Administrative Dysfunction Undermines Clinical Excellence…read more Having worked in a surgical ICU at a large metropolitan hospital for several years during my studies, I recognize what professional healthcare operations should look like. Dr. Mansourati and Nurse Practitioner Ducharme deliver competent clinical care and demonstrate solid medical expertise. Unfortunately, the administrative operations at this practice fall substantially below acceptable standards, fundamentally compromising the patient experience. In properly managed facilities, administrative personnel facilitate care rather than impede it. Here, routine interactions prove unnecessarily burdensome, and front office demeanor frequently registers as dismissive rather than patient-centered. When individuals are navigating health challenges, administrative friction compounds their burden and represents a failure of essential service. Particularly disheartening is watching capable clinical providers have their efforts consistently undermined by operational deficiencies. Healthcare demands collaboration across all levels. When administrative conduct works against patient welfare, it negates even skilled medical work. Until substantial improvements are made, I recommend seeking care elsewhere.​​​​​​​​​​​​​​​​

I would highly advise going elsewhere if you need to come in contact with Rebecca the "Office…read moreManager." From my interactions and perspective, she is abusive and quick to remind you she doesn't "have" to fill the medication she already confirmed you needed with your treating doctor. I woke up with pain radiating down my neck, spine, and arms to a point where I still can't move my upper body. I had been in to see Connie Ducharme a few months back for the same issue (less intense at the time). I called Fairlawn primary care this morning and asked for medication (not opiates) to help with the pain while I work on getting x-rays. I get a VM from Rebecca stating that my PA sent the script to a pharmacy I haven't used in years, which I had already updated with Fairlawn at my last visit, but THEY left it in the system. I called back and proceeded to ask if it could be transferred to my local pharmacy because I am in so much pain I can't drive long distances. I can't move my neck to switch lanes or sit up for long periods of time, etc. No empathy provided. Just Rebecca taking the phone and coming down my throat full force. Rebecca took the phone from the receptionist and proceeded to yell at me. "It's not Fairlawn's problem you have multiple pharmacies on file" - my response was "it was because I updated them during my last visit." I also reminded her that my prior medications a few months ago were sent to the correct CVS, why wasn't this one? She did not have any answers to my questions. She proceeded to say to me "every time you call you have an attitude." That is bullying and took me back. Especially because the last time I was in the office, Rebecca told me to drop her name if I wanted my boyfriend to become a patient, even though Fadi wasn't accepting anymore. Why extend that olive branch to a person that's always a problem? Gaslighting as its finest. Ethics complaint will be filed with the state when I am contacted with Rebecca's remaining details. Upholding patient autonomy, beneficence, and justice means respecting a patient's right to self-determination (autonomy), acting in their best interest (beneficence), and ensuring fair, equitable treatment for all (justice). My best interest was not acted in, Rebecca's was. Bullying me and threating to withhold medication is in direct violation with Rhode Island's Healthcare Ethics.

I have just joined Attleboro Medical Associates and am very happy with the quality of the M.D.s,…read morethe Nurse Practitioners and the support staff. Their building is only a few years old and is very clean and free from any questionable dirty or unhealthy areas to the naked eye. I would highly recommend this facility to anyone looking for a new M.D. from any specialty available on their staff.

I have been a patient at this practice since I was in high school. I am 25 years old now and have…read moreneeded insurance referrals twice- once for a dermatologist appointment and once for an ENT specialist appointment. Brendan, the referral and medical records worker, has completely missed the mark both times. Back in September, he ignored requests from my dermatologist for an insurance referral for a week straight. The day before my appointment, he still had not sent them one. At my 7:40AM appointment time, he still had not sent it. Thankfully, the dermatologist still saw me (and thank God for that, I ended up having a spot of skin cancer.) Brendan ended up sending the referral a few days after my appointment.. and had to back-date it. Fine. Fast forward to the night before my ENT specialist appointment (aka today), the ENT office calls me and says they've requested a referral from Brendan THREE separate times over the past month.. and have received zero response. They are now going to cancel my appointment due to never receiving an insurance referral from him. I am BEYOND frustrated. I have had eight surgeries on my ears, resulting in moderate to severe hearing loss in both ears. I have been waiting for this appointment for two months. Brendan, your complete and utter incompetency has not only caused me extreme stress, but NOW you've caused me to lose an appointment I waited months for. Now I have to wait AGAIN, endure pain every day, and struggle with my hearing for even longer. Do better! If you can't handle your job, which is pretty obvious, quit! This is totally unacceptable!

Dr. and his office staff were all really nice and helpful. I was in terrible pain from my…read moregallbladder and needed it out. They got me in for surgery the next day. The office staff was very helpful with all documents that I needed for my employer. Hopefully, I won't need anymore surgeries, but if I do I would call Dr. Roodhouse.

I had the most wonderful experience at Medical Associates of RI. I've been going to Doctors in…read morethis practice for years but recently saw my GP at the Barrington location. It was well kept, plenty of parking, everyone (including my Doctor) was incredibly nice and knowledgeable and most importantly it was super clean! I was pleasantly surprised to even notice how wonderful of an experience I had and altho I don't want to be sick, it won't be more of a painful trip if/when I do have to go back.

I have been a patient of this office for awhile and always received the best care possible…read more Recently, my Achilles tendon detached as a result of a large bone spur breaking off from my heel. I was worried about the surgery because this could affect my gait. I made the call and received an appointment with Dr. Michael Reuter. I hit the jackpot! From that appointment until my release date, Dr. Reuter has been fabulous. Not only did he take excellent care of my foot but he also made sure that I was comfortable and had everything I needed. Of course, I had many, many questions but Dr. Reuter always took the time to answer every one. It was so reassuring to me to know that Dr. Reuter was doing all the worrying and that I could concentrate on healing. Dr. Reuter - thank you for everything even though it doesn't seem enough. Maureen

Very good doctor! The wait time is sometimes crazy, but hes a very knowledgable doctor and in the…read moreend, worth the waiting.

I love this place! The staff always greets you kindly & Dr. Paul-Blanc is a great doctor. Highly…read morerecommend

Dr. Umphrey is caring, thorough and completely professional. He spends time with each patient and…read morelistens. His staff is well organized and competent. I never wait more than a few minutes for my appointments which shows they are considerate of our time, too.

It is very frustrating trying to contact the medical center simply to verify an appointment date…read moreand have to wait on hold for 20-30 minutes, this is understandable occasionally every now and then, as things get busy from time to time, but it's becoming regular. It took me several days of attempting to call and being placed on hold for 20-30 minutes before finally hanging up just to verify an appointment. Physicals are very quick and impersonal and it does not appear that records like past levels of cholesterol are kept. It's on the patient to monitor whether or not cholesterol levels are going up or down after getting them tested every year.

Dr. Carolan is quite the doctor. I was extremely impressed. No waiting, a beautiful facility,…read moreplenty of parking...but those are silly factors for a decent doctor. He was very engaging, asked a lot of questions, pulled up past MRI's/Cat scans and went over them with me. He probably spent at least 30 minutes with me. He was very kind, and respectful. He is a very unassuming physician. Not pompous, instead relatable. Highly recommended in my book.

I had my surgery on November 16, 2025 at Southern New England Surgery Center, and I cannot say…read moreenough good things about my experience. From the moment I walked in for registration to the moment I walked out, the care and professionalism were exceptional. Every staff member was kind, attentive, and made me feel truly welcome. What stood out the most was the care I received after surgery. I was very uncomfortable, but the compassion, patience, and warmth of the staff made such a difference. They made me feel so cared for that, for a moment, I actually forgot about the pain. That kind of service speaks volumes. Thank you for making me feel like I truly mattered. I am deeply grateful for the care I received. Wishing all of you a happy and healthy holiday season.

First time at this center. Quick check-in. Everyone was really friendly, and caring. Procedure…read morewas conducted on time.