They hung up the phone on me when I tried to make an appointment. They need to find someone less…read morerude.

Dear All, I have been to a few spas in Toronto, NY, and…read moreelsewhere but never have I been treated in such a bad manner as today at Kawaii Spa. This was my third time to the spa and the first time were good. However, today I had a 2nd massage with Linda who works on Wednesday's who I found to be extremely deceptive, dishonest, manipulative, and harmful to any client/visitor. Although during an initial appointment she was nice just to get a repeat client, today she was verbally abusive and demeaning towards me, calling me fat where other massage woman have enjoyed my company and were inviting and cordial to my body who is muscular as well, where I am a very nice guy and tip extremely well everywhere. She left our scheduled appointment in the middle of it since another client that I overheard her negotiating a price with outside of my room door when I could hear them loudly...how unprofessional and vulgur...no class or good business taste. Furthermore, she said she had to run and as a result I would not have to leave a tip where I left her a tip of $100 the last time I was there, but then another girl came and demanded a tip...they were both loud, abusive, and constantly lying about what had occurred, which is certainly not only very bad customer service but demeaning to an individual. I am a highly respected gentleman where no one has ever spoken to me in this matter. As a result, since I have paid with a credit card and did not authorize a tip that they charged my card, I am disputing that charge without having to sue these two ladies at Kawaii Spa them for anguish and malicious behaviour/business practices. Kindly, Michael

I have been here many times before and have had many things done before including mani + pedi,…read morefacial, and eyelash extension. I am always very happy with my results and the customer service is great. Both the aestheticians make me feel comfortable and always have me leaving happy. Definitely recommend to anybody in the buildings and anyone around the area. You won't regret it!

Cedarhouse Spa is such an amazing environment to get pampered. The staff goes above and beyond to…read moremake sure you have a great time! Exceeded my expectations. Deserves 10/10 stars!

My wife and I had a great experience here and it was great to find such a casual and accessible spa…read moreclose to home. If you're in the south Etobicoke / south Mississauga area, it's worth a visit.

I am a RMT and come to Dixie Q to recharge. I often bring my mother and children and we all enjoy…read morefoot massages at the same time! The space is clean, the people are professional and warm and I always leave feeling great! Nia is my favourite therapist. She is responsive to my needs and requests. I love the deep acupressure massage on my feet. I feel relieved and relaxed when I leave. I highly recommend Nia! Thank you to everyone at Dixie Q. Love this place. I even share it with my own clients!!!!

I made an appointment here for a full body massage and left stress-free and refreshed after my…read moretreatment. The spa is located inside the Dixie Outlet Mall and is accessible both through the parking lot and inside the mall. At both entrances, you're provided with slippers and there are lockers to keep your shoes safe. There are around 10 VIP rooms (solo and couples) for body, food and head massage. There's also tea/coffee and warm/hot water available. The staff are very professional and friendly.

My microneedeling servicres were very professional, the whole procedure was well explained to me…read morewhat should I expect post treatment and during the service. I'm very pleased with the results ( they were not immediately seen as the aestheticIan explained to me it will take up to 6 months to see full result) I will be definitely continuing with maintenance. My skin got much smoother and stronger, pores smaller and much softer lines. Also love my new skincare they recommended

After reading all of the rave reviews about South Shore Spa online, I decided to bite the bullet…read moreand booked a facial with Karolina. I drove 25 minutes and let me tell you, it was WORTH THE DRIVE! The spa is located right across from the water and has free parking along both sides of Bronte Road. I was greeted immediately by Lynn who offered me a warm cup of tea which was welcoming on such a frigid day. After a few minutes, I had an opportunity to meet with Karolina who was the most wonderful and down-to-earth esthetician I've ever met. She took the time to discuss what my particular skin concerns were and walked me through each step of the facial. Karolina knows skin and is very happy to share her knowledge with her clients. She designed a custom skincare regiment for a lazy full-time mom (ME!) and was so personable! I walked out of there with glowing skin and felt so refreshed. Hands down, the best facial I've ever had. Don't take my word for it, go see Karolina & Lynn!

I write this review as a follow-up to my previous 1 star review regarding a consultation…read more This review is in regard to management's response to it. After a number of written letters back and forth with the CEO/Director (Andrea), which at times were acrmonious, I believe a mutual respect was established. I found her to remain loyal to her staff while trying to satisfy the client. In the process of defending her business and supporting staff she she remained professional and respectful when addressing my all my complaints with the consultation. Much appreciated! .

Fabulous customer service! I recently inquired about a product but the spa does not carry it, and…read morethey went above and beyond and sent me a link to a site where I could purchase the product. Their customer service is great and it was a joy to see a company that would promote another Canadian company.

The environment is laid back. Very clean. Alexandra spent some time with me when I arrived to find…read moreout my preferences and area of focus. It was the best massage I've had. My should has been sore for three years and it REALLY helped.

As someone with fibromyalgia - I am so impressed with Anne's ability to sense exactly the amount of…read morepressure I need. in particular love that they don't nickel and dime you to death with individual serve charges - they charge based on the amount of time. refreshing. love their location, love their attitude, love this business!

Went there for the first time for a facial. An older European lady with an accent smelled like an…read moreashtray did my facial with microdermabrasion. I have had many facials before.. this lady was so rude she was telling me my face is so bad and asking me if my lips are real 500 times. She barely steamed my face.. she did microdermabrasion for five mins and then starting hacking at my face like she was mad. She only did half of my face. Very judgmental and rude. This place is so unprofessional with no manners. I do not recommend at all for facial. My face was bruised and bleeding afterwards I have been doing home remedy masks to Get it back to normal. Worst experience ever

My sister and I went to have a relaxing massages but left not being relaxed not. She. Waswith…read morepinching my back I did tell her to stop which she did but I woke up this morning with a massive kink in my neck but it wasn't because of how I slept. My sister had a male masseuse and she asked him 3 times to be gentle and he didn't stop and now her foot is hurting. We would not recommend this place.

This spa is fantastic! I have been going here for years. The lady who owns it Michele is so kind…read moreand caring to all her customers. I love all the products and services and the building Downtown is so cute. They always have it beautifully decorated which makes it so warm and welcoming. I recently visited during COVID and they took great care of me with all precautions and safety guidelines in place. I cannot recommend this outstanding service enough, trust me, you will not be disappointed. Thanks Michele and team, Karen.

My kids purchased me a spa sampler for Mothers Day from this spa. At the time of purchase it cost…read morethem 150.00 plus tax. I went to recieve the services provided on the gift card and upgraded the massage to 1 hr for which I was under the impression would cost me an extra 20 dollars. After my services were complete I was told I owed them 70 dollars! Imagine my surprise when they told me the price of the package had increased and that I (yes me, the customer!) was responsible for paying the difference. I beleive they should have honored the services that were included on the card WHEN it was purchased. This truly is a customer service default. My children were so upset as they have been here in the past and enjoyed it very much however this latest experience has changed all of our views on it.My youngest daughter is getting married next year and was going to use this spa for her services but now she will go elsewhere. If your looking to be a satisfied customer, dont go here! I had planned a relaxing day and instead I left upset.

I remember scrolling on instagram and came across their page. There was a package deal. Massage + 3…read morecourse meal for $149. Well, Call me crazy but we drove from Syracuse, NY. Took us 4hrs. Once we got there, we went up stairs. We're greeted by Ice who worked at the front desk. Gave us slippers and change of clothes. We both had deep tissue massages. My friend had Lynn who was very informative. I had Marina as my massage therapist. She sure worked her magic. She was amazing. My exact thoughts at the time was this is exactly what I needed. (Teacher aide who constantly chasing after kids when they tend to elope) Also, it was my first time ever at a massage place! We went next door for our 3 course meal. Everything I inhaled was delicious. The restaurant itself was beautifully decorated. The staff were friendly and attentive. Would I go back there in a heartbeat?! Heck yea! It was sooo worth the drive. I know what alot of people might be thinking. Isn't there a massage or Thai restaurant that you can go that's closer? ? Honestly, yes but It's the experience It's the 3-1 packages. It's a massage, eatery, and market all under one roof! Plus, I feel at home when I'm there.

Great dual experience! The perfect combination--better together. The massage was relaxing and well…read moredone, followed by a delicious meal that made the whole experience feel complete. If you're looking for a unique gift for a couple, this is definitely worth considering. It's a thoughtful way to spend quality time together while enjoying both a great massage and a very nice dining experience. We left feeling relaxed, well-fed, and already talking about coming back. BB