Dr Baldino is amazing! So knowledgeable about all things involved with the brain. He's helping me…read moreto walk normally after suffering a pretty major stroke. He's caring, compassionate and kind. My experience here has improved my life significantly

As of July 2020 I've been inflicted with tendinitis and recently started experiencing hearing loss…read more I scheduled three doctors. My first appointment was with Dr. Baldino. He treated me with his experience and knowledge. A couple of days after my appointment my hearing returned, the Zooming sound I was hearing stopped. Everything improved 85% or more in one visit. Dr. Baldino is genuine, kind and respectful. Thank you Dr Baldino!!!

As a patient of this doctor for over five years, I have always been treated with the utmost concern…read moreand respect by both the doctor and the office staff on every visit and phone call. Dr. Venugopal is a warm, caring doctor who has treated me for stress, anxiety, panic attacks, PTSD and clinical depression. She works closely with me to make sure my needs are addressed in terms I understand. She encourages questions and is very patient. She closely monitors my medication to ensure I am neither over or under medicated. She encourages my active participation in my treatment. I highly recommend her.

Dr. Venugopal is a very good doctor who is very knowledgeable. I also think she is conservative…read morewith medication, which makes her a good doctor (in my opinion); however, her staff is HORRIBLE. I find her receptionist to be rude and lazy most of the time. She refuses to call in scripts and makes me call my pharmacy and make the pharmacist call in ALL requests to the doctor. I've never dealt with an office who won't give the doctor a script request. I find the receptionist lazy and very inefficient. Often, I have to keep calling the office and asking if the refill was called in. I've been told by the receptionist that she will NOT contact me when the script is called into the pharmacy, and I can just "keep calling your pharmacy until it gets there." HUH??!! When I tried to explain to the receptionist that this is a very inefficient way to know when I can pickup my daughter's meds, she replied, "it's the only way, because I don't know when or IF scripts are refilled." Then, "sleepy sounding receptionist" hangs up, and I spend the next 5+ hours trying to guess when to pickup my daughter's meds, and if they've even been called in at all. The receptionist also blames ME when she never returns my calls. When I finally get upset because I can't get the office to call me back, the receptionist says, "I left you a message. You must not have gotten it." This excuse worked the first and second times, but by the 3rd time, it's just annoying. Even when I explain that I don't have any missed calls from the office and NO messages, the receptionist than blames my phone and says "something must've happened." Huh??! No, nothing "happened" other than I can't seem to get returned calls from this office. Today, after waiting for 2 days for a return call, I was told "sorry, the doctor already left for the day, so you will need to wait another day before she can call in medicine for your daughter." So, tomorrow will be DAY THREE that we wait, when this should really take 5 minutes. It might be time to search for other options in St. Charles. As I mentioned, Dr. Venugopal is a great doctor, but if you want to see her, be prepared to fight with her receptionist to get refills, appointments or returned calls (and be prepared to be blamed too). I've had experience with other psychiatrists' offices with my daughter (in different places we've lived), and this office is definitely one of the worst to deal with (because of the staff).

The doctor was prejudice and was hesitant to treat me from the beginning. Didn't help me at all…read more And did nothing but cause me more stress. Definitely was not treated in the man that I should have been. Especially if you have something for him to be prejudiced about. I suggest finding another doctor and even if you don't.

Update: If you have ALREADY BEEN DIAGNOSED WITH FIBROMYALGIA and wish to see Dr. Giangreco - call…read moreahead to see if he can see you. I was told recently that while Dr. G can see a patient "up to the point of diagnosis of fibromyalgia", it isn't his specialty to treat the condition then going forward, as his main focus is auto-immune stuff more easily treatable. The rest of my original review below still stands, but wanted to add this important update.

The two (middle aged) ladies who were behind the desk (on 1/23/18 @ 11:30) enjoyed talking about a…read moreteenage girl who was in the waiting room. It was obvious to everyone else, including the girls mother. The girl looked a little rough and maybe had been through something. Regardless, it was insensitive and unprofessional. When they saw I noticed they both got flustered and put on an act they were looking outside at something. **btw they both wore glasses one had curly hair and the other had straight hair right to or a little below the chin. This was in the pediatric office at Luries Children Hospital at Delnor. I literally can't believe what I saw and hope someone will retrain those two! I'm embarrassed for them.