I saw a 4x12 speaker cabinet advertised on eBay and Reverb as being for sale by this business,…read morelocal pick up only. Due to the fact that I have a full time job and the business has extremely unusual business hours for a guitar shop (closed on weekends, open 7:30 - 10:30 & 12:30 - 4:30 Monday - Friday), I decided to call them because I was extremely interested in purchasing the speaker cabinet, but I live 3 hours away. Their voicemail message said to leave a message and they would return my call, so I left a detailed message explaining the situation on Monday, 4/6/26. Two days later, on 4/8/26, I still had not received a call back from them. I called again - this time during their unusual business hours. Someone answered the phone. I explained the situation to him and we made an oral agreement that he would hold the speaker cabinet for me until I could take the day off work and make the 6 hour round trip drive to pick it up from him on Friday, 5/1/26. During the first 2 weeks that followed, I saw that the cabinet was still being advertised for sale by them on eBay and Reverb. The third week, it is no longer on these websites. On Thursday, 4/30/26, the day before we had agreed to make the deal, I called them back to confirm. The man told me he doesn't have the cabinet anymore. He said it was being stored at the residence of an employee, and they can't locate it. It's missing, lost, gone. He said if he ever finds it, he will call me - which would then be the first time he ever called me. I took the day off work to make the long drive to purchase and pick up this cabinet because they are closed on weekends and like most people, I have a full time day job Monday - Friday. Thank goodness I called first. I've been looking forward to purchasing this speaker cabinet for three weeks and my day of paid time off is completely wasted - and without even so much as a simple 30 second courtesy call to save me from driving 6 hours for nothing. I would not recommend doing business with these people.

David is super nice and friendly. You can tell he really loves what he does. Last week I bought a…read moreguitar from Copper Chord though their reverb.com site. He had it shipped to me within three days and even sent a few extra sets of strings for me as well. He even gave me his personal cell phone # in case I had any questions about the guitar, etc. I got a great deal on a great guitar and great customer service. Can't really get much better than that.

Every order I've done no matter how small or large, they call you to go over. That's customer…read moreservice!!!

They are good people, they help me because I didn't know what kind of clairnet my daughter has my…read moreparents bought her clairnet with Sweetwater and I get her clairnet reeds and a care kit. They called me because I bought clairnet reed 2.5 size I been buying clairnet reed 2 size to make sure I was getting the right size

I purchased an Omega Speedmaster from Kennedy Ball the watch is great and so is She. The watch is a…read moregreat Value and Her Service and knowledge was excellent. Ed Snyder

I had a terrible experience with this company I bought a…read moresilver chain paid $160.00 for a really nice piece it broke within 16 months I took it in to have it repaired and it went from $100.00 to $140.00 for the repair I left I thought it was a high price for the repair the clasp broke at both ends I asked for the manager to take a look at it she came with the price at $140.00 to repair it I said I only paid 160 for it why would I pay that amount I got different answers from her and the other sales people I thought buying from them I could get a better price for the repair but I feel i the got the runaround from the manager I was very disdisappointed I've bought a few other things from them but not anymore I spent close to $500.00 at the time I bought the chain the managers attitude towards me was disgusting usually the manager always takes care of the customer but not her I will not go back in the store and buy anything else from her I know it was only a $160.00 chain but I've received great service from stores and their staff for items that were purchased at a lower cost not a call from saying anything about it if I knew the iwners n and n I'd would have callied them about the manager attitude and her personality Jim Brita

Friendly, knowledgeable and welcoming small family-owned jewelry store. Superb service and quality.read more

My fiancé and I just purchased our engagement ring and wedding bands…read more We decided on a smaller jeweler because of the Covid virus effect on them. We are so glad we did!!! The personal time, treatment we received was wonderful. It just so happened the engagement ring was there and they sized it on the spot. Less than a week later the bands were in, we arrived before the store open. Steve Shannon was in saw us and let us in and took care of us. Once again resized the rings as mine are a double band on each side of engagement ring. His daughter works with him and she is such a "jewel". We would highly recommend Shannon Jewlers to everyone!

The sales lady was very rude and pushy, not helpful. One bit. The store was empty of pure quality…read more The prices are not suitable and when talking with the clerk, she made me feel being little.

My mother and I were shopping for new jewelry today and decided to stop in Peter Franklin Jewelers…read moreto make our purchases. This decision was a big mistake for us. We were completely ignored from the time that we entered the store to the time that we left. It was as if we were invisible. None of the 4 sales associates ever even looked up from their locations behind the counter when we entered the store or as we were looking at the jewelry. We ended up leaving and going to Will Jewelers where we received excellent customer service as we made our purchases. If you're looking for great customer service and a jewelry store that values its customers and treats them with respect, you will not find those qualities at the Dupont Road Peter Franklin Jewelers.

These guys are really nice polite gentleman ( No matter how…read moremuch junk you bring them) Had the pleasure of doing business with them today very courteous and patient All the questions I had he had answers to them Didn't make it seem like I was wasting his time

Over the phone they claimed to pay 92% for clean scrap gold, I brought my gold in and their…read morecalculation did not equal 92% until I figured out the owners scam, for my 18 karat gold (in which he confirmed) he will only pay 92% of 14 karat gold. This is disingenuous at best. False advertising scam artists! But what should we expect for "fly - by- night" companies with corrupt ownership like this one.

Amazing vibes. The cashier is so friendly and positive which I enjoyed. Ended up with a hodge-podge…read moreof random items but only spent $4. Recommend stopping in to peruse if you can!!

super cool finds at really good prices. i got a ton of genuine silver silverware for really cheap!…read morea fun place to explore

We absolutely loved our experience at Pacula Diamonds! My husband and I designed a new bridal set…read morefor me! After wearing his grandmothers ring for 5 years, it was time to put it in storage for safe keeping. We met with Rich, the owner, twice to design what I wanted, and then choose my diamond from two options he found for us. My husband then met with him a 3rd time to make a payment and choose finishing touches as a surprise for me. The diamond ring is stunning, and the two accent bands fit perfectly! I wanted a marquise diamond for years and could never find one I liked for a reasonable price, this was actually cheaper to design my own from what I was seeing at other jewelers chains!! The bands are not connected so I can interchange them as I want, or wear the plain band when painting or working out! The ring box actually lights up too, such a cool touch!! Highly recommend Pacula diamonds to everyone shopping for fine jewelry, especially a bridal set! Edit - men take your bride to be here if she knows it's coming and if she is picky, it's worth it to have something she will adore forever

I was in town for a wedding and desperately in need of taking a couple links of my watch. After two…read morefailed attempts at Kohls/ Kay Jewelers and several phone calls I finally came across Pacula Diamonds and spoke with Richard on the phone. He informed me that not in the office that day because he was about to leave town for vacation and he gave me the names of a couple other places I could call. After that did not work out Richard called me back and told me he could meet me at his office in ten minutes if that worked with my schedule. I received hands down some of the best customer service and I will definitely be keeping Richard in mind for all future custom jewelry needs!