This is an outstanding healthcare practice. Our kids have been patients since we moved here nearly 12 years ago. They have cared for them from pre school through high school. They are an incredibly caring, professional group of individuals. They have been outstanding in dealing with whatever health issues have arisen in a timely and effective manner. We would not trust the health of our kids to anyone else. The office staff is professional and respectful at all times and been a pleasure to deal with. This group is simply outstanding! read more

I Googled the practice to have a quick and easy way to get to the website, saw these Yelp reviews and had to stop to leave my own. I was SHOCKED by them. Hopefully, I can give some good and current information to those seeking a new pediatrician. I have been with this practice since I was young enough to be there. My 4 children have all been patients and just their care alone has covered the past 25 years. We have not seen every doctor in that time span, but have seen the majority of them. Over the years they have been seen routinely, for illness, for mental health reasons and for medical emergencies. Because of their diligence, care and concern, two of my children are alive after extremely scary situations - one that happened when my son was an infant and one when one of my other children was 12. The good: Aside from a doctor years ago who is no longer with the practice, we have always been listened to. Our current pediatrician who we see for routine visits and ADHD follow-up is a PARTNER with us. He listens, thinks outside the box, empathizes and we never feel dumb asking questions or asking for help. Two of my children have extra needs - so we see numerous doctors outside of Suburban. A doctor like this is hard to come by and we are so grateful for him. He always remembers the little things, always treats my kids like their opinions and needs matter and we never leave a visit without laughing. We NEVER feel rushed and we never wait long. I have gone to visits at Children's before where we have waited 2 hours to see a doctor for 10 minutes. We never wait more than a few minutes for the doctor to come in and nurses are in to do vitals almost immediately once we are in a room. We often have to see other doctors or nurse practitioners for sick visits and they have always been nice and thorough. If they feel they need another opinion of one of the senior doctors they never hesitate to seek them out. We NEVER have had to go back for test results like one of the other reviews mentioned. In fact, the nurses always call as soon as they receive them and the doctors have even personally called me from time to time with test results or to check up on us. For sick visits, we are always seen the same day even on the weekend. We have had doctors meet us at the practice after hours on the weekend as well for more serious needs. They honestly go above and beyond. The billing office has always been great at answering questions and has sorted out annoying insurance issues for us several times. The bad: The front desk staff hasn't always been the best over the years. Sometimes they are great. Sometimes they aren't super personable. Once you get past them, the service is great. It is sometimes frustrating to call and not get a person. Almost always I have to leave a message to have someone call me back. That can be frustrating if you are calling from work and can't sit by the phone. However, they do have a patient portal system where you can message nurses and doctors and I always get my messages answered quickly using that system. Professionally I work with children and I have sent numerous families there over the years. I have never had any of them complain or say anything but great things. Hopefully, this has been helpful! We will always be Suburban patients! read more

I'd give this office zero stars if I could! I hate the fact that premier Pediatrics which was an amazing office allowed themselves to be bought out by such a horrible office. Never in my life, I have 7 children and use to be military so we've been to alot of offices all over the country over the years. This office is the Worst I've EVER encountered! Who waits on hold for almost an HR gets transfered 3 times to just make an appointment for your child? An appointment for a chronic issue where your child just needs to be seen so they can refill the meds she has been on for 2 years now, or Your child be referred to a specialist and try to make a sick visit and be told they can't see your child because they would be considered a new patient because they"left" the office when they saw a specialist keep on mind THEIR Dr sent the referral. This office thats who! I've had literally 4 doings with them since the merge and there were issues like the above each time! Do yourself and your family a favor take your children somewhere else! Take your children to a Practice where people with Common sense work, Where you are valued as a patient and not just another number! Suburban pediatrics is NONE of that! They have ruined the wonderful practice that was premier peds in Mason! SAD, VERY SAD FOR THE FAMILIES THAT LOVED THEM SO MUCH AND ARE LEFT WITH THESE INCOMPETENT YAHOOS!!!! read more

HORRID! Don't waste your time going here. Decent docs. Terrible and mean staff who will make you feel like they are doing you a favor by scheduling an appointment. read more

This practice has a few very good physicians (Dr. K, Ringle, and Lindsey) but the office staff is rude, impersonal, and their practice policies make it feel like the Walmart of pediatrics. Examples include outsourcing of after hours support that has an inability to write prescriptions. Clearly this equates to more billable visits at the expense of inconvenience for patients. When scheduling appointments you'll feel like they are doing you a huge favor. If you're in search of practices my advice is keep looking. read more

I've not had a good experience with Suburban Pediatric yet, and won't be returning to try for another bad one. It shouldn't take any doctor's office more than one visit to diagnose something as basic as pink eye... Billing is also a joke. What exactly is an "Annual Form Fee?" As far as I can tell, it's a made up fee for hard working parents to pay. I wonder just how many of those made up fees they have? I will not be taking my children back to this practice to find out. And unless you want to be harassed by a corporation that cares more about money than the patients, then I would recommend you also stay away from Suburban Pediatrics. read more

For over 18 years I went to Suburban Pediatric Associates in Mason. It's a great doctor's office fit for kids of all ages, newborns through college students. I've seen many of their great doctors over the years, although I haven't been in contact with some of the newer MDs. Some of the pediatricians have been at Suburban for many, many years and are extremely experienced. My brother and I felt comfortable even as teenagers at this pediatric office because Dr. Richard Heyman specializes in adolescents, and is funny too. They also have great nurses that can answer any and all questions, and who get back to you quickly with any question or test result you may have. Another great thing is that the Suburban Pediatrics office is basically located right next to the outpatient Children's Hospital, so if you need to get an X-ray or a blood test, you can just go right next door after your appointment. The Suburban office is very nice, and as they say, "spacious, bright, and clean," although they usually have a poor selection of magazines. There are sick and well sections of the waiting rooms, so those coming in for a simple check up don't have to worry about catching anyone else's germs. There is even a special newborn waiting room. Suburban Pediatrics is open for appointments every day, although there a "limited number of checkups" they schedule on Saturday mornings, while on Sundays they will see sick children. There is also a doctor or registered nurse on call overnight. If you speak with a nurse and the problem is serious or unclear, they will page a doctor. Suburban Pediatrics is very reliable and simply a great place to take your children for their medical needs. There is also an office in Forest Park and one soon to open in Liberty Township, both of which surely are or will be as good as the one in Mason. read more

Suburban Pediatric Associates - Pediatricians Near Me - Mason, Ohio

We recently started taking our newborn son to the Liberty office, but that's been nothing short of a disaster since we started. You have the Pre-Natal class that was scheduled wrong. Then you have the breastfeeding class that was scheduled wrong. Then you have your appointments are on a different date than you make them. One of those could have been my fault, sure I will take the blame, but 3 times? No way will I take the blame for 3 screw ups for scheduling. If you go to the Liberty Office, they might have someone at the front desk, they might not. It all depends on if people are in the back talking or not. Be prepared to wait though, as it can take 10 minutes for someone to come up and check you in. If you want to schedule an appointment, wow, good luck with that. You can play phone tag all day just to schedule an appointment. You get to leave your name / number and they will call you back. We have had one instance of never receiving a call back. Other times you are playing phone tag with them. When you do make the appointment, call back and double check, b/c it's not worth showing up on the wrong day. You just get a "sorry, wrong day", you don't get a lets squeeze you in since you are here.....just see you tomorrow instead. I guess it's an OK office when you finally get into see the dr, but it's a challenge to get into see the dr. though. read more

I was happy when we first started at this office for my kids when we moved here. I had daughter in for 6 and 9 month check ups and they were great. Then we had our first medical issue with my 3 year old. I took him to the office and saw one of the nurse practioners, Shari. She was nice and diagnosed him with an ear infection. When I told her he had chronic ear infections and what certain antibiotics we used, she did not want to give us those. She was very nice but firm in the fact that she would not prescribe those even though his medical records backed it up. Her reasoning was sound though so I reluctantly agreed even after I expressed my concerns about him previously having problems with that antibiotics and having an allergic reaction to one similar. She said that we should check in with her on Thursday though and if he was not getting better, she would switch. I took my son home and gave him the antibiotic. He woke up from his nap with hives all over and was itching. Since it was after hours, I called the on call physician. The triage nurse was very nice and helpful but had problems getting a hold of the doctor on call, Dr. Amanda Lee. It took well over an hour for her to finally get back to us. When I did talk to her and tell her the whole story, she was rude and would not switch his medicine. She basically said that she did not trust that he really had an ear infection (even after the NP at her own office saw him) and that they needed to see him in the office tomorrow. After much debate, she finally admitted that she was not comfortable prescribing over the phone because she did not want to take the chance he would have a reaction. Basically because she could not see him, obviously did not trust the NP at her office and wanted to cover her own butt, she was going to let my child suffer overnight. She also said to give him Benadryl and treat his rash but yet take him to the office tomorrow so they can evaluate it. Ummm, if treated correctly tonight, he will not have a rash for them to see. So here my son is with a high fever and miserable because we had two practioners that were too stubborn to listen to their patient's mother (who also happens to be a seasoned nurse). I will not being taking any of my 3 children back to this office, especially after how were treated this evening. I would recommend you keep looking for a pediatrician in the Cincinnati area rather than take your chances here. read more

I recently moved to the Mason area and was referred to Suburban Pediatrics Associates by a co-worker. Twice over the last six months my daughter was ill and needed a doctors appointment. When I called the office an automated phone system answered saying if you need appointment today press 4 and leave info they will return your call that day. I did this twice each time she was sick and they never returned my call to schedule appointment. I can't say if they are good doctors because on two separate occasions I was not even able to make an appointment!! read more

Suburban Pediatrics (Liberty Twp), though they have pretty offices, leaves a whole lot to be desired when it comes to care - It was a real hassle to get in touch with a live person. Any phone call to them required a lengthy automated process. When I finally did reach a person, I was more likely to be accidentally hung up on in between transfers or not receive a call back in the time they said they would than to get a prompt response. - There were more than 3 instances (out of 5 sick visits) in which Google was a better doctor than the actual doctors I saw in the office. For example, one day I took my son in because he was completely covered in hives. After assuring the NP that we had not changed any detergents, shampoos, etc. and that he had been clothed head-to-toe when playing outside, she still insisted it was a contact rash. Some quick googling informed me that *most* cases of full-body hives are actually due to a virus. My son showed symptoms of a stomach bug the next day. The few diagnoses I recall them getting RIGHT, happened after I outright asked the doctors if they agreed with a conclusion I was already fairly certain of myself. - There was always a wait time of at least half an hour between checking in and being seen by the nurse/doctor. With squirrely kids in a room with nothing they're allowed to touch, this is an ETERNITY. And yet once we did see the doctor, it always felt rushed and I had to get my questions out as quickly as possible. One time I timed it and the doctor was with us for 8 minutes. After a 35 minute wait. - Lastly, if my baby's measurements or milestones were anything except perfect, the NP/doctors were anything but reassuring. It was the "worst thing ever" and had to be remedied with the most expensive treatments immediately. However when I talked to friends whose children had similar problems, they were just a little behind and caught up in their own time. Which is exactly what ended up happening. There were at least 3 times where we were recommended to specialists who just raised their eyebrows and were like, "They sent you here for this?" -When it came time that I'd rather just stay home and ride out an medical issue that take them to Suburban, I knew it was time to switch. I have since switched practices and COULDN'T BE HAPPIER read more

Very Poor Customer Service!!! Very Poor Diagnostics!! Hurry up and wait over and over again!! They like to cause you to come back as many times as possible so they make sure they get as much money as possible and send you home treatment less. My child has had a very sore throat with a fever for 8 days now and they still say its just a virus, nothing has grown in their little petry dish so it can't be an infection. Now she has a cough which she cries with because her throat hurts so bad. She has also missed 6 days of school now because I can't send her with fever! read more

I started with Suburban Pediatrics in 1975 with Dr. Robinson. Eventually we got to see Dr. Heyman and Dr. Pleatman. This practice was wonderful for my two sons. The staff was polite, experienced and always willing to answer any questions. The wait time was never very long and the doctors always took their time with the patients. Dr. Heyman had a wonderful sense of humor and worked very well with my boys. When my grandsons came along they started with another pediatrician but quickly changed to Suburban. They are now 11 and 7 and have a wonderful relationship with the doctors and staff. I often go with them to their appointments as their mother and dad are often not able to take them. I just wish they had more male doctors in the practice as my 11 yr. old grandson is getting to the point where he feels uncomfortable with a woman doctor. That is my only disappointment with this practice. Keep up the good work!! read more

Caring staff. Little waiting time. Excellent with children.