Our hot water heater wasn't working, called for a check up. Got someone out within an hour of…read morecalling. Problem was diagnosed as low power from DTE meter. Got excellent advice from Frank. Well worth the service call price.

Fouad from Done heating and cooling has been servicing the HVAC in our Ferndale home since we moved…read morein @25 years ago. Always prompt, quick and reasonably priced. No typical business BS at all, he's always been a pleasure to work with and get to know. He'll be here tomorrow to service my humidifier and I just called him this morning! Great guy, great work. So glad we went with him 25 years ago.

I do not recommend Detroit Furnace A plumber from Detroit…read moreFurnace came out to my home due to plumbing issues; all of the toilets and sinks were backing up or draining slowly. After looking at all of the toilets, the Detroit Furnace plumber stated that there was not an issue. Before the plumber left, I was able to replicate the issue. The plumber then stated that it could be caused by a number of things, all of which were not covered by DTE's Home Protection Plan, however for $375 he would start by snaking out one of the toilets to see if that was the problem. Believing this to be a scam, i.e. the plumber stated that he wasn't sure of the problem but would charge $375 to initiate a possible solution, I refused. Due to my extreme dissatisfaction with Detroit Furnace, the Home Protection Plan honored my request and sent out another company. The plumber from the other company was professional and very knowledgeable. This other plumber was able to immediately diagnose and resolve the issue, which was covered by my plan.

Service man did an excellent job of installing a toilet. Also did clean up. Would recommend this…read morecompany

I recommend Jacob's Ladder Heating and Cooling!! He is very prompt with repairs. He gets the job…read moredone!

So Aaron from Jacob's Ladder called me prior to coming out to my house. I told him exactly what was…read morewrong with my AC unit. I explained that I was going up north and that my girlfriend would be at the house. He said it would be $99 for the service call and $200 for the connector. He promised he would call me if it would be anymore. I was shocked when I got back and seen a $420 bill that was not itemized. I did not get a call. I feel like he took advantage of my girlfriend. This is not a good company. Do not use them for anything. There are plenty of other HVAC companies in the area. I highly suggest using them. We had planned on getting new furnaces and AC units for two homes but we will definitely be using a different company.

We would like to acknowledge the excellent services done by McQuade Heating and Cooling in…read moreinstalling the Furnace and Air Conditioner in our house on June 8, 2026. Steve, Comfort consultant, was polite and thorough in explaining the various options for us to choose. Office staffs, Judy, Laurie and Liz were accommodating on our calls and requests. David and Matt, installers were very professional and HARD WORKERS. They were very careful that no damage was done to the walls and floors of our house. David is detailed oriented and workmanship was clean. We are happy and satisfied of their job performance. Highly recommend their services to anyone. Thank you to the entire staff of McQuade. Sincerely, Willy & Chita G.

I have been using McQuades since the 90's. When you call them for service, their office staff is…read morevery polite and professional. Initially, I had them replace my furnace. I had the house built in 1988 and a the furnace the builder installed needed to be replaced 10 years later. My daughter uses them as well now. They are responsive. Their service techs are also very polite, respectful, knowledgeable and professional. I recently tried to clean my drier duct and got the cleaning brush stuck in the duct and found it difficult to find someone who would remove the duct to clear it. So I called McQuade's and the next morning they had a tech remove the duct and clear it. They also cleaned it. I also found their prices to be reasonable.

Excellent---Professional, Experienced, Fast, Fair...will recommend to anybody I know who needs any…read moreHeating or Cooling service or installation

I am so happy I accidentally came across this company. I called one of those $99 plumbers when my…read moretoilet was backing up and they fixed it - or so I thought. That worked for a couple of weeks and then it started happening again. Then I hired someone else who told me I had roots in my sewer and so I paid to have them snaked. A few months later, they grew back and I had the same problem. I was complaining to a co-worker (as anyone this has happened to knows that it is awful) and he recommended this company and told me about their 2 year guarantee. The price was more expensive than the previous 2 I hired, but I figured I would probably end up paying more with how often I needed it snaked. And I couldn't find any other company to even give a 6 month warranty with snaking. The guy showed up on time - I'm pretty sure he was the owner because he was really excited to tell me about what he was doing. He used some sort of chemical foam and said it's this foam that stops them from growing back and that just a snaking won't do it. And he assured me that his guarantee was legit for 2 years. I have to say it's a relief to know that if they grow back, he will be out here to get rid of them. I just wish I would've known about this before spending money on the first two attempts!

Comfort Plus replaced my air conditioner unit and furnace. I was initially looking to fix my air…read moreconditioner, but decided to replace it. It was over 25 yrs old and I was tired of nursing it along. Also decided to replace equally old furnace. Chris the owner responded to my call quickly and was able to do work on a day that worked well for both of us. Chris and his crew are helpful, friendly and very knowledgeable. They were very conscientious of equipment placement and neatness. I highly recommend Comfort Plus.

My furnace went out recently & I left a message for Comfort Plus at about 8 am. After waiting for…read morean hour I called another company that answered their phone. They came out within 30 minutes. Several business days later Comfort Plus still hasn't called and the firm that did answer their phone had my entire HVAC system replaced by 6pm.

changed review after being billed additional fees that were not discussed during contractread more

When I was looking for a team to help me get electrical and HVAC into my shed office (which…read moreincluded a fairly long underground cable run), Friendly came in with strong pricing and a can-do attitude that made a potentially complicated project seem really doable. Also, when winter weather delayed my insulation installation (and thus drywalling), Paul and the team also worked me with me over the course of several months to schedule and complete the final electrical and HVAC installation. I enjoyed working with the Friendly Team and would encourage others to consider them for any project.

From the women at the front desk, to the technicians and the people in the parts department, they…read moreall stive to gve you the smoothest, most professional care and expertise available for your heating and cooling needs. I needed a part ordered as quickly as possible for family coming in from oujt of town. THe furnace problem was diagnosed on a Friday and by Monday, their office called in early to have the part installed nefore my family arrived. Josh, the technician was kn owledgable and extremely thorough in figuring out the issue with the furnace, M onica and Trisha at the front desk kept me apprised of when the part might come in and made sure that it was installed on the very Monday my family arrived. THe installation wnent smoothly, it was explained clearly and eveyone involved made an upsetting situation go smoothly. I would highly recommend this company for any heating and cooling needs you might have. DEveryone involved made this ecperience a good one. I have used them many times and have found them easy to communicate with and very prompt in getting service people out to your home. Carol Lipsitt

Had this company come out in 2023 and replace an electrical outlet on the vack of my garage. Socket…read moreshorted out, shocked me when I went to uncover the box to see what was going on. Generally , the only time that happens is when there's a connection with the ground wire that is not properly installed or covered. So I turned off the power to the garage and started to remove the box. Water started coming out of the bottom of the box , which I realized at that time , they hadn't sealed the box properly. I couldn't find the receipt as to who did the work to call to come back and fix it.So I didn't want to touch any further and called a different electrical contractor. They came out and removed the box, which was severely rusted on the bottom.Actually, arc, on where the plug would go into the socket.And you couldn't even get one of the screws out because it was so badly rusted. I had to pay another almost five hundred dollars to have the box replaced again. That contractor told me, had it been done correctly.I wouldn't have had to change it for years.However, I also could have lost everything. My garage, everything in it.I have a swimming pool for what are caught my cars? My house and possibly even my life. I continued to search for the rreceopt nd finally found it. It was Royak oak , hitting and cooling , and cost me $429. So I contacted them. After several attempts speaking with rob and then the general manager Nick , I also sent them photographs and said I have the parts they said they would get back to me. Today Rob called to inform me that there's nothing they can do to help me that anything could've hit that box like a lawn mower, which is I'm because it's like 3 feet up off the ground.So I don't know how that would be possible or anything could have happened. I told him there was a garden in front of it , and he said if I were called down , they would have done the replacement for free , but there was nothing they could do about it now. Well, I don't know about anyone else, but would you want the company who almost burnt your property down to come back and redo it?? I told him that was fine.I'll file a complete with the state which is where I go next.I just wanted to leave my review, but I guess seeing how they only have 3 stars out of 5 it is very apparent that they don't put customers first. Maybe this will help to investigate their bad work ethics!