I started using Universal a few years ago, But luckily haven't needed them in awhile! The staff comes out quickly and will warn you about emergency charges vs regular. I appreciate the knowledge the workers bring, they usually understand some of the older setups I have in my house and what they are the way they are. The staff is respectful, always covering shoes and explaining everything really well. Prices may be slightly higher than other places but having an expert install things correctly the first time is worth it. This round I had them replace a basement toilet, fix a not working faucet and diagnose water pressure issues. read more

Oh man, thank God for these guys. My friend's sewer was backing up in her basement, and she thought it was because her youngest had flushed butt wipes. Chris came out next day and snaked the drain all the way out to the road, and it ran clear. The cost for the Visit and the clean out was very reasonable! Chris suggested that if it happened again, she should have them come out and look with the camera. He thought maybe it was an old sewer cap that had fallen down there and was blocking the line. Sure enough, a couple weeks later, the sewer backed up again. So today (next day service), Arthur came out and sent a camera down.... they were right! it was an old sewer cap blocking the line! There's no real way to get it out easily, But Arthur managed, using a magnet. Immediately the sewer drained! so hopefully that is the end of that problem. the cost for today's visit was again incredibly reasonable. Good guys. Fast work. Well trained and knowledgeable! Very fair price! Highly recommend! read more

I had my Hot Water heater replaced. They did a great job. It cost a bit more then I would of liked, but I had a bunch of work that needed done to bring everything up to code. New vent to 4-inch, new ductwork, pan under the water heater, new gas line hook-up and new shutoffs. Class act guys. read more

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Please make sure you do some comparison pricing before using this company. They charged us an OUTRAGEOUS price of $3,700 (this price was actually negotiated down from closer to $4000) for a new 50 gallon water heater. Unfortunately, my husband was the only one home when they came and agreed to that ridiculous price. I expressed shock and anger when he let the guy leave with a $1900 down payment!! I did my homework after this and spoke with several people who have replaced their water heaters over the last several years. NONE OF THEM have paid even close to this. They should be ashamed for doing this to people. We will never use them again!! read more

Damian did a great job. He explained everything very well. Perfect clean up. Will definitely call Universal plumbing when we need a plumber again. We will ask for Damian. read more

Professional, competitive rates, courteous, believes in customer satisfaction. Trusted, did my permit for the city which was smooth and approved. They well document their work and I trust them for future work. read more

Universal Plumbing and Sewer were fantastic. They came out on a Sunday; our plumber, Arthur, texted us ahead of time to let us know when he would arrive (including his photo, so we would know him when he knocked on the door) and fixed our leak promptly. I highly recommend them. read more

What good fortune did we have by stumbling upon this wonderful resource via Yelp. Our upstairs toilet sprung a leak through the hose connected to the water connection. I went to Yelp, saw all the great reviews and gave the company a call on Sunday morning, 11.20.22. The kind operator let me know there were no resources but told me someone could be out the next day. Mark & Liam arrived on time. They were professional, efficient and thankfully they were kind as I was a hot mess today. Well, I'm probably a hot-stressed mess most of the time but especially more so today. They not only repaired the upstairs toilet but they fixed an issue with the downstairs toilet as well. They took the time to explain why we were having issues and made quality repairs over the shotty work done by a previous popular brand that rhymes with Broter Brooters. Mark & Liam went above and beyond in providing quality service; thank you Universal Plumbing & Sewer! read more

Universal Plumbing and Sewer - Mark & Liam delivering quality service with a smile - Plumbing Near Me - Clinton Township, Michigan

I just had them come out and do a Drain Cleaning. They did a great job. Figured out the issue and took care of it. It always helps to have professionals look at an issue and just tell you what's going on and how they will fix it. It turned out to be something simple and cheap. I can't thank you enough for your help. Call these guys and have them help you. Don't take it on yourself and stress out over it. Fix it before it gets even worse and takes a lot more money to fix. ~ Jeff Spencer read more

Get a second opinion! I was quoted over double the price of another company and told things had to be replaced that weren't broken. Not the company to call for major jobs read more

LIARS and SCAMMERS. . So they sent out "Arthur S" to fix a leaking three handle bathtub faucet. A simple repair . This lying scammer told me that it was against code to work on it and then I would need to break out the wall and replace it with a single handle faucet for only $1250. This was a lie and I knew it . I laughed in his face and got it repaired by a real plumber for $240. I am sick and tired of these LIARS thinking we are stupid and trying to CHEAT unwary customers, even when given honest work to do. I do not like lying, scumbag plumbers wasting my time and trying to STEAL from me. Do not waste your time with these LIARS. read more

Universal Plumbing saved my home from a disastrous situation of a major sewer backup and crack in the sewer line. All the employees who were at my home during the week of 2/5-2/10/23 were a life saver. My two sons and I just moved in our new home 3 days before Christmas 2022 and I thought at some point we would not be able to live in my 1st home I purchased much longer, it was scary. I definitely want to recognize the crew that installed my new clean out, and Arthur & the other gentleman who hydro-jetted the line as well as installed a pipe patch. I cannot thank all of you enough from Universal Plumbing for the quick turnaround and giving my family back that "peace of mind". read more

Universal Plumbing and Sewer - Clean out (California style) - Plumbing Near Me - Clinton Township, Michigan

I have used this business twice now for plumbing repair in my residential home. I couldn't be more satisfied with the service that I received from booking, to the service call, and work performed. The technicians are prompt and courteous. They are quick to identify problems and thorough in their explanation. They provide pictures of the problem area(s) and also provide several options/quotes for the repair at hand. The quality of the work is top notch. The finished repairs appear to be very neat and professional. They are tidy and leave no trash behind. Although they might cost slightly more than competitors, the reasons mentioned above are well worth the extra price and the peace of mind. They also have a membership plan and offer discounts depending on eligibility. I will recommend this company to anyone and plan on using them again in the future. read more

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Drew was fantastic....he took the time to explain everything and advise us what needed to be done. A good genuine honest person. The installers and electricians are a whole different story. ******Update and hate to do this but they came out again for more work and this visit wasn't that great. They were supposed to level my washer and dryer and didn't which I am not happy about! I paid for a gas line to be installed and the did a shortcut with flex line instead of a pipe and elbow. I paid top dollar for their services and would expect top dollar service. Their electrician that came out charged me over 200 bucks to change a light switch but didn't change the cracked switch next to it. (I would expect that for that kind of money) He also tried to charged me for a dedicated line for my washer and dryer which I already have and wanted to cap a plug which another electrician came in and just shut it off. read more

Chris C. is an amazing employee! He arrived on time, was patient, looked over the emergency backup situation we were having, explained everything to us in detail, and performed a job that wasn't easy. Chris fixed the issue and explained to us what may have caused the issue and which steps to take going forward. I was seriously shocked at the amazing experience we had. I will use and trust universal plumbing in the future because of Chris C. Make this guy a manager! read more

After having my drain snaked twice I needed a different option. Called Universal Plumbing for a service that they offer which is a Hydro flush of the drain. They came to give an estimate and two days later came back to perform the service. Josh and Colin came, they both were as professional as could be. Josh even gave another remedy for the smell. Pricing wasn't bad compared to the going rate. I definitely recommend calling Universal for your plumbing needs. read more

Universal Plumbing and Sewer - Work truck - Plumbing Near Me - Clinton Township, Michigan

The looming concern over basement flooding has caused high anxiety for many homeowners. Personally, my basement flooded a couple of times throughout the years. My basement is accessed via an underground garage which further adds to the flood anxiety. Rather than move and make it someone else's problem, I was seeking a permanent solution. Tony and his team at Universal were challenged with the daunting task of creating a system that would put us at ease. The first thing Tony recommended was backflow preventers. Now that this was agreed upon, we moved on to taking care of the water collection when we had nowhere to go with it. Somehow, underneath my shed is a concrete basin roughly 10'x10'x6'. I've never quite understood what the purpose of the reservoir as for. We discussed the possibility of using this as a catch basin. Tony received the necessary approvals to make it happen. Tony and his team came out and were able to redirect the flow of water into the catch basin if the backflow preventer was activated. I installed a camera in the well. When serious rain falls, I can watch the system at work as the backflow preventer is activated, the basin fills, and once a set level is hit, the pumps clear the basin into an area in my yard. The underlying concern that I used to have when hearing rain is in the forecast has disappeared. Thanks go out to Tony and Universal for putting my mind at ease. read more

Universal Plumbing and Sewer - Plumbing Near Me - Clinton Township, Michigan

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Had some clogged drains in multiple areas around the house so I called universal plumbing to come out. They arrived within the scheduled time and my plumber was Drew. Drew is the man. He explained everything he was doing and made sure to tell me to ask any questions I have. He gave me multiple options for every issue I had and was incredibly helpful and professional throughout. He was so helpful and I can't stress that enough. Plumbers have a negative stigma with doing work that isn't needed to charge more money but I can guarantee you this was not the case with Drew and universal plumbing. I can't recommend them enough and especially Drew! Appreciate your help! read more

This is gonna be long, so bear with me. If I could give more stars I would. We could not be happier with the amazing job and professionalism this company did for us At a very stressful time, they made it easy, and actually fun. We had a very, very bad case of drain flies that were caused by corroded sewer pipes. Our whole basement had to be dug up and replaced. Our front yard also needed to be dug up and replaced. Every person we dealt with, from the first minute they answered the phone until our very last minute of the job, was over the top wonderful and they all need to be recognized for their greatness. Arthur came to do the quote and warranty work, Trisha in the office, John came out to just answer our questions in person and run through what was gonna happen, what we called the A team, Justin, Chris, Koa, Jack and chip. Adam came in to make sure everything was going great,which it was. They were polite and cleaned up everything every day they left. We can not praise them enough. So happy with every part of the job and it was a very big one. If you ever need a plumber they are the ones to call. Thank you all so much. read more

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Update to my post. I received a call from Universal Plumbing on July 9th regarding my post. At first the individual seemed genuinely concerned and then I picked up a condescending tone. After I let her know that I had my handyman replace the toilet parts with original Kohler parts and now I'm out of triple the cost, considering the nature of the repair - The toilet is finally working as is it should by the way. The Rep asked what could Universal Plumbing do to make it right, a valid question but after seeing the numerous service revisits, since last September (original visit) up to May of this year (last visit), she should've taken the initiative and offered me some sort of compensation. I told her just give me half of what I paid in light of the inconvenience. She agreed but with conditions that I supply her with the receipts from the new repairs Really? You call that "wanting to make it right" at that point I was done and ended the conversation. Another epic failure on behalf of Universal Plumbing. What a nightmare! My only consolation is this was a minor plumbing repair and that they didn't do any major damage and I can move on. I hope others can say the same. The money they're keeping for providing poor quality materials and shoddy labor is a true testament of the character and morals of this company. read more

Reliable kind so helpful not pushy For a single women I felt confident in having them help my situation read more

Company has resolved three issues I have had over the past year at pricing rates that in line with competition. Basic $39 fee to come out and quote repair. Responded to all my issues same day or when requested. Ranging from replacing broken flange on toilet ($500) to diagnosing and replacing leaking kitchen sink faucet ($600). Recommend as they are reliable and provide pricing up front that is clearly laid out. They have large amount of skilled Technicians to ensure issues are able to be looked at and resolved quickly after contacting them. read more

We have plumbing problems everywhere we go...why not. This time, we needed a new plumber (the old one was expensive and sold my dad an unnecessary furnace plan which led to them recommending a new furnace over a $200 problem) so we called Universal. Their communication was exceptional and the fix was quick. They cleaned up after the job, and then called about a day later to make sure that we were satisfied. Overall, we were! read more

Called several companies around town and the best response I got was 2-3 days. These guys were out in two hours. Gave me a quote, did the work, and cleaned up. Don't know how any plumber can tell you to wait when the water is leaking without even offering a reference. No plumbing job is cheap when it can cause water damage so if you were like me - call these guys and have it done right! Now if I could only find an electrician with this kind of commitment! read more

Mount Clemens, MI- I had them out twice for sewer/drain service. The first time I just had the line snaked (cheaper) and it lasted about a year. The second time I called them I had it video-scoped and water-jeted. At all times they were professional, curtious and clean. I had to have them out again a week later as the toilet was not flushing correctly still. John came right away and put the scope down. Long story short; He and his helper spent a good deal of time troublesdhooting a puzzling problem. I was impressed when he found the issue, corrected the issue (apparently a long standing one), and cleaned up ALL WITH NO EXTRA CHARGE! ........They do stand behind their work and I recommend them to you. read more

Great company! They came out for an emergency repair, they were excellent at finding the problem & very fair with their pricing! They completed my job in a day from start to finish!!! Would highly recommend! read more

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Had a garbage disposal installed by JD. He came out on time and was friendly. That's about all the positives I have to say. The first problem came up when instead of just trying to install the garbage disposal he spent 30 minutes trying to up sell me a $400 job to bring my plumbing "back up to code". You can tell these techs are trained to up sell non-stop and he ended up wanting to basically redo my entire kitchen plumbing. I said no and just to install the garbage disposal. Everything seemed fine once the disposal was installed and I paid my $350 for his hour of work. Then starting at 11pm I'm getting calls and texts from him that he forgot to remove the knockout plug. First thing is I'm not answering any calls at 11pm nor should a business allow its employees to call that late and secondly the amount that he called and texted was getting to the point of creepy and very unprofessional. I feel like if he wasn't so focused on selling me the extra $400 job he wouldn't have forgotten about the plug. Long story short, I did not want to have him back in my home so I finished the job myself and still paid them $350. I will probably try to dispute this through my credit card company. I want nothing to do with this company ever again. read more

John P and a partner just left my home February 22nd and they were absolutely amazing and professional. They were respectful of my home, were very communicative and very quick at their job. I had leaking in the basement that flooded into my bathroom and they had detected the problem and fixed it within an hour. I was charged less then I was quoted for just a consultation from another company. Would recommend Universal plumbing to anyone who values quality work. read more

Found my basement sewer backed up in the middle of the afternoon with a pool of water 3 ft around the sewer. Called and they were able send out a drain expert the same day. They were professional and polite, snaked out the drain in no time and left an estimate for further treatment. Thank you Chris! read more

Recently used them twice. My old sump pump failed, and Arthur came out. He replaced He replaced it in no time. He answered a couple questions He replaced it in no time. He answered a couple questions I he replaced it in no time. He answered a couple questions I had before I even had a chance to ask them. He even gave me my paperwork out of the box that I'd like to write the date out and keep. I will definitely request him again. The second time was Memorial Day weekend Saturday. My main bathroom toilet started continually running every 2 minutes at 5:30 pm. I had company coming the next day for the holiday weekend. I was very nervous about whether I could get someone out here. Dawn answered the phone and was very calming. She told me Chip was on call, but he was two hours away. I said that was fine because I had no choice. Chip came out. Determined the problem. But didn't have the part in his truck. Ok now I'm freaking out a little. However, he didn't want to leave me hanging. So after driving 2 hours here, he went to Lowes, which lucky for me didnt close til 10:00, and got the part. What a guy ! I was all fixed and done by 9:30. Great job. I'll stay with them. read more

Are worker big jim was really helpful in the bathroom he helped clog out the poopers. When they were clogged up from taco bell and Qdoba and Chipotle. Bean burrito ohhhhh noooooo read more

Basement floor break sewer main replacement. Technicians were all polite, honest and communicated well. Work was completed in timely manner. Thank you Universal! read more

This wasn't a clog or a leak; this was a request for a quote to repipe our galvanized lines and I am not going to pay for a quote. They seem afraid of competition and try to lock the homeowner in because an out-of-pocket investment is made. The "valuable time of a tech coming out" is baloney. I asked to schedule a quote; then you schedule when a tech is in the area. Better yet, hire salespeople or have management issue quotes if the tech's time is so valuable. I suspected this was an expensive project so we are shopping and Universal just seems unwilling to compete. read more

Complete rip off. Charged double what the other companies around charge for a simple storm drain snaking job, and still didn't unclog the drain. I had to call another company. read more

Excellent service, our Tech, Chris, went above and beyond to make sure everything was perfect. Highly recommend

Update: "weeding out" customers by asking for a charge to come out is a somewhat questionable way to treat potential business customers. Had your company offered to discount the service call fee if the job was complete, it would be a different discussion. How would you react if a store asked you a fee to enter so they can compensate for people that decide not to buy anything? I find it quite amazing that my review is being questioned because I don't agree to pay a fee blindly. Once I pay someone a fee to come out to my house that company already has a foot in my door to ask for any price they want. Again: no, thank you. read more

Came to my home where my drains were backed up, tried to push me to get a $1,000 hydrojetting done. Called another company for a second opinion and the second company told me that was ridiculous. The second company went right to a drain that the Universal guys told me they, "didn't know if they had the tool for." The second company solved my issue within 30 minutes and for hundreds of dollars less. read more

The prior plumber left a terminated pipe length of 12" that crimped, not capped. Over two years the pipe pressure finally created a small leak at the crimp. Universal Plumbing came out and eliminated to excess pipe capping it at the T like it should have been initially. Their pricing is fair and their people are professionals. read more

WOW! I can't say enough about the service I received! My sump pump flooded my basement and I contacted Universal on Thursday evening. They were here Friday and replaced my entire system at a fair price, explained every step of the process, and treated me like I was family, not just a number or another job. I moved to Michigan 4 years ago and my family had used the same family-owned father-son company for 50 years. Search for someone to trust here was difficult and I know I made the right choice! I can't thank them enough for the swift, quality service. I can sleep tonight knowing my basement is secure again. Thank you so much! read more

This company is the worst! I had watering leaking out of my tub faucet and called this company to take a look and see what they can do. They charged me $69 for a quote to tell me that it would take $1495 to replace the whole thing. So, after decided that I would just deal with the leak of of hot water. The technician cut off my water and Hot water to my home. I had no hot water at all. I called them back to get another technician here. He came out and hit the valve on the water heater and hit the pipelines some how. Yet not actually cutting the water on the verify if the hot water was back on. He instead tried to sell the same replacement as the other rep at a lower price. We thought he was helpful at the time so we tipped him $20. Long behold, an hour later..I checked the tub and still no water and around the house and still no hot water. I called this company back to advise them that we are still having problems and I was placed on hold for a rep to confirm with the technician. He stated that the technician said he check to see if the hot water was working (which he didn't) and the rep stated, "If for some reason some else tampered with you water heater and we have to send another technician is sent out we will charge you an additional $90.00 I was outraged and felt scammed. This is a company that is only about the money. They don't care about the damage left. They just want to charge you every second they get. Horrible read more