Michael and the other man who worked last night, thank you so much. First time at this place and even though it was packed and guests were kinda chaotic, you both were locked in, professional, kept your cool and made delicious desserts. Even though there was miscommunication with my icecream sandwich, thank you for offering to take the time to make something else for me. Loved what we ordered read more

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Oh man this place is AWESOME!!! It is so fun. You see them turn your ice cream from milk and flavors to delicious frozen ice cream. It's great for kids too. And they have a great array of menu items to choose from. I got the chocolate conduction with cheese cake, my husband got the pumpkin one that is a seasonal special, and my two kids got the Mint one and the cotton candy one. Everybody loved their flavors. The service was great too, they were very nice and fast at making the ice cream. The kids loved to watch. The ambiance is awesome because their branding is "science fun" and they stick to that through and through! They have a television in the corner showing some cool science experiments with nitrogen and they have fun science/ice cream logos on the wall. Will definitely be back! Our new favorite ice cream place in Utah! read more

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Sub Zero is not just an ice cream shop, but it's a full experience. You get to watch the cream get zapped with nitrogen and turned from liquid to a frozen concoction right before your very eyes. It's a treat for multiple senses. Today, my family and I embarked on an Ísbíltúr, a road trip designed to find ice cream, and we found ourselves here at Sub Zero. We watched in awe and wonder as the young lady behind the counter did her thing, and then handed over a beautiful masterpiece of strawberry ice cream and whipped cream in a tasty waffle cone. There is plenty of seating inside, and the shop was clean and well lit. I'd happily return again and try even more menu items. read more

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I've tried and liked rolled ice cream, and this looked like a similar concept. It's really fun to watch, and you can feel the cold air from the nitrogen while your ice cream is being made, so it's a really cool sensory experience for all. There are tons of options- 2 dairy-free bases that can be made into lots of flavors, sugar-free options, Acai bowls, and more! Endless customization is possible. The staff seemed knowledgeable about all the options. And I loved that the cooling process happened in individual metal bowls, so cross-contamination wasn't a problem. So why the 3 stars? The taste! I got the chocolate combo with almond milk base, and it looked amazing. But it tasted gummy/sticky with chalky chunks of chocolate- not something I'd want to get again. Since the menu is huge, I might return some day to try again. read more

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Went there on a whim for a work activity in the middle of the day. There were 10 of us. The restaurant was not very busy so we were able to get in and place orders quickly. The creation of each of the ice cream orders was very individualized. My favorite part was that they had sugar-free ice cream there seven or eight different flavors to choose from and it ended up tasting pretty good. I love the fact that that was an option and I didn't have to skip ice cream due to my low carb diet. The young man making the ice cream worked quickly and did a great job keeping us occupied with conversation. The nitrogen smoke is a little bit gimmicky, but I will admit it was kind of cool to see. I will definitely go there again due to the great service and low-carb menu selections. read more

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If I could give 10 stars I would. I drive from North Ogden to get ice cream here. Yes it is that good. It's unlike any other ice cream you can get. Create your own all the way around. There is something for everyone. The service is always stellar. The tables are always clean, the bathrooms are nice, all around clean and inviting. Don't pass this place up!! read more

Sub Zero Nitrogen Ice Cream - Subzero Nitrogen Ice Crem - Ice Cream & Frozen Yogurt Near Me - Lehi, Utah

I came into this place never seen it before during work and they had my order done in like seconds super good service amazing ice cream store was so clean and I loved it. I got good ice cream. read more

I always prefer Sub Zero over their competition when it comes to frozen ice cream and the novelty is great for the kids, but this place is run by kids, who seemed more interested in socializing than taking care of customers or maintaining the place. There were 4 teens behind the counter, 2 of which were texting on cellphones, one actually helping customers and the other hugging and talking to her friends that came in to chat. The place needs a serious scrub down. The tables were covered in spills and were really sticky, the floors were covered in toppings and spills (see photos). The ice cream was good, the service/staff and location really need some help! read more

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Seriously the best ice cream ever!! We went 3x while we stayed in the hotel next door. Creamy, smooth deliciousness

Great ice cream and a fantastic experience!:) we will be coming back for sure. The guys who helped us out did such a great job. very few times are you impressed with customer service and our family was for sure impressed! read more

Service: There's a check in coupon here for a free ice cream, but they will give you a speech before redeeming it. The staff told me that this location specifically doesn't accept Groupon or any other discounts because "they don't get paid." Meaning other locations like Draper sold Groupon discounted offers and should only be used at certain locations. But if I check in at this location and this check in coupon pops up, it should be honored right? They did accept it, but if that's really a problem and has happened more than once, I suggest they have a talk with their upper management to avoid conflict in the future. Ice cream: I got the pistachio with almonds and it's delicious! The whole nitogren process with creating the ice cream is pretty cool. Nitrogen balls: These are like cereal with the sweetness and the crunch factor to it. It's not what I expected but it's cool blow "smoke" when you're chewing on it. I prefer the ice cream, but the nitrogen balls are what attracted me into coming here in the first place. read more

Sub Zero Nitrogen Ice Cream - Ice Cream & Frozen Yogurt Near Me - Lehi, Utah

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Came here for the first time on a Saturday night in December and it was empty. I mean, this is Utah and everyone loved ice cream all year round, so I wasn't sure why this place had no customers on the weekend. Came with a big group of family and it was a different experience to watch how they made ice cream here - provided a bit of entertainment while we waited for our frozen treats. The price was a bit pricey - maybe that's why they don't get a lot of traffic? The flavors were OK and they didn't have much of a presentation with the ice cream they handed us. It wasn't "rolled up" nicely. The decor inside wasn't super inviting in my opinion, was lacking something that made people want to lounge a bit longer. Customer service was subpar and they can def do a bit better to make the customer feel more welcome. read more

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Wow, a fun ice cream place came to my neighborhood, we went here at a Saturday night around 9:30PM, still a lot people hanging out here. They will let you choose your cream, flavor and adding, then they put all together in a bowl and use liquid nitrogen to cool it and make it frozen. The process will take 30 seconds, then you can see your cream became ice cream, really funny I tried create your own bowl, they can let you choose as much as flavors you want, they have about 20s different flavors in their menu, which is really cool. Add-in will be charge for $0.5 each, which is also not bad. I did some fruit flavor today, peach, watermelon, blackberry and gummy bears as addin. It turns out really yummy, I like it so much We also tried banana cream on waffle bowl, this one is on their sentation menu, which is also very nice I highly recommend this place! read more

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This location is the worst, we love Sub Zero ice scream and I hate leaving a bad review during Covid times because I know businesses are struggling. We have been a few times in the last few months and it's consistently the same so I decided to leave a review. The employees have the worst attitudes, never helpful, seem kind of lazy and just moody. I would be mad if that what was the face of my business. They are also incredibly slow, one stand there and rolls their eyes while making the ice cream and the other just stands there instead of making the other 2 orders. It's like the least welcoming of an environment, I would be embarrassed if they were my employees. So if teenage attitude is your thing and a long wait for ice cream then this is your place. read more

Stopped in here for a cold treat after shopping at the Traverse Mountain Outlets at the plaza across the street. It was good. I had the peanut butter bonds concoction (because chocolate and peanut butter is all I need in life, lol) which is one of the sensations where flavors and mix-ins are already decided. But you can also make your own creation and choose your dairy, flavors, and mix-ins. read more

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Absolutely love the unique flavors & tasty mix-ins that set this ice cream shop apart & well above the rest! They even deliver to our neck of the woods where many other businesses won't deliver to because of distance caps. They are super speedy as well, not only with delivery time but with order prep time also! We are hooked! read more

If you have kids that you want to treat to ice cream and a little bit of entertainment, this is a great place to go. Even as an adult it was pretty cool to watch how they make the ice cream and the kids loved the gas coming out of the bowl as the mixture was being frozen. As far as taste goes, it was good, but there is better ice cream out there if you're just going strictly for taste. But it's a fun place to take the kids for a cool treat. read more

Haven't been to sub zero since they were in American Fork and closed shop. This place has a unique way of making their ice cream with nitrogen which makes the ice cream a lot colder. I personally like their ice cream better than Rockwell, Brookers or the traditional ice cream shops. I currently have the grub pass which is an app that allows you to get 5.00 off your total purchase price. It's only during their down times which is listed on their app. So today I basically got a buy one get one when I went in today. Staff was very friendly and I was welcomed the moment I stepped in the door. Good ice cream will go back. read more

I've always enjoyed the ice cream here. I tried those dragon breath ball things, and although they were cool to mess around with the first couple minutes, but they taste pretty terrible, lol. After a few minutes, they lose their coolness and you don't get much of anything when you breathe out. The taste is almost like Captain Crunch, minus the flavor. I love the fact that they have lots of vegan options here. I tried the cashew based ice cream with some add-ons. All the ice cream that I've tried is very smooth and tasty. It's also really cool to see how they make it! read more

Came in on Saturday while on vacation with family. Super long line, but for good reason. Chocolate conduction sensation was immaculate thanks to the worker Melissa for recommending it. Even though it was busy, she managed to get all of our orders correct and delicious. My son Jesse got a chocolate shake and it was also amazing. 10/10 would recommend service was great. Will be back in the future! :) read more

Sub Zero Nitrogen Ice Cream - a parking lot at sunset - Ice Cream & Frozen Yogurt Near Me - Lehi, Utah

We actually were really disappointed with our first visit here. It was really busy and hardly any seating. Really small cramped building. We got each a icecream and tried those dragon ball things. We were a little overwhelmed so we didn't customize our icecream just got two of the options they had. I got the banana one which was decent my husband got the keylime which neither of us were a huge fan of. When we got the dragon balls they weren't even frozen so we had to go back up to the counter and ask for them. I thought it seem weird when they handed them to us and the cool air wasn't coming off of them. They tasted like giant trix and neither nor or my husband liked them. In the end we walked out feeling ehhh. By the space, the flavors, and the service. Also felt like it was over priced. read more

I love ice cream and science and having a good experience with my treat so this place is a winner. Best ice cream ever. Tried the magnetic mint and Birthday cake capacitor. I can't wait to try all of the other mixes and the dragons breath. read more

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Took my niece here for both of our first times! We were both amazed and entertained with the fun staff making our ice team right in front of us! A very cool experience. Good food. Will go again:) read more

The ice cream is such high quality and with dozens or options you could come for months before you can try everything. You pick your size (small, regular, large) pick your ice cream base, original, low fat, sugars free, vegan, (which is just a coconut base) and custard, my personal favorite. With literally dozens of flavors and mix ins don't be afraid to take your time and choose your perfect custom ice cream. Or if you would like to try something that we think is delicious, and get a free waffle bowl try one of the 12 sensations! Chocolate, Fruity, Simply Sweet they've got you. And sometimes they'll have secret menu items and mix ins. There is a special kids secret menu that is called The 'Cookie Monster' it's cotton candy, a dash of blackberry with mini chocolate chip cookies and cookie dough! It's perfect for your little monsters. Don't be afraid to ask each employee if they have a secret menu item, they'll be happy to oblige. Seriously go check this place out! read more

Sub Zero Nitrogen Ice Cream - Making fresh Waffle Cones - Ice Cream & Frozen Yogurt Near Me - Lehi, Utah

I arranged for Sub Zero to cater a corporate event on a weekday afternoon. I emailed with the manager several times confirming the date, time and place. However, when the day of the event came Sub Zero was a no-show. The time came and went. And when I called the store to figure out what the problem was the manager said "I don't have anyone to cover the store, so I can't come." He did not call me or try contact me in any way. Just didn't show up. The manager then said "What can we do to remedy this problem?" I had 30 people standing around waiting, so I didn't see that he was willing to do something that would solve my problem. I ended up just running to the grocery store and buying ice cream. There was no follow up or communication after the fact either. read more

First visit to this location and I wasn't disappointed! My co-worker and I ran over on our lunch break and were in and out quickly. The manager, Jerry, was very helpful and engaging. I got the #3 with caramel, vanilla, cinnamon, Heath, and Twix. I love watching the nitrogen process and the quality is amazing. I'll definitely be back when I need another ice cream lunch. :) read more

I love Sub Zero!!! However this location is horrible. Their card reader wasn't working so they had all these people waiting with their ice cream sitting in the metal bowls while they tried to figure it out. They get it fixed after a minute and get a few people checked out. It then breaks again right when it was the couple in front of us' turn. So she goes to sit down and wait again to pay. This girl pops out of nowhere and tries to check us out. I said it's not working and she goes yes it is and so did the boy next to her. Then realized it wasn't when she was trying to check us out... The kids working there also have terrible attitudes, one of the girls with bangs was chewing gum in her mouth which you can't do when preparing food. They also made our order wrong. We got a sensation that wasn't in a waffle cone. My cake batter that was suppose to be just cake batter had remanences of other peoples ice cream. also there is a young boy that has his hair all over his face you can't even see his eyes, he also had no idea what was going on the whole time. read more

Ice cream coffee is kinda a big thing, so where is theirs. I assumed the mocha flavored ice cream would have some coffee taste to it.. Very disappointed to find it's just chocolate ice cream, heavy on the nuts, with a little bit of toffee in it. read more

Went to the grand opening last Friday, and it was definitely worth the wait! Subzero ice cream has always been my favorite, nothing beats it! This location is super cute, right off the freeway, friendly staff, and they added some new fun things to the menu as well! read more

The service was good! The kids liked watching them make the ice cream.It was a little pricey.

Cool concept. New store and they were not staffed appropriately at 1pm. Waited a half hour to order

I got the chocolate malt ice cream and that was good so that's the reason I'm giving 2 stars instead of 1. They said they didn't have enough base for a shake but then made 2 orders after mine. ‍ Forgot to put my husbands in a waffle bowl after we listened to them ask the people in front of us twice if they wanted one. The waffle bowl is supposed to just be included according to their menu. And the main reason for the bad experience was the cookies. I ended up getting the cookie sandwich. The menu says "fresh baked daily". I'm okay with a crunchy cookie. But these cookies were so stale I could barely bite through them and had an awful after taste. It was nearly $14 for these two ice cream items and the staff needs to be more prepared. And the cookies should be made fresh daily. There is no way that was true. If it is, then they need a better daily storage solution to keep them less stale. Maybe they were freezer burnt? read more

So good! And my kids loved watching the nitrogen! I got the Peanut Butter Bonds, seriously so good! My husband is a fruit flavor lover and got the Citric Substance and loved that too. We will be back! read more

This sub zero by traverse mountain was awful. Went on a Saturday night and the ice cream we received was nothing like what we had gotten at other locations. They were out of multiple ingredients we asked for and the ice cream was not creamy or sweet at all. Overall, it was more like terribly frost bitten bland chunks. Resembled a snow cone without enough flavor more than ice cream. When we politely told the teenagers working tonight how it was, they only offered to let us try something else. Obviously wouldn't want to try anything else from here again. read more

A Zero review if possible. Was at Primary Childrens for 3 days with my daughter and the only thing she wanted when we were released was SubZero because they are the only ice cream that is dairy free. Well 3 hours waiting to leave hospital we were finally on the road. Got to this location at 8:55. All of the chairs were already on top of the tables. Probably about 15 customers sitting or standing since all chairs were up. I walked in because I thought there was a private party... Not... So since the door was open I told my daughter that it was OK to get out of the car.. Which was difficult for her. I looked at the counter and the 2 girls were starring at me and one said we are closed. Really? It was not 9pm yet and the door was open with lots of customers inside. Long story short I have a disappointed daughter from a franchise that needs to let the customers know they come first and not a clock. read more