Bad experience. The worker had us purchase enough to qualify for a coupon reward they ended up not honoring. It showed up in the app on my husband's account but it didn't show up on their end and "there was nothing {they} could do". Um we've all worked retail. Of course there are a combination of buttons you can press on your little cash register to honor the reward we obviously had. Paid full price and for extra mix ins that turned out to be squishy defrosted whole strawberries that we just threw away. read more

I was craving something sweet, so I decided to visit Cold Stone after years of not being there. I was surprised at how many people were there! I ordered a small Oreo mix and was honestly surprised that it was actually a 'small' size since most ice cream places usually have bigger portions. But it was delicious regardless! I will say the price is a little higher, but that's expected in today's market. read more

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This location is always great! Wonderful customer service and super tasty ice cream. I love that I can make whatever I want!

Tanner was so helpful, he took extra time and care to make my wife's shake look extra nice. That was really special.

Went to cold stone as per usual as me and my husband Gerard went on our wesdnay night date, the workers where...clumsy to say the least, I watched as they dropped my cheesecake ice cream and put it back in the cup, so I payed and I decided to eat it even if I was DISGUSTED!! The line was long and I wanted my flippin cheesecake ice cream. As I ate it I pulled 3 bleach blonde hairs out of my mouth, and it was...questionable..!! I am dissatisfied and I decided to take my wig off and throw it at the worker. Enjoy that you filthy teen wretch. Her name tag said muly, but I am dyslexic. read more

Cold Stone Creamery - Dissatisfied JC - Ice Cream & Frozen Yogurt Near Me - American Fork, Utah

Taste good but a little pricy. I like the banana ice cream. Kids like it to. I had to come up with 8 more characters.

Always love a visit to Cold Stone. I have found custom combinations or variations of their signature mixes that I really enjoy. The only thing I would complain about is the occasional long lines and slow service but once you make to the front it's all worth it :-) read more

I love the raspberry sorbet with cheesecake and graham cracker crust mixed together. We ordered two of the largest size and the amount we were served was the middle size, at best. our kids got the "like it" size and their cups were filled like the kids size. This is not a good value. read more

This place has good ice cream and has usually been good about my size but this time I ordered a love it and they barley gave me the amount for a like it. I paid for something I didn't even receive. Look at the emptiness. I'd like to have a refund or a free ice cream to make up for it. read more

Cold Stone Creamery - a hand holding a bowl of ice cream - Ice Cream & Frozen Yogurt Near Me - American Fork, Utah

I've always been a fan of Cold Stone ice cream, but it seems their prices have spiked. I couldn't fight my craving, so I came in for a "Love It" cup of my go-tos. I asked for chocolate and sweet cream, MIXED together with rainbow sprinkles. The employee helping me out clarified that this is what I wanted a couple times (to which I confirmed each time), and unfortunately, I did not watch her make it. I just went up to the cashier, then noticed that the ice creams were not mixed, just side-by-side. Yes, first-world problems, but just sayin'. read more

For only two coworkers and a line of customers I was so impressed! The service was good, and the founders favorite Ice-cream was tossed to perfection! The apples were yummy but felt a bit old. It was clean, and the ice cream cakes looked enticing. read more

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Our favorite go to on hot summer days. Creamy, flavorful and never disappoints. Grandkids are delighted when we say, Cold Stone anyone?

Cold Stone is just ok. The ice cream is not great, but it is not terrible, and they have a great variety of mix ins. The waffle cup was crispy and delicious. The stone, however, was not very cold today. The ice cream was way too soft, which was not a great contrast against the frozen raspberries. Everybody was friendly and service at the counter was quick but, with just one cash register, the wait to pay was too long. It's kind of a shame to have to eat half of your ice cream while waiting in line to pay--specially since it was already too soft. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - American Fork, Utah

Can you even mess up ice cream?? The answer is no! But cold stone give you so many options you can get anything from vanilla and a cone to crazy birthday cake sprinkle deluxe with cookie dough dipped in chocolate on top. It's a beautiful place and never has let me down. This place is run well and clean! Enjoy! read more

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The ice cream is the "Perfect" temperature with so many flavor selections. Take it up a notch with some of their mixins.

Once again, a lackluster experience. I have unfortunately been on the short end of positive things to say about this Coldstone location. The business is staffed by children who are incapable of making decisions. This location is a perfect example of, "There isn't a button for that" mentality. It would be nice to see an actual manager with some real-world customer service mindset be present. Even the children running things could be trained to make decisions to take care of customer requests. What a shame. read more

Ice cream was amazing, service was terrible the little underage annoying bossy entitled server was mean and pushy the entire time i was there and she gave me snarky replies i will never come to this location unless this bad employee is fired this is unacceptable and i want to speak to the owner read more

Super cheerful staff and the treats we got were great! I got a mango strawberry smoothie and my wife got a vanilla ice cream waffle cone. Both were amazing with high quality ingredients. read more

Hadn't been in a while but went this week. It's now the 2nd time I've seen mouse droppings along the wall. It hasn't gotten better.

I've been going to Cold Stone for years and generally have a great experience, tonight was different. The hastily mixed order resulted in a freezer burn consistency rather than a creamy one. The mix in was skimped on and hardly noticeable in the order, and the size ordered was not what was delivered. read more

As always amazing icecream and darling hardworking teens, BUT they are not ready for corona virus. I ordered icecream over the phone on Saturday night and the employees were unwilling to take payment over the phone and/or bring icecream to the car. All patrons have to come inside the store unless you've ordered through Grubhub. You as an employer are responsible by law to protect your employees to the best of your ability and have some obligation to make it easier to help customers reduce exposure and social distance. Protect the darling teens! read more

I just love me some Cold Stone. The selection of ice cream and mix ins allow you to have a almost unlimited combinations of great flavors. My favorite is to get the cheesecake or coffee flavored ice cream with Kit Kat and Heath bar. But it seems like i try something different about half of times I come here. There are many locations that I have been to and there have been good staff and great staff. This is one of the ones with a great staff. They are super friendly and very efficient with getting customers taken care of. The only downside is with the number of restaurants and the 7-11 in this strip mall there is just not enough parking, and with a local favorite reopening in the same strip it's just going to get worse. Also, make sure to leave a tip and make the staff sing! read more

Favorite place ever! My wife craves the Cookie Minster flavor which is mint ice cream, Oreos and chocolate syrup and it is amazing. Plus the kids they hire are always happy and helpful and so friendly. What a great place to start working in your teens. read more

Stopped in with my husband for an evening treat. We were very underwhelmed with the consistency of the ice cream, seemed very almost fast food chain quality. I didnt understand that a mix in could be included, the signs were confusing. The staff were friendly and did sing. However, the flavors were generic and unoriginal. I had mango and vanilla, my husband had dark chocolate but was unimpressed. read more

Great ice cream with always an upbeat staff. There are many many choices to choose from, that would satisfy just about any sweet tooth or craving one may have. The options of dog treats is a plus in my book. read more

I love being able to create my personal flavor Taylor's iced cream. My family also enjoys making there own creations on top of ones they already offer. read more

I have ordered a few times from them and it is always good but missing things on different occasions. It's rather frustrating to order and pay for items but miss them. read more

Very Disappointed!! We live in Saratoga Springs and ordered a large ice cream cake from the American Fork location. I ordered the cake on line and kept my confirmation receipt. This cake was for my daughters 17th birthday and she WANTED this cake!! The cake was one of the signature cakes, thank goodness they always have those made. The problem was the details!!!! It looked pretty pathetic!!! The Happy Birthday and the other design I requested. What bothered me the most is that I got a confirmation email saying that this location had it. The teenagers working that evening had no idea what me and my husband were talking about. Until I showed them my confirmation receipt. I paid $54.00 with a tip I had already added. My advice to anyone is to order in person at the location. read more

I ordered a milkshake and I'll be honest, the girl who made it did a TERRIBLE job. I order the exact same milkshake every single time and I'm 99.9% sure she put the wrong ice cream in it and no caramel. Not ok. Can I also say how RUDE she was? She acted like taking my order was a burden. Any who, I took it back to another worker guy, who I often see there with dark hair and olive skin and he COMPLETELY made me a new one. And it was amazing! Bless you kind boy read more

Employee was very helpful in finding an ice cream cake for a birthday last minute. She was able to do everything over the phone and even found a coupon for me getting me a nice discount thanks again! read more

Cold Stone is one of the best ice cream options that I have found in Utah, which is sad but true. That isn't to take anything away from this store though. One thing I love about Cold Stone is the consistency. You know you're going to getva good portion and it is going to be good. They also have a lot of options as far as sizes, cones, toppings, etc., and this really sets them apart from some of the other "popular" SLC ice cream shops in my opinion. This is one of those few times where I have to say that the chain is better. read more

Great place for some excellent ice cream and chocolate. Pros Conveniently located Reasonably priced The aroma when you walk in Friendly service Ability to order a custom cake online and have it turn out like you wanted Cons Not great for calorie counters but hey everyone needs a good treat right? The aroma outside the store No white chocolate ice cream...yet - hopefully read more

Fantastic quality served with a smile in a beautiful, sparkling clean store. The hand-dipped frozen banana covered with chocolate and almonds was refreshing, and my kids all enjoyed creating their own ice cream treats. We'll be back! read more

I was contacted by the owner and was impressed by her proactive and professional approach in trying to better the past experience. Thanks

Went to this Cold Stone on Saturday 4/28/2012 and there was a kid who was nowhere close to 16 working and another girl. The line was huge and the young kid was the only one scooping ice cream while the girl just stood at the register waiting for people (where she should have helped), and talking to people she knew. When it was finally our turn, the kid thought it would be funny to throw the ball of ice cream in the air to catch it in the cup but dropped it on the floor instead. (we had already waiting 30 minutes at this point). Then when my husband ordered, they asked which size, he stated he just wanted the waffle cup with 2 different scoops of ice cream, whatever size that was. When we got to the register the girl asked us 3 times what size of ice cream his was and we just repeated we told the kid 2 scoops, but they just didn't get it and kept asking. She seemed to be really annoyed with us... WASTE OF TIME! read more

I just had to write a review after the experience we had today. Let me begin by saying that Cold Stone has tasty and delicious ice cream! You all probably already know this. But at this particular location my wife and I have always had excellent service, especially today. We bought one of their signature cakes and put it in our freezer last night. As we were preparing for the birthday party that the cake was for, we found out that the freezer had broken sometime after last night. We opened up the freezer door to a droopy melty white mess. Luckily, we called Cold Stone and told them our situation and they happily replaced our sad looking cake. So I took our little disaster and gave it to them in exchange for a beautiful new cake. We realize that this wasn't their fault and they could have easily said no, so I just wanted to write a review to let them know how grateful we are. Thanks to the American Fork Cold Stone location, the party is saved!! read more