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    Studio Stitch

    4.7 (3 reviews)
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    Printer's Alley

    Printer's Alley

    2.9(7 reviews)
    2.8 mi
    $$$$

    On July 9 I visited this Printer's Alley location. I had a sample of fabric from the Raleigh…read morelocation. After not finding anything I liked as much and they did not have my sample in stock, an employee said she would check with the Raleigh store to see if they still had the fabric. She said she would call me if they still had the fabric. I appreciated her willingness to help. She called later that day while I was driving home (I live one hour from this location and two from the Raleigh store). When I returned home I called and was able to purchase the fabric over the phone. After taking my payment information she offered to have it shipped to my seamstress . I gave her the name and address and she told me she would take care of it when they received it from Raleigh. I thought everything was taken care of at that point. On August 2 I heard from my seamstress that she had not received the fabric. When I contacted the store they had received the fabric but said they had no idea who it belonged to. They told me Raleigh had sent no information. Raleigh would have had no information since I didn't purchase it from them. When I picked my fabric up I was told the same story multiple times even though I explained multiple times. The woman I dealt with was right there. She had my name, number, payment information as well as the name and address of my seamstress. She never bothered to follow through when the fabric was sent from Raleigh. They continued to blame the Raleigh location for the mixup. This Greensboro location dropped the ball and refused to take responsibility. That is no way to run a business. It shows a total lack of integrity. If they had taken responsibility for their mistake I would return when I needed fabric but that is not the case now. I will never shop at this location and tell everyone I know that is looking for fabric to never go there.

    While Printer's Alley has a beautiful selection of fabrics, I must say that I am very disappointed…read morein their Customer Service. Actually, there was no Customer Service! I made a very large and expensive purchase of fabric to recover 6 Parson's Chairs, as well as, another fabric to make 6 pillows and cording for the pillows. I brought with me actual pictures of the chairs from a couple of angles, along with measurements of every part of the chair. I also had pictures of the pillows with measurements. The person helping me told me how much fabric I would need for each. I used a very reputable Upholsterer, who called me when he unrolled the fabric for the chairs. There were two cuts of fabric on the roll. He called me because he said they sold me twice as much fabric than I needed and that they should at lease take back the second cut of fabric that was on the roll. When I called Printer's Alley, they refused to take anything back and said all sales are final. I understand this, but not when you trust them as professionals and they then take advantage of their customers! Especially when there was a large amount of fabric on the second piece of fabric that they cut. The people at Printer's Alley cannot be trusted and hide behind their "all sales final" to take advantage of their customers by selling twice as much fabric as is needed. Buyer beware!!

    Studio Stitch - fabricstores - Updated May 2026

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