Salem Family Clinic is a PCA affiliate- they will claim your insurance covers something and then…read morebill you. I put in a BBB complaint and their response was rude. Never doing business here again and will always tell people to STAY AWAY. College student? Keep away- they will see you as a cash cow.

First of all I try to be pleasant and have smile ready for everyone. The staff upon coming into the…read moreclinic is stiff and unwelcoming. Upon check in you may have to wait and lots of times they take phones calls first instead of checking you in in a timely manner but after you are in you are in for a surprise they yell out your name, insurance company name, phone number,your contact persons name and whether you have a balance if you are aware of what it is and if you have one what you want to pay on it? This is all confidential information so very unprofessional indeed. You sit there for at least half an hour most visits been there an hour and half waiting at times......one of the nursing assistants to the physicians is unhappy there or in general for whatever reason and if you have a question and she is in a bad mood(which is a lot) look out you are condescended to...I have been yelled at for their mistakes their action or inaction when I question, been told how difficult their patients are? we are there because we are sick or hurting (we all have bad days at work)speak of their personal life with upset all while I am there not feeling well. I feel upset before I even get to see the Dr. When explained to the Dr the frustration it apparently is met with deaf ears. Nothing changes. Upon check out make sure you double check the tests they order as I have arrived at appointments where the test were ordered incorrectly! (Yikes!) The lab is great with a shining star.

Mount Regis did what they advertised, just with a mixed bag of a lot of small mistakes or screw ups…read morewith 1 alcoholic being helped. I want to Mount Regis for Medical Detox and rehab for Alcoholism. I worked, but... 1st, the clinical staff were fantastic and very supportive. I got more out of one on one sessions and small group sessions, then large group sessions. Most of the large group topics applied to coping mechanisms and trauma therapy. (Which for me helped very little) 2nd, the food was 3 star cafeteria food, processed meat (mostly chicken) and ok veggies. The cafeteria staff were great (minus 1) you will definitely form a bond with them (ask for Auntie, he will make you day...and yes it's a guy...you'll get it when you meet him) 3nd, Admission and case management. Very sub par. Grant I was there when they just extended number of patients they could hold. But, first going in went well (minus, me starting to detox while speaking with them. Nothing I of them could do about that). But trying to get information, requests in was extremely difficult. Between lack of availability of the staff in discharge planning and getting a go to the person and that person telling you go to the person you already talked to... 4th, Nursing staff, same as the administration staff, but they didn't even seem to care. They acted like, I'm here for a pay check. Overall, I went there to get help, mission accomplished. But I would recommend a smaller facility.

One of their employees driving a company owned car, ran into the back of my wife's parked vehicle…read morecausing extensive damage. Everyone at Mount Regis Center is giving me the runaround for contacting their insurance company. This is now day two, and I have yet to speak to anyone that can assist with getting my wife a rental car and speaking with an adjuster to start my claim. For a business of this magnitude, this is totally unacceptable. Frustrated in Roanoke!

I love Doc Brim. There are so many reasons I love going to her office.....She listens to your…read moreconcerns, she does not push meds on you, you don't feel like just another number, you don't ever have to wait long periods of time, they have a lab in house, she is down to earth and humble (never condescending), she explains things, if you need a referral out - you don't have to argue with her to get one, etc. I can literally go on and on. She really creates that family doctor experience that you see in hallmark movies.

The Doctors and Nurses are very professional, caring and supportive. The front desk staff could…read moretake some lessons from the rest of the staff! Not very welcoming on arrival or departure.

The parking situation at this hospital is trash. Had to park like half a mile away when they have a…read morewhole parking lot blocked off for whatever reason?