It's not very common to find a business that's mainly dedicated to the sale of propane and a great…read moreretailer of pool supplies! They deliver and fill your propane tank for your residential convenience. On site portable propane tanks are refilled as well. Also it's a handy place to get the things needed for your pool!

Cheapest place to get propane nice.an Courteous staff good people…read moreWill be going back soon

Joe was amazing! Super professional, knowledgeable, and kind. Got the job done in no time flat.read more

We were soooo lucky finding Joe. He was able to make a repair to our fireplace logs and replace a…read moregas line when we thought everything was going to need to be replaced. He showed us proper cleaning and maintenance so we could help ourselves out. He was a God send. And now we have a working fireplace for the winter!! Blessed.

I checked the app to make sure that the product was in stock, ordered it, received an email that…read moresaid my order was ready, drove 16 miles to the store to find out that the store didn't have the product and had cancelled my order. Moreover, I added another item to the same order BEFORE checking out. When I got to the store, they had no record of the second item, it was being filled by another store. Nope, never again!

Great selection always people there to help you EZ in and out…read moreAnd they have free popcorn

Beware that unless you're a builder who will give them repeat business they have no intention of…read morehelping you. I scheduled an appointment and the earliest date they had was a month and a half out. So I waited and they blew it off. I called and they rescheduled for another month away. Then they blew off that appointment. I called and asked them to reschedule and they said they'd call back. They didn't. I called again and they said they'd call back after they talked with their guy. They never called. I finally quit bothering them as they clearly couldn't care less.

Always responsive to any questions or concerns and reliable with filling propane tank.read more

Everyone is super friendly, professional and very helpful. I'm very pleased with their quick and…read morewonderful service.

They are a wonderful group there. Thank you for you help today! You cannot find customer service…read morelike this anymore!

Exceptional Service from Suburban Propane During Hurricane Recovery…read more Like many in the mountains of western North Carolina, we felt the effects of Hurricane Helene on the morning of September 27, 2024. When the power went out, our propane-powered generators jumped into action, keeping both our home and my elderly mother's house next door running smoothly. Since our homes rely on propane not just for backup power but for everyday needs, it quickly became clear that we'd need to refill our tanks. To add to the challenge, we lost our water supply two days later, which only made the situation more stressful. We reached out to our current gas provider, who reassured us they were prioritizing customers based on urgency--emergencies, medical needs, and age--and scheduled us for the following week. To stretch out what little propane we had left, we ran the generators for just one hour every eight hours. But after several days, my mother's generator shut off, and my husband had to visit the gas company in person first thing that morning. They promised to be there within the hour due to her age, but no one ever came. After lunch, he went back again, and we were reassured they'd arrive before the day was over. Still, nothing. Had they just been upfront with us, we could've saved my mother's food by moving it into ice chests. But, unfortunately, everything spoiled. That's when we discovered Suburban Propane, thanks to a few recommendations, and they were truly a lifesaver! Lou was incredible--he really went above and beyond, despite everything they were juggling in the storm's aftermath. Even though one of their propane trucks had broken down, they still managed to bring my mother a temporary tank with 300 gallons of propane to keep her going until they could make a full delivery. Later that same day, they filled my mother's permanent tank, and by the next day, they had swapped out our old tank for a brand-new 500-gallon tank and filled it up. Everything was running perfectly! Meanwhile, throughout the entire process of switching over to Suburban Propane, our previous gas provider never showed up--no call, no appearance, absolutely nothing. It's been nearly two weeks now, and we've still heard nothing--no apology, no explanation. I can't thank Will, the technician, enough for everything he did. He was so attentive, coming back several times to make sure everything was running smoothly and taking care of any little issues that popped up. Both Will and Lou made us feel like we were their only customers, which was such a relief, especially in the middle of a natural disaster! Plus, they made it so easy to stay in touch, giving us their cell phone numbers so we could reach them anytime. Suburban Propane has been phenomenal, and I truly can't recommend them enough! Their service during such a stressful time was a reminder that we have great options in this area. If you're looking for local, personal, reliable service, you won't be disappointed with Suburban Propane!

From the owner: Our Business Is Customer Satisfaction…read more Suburban Propane is a nationwide distributor of propane, fuel oil and related products and services, serving the energy needs of residential, commercial, and agricultural customers in 42 states.