Thank you Eric. Pool is running perfectly. Eric responds promptly and follows through when repairs…read moreare needed.

This company is always ready to assist as needed, regarding any issues that arise with my pool &…read morerelated equipment. I first contacted this company after Hurricane Ian, at which time, all pool companies were booked, understandably, SW Florida was hit very hard; I tried for several weeks. I came across "Mid County Pool & Spa",a local pool company and, the owner, Eric, came over the same day & shocked my pool, which was severely needed, to begin reversing the algae that was settling in. I have maintained the services of this company since then. Always reliable with my weekly pool servicing, as well as answering & quickly addressing any calls to the company, regarding issues that may arise over time. I very highly recommend this company, Eric the owner is the best ~ my weekly pool service person, Chris, is very attentive and will very quickly address any issues &/or refer them to Eric for his diagnosis & repair.

I had the pool heater installed on 6/09. The installation is great (on-time and the clear…read moreinstructions on how it works and maintenance...) However, when come to the office manager, it is a different story. First of all, I got hold back fund by the mortgage company and need to have the pool equipment repaired. The office manager issued an invoice and greatly over stated that the pool must be closed until a missing screw of the main drain replaced and her company does not do this type of work. Why she issues a statement for things that her company does not do and nobody asked for? Secondly, she supposes to educate and explain to customers what is going on rather than throwing some harsh words to them. This is the first and I hope I never have to deal with her again and would not recommend this company to anyone.

Very pleased with Tropical Pools install of a new Gulf Stream heater. Rebecca was very…read moreknowledgeable and helpful from the first call. Stephan who did the install was very personable and arrived on time. Was very neat, explained everything he was doing and cleaned up the work area. I would recommend Tropical Pools.

Service top quality Couldn't expect better company for my…read moreweekly service Very reliable, always answering my questions Definitely recommended

Well had 6 months of great service until hurricane hit. I totally netted all dirt and leaves that…read moregot into the pool ,but week after week pool was not clear . I brought this to owners attention especially after i notice he did not add tabs this week and last week.I was told water was ok so i got an independent water test done to show it was way off everything. Again brought to owners attention. Well wasting my time trying to get pool company to do there job now 4 weeks go bye and the pool is green and has a green yellow dust when you broom. I had to spend alot of money and time to fix this issue. It seems company lost business after hurricane and decided not to use any chemicals or tabs on my pool probably cut back on all their customers

Zero customer service and poor value. Does not understand the value of a customer. Look elsewhereread more

After Hurricane Irma my lanai screens and a significant amount of tree debris fell into my pool…read more Not on MY priority list, but on the list of my pool people! FREEDOM POOLS not only had my pool clean within a week, but hauled all the debris away! Above and beyond my expectations. Thank you!

The whole organization was responsive and eager to do a good job. Kim, the Operations Assistant was…read morevery quick to reply to questions and estimate requests. Oscar the Pool Technician, was very thorough in his diagnosis, work and communications throughout his time here. Best experience I have had in 23 years of pool servicing companies !

Absolutely horrible they do not do weekly maintenance as stated in contract the pool tech spends…read moreabout 2min and 30 seconds at our home we see on camera supposed to be water line scrubbing wall brushed pool floor brushed chemical test pump basket cleaned nope he does water test and leaves

After sales customer service is horrible. Beautiful design but we have been trying over a year to…read moreget a defect fixed. They used cracked tiles on our spa and won't come back to fix it. They sent us a proposal for an issue they did and management refuses to call or speak with us.

Kyle, Travis, and the entire tam were terrific to work with. I would highly recommend them. They…read morebuilt an amazing pool and were on top of everything. They show up when they say and complete what they promise.

Call Nate Weston at Naples Pool Leak and talk to someone who knows what they are doing! No scams…read more No funny business. And the price was right! He sent two guys who got into the pool and checked everything -- even the lights. They used special equipment to listen for sounds of leaking water and eventually found a tiny leak near the skimmer. 100% recommended. And he offers a warranty too!

I asked Nathan to look and seal leaks in residential pool in singe-family home in Naples and was…read morereally impressed with his knowledge, experience, usage of difeferent instruments, accuracy and readiness to complete job in full amount. He is really great! Highly recommended!

Great service- Nate who cleans our pool is super nice, professional , shows up and educated in…read morepools. He is also cool with our dogs who love when he comes by!

It really is terrible when they make an appointment and don't bother to show up. The decent thing…read moreto do would be to decline from the start or call and cancel. They have a receptionist, there's no excuse.