vip, i couldn't believe how great the owner was happy to sell me just 1 string, instead of all 6. got a great deal on a used strap to. i will definitely go back for all my rocknroll needs, this store rocks!!!

I saw a 4x12 speaker cabinet advertised on eBay and Reverb as being for sale by this business,…read morelocal pick up only. Due to the fact that I have a full time job and the business has extremely unusual business hours for a guitar shop (closed on weekends, open 7:30 - 10:30 & 12:30 - 4:30 Monday - Friday), I decided to call them because I was extremely interested in purchasing the speaker cabinet, but I live 3 hours away. Their voicemail message said to leave a message and they would return my call, so I left a detailed message explaining the situation on Monday, 4/6/26. Two days later, on 4/8/26, I still had not received a call back from them. I called again - this time during their unusual business hours. Someone answered the phone. I explained the situation to him and we made an oral agreement that he would hold the speaker cabinet for me until I could take the day off work and make the 6 hour round trip drive to pick it up from him on Friday, 5/1/26. During the first 2 weeks that followed, I saw that the cabinet was still being advertised for sale by them on eBay and Reverb. The third week, it is no longer on these websites. On Thursday, 4/30/26, the day before we had agreed to make the deal, I called them back to confirm. The man told me he doesn't have the cabinet anymore. He said it was being stored at the residence of an employee, and they can't locate it. It's missing, lost, gone. He said if he ever finds it, he will call me - which would then be the first time he ever called me. I took the day off work to make the long drive to purchase and pick up this cabinet because they are closed on weekends and like most people, I have a full time day job Monday - Friday. Thank goodness I called first. I've been looking forward to purchasing this speaker cabinet for three weeks and my day of paid time off is completely wasted - and without even so much as a simple 30 second courtesy call to save me from driving 6 hours for nothing. I would not recommend doing business with these people.

David is super nice and friendly. You can tell he really loves what he does. Last week I bought a…read moreguitar from Copper Chord though their reverb.com site. He had it shipped to me within three days and even sent a few extra sets of strings for me as well. He even gave me his personal cell phone # in case I had any questions about the guitar, etc. I got a great deal on a great guitar and great customer service. Can't really get much better than that.

I dropped in this music store in Kokomo one Saturday and I am so glad I did. I really liked the…read morefact that these gentlemen were friendly, polite and knowledgeable and they did not talk down to me, despite me being a woman on the elderly side and probably not like their usual customers in search of a high-end acoustic guitar. This has not been my experience in some guitar shops I have visited in my 55 years of playing the guitar. I told the gentleman who assisted me that I was interested in buying a smaller-bodied acoustic guitar, most likely a Martin. He showed me several and did not rush me as I played them. He kindly answered all my questions and gave me some great information about the various models. Then he brought out a very special guitar - a Martin 00-28 Modern Deluxe. The MD is a great guitar anyway, but this one in particular was stunning, with beautiful silking on the top and a gorgeous bookmatched back. When I played it and heard the sound of it, so full and resonant coming out of that small body, I just fell head over heels in love with it! Although I looked at and played a couple more, I knew that guitar was THE ONE. It cost somewhat more than I expected to spend, but this store has both layaway and several financing options, and these guys made it happen for me so that I walked out and went home with this incredible guitar. I can't say enough good things about these guys. I have owned so many guitars over the years (I couldn't even count how many) but this guitar is the love of my guitar life. I'm so glad I decided to stop in here that day. Highly recommended!!

We just had a saxophone serviced here. I appreciated the honesty of the staff. They could have…read moreabsolutely told me that repairs would be more than they were in order to sell me a new instrument, but they didn't. Instead the stomate came in well below what was anticipated and they gave me several different options to choose from. They provided a loaner for free since the repair wouldn't be done before school and even tried to give me two reeds for free, which I insisted on paying for. The prices are fair and they've got a great variety of instruments and gear for the size of storefront they have. The staff is top notch. I had only been in there 3 times and they called me by name when I walked through the door. This is a gem of a place for our town.

A great local shop that's been a part of Fort Wayne for several decades!! Fantastic deals and a…read morewide variety of newer items like televisions and gaming consoles to amazing vintage stereo equipment and guitars. The staff is always friendly and welcoming! The jewelry counter is always a gorgeous focal point when you walk through the doors. Lots of beautiful options of jewelry as well! From bridal sets, to chains to authentic watches; just to list a few! It's always a cool and welcoming atmosphere when you hear someone strumming a guitar or tickling the ivories of a pre-loved Casio keyboard. I've purchased several jewelry pieces from The B & B Loan that I wear almost daily and I've had them for several years. If you're ever in the area, check them out!!

I am a long time acquant of the family and went to the pawn shop to borrow some money and ran out…read moreof gas in front of the shop and asked if I could get a ride and I was told that they couldn't leave the shop with three other employees in the shop I have had heart failure and other disabilitys and can't walk very far so I went out front and tried to get a ride was telling a young man how they did me and they heard me talking to him and a week or so later I said to one of the employees that the owner was a horses ass because he treated me like second class citcen and told me he would not sell my items in pawn before all that happened and today I found out they did do business with them if u want to lose them they will lie to you. D.b a star rating 1/2