They added a new liner and repaired a leather jacket; which looked like new when they were done…read more Also, helped me out in a pinch with a quick repair while I waited. Incredibly nice people and couldn't recommend them highly enough.

I purchased two leather jackets from this place and I am completely satisfied with the quality.read more

I stopped in to ask about repairing a few pairs of shoes and brought them with me since I wasn't…read moresure what the materials were. I assumed the older lady with glasses and dark short hair, if she would be able to help identify them and let me know what could or couldn't be repaired. Unfortunately the interaction felt a bit abrupt. Several times I was told "that's vinyl, we can't do that" without much explanation or guidance. I understand that not everything can be repaired but the tone felt dismissive rather than helpful. My shoes were a bit dirty from regular wear, and when they left some dust on the counter there was a noticeable reaction that made me feel uncomfortable as a customer. I completely respect that certain materials can't be repaired, but a little more patience or willingness to guide customers who aren't experts in shoe materials would go a long way.

I was looking for a shoe repair service to sew 2 dog collars. I had them marked where they had to…read morebe cut and sew, It was just two straps.They did a nice job and I got $25.00 out of my wallet, when I asked how much it was I through I hard it wrong so I asked again, she smiled and said $87.34, again I said how much again she said $87.34 . I said do you mean $8.73 and again she said $87.34. I paid with a CC and I will NEVER go back. I through my hearing was going. Don't go there unless you have real deep pockets and you don't mind being screwed.

I feel like I could spend hours in here. The owner really makes the shop feel so special as it is…read moreperfectly curated and full of so many little details! They also always have the best window displays! I love sharing this place to friends and family as they have a great selection of books, toys and all kinds of treasures!

This morning I had called the shop to inquire about a dollhouse. I spoke to a woman who stated that…read moreshe would check the price and have me call back in 30 minutes. I was so delighted that she had the house that I just headed right over to purchase it, regardless of price. When I arrived, she seemed extremely uninterested at first, but stated she would find out the price of the hous for me. After I looked at it, I had decided to purchase it, and I told her I would like to load it in the car. She became very distraught and angry Stated that she had told me to call back in 30 minutes because it would take a long time for them to prepare the house. She said that they would need to dismantle the display and it would not be ready until tonight. I told her I'd driven 40 minutes just to pick up the house and I would actually help her dismantle everything from insideif it would allow for me to get it sooner. By the way, there was only a few toys and pluses in the house. The picture is provided for everyone to see that it would only take 3 minutes to remove the items from inside! She then told me that she was very busy and I needed to calm down because she is verybusy and understaffed, and that she needs to check out everyone else in line first and I needed to step aside. She replies in a very mad way I told you to call back in 30 minutes!!!!! I reminded her kindly that she asked me to call back For the price, and I headed over because the price did not matter. I was embarrassed and humiliated, I then decided to walk away and let her check out all the other people in line. When she had done that, I came back to tell her I would help her dismantle the area for the house and I wanted to see what she could do for me. She was clearly walking past me ignoring me for a while and then she came and told me "now do you see what I just said,when we are extremely busy! She was so angry with us. I mentioned to her that she should calm down and that I would help her. Her attitude was so extremely disrespectful and aggressive and demeaning towards me. I don't even know why I bought the house, really just because I wanted to make sure I had everything assembled for Christmas for my kids. She then charged me more than what it cost to purchase the item Yes online, and the item is also marked in many areas and has some damage. I did not even complain about that. My biggest complaint is the way she treated me. It was absolutely disgusting. I work in an extremely stressful environment on a daily basis, and I have never ever talked to a single soul in this way EVER. I have spent thousands of dollars at your store, but I will never come back. I hope that everyone reads this and sees that they do not deserve to be treated this way.. Again I work in a very stressful high volume job, and have NEVER treated anyone this way Also you should have been grateful to be busy in a bad Economy, not taking it out on customers Your response shows everything. You called me entitled, yet again insulting me when I did nothing wrong. I am a kind paying customer at your store who moved aside even though I waited in line for you to check out those ten customers in a calm and patient manner. I tried to park outside your store, but a large beverage truck parked there. I told the lovely young man I would carry the house to my car on the SAME block but he said he would help me. It took 5 minutes for him to walk down the street with me, and I also thanked him and tipped him a cash gift. You can justify why you behaved so rudely to me all you want and refuse to acknowledge your behavior which is not excusable. The house DOES have damage and the price is lower on Maileg site and all websites. I have dealt with all kinds of extremely stressful situations and have NEVER treated anyone like that ever. You seem to find such behavior acceptable and this is why I will never come to your store again

When I was walking around Suburban Square a couple weeks ago, I noticed that a new store opened up…read morein the old Barbour location. Co Chic looked like another women's boutique, but what I really noticed was a Hammitt bag that I saw in the window, and made a mental note to myself to return another time when my kids were not with me. So I went back today, and was pleasantly pleased that they had quite a selection of Hammitts, including the "Davis" bag that I had I seen on Hammitt's website recently that I was curious about. (It's really helpful to see handbags and purses in person so you can get a sense of the size and the feel but not many retailers sell Hammitts in this area.) Tori, the owner, was at the register and she could not have been nicer.

I visited the Brandy location at Suburban Square to do an exchange and was turned away. I was only…read moreone day outside their return policy, but due to being out of town and a delayed flight, I couldn't make it to the store before they closed on Sunday. I politely asked the manager, Marilyn, if an exception could be made since I was simply doing an exchange, not a return for store credit and was still turned away. She said it was due to the system that she couldn't do anything or override it. Unfortunately, her tone came across as condescending and unhelpful. Prior to the exchange incident, I asked another associate if they had an item in stock, she deferred to Marilyn, who responded with an attitude while saying no. Out of the many Brandy locations I've visited in various states and even other countries, the Suburban Square store stands out for its lack of customer service and professionalism.

Honestly I already checked online before walking in, why are all the sizes xs or small some people…read morearen't going to be as petite, clothes should be for everyone not just slim people. These clothes shouldn't make people feel like there big or should shop in plus size or even that they can't wear cute clothes. I feel like the sizes are stereotypical and only ment for slim people brandy is definitely going down hill. And im really glad I didn't walk in and waist my time.

The dismissive attitude of the sales staff is off the charts. I have visited Skirt a handful of…read moretimes over the past 10+ years and each time I have left with the same negative feeling and went to spent significant $$ at a welcoming store. The selection of clothing is fine - but nothing that you can't find at other local boutiques and/or the mall. Not even worth one star - but I'm not sure that the reviews even matter because the same issues have been stated over and over yet nothing changes. Clearly this is the way the owner wants the store to be run.

Service was horrible!!! every time I tried to talk to an employee I would get ignored!! Worst part…read moreis they would talk about my body as I was getting dressed.. sneaky comments like "she can't fit that" or "he's to big" it's extremely disrespectful do NOT go here!!

Great place to shop and super helpful with any questions you may have. Material is quality and…read moredoesn't get ruined after one wash. Will definitely recommend to my friends.

I've been to many Madewell stores, but the one at Suburban Square has always been my favorite! It's…read morenot as busy as other Madewell stores, even on the weekends. The employees are always so nice and willing to help. I ordered a pair of jeans online and when they were delivered, I realized that they had a broken zipper. I didn't get around to making it to a Madewell store until after the 30 day return window, but given that the jeans were not usable, the ladies at the store were able to process my return with no issues. I ended up trying on a few more pairs of jeans when I was in the store and the employees were very candid about which ones stretch and which ones don't. They helped me find my perfect pair! Tip: if you bring in a pair of old jeans (regardless of where they are from or how expensive they are), they will give you a coupon for $20 off a new pair. The coupon is valid on clearance items and can be combined with any current discounts! You can even use the codes online and if you sign up to be a Madewell Insider, you get free 2 day shipping too!

The owner here is very personable and friendly. Was here with my wife and was really impressed by…read moreDonna Handel - the owner. She really knew her stuff and was low pressure. She just try's to help you find the right look for you. It was a pleasure to shop there and pleasant experience

Listen to Donna. She knows her stuff. I walked into…read morePetunia's looking for jewelry to match a dress I bought online & was less-than-thrilled with. Donna took one look at my face and said, "I have the perfect dress for you." I'm between 12-14 and am working through some insecurities, so when she said that, I said "yeah, right." Donna told me I deserved to feel delicious in my dress, so I tried it on. My God. I looked and felt like a mermaid Goddess. The dress is a beautiful mermaid/trumpet style gown that hugged my curves in all the right places (I'll update with pictures soon!). It was affordable and very well-made. Normally, I would've walked right by it. Thank God I listened to Donna's advice. She is honest, smart, so so stylish, and she sees and celebrates the beauty of everyone who walks into her boutique. I felt like Cinderella and Donna was the fairy godmother (the Brandy/Whitney Houston version with the sassy and fabulous Godmother!). I could go on about our wonderful, h uplifting conversation, but I'll end my review with this: Stop in and say hi. See what's there. I guarantee you will leave feeling "delicious!"