Pretty disappointing experience during my most recent visit to Civello Uptown location. I expected…read moreto come in for a relaxing hair appointment and come out feeling great and instead I got stressed and so upset I left basically in tears. I first made a hair cut appointment with Kimi last Friday, who did a nice job with my cut. I liked how she did the layering. I also made a hair colour appointment on Tuesday with Laura. I wanted to do a dark purple tint and had a bit of balayage from my last hair colour. I came with a pic of my ideal colour and said I didn't need it to be vibrant..just a tint where I can see purple would be fine. I was aware if I wanted it more vibrant I would have to bleach and make another longer appointment. So we agreed to just put dye over my old balayage. However, this is when my experience turned sour. I arrived after commuting well over 1hr by uber to salon. Only to find out that their water is not working. They said they only found out a bit over 10 minutes before my appointment so they did not call me. I was not too happy but understood that things happen and they did offer to uber me to their Rosedale location or reschedule and comp my appointment. I still really wanted to get the hair dye though. So they just dyed and hair dried in uptown salon but washed my hair at the blo bar salon nearby. When I was getting my hair dried I discovered that my hair is much more red than purple. Horrified, I wanted to get it redone. It was more burgundy than purple with a lot more red tones to it. Laura failed to tell me that my hair had warm undertones already in it and that it would bring out more red in my hair. I was not prepared to see so much red. I rescheduled with Rachel to get a hair toner or gloss. She explained about the warm undertone and said if she added blue toner or gloss it might tone out the reds but she would not be sure how it would turn out. She was super nice about it but her uncertainty made me change my mind and not do it. She was sorry I was so disappointed about the colour and just recommended I wait till it fades and do a colour correction at cost. So now I have paid for a hair colour I dont want and need to spend more money to get it fixed. Like it is not a hideous colour but it is not want I wanted or paid for. So everytime I look in the mirror I get upset. Overall, I have never been so disappointed after a hair appointment. I wanted to feel nice and left feeling upset. There was also another person at reception who was not that friendly either. She had brown hair tied up in a bun and wore glasses. She kind of gave me some curt looks and responses. Even Laura was there and saw me but did not even say anything to me. Side note, a collegue of mine was suppose to see Laura for a hair cut but the client she had before had to get their hair fixed due to a mistake Laura made and my coworker was left waiting for 40 minutes after her appointment time. She ended up being passed over to a higher up staff member. Just very unimpressed. I do not recommend Laura. If you go to this location anyways, try Rachel or Kimi UPDATE - After calling the salon, I was offered a full refund, which was very appreciated. However, I don't think I will return anytime soon. I feel like they could have dealt with my situation better. Everytime I think of this location it now just brings back bad memories.

Civello Uptown is always consistent. Welcoming and relaxing environment, perfect haircuts by Arian…read moreand highlights by Anya. I love the whole experience.

Great service. Very satisfied with my haircut. They affer pay ehat you can services. Katherine…read morelistened well to what I wanted and also recommended products. Would definitely come back.

Feeling down, nothing like a TLC for your hair. Everyone are…read moreso pleasant and professional. everytime it's a pleasure. the smile is contagious and so is the energy. a little treat for yourself. you deserve it, I know i did deserve. no stress fully recharge. Thank you.

I went to Wiesia yesterday for the first time the lady was so nice and their customer service was…read moreamazing, I'm not happy because I got a facial wax and later saw a giant burn mark on my face it hurts a lot and is very red. For that reason I'm giving one star because as nice as the ladies were if they can't do the job properly it doesn't matter.

My husband gave me a gift card for Mother's Day to use on anything the spa offered (he's a winner I…read moreknow). So I called last week to get a little bit of run down on what they offered and to see what the best bang for my buck was. I ended up booking a "refreshing facial" and a "relaxing massage". She told me they give a 15% discount for first time guests and that my total would be $140 for both services. Triple freaking whammy!! A facial, massage, AND a discount?! Totally excited for it as I don't EVER get to do anything for myself (I'm a stay at home mom who's family also doesn't live here), as I'm with my daughter all day. So again, SUPER excited for this. I get there, the place is BEAUTIFUL. The lady who did my facial and massage was AMAZING. She was super nice, caring, and did a fantastic job. I would have given this place 5 stars if it wasn't for what would next and the phone call after. I go to pay bill, and the lady I spoke with on the phone, was also working the front desk, and she charges me $151. So I thought it was odd and maybe just didn't hear the total properly when I called, so I left and didn't mention anything. I got home and did the math and couldn't figure out why it was off, so I call today. The lady that was working the front desk yesterday and the one I spoke with previously, answered. I politely said that I thought I may have been over charged and before I could get another word out, she says "absolutely not." So that caught me off guard. She then continues by saying that she applied the discount to only one of the services (that's far in my mind), but that instead of charging me for the "relaxing facial" we discussed, she up-charged me for an "extraction facial" because the lady who was performing it, was taking out blackheads (sorry, TMI). So I tried to ask a question when she finished her sentence, but she then over me, says, "excuse me let me finish." So second extremely rude comment. So I then asked her why I service was being performed that I didn't initially book nor was I even told it was going to be an up-charge? She didn't have anything to say other than that she walked in and that's what the lady was doing. She kept interrupting me which didn't make sense since she jumped down my throat for the same thing. So I basically was being charged for a service I didn't even know wasn't part of what I initially booked. Honestly, I've worked in customer service for 5+ years and this just isn't how you talk to a customer. It bothered me so much that I made this post and so much that I won't return even with the work that was done being good. Customer service is huge and if you don't offer that to EVERY guest, you don't deserve my business.

I found my hair dream team. I cannot recommend James and Giovanni enough. Before Christmas, I came…read moreback to have James cut my hair and he did not disappoint. He's so gentle and really took his time to give me the perfect 'do. I wasn't sure what I wanted but after our consultation, I was 100 percent confident I would love whatever he came up with and that's exactly what happened. This was my first time doing colour at Evoke and again, the service was impeccable. Giovanni did not rest until my colour was absolutely perfect. You can tell he is an expert at his craft and a real artist. He even gave me little plastic protectors so I could wear my glasses without getting colour on them. It's the little things! Overall customer service was wonderful and I will definitely be coming back for all my hair needs. Thank you Evoke!

I was quite nervous at first -- as I usually am with a new hairdresser -- and Danielle could sense…read morethat. He was so polite and professional, which immediately made me feel more comfortable. He gave me a perfect pixie cut that suits me beautifully. Danielle truly knows his craft, and I couldn't be more pleased with the result. I would recommend him in a heartbeat!

Really great haircut and service, with a nice and casual vibe, perfect for my preteen son. Alex is…read morea very good listener and talented when it comes to working with kids. It's a pretty penny for a kids haircut but well worth it, especially for the apprehensive ones. We've been back time and again and have always had a five star experience!

I'm writing this review after my second visit. The first time was last year for a trim. There was a…read more30% off promo offered so decided to get my haircut here again. The salon is associated with Aveda and carry a lot of hair products at the front. It is clean and welcoming. As soon as you walk in, the reception take your coat and offer you a beverage. When I called to make an appointment, Fern was available during my desired time and date of haircut. She was very lovely and offered great suggestions on what to do with my hair. My hair grows at a ridiculously fast pace and my last visit to a hair salon was over 6 months ago. Overall, I was very pleased with my new hair and thought that Fern did a great job. I will definitely be back! It's close to my home, but also within steps of Royal York Station. Good for: haircut, hair products

I loved my friend's new haircut and she told me to go see Akemi, who did her hair. Akemi was very…read morefriendly, actually the staff were all friendly. The salon was naturally bright because of their large windows. The salon gave me a very comfortable and homey feeling. It's clean and simple. Akemi took the time to ask what kind of cut I wanted and also took the time to give her recommendations. As well, she taught me simple hair tips that are easy to do!! The biggest bonus here is the head spa/shampoo before getting the cut - I have never ever had such an amazing shampoo session! Ryo is the massage master! I highly recommend getting your hair done by Akemi!

This place happens to be around the block from me, but I would travel to get my hair cut there…read more Super nice staff of excellent hair pros. Joe always cuts mine. Nicest guy in the world and Consistently excellent cuts. Highly recommended!

After several months of hair neglect due to covid, hair colourist Remo…read moremanaged to restore a lovely, natural hair colour to my almost totally grey hair and Joe cut and shaped my hair in a manageable style, all in a very pleasant, unpretentious atmosphere with reasonable prices. What more can I ask for? Oh, just for a mani/pedi on the premises so I may conveniently complete my beauty routine and enjoy many more hours of calm, quiet and hassle-free service at Tangerine Salon. Love their very comfortable lay-down chairs! Very happy client, Laura

I have been a client here for over 15 years and have been going to Stephanie. she does the best…read moreblonde highlights and my hair turns out amazing everytime! the service is great she makes you feel so welcome and it's like going to visit family ! I am so grateful to have someone like Stephane as my hairstylist!!

I had the pleasure of being assisted by John and fran. They were amazing!!…read more They were able to book me last minute the night before. I came to Canada for a wedding and was dreading getting my hair and makeup done. Every time I go somewhere I'm usually disappointed. I was beyond impressed and happy. I felt like a queen. The way that John styled my hair was exactly what I wanted. Nice, simple and classic. I definitely recommend him and would return if I'm ever in the area. Fran also did an amazing job with my makeup. Exactly what I wanted and how I wanted it. Natural on the face and dramatic on the eyes. I would definitely recommend this salon.