Recent preventative maintenance repair appointment - the service advisor was excellent - scheduled…read moreat a mutually convenient time, ensured parts were available and the repair was completed quickly and it appears correctly. The dealership's customer waiting area is generous. This experience was very good. Only exception this visit was an unexplained incident (perhaps magic) which was remedied. Comprehensively considering many prior encounters balances my current overall rating.

One of the worst experiences getting my Jeep worked on. I can't say fixed because of the…read moreunprofessional people at this place and they never fixed what they said they would. I brought my car in for service in Dec. '24 and the first this was when I see the manager Fred and I am setting up the car to get fixed I mentioned I have a warranty and he laughs at me. The other idiot I dealt with was a guy name Joesph Craddock and he tells me that I need new shocks and a gear rack (rack pinion). He lied multiple times and told me it would be done in a couple weeks. A few weeks later with no communication, I get sent through text to write a review about the service and I gave Joesph a bad review because my car wasnt fixed. He personally texts me, mad at me that his bosses said something to him and tried to make me take the down the review so he wouldnt get in trouble. (Typical unprofessional behavior). After a few more weeks and MULTIPLE calls & texts to customer service, I was ignored multiple times especially when I asked for and updates, part numbers or order numbers. Finally, the manager Fred calls me and tells me that hes waiting on rubber bushings (total BS) Finally, after almost 4 months from my original diagnosis which was the gear rack and shocks, this idiot Joesph tells me that I dont need a new gear rack, which makes no sense considering he told me I could drive the car while they were waiting. Even I know that if you first diagnose something it's not going to get better when you put more pressure on it. And they didnt even fix the gear rack and the claimed the only fixed the shocks and there is still knocking in the front from it. By not fixing the gear rack it led to a power steering problem. I haven't been able to drive the car since I got it back because the engine light is on because of the unprofessional neglect by the place and the 2 people that I mentioned. Do whatever you can to steer clear of the people at this place. They are unprofessional, dishonest and do not care about their customers. I filed the grievance with the state and they lie to the state also. I have proof of everything through text messages and screenshots (I'm not some ridiculous customer who's just saying that either) so there's nothing that they can tell me that is wrong. I take it somebody will reply to this with some generic response but I will be more than glad to post all the information. I have a ton of screenshots and text messages that I'll be more than glad to expose Fred and Joseph for and expose how unprofessional and uncaring this place has been. They never even offered me a loaner car to help me.

The organization to get a loaner car for service repair is so unorganized. You have to call and…read moreleave a VM 3+ times to get a response. They will book you an appointment and tell you they will have a car ready by then but that that appointment will be three weeks ago with multiple calls with no response. They should be reaching out to me and rescheduling the appointment if a car isn't ready. Not 3 weeks of radio silence. This is also the 2nd time I've experienced situation unfortunately this so I know it's not a one off.

I bought a used 2016 BMW, brakes was squeaking the next day, I brought it back have a 1000 miles…read morewarranty on it, they refused to repair it each time I brought it back 3 time, each time they lie to me. I will never buy a used or new car or SUV att that dealership again.

My salesperson, Brian was the first to approach my husband and I when we walked in. He was friendly…read moreand helpful. However, I didn't care much for the finance person.

I need my first service on my Mach E and they came out to my house to do it. So the service is…read moreamazing. Pricing is also decent. It was very easy to schedule and only took a few days for my appointment

Suburban Toyota of Troy is our dealer. We don't go anywhere else. Just last week we had to buy a…read morecar, as mine had been totaled. I really liked that car, and suddenly we had to replace it. Suburban Toyota's website lists all the cars they have on the lot, and what's about to be delivered, too. I saw that the prices were competitive. They had exactly the slightly used car that I wanted. Garrett helped us with everything: picking the car we wanted from a few that were similar years and milage, adding the car to our insurance, plate transfer etc. Pete helped us pick a warranty package for a really good price that covers everything. Both Garrett and Pete were kind and helpful, answered all of our questions, showed us all the options, and just made it such a nice experience, easy and no stress, to replace my car. The next day we finished the sale, went out to pick up the car, and they'd filled the tank and done a last inspection with oil check etc, all. These are truly friendly people, not *just* experts on all the cars and what's involved in buying one, and they have never steered us wrong when we go to buy a car. This will be the third car we've bought at Suburban Toyota, and even when we didn't expect to have to buy a car, they made it something to look forward to. Oh -- and they have delicious complementary cappucino, too! ;-)

Would give zero stars for both professionalism and service. Was scheduled to have a service today…read moreat 1pm showed up 15 min prior to the appointment to see a sign on the door stating: "out of power". Walked inside to inquire only to be told by Tom Sicheneder the general sales manager that the service department was out of power. No text notification prior to the appointment was ever conveyed. Do yourself a huge favor and take your business to Toyota of Farmington hills. Better service, professionalism and the sales team is extremely helpful no matter your issue.

John Yost is a wonderful salesperson. No pressure, plenty of options presented. I highly recommend…read morehim.

I am extremely disappointed with the level of professionalism at this Honda location. Customers…read moreshould not be treated as though they are wasting the staff's time when coming in for service. Experiences like this damage customer trust and reflect poorly not only on the dealership but also on the Honda brand as a whole. While dealerships may be privately owned, they still represent Honda to customers. If this is the level of service being provided, it will ultimately impact customer loyalty and future vehicle purchases. The owner of this dealership should recognize the long-term damage employees can cause to the business when customers are treated poorly. Respect, honesty, and professionalism should be the standard at any service location.

Staff in this place is great! We purchased a used vehicle and had a small issue. Service department…read moregot involved and got everything straightened out. Great experience all the way around

We just purchased a new Hyundai Tucson a month ago and our salesperson called us to check in and…read moremake sure everything is going well. Best car buying experience! Everyone is so helpful and nice there!

I never leave bad reviews, but Suburban Mazda of Troy has been the most frustrating car buying…read moreexperience I have ever had. They sold me a car without having the title, which caused nearly a three week delay. Communication throughout the entire process was awful. I was told one thing, then ignored or given excuses when I followed up. At one point I was asked to complete paperwork remotely, only to be told an hour later they could not because they were with other customers. I came back in to get the reconditioning done, something we had agreed on two days prior, and when I showed up the manager was not even there. Instead I was met with rude staff and no help at all, and I am still waiting for a call back. To make it worse, they rolled a reconditioning fee into my loan that I specifically asked to have removed. They refused, never provided the service, and now I am stuck paying interest on something I did not even receive. Completely disorganized, unprofessional, and a total waste of my time and money. I regret giving them my business. Avoid this place.

Kaleb was my assigned Sales Consultant when I came into Suburban Mazda Troy to test drive a CX-50…read morehybrid. He did a great job of explaining the different trim levels and advantages and disadvantages of gas vs. hybrid. He was very up front and transparent about the pricing of my trade in as well as what it would cost to lease the car. I commend him for his cool and calm demeanor in what can be a very stressful time for car buyers. Excellent things to say about the Sales Department as they were friendly and went above and beyond to make my car leasing experience a good one. The Sales Manager was the most understanding of the crew who provided me with my credit report / score and presented me with the best deal possible. My leasing the CX-50 would not have been possible without his help. I would revisit the Financing process though. There were a lot of optional add on protections that were presented when signing the paperwork that made me feel pressured to commit to a higher monthly payment than originally anticipated. Jesse was super nice and it is part of his job to make the options available, but the associated pricing was not very practical or realistic. By that I mean, my lease payment would have doubled if I had picked the most comprehensive optional protection package, which seemed to be too much to ask and was completely overwhelming to me at the time. This is the 5th car I have gotten through the Suburban Collection in Troy (three at Hyundai and one at Honda) and I am looking forward to enjoying my new car in the years ahead. All the staff that I interacted with were genuinely interested in trying to help me get into a new car and treated me with respect. They have a really nicely designed office space and a fancy coffee maker there! I would highly recommend visiting this dealership for your next vehicle.

Time and again, the reps at this service center prove that they care about my car just as much as I…read moredo! Open-service Saturdays have been such a higher blessing. If I haven't had a chance to schedule an appointment due to a busy schedule, or even if something happens to my car during the week and I want to get it checked out. if I pull up at the service center early on Saturday, I can get my car checked out ok the spot. This isn't the first time I made use of this service, but this time reminded me of just how much I appreciate the service... I noticed two of my tire caps were missing about a month ago, but wasn't planning on going out of my way to do anything about it if my tire pressure stayed alright. Over the past 1.5 weeks it appeared the pressure was slowly getting lower in two tires. So, when I woke up on Saturday I decided to take it in-- no appointment necessary! When I drove up, Jerry M. walked up to my car with a smile on his face, told me he'd get my tires looked at, replace the caps if spares were available, and check my oil level just to make sure everything was gucci. My car was returned to me-- with new caps, good tire pressure, AND a nice rinse-down-- in ten minutes minutes flat. Super thankful for friendly, thoughtful, and speedy service. Jerry said it'd be a quick fix and it was! They didn't keep me any longer than I had to be, and I honestly felt like a priority, which isn't always the case when you take a car into the shop. Thanks Jerry & team!

This used to be a great dealership. It has been ruined by technology. The only person that…read moreanswers the phone is thr guy that sold me my vehicles. Otherwise, all I get are spam texts and emails

The entire experience start to finish purchasing a vehicle here and attempting to get it serviced…read morehas been an absolute nightmare. This dealership is the most unprofessional group I have ever had to deal with. Steer clear and head to Vyletel or Fox!

I impulsively walked in the other day after having a bad experience at every other dealership…read more Right away greeted by Brandon who helped me find the perfect car. Every person there was so nice and never tried to upsell me on anything unnecessary. They made it a super easy process of trading in my old car for the 2025 Jetta. I'm so happy to finally have a VW again after 8 years. Cannot recommend this dealership more.