I started using Universal a few years ago, But luckily…read morehaven't needed them in awhile! The staff comes out quickly and will warn you about emergency charges vs regular. I appreciate the knowledge the workers bring, they usually understand some of the older setups I have in my house and what they are the way they are. The staff is respectful, always covering shoes and explaining everything really well. Prices may be slightly higher than other places but having an expert install things correctly the first time is worth it. This round I had them replace a basement toilet, fix a not working faucet and diagnose water pressure issues.

Oh man, thank God for these guys. My friend's sewer was backing up in her basement, and she thought…read moreit was because her youngest had flushed butt wipes. Chris came out next day and snaked the drain all the way out to the road, and it ran clear. The cost for the Visit and the clean out was very reasonable! Chris suggested that if it happened again, she should have them come out and look with the camera. He thought maybe it was an old sewer cap that had fallen down there and was blocking the line. Sure enough, a couple weeks later, the sewer backed up again. So today (next day service), Arthur came out and sent a camera down.... they were right! it was an old sewer cap blocking the line! There's no real way to get it out easily, But Arthur managed, using a magnet. Immediately the sewer drained! so hopefully that is the end of that problem. the cost for today's visit was again incredibly reasonable. Good guys. Fast work. Well trained and knowledgeable! Very fair price! Highly recommend!

Called for drain cleaning. Professional, knowledgeable, and fair pricing. I would hire them again.read more

Work was good but they scammed me on parts. They charged me $185 for a $30-55 delta shower…read morecartridge. Paid $400 for a job that took 15 minutes. Called them and she said that's how much the part cost. So apparently Home Depot charges waterworks plumbing 6x the normal cost.

Great service, great price. Job very well done, quick and efficient. Used them for my last two…read morejobs and have no complaints.

Great service, reasonable prices and did a thorough job. Cleared several slow drains and replaced…read moreshower head.

Mike answered after hours which I thought was cool, he was really nice however his workmanship is…read morenot worth what I paid, $209 for an hour of his time. My complaints include ; 1. Instead of using elbows like the previous set up he just used straight copper so the pipes don't sit up against the wall and they are sticking out on an angle (I hope that's no issue in the future ) 2. he did not clean up after himself- he left the soldered silver pieces all over the sink. 3. He did not secure the faucet to the utility sink underneath with the screws so it was moving back and forth, 4. He unscrewed my fire alarm because the heat from soldering made it go off and he never put it back on!! 5. The left side is leaking where the faucet screws into the copper pipe. 6. He asked a "favor" that I give him 5 stars to get business with a story of how Google took down 150 reviews and he was sick last year. Now, the reason I chose him over other people is because of his reviews of " doing quality work, picking up after himself, competitive pricing " and now I feel like I got duped because I did not experience any of that , I feel like he may be a phony. Mike was nice but when I'm paying for a service I shouldn't have to pick up after you. Granted I understand maybe he wasn't small enough/ older to get under the utility sink and screw the faucet in place but he could have told me. There is no excuse for not screwing the fire alarm back in! What if I were elderly and was unable to clean up the metal pieces everywhere, screw in my faucet or screw my fire alarm back in. Of course I did not know any of this was an issue until I went to actually use the faucet - it moved forward and backward, the metal was all over and I look up and the fire alarm unplugged. This was not worth calling him back for as I could fix it and I'm not going to have him fix the leaking pipe either as I do not trust any longer.

I had Mike come out because we had a toilet leak on the second floor. Ceiling was a mess from the…read moreleak. Mike replaced the toilet seal and problem fixed. I have had Mike out on a number of issues and always a 100% great job. By the way he is a Super nice guy and will always show up for your issue. His rates are very reasonable and with no up charges...Thanks Mike. Len L

I would give them 100 stars if I could. Tom and his crew are true miracle workers. We were in a…read moredire situation over the holidays, and not only did they accept the job, they completed it within just a couple of days. Meanwhile, a well-known national company never even returned my calls. Tom was an absolute pleasure to work with, even though I was over 1,000 miles away. I will recommend them to everyone I know. Thank you for helping us during such a difficult time--we are forever grateful. (So glad I found them on Yelp!)

Tom did a great job cleaning and remediating all mold I had in the attic and basement to the buyers…read moreof my home expectation. Highly recommend!

Johnson & Sons Plumbing responded quickly, explained exactly what was needed to solve my plumbing…read moreissue, gave me a free estimate, and ultimately made the repairs efficiently and professionally. An all around pleasant experience in resolving an unpleasant plumbing situation. I will be recommending this company to all my friends and family. Thanks so much!

Kevin was excellent. Came the day before to give an estimate. Showed up on time. Protected my…read morecarpet with a plastic runner. Took his time and did it right. Corrected the improper prior installation by my handy man (didn't meet code). Set up the city inspection for me. No mess. Creative, steampunk vent!

Efficient with the work. Everything ran well. I called with a concern and they were fast to…read morerespond. Price? I didn't do comparisons. But price was affordable for me. Knowing it was being done correctly.

We had a backup. Main line to the city hook up. I call Delta. Nice enough on the phone. Available…read morefor same day service . I ask how they charge. I'm thinking hourly? Service call? Flat fee for snaking up to 100'? The dude tells me they charge "by the job" Huh? That's not happening. You're not coming to my house, doing a job and making up the price after. I called 3 others. Quotes between $199 and $300. Hired Main Drain in Berkley. $200 for the snake. $100 for a camera. Exactly what they quoted on the initial call. They came , did their job, fixed the problem and left the place clean.

Extremely overpriced. Consistently 3-5x the cost of other quality providers. I'd avoid.read more

When they tried to fix my toilet, all poop and pee and throw up came from out of my toilet, I can't…read morebelieve this this is unacceptable. My toilet has so much stuff overflowed they had to take my toilet out and replace it with another one. I can't believe this do more and better plumbing thank you.

My furnace quit the night the temps dropped to -1. Warren told me someone would be out the next…read moreday. I won't go into all the details, but the first attempt to repair the furnace did not succeed. Kirby came back the following day. He made certain my furnace was working and I was happy before he left.

My furnace stopped running and I put in request through Yelp. Warren responded within few minutes…read moreand walked me through troubleshooting the furnace without any charge!! My furnace is running completely fine and he saved me the headache and money! Really appreciated the quick and good service :) Definitely will be bringing all my business to them!

Our shower was leaking, so we called Kauer & Son. Robert came out and was extremely knowledgeable…read moreand polite. He took the time to make sure we understood the repair process before he left. Plumbing work can be costly, but I highly recommend this company. I will absolutely use them for all future plumbing needs!

Bought an 8 year old house that needed a bit of work. Replaced a sump pump and put in a back up…read moresump pump. Also did a host of other projects - updated hoses to appliances that were old and should have been replaced, put a drain pan under hot water heater and took care of various bathroom issues - seals and drains that were not in good working order and needed to be replaced. I particularly appreciated the detailed estimates that were provided. Was responsive and cleaned up everything. Would recommend.