I was desperate and needed to get into an apartment vacated by our tenant right away. I believed…read morethat I had the right key, but wasn't 100% sure bc it wasn't unlocking the deadbolt. (Turned out I had the right key, but the ancient lock was broken). I got a recommendation to use Cole and called them. I had to leave a message and Marc called me back, as promised on the greeting, within the hour. He was wonderful and patiently listened to my sad tale of desperation and woe. Just the calming response I needed. I won't detail all of the back and forth I subjected him to. I will just say he was extremely responsive and helpful and scheduled an appt for me that worked with my schedule. It turns out that I didn't need to use Marc's services - I was able to get in and replace the deadbolt without the need for a locksmith. HOWEVER - if I ever need the services of a locksmith, Marc with Cole Hardware will be my first call.... without hesitation.

Hi yesterday, I went in there for a few items There was a…read moregirl making Keys so I went over there. She said oh I have to make 20 keys. I'm sorry it'll be about 15 minutes so I said OK I'll come back but then I said I have a key with a red thing on top I said, did I buy this from you? She said I don't know and I said can you just look at it? She said no I have 20 keys I said could you just tell me if you have this key she goes no I have to make 20 Keys and I said I don't mind coming back, but do you have this key? I just a regular key with a red thing on top and she's like I can't look. She was very rude. I know you have to make 20 Keys, but I don't know why you can't stop and look for a second or why you had to be rude about it

We first had the absolute pleasure of meeting Christy three years ago, and she remains one of the…read morebest sales specialists we've ever known. Back then, Christy guided us through purchasing our favorite Louis Poulsen pendant light. Right from the start, her patient and kind guidance made it clear just how deeply she cares about her clients. Beyond her wonderful personality, she is an incredible professional who truly understands both the aesthetics and practicality of lighting design. We knew immediately that we had come to the right place and met the right person! Christy is so genuine and caring. Buying from her never feels like just a business transaction--it's a wonderful experience that naturally leads to beautiful, warm conversations. She has truly set our bar sky-high when it comes to customer service. We also want to give a special shoutout to Ricky, who was immensely helpful when we needed an evaluation for a light we had accidentally damaged. He addressed all of our concerns with great care, making the entire resolution process completely seamless. Thank you so much to Christy, Ricky, and the whole team for being such a joy to work with over the years. We can't recommend them highly enough!

been to various lighting stores up and down the bay area...city lights sf appears to have the…read morelargest selection for premium lights and able to get other lights...online prices and sales are comparable to others...coming in to the store in person and working with a sales associate opens up greater discounts with prices far better than any other shop in comparison...a few visits and selected various lights with an associate...placed all orders for pick up in-store...all lights were provided to the electrician for installation...quality was great and all worked perfectly...

We found exactly what we wanted for our home! We visited a couple of different showrooms in person…read moresince we really needed to touch and feel the hardware. We learned the hard way that online shopping can be very deceptive and the return process a nightmare. Folger + Burt offered the best selections, terrific customer service, attention to detail, and much appreciate expertise. There are so many choices out there - but they were so helpful guiding us through the final selection process. We are thrilled with our selections and were able to meet our budget which was a win win!

I am so pleased to have found the professional guidance of Folger + Burt Architectural Hardware for…read moreour home renovation. The showroom is filled with only the best hardware from the most reputable manufacturers. The variety and styles to fit every budget are remarkable. My ideas were thoughtfully analyzed with a selection of samples chosen by Laura Folger. The help with our final decisions was made effortless with Folger + Burt's years of experience and style. Everything ordered was delivered in a timely manner which hasn't been the case with other companies. We are pleased as punch. I will recommend Folger + Burt to all my designer & contractor associates.

The guys that work here are always nice and helpful. What's prompted this negative review is the…read morefact that each time I'm in the area and give this store a visit I find that there's a lot of items out of stock and what they do have is absurdly priced. I left without making a purchase. Today I needed measure marked plastic paint containers: all sizes out of stock. Sea sponge: In-stock at $30 each, (I purchased two earlier today from another locally owned paint store for $7.99 each - I'm heading back there now). I'd like to see this shop succeed. The location is great and the staff are helpful. Hopefully this review will be received as constructive criticism prompting improved stock management and discontinued price gouging.

The service is absolutely terrible! They close before 5pm closing time. Not ideal for someone that…read morehas a weekend project!

Got additional supplies for my plant project at my neighbors store "Brownies Hardware"…read more All the associates are so helpful in getting what you need. They immediately greet you the moment you walk in the door. The store is so clean and organize. Great prices and It is a must shop place.

I just had to update this review to let the staff here know how great of a job they're doing. I…read moreconsider this place the best hardware store in the lower pacific heights, nob hill, or polk street area bar-none. I bought many things here that I couldn't find elsewhere and this place has the best prices, noticeably cheaper than other hardware stores in the area. I've always been happy with my purchases. Yesterday, I bought a kitchen sink strainer and bought the wrong size and type. So today, I went back and was able to find an even better kitchen sink strainer and was able to replace this in an exchange. The clerk told me since it was opened they wouldn't be able to resell it anymore and still processed the exchange. This is the reason why I come here and give this place 5 Stars because they GENUINELY deserve 5 stars. The workers are so friendly and nice. I noticed recent 1 star reviews for this business. One poster said she bought hardware stuff on sale around Christmas and failed to pick it up. The things were returned into stock and she goes there and asks them to honor the sale prices when she got them at a Christmas sale. She goes on to complain that they don't have good customer service or she felt they were giving her an attitude. If I were the employees there I would be giving her attitude too for wasting their time repeatedly with her unreasonable requests. I LOVE THIS PLACE, PLEASE STAY OPEN FOREVER AND EVER !!!

Best selection and a great customer service. They were very patient with me trying to make a…read moreselection and having them take down all kinds of samplers. The hardware is good looking and hey arrived sooner that I though. Thank you for your help. I will recommend the store to anybody I know might be in the hunt for great handles

If you think buying your kitchen cabinet hardware will be the easiest part of your kitchen…read morerenovation, think again. You have been advised to work with the professionals, especially during this time of supply chain issues. Design Theory has a great selection and knowledgeable staff. Highly recommend.

Always a pleasure, I needed a spade shovel & a regular broom. Quick in & out , both easy to find in…read morea well lit store. The store is a bit larger inside than how it looks from the outside, lots of parking, covenant location. Overall a well stocked hardware store

The young guys working behind the counter are as friendly as they are professional. My wife needed…read moresome keys made, both for the car & home. Not only were the keys made fast they worked perfectly , considering both locks were old I was sure to return. I didn't need to. Nice store, bright lighting, very clean appearance. Everything easy access & accessible. Great selection of products & merchandise, if you can't find something the store clerks seem happy to help. Overall a nice neighborhood hardware store

I am amazed at how complicated it is to redo a small simple bathroom. Working with Keoki at the…read moreFerguson showroom made it easier, as did sourcing almost everything from Ferguson and its cousin, Build.com. The showroom is well laid out, two floors, attractive, not confusing, with a range of prices from, say, Delta, Moen and Kohler to higher end brands. (I think lower costs on the bottom floor, higher-end upstairs.) Free parking lot to the side of the building, which you need in the Mission. It's important to see and touch as many of these products as you can. We worked with Keoki Garner. He was well informed, timely, easily available, and collaborative. He stayed cheerful when I overrode him and then changed things last minute (due to my own mistakes.) I loved that I could do research on Build.com and then bring it to Keoki. He never upsold or resisted when I went, say, for Kohler over Grohe. Everything so far has been delivered impeccably and undamaged. Build.com offers an enormous range of products, and I like that too. You can return within a reasonable amount of time. We haven't started construction yet but almost everything is sourced and in the garage.We have a clear billing record so much came from Build.com. I ended up gravitating to some more expensive fixtures, but not because of pressure, because of my own preference. I'd definitely do business with Keoki and with Ferguson again.

I purchased Rolf kitchen faucet about 6 years ago. I called a plumber company because water…read morepressure was low and they recommended purchasing a new faucet set. I went back to the Ferguson Connecticut site and they carefully listened to me and helped me get a new filter which was sent to my home and installed by me. The plumbing company I had originally called was more interested in selling me something I did not need. I really appreciated the help of the Ferguson customer service person who helped me find the appropriate solution. I am so pleased with my water pressure and lovely faucet now.