I've gave this business a few chances and every time something has been wrong rather it be my salad…read moreis really nothing but lettuce and the half of piece of chicken that was on it was hard as rock, Food missing on a couple drive thru orders. ordering online and still having to wait 15 20 mins on food. Down to the manager/ workers being rude disrespectful and very unprofessional. I know crazy to me to even think about giving them another chance but (Kids choice) Sunday me and family went at around 3:00 maybe a few after and the doors were locked I'm not sure if drive thru was open, but no cars was in line. We left to find another dine-in restaurant. But the Question now is why would the doors be locked on Sunday at 3pm?

I haven't ate at Zaxbys in over 2 years. Decided today I wanted a salad. I got the House Zalad…read more Hardly had no toppings on it and 1 chicken tender cut up. This happened the last time I ordered. I had to fix the salad when I got home. Last visit I'm afraid.

Couldn't even properly make a number 1 combo at the Dayton, TN location. Gave me a sandwich with…read morecold meat, no cheese, and no sauce.

We came and got dinner around 7:00pm I got the #3 French dip and it was so bad the sauce for the…read moresandwich looked like brown water I went and complained and they poured a white bag of stuff in the pot and it made it cold and really sandy tasting. They never asked if they could replace the sandwich I had to ask for a total different sandwich....

The staff is extremely rude, including the managers. It's obvious they don't care. It's worth…read moredriving the extra few miles to go the Soddy Daisy Wendy's.

Pulled me forward to "cook the meat". Waited 8 minutes before backing up in the EMPTY DRIVE…read moreTHROUGH, my food was just sitting there. Got home only to find out the gave me the wrong shit. Horrible. Oh and their phone'a disconnected. Wonder why. EDIT: THEY LEFT OFF THE CONDIMENTS, AND THIS MEAT TASTES LIKE TRASH.

I ordered two pizzas, and ate one there. This is a second restaurant for these folks the original…read moreis in Pikeville. The building is much newer and nicer. Bathrooms were clean, and so was the restaurant. I enjoyed the pizza, it's exactly like the pizza in the original restaurant. Point off, it was slightly saucy. But I can live with that. Pepperoni was a little light, good amount of jalapenos. They were busy, right at lunchtime but the pizzas were out in about 12 minutes. So overall good job. I was very happy with the experience.

Arrived to the restaurant and was greeted nicely. One of the front cashiers even walked an elderly…read morelady out to keep her covered from the rain. I got a personal pizza that was delicious. The stretch on the cheese reminded me of Godfathers Pizza. A trip to thaw salad bar was also gotten, the selection of toppings was plentiful. The meatball sub was also ordered with fries. The sandwich was delicious and the fries were too good to put ketchup on. We will definitely be back.

What kind of cheese do they use on the broccoli ??…read more Shrimp very small but good. Chicken strips where on a diet, and greasy.

Service is always reasonably quick, and friendly no matter what. The prices are kinda high but the…read morefood is always worth it. Never received an item from here that was un edible or gross. The food is always hot when receiving it, seems nice and fresh. Bathrooms and dining area have always been nice and clean when visiting here.

Once again they forgot something, always ! I repeat always ! Check your order I only got 4 of the 5…read moreitems I ordered , they forgot my cheesey double beef burrito. 9 out of ten times your order is wrong , always check it before you leave .

Just went through the drive through at this location and had a mobile order and when we got to the…read morewindow the cashier did not utter a single word and acted as if our presence was an annoyance and inconvenience to her...I know that most of the staff are high schoolers who probably get a bad rap as it is, but the inability to even give good customer service is almost comical. Do better

You already know what your getting!…read more Sure we all taken drunken detours to Krystals. Heck, some of us eat there sober!! (raises hand) Its never gonna be perfect, its never gonna be inspiring, but my local Krystal's has always been great to me. They put up with me placing huge orders; they understand my complicated BS orders, yet they alway try to the best they can. They will never be the best burger on the street, but if you need simple easy and fried . . . Krystals has you covered!!!!

The sausage is never done and I mean never check your meat who wants to be eating raw meatread more

This location has gotten so much better since they changed to 24hrs. I occasionally get stale food…read morebut overall the quality is so much better. It's always busy and the service is always friendly and with a smile. It's definitely a staple for this college town as a late night hangout alternative!!

My Experience So…read morethis is our local store and I will say that disappointment is the word of the day. It seems every time I try to eat at this location something is either wrong or was left out. They currently have a new version of the smash burger called the All American. I have tried it once before and found it to be far better than the normal burgers that they have. So that was what I decided to get this time. I ordered that and my wife enjoys the soft pretzels along with some drinks and sides. I placed my order via the app and headed toward my destination. Once arriving and checked in my order was out withing 3-5 mins. Which in most cases would be good thing to have hasty service, however in my experience with this location unless it's drinks normally isn't a good thing. The carhop was nice and well spoken so no complaints with him. After receiving my order I made sure all my food was there which it was. Upon arriving home and getting a closer inspection my concerns were valid. First thing I noticed is that when I picked the "Soft" pretzel it felt like a brick, something that can only be achieved by long term exposure to a heating source meant to keep them warm. In this case far past the acceptable time allowed for optimal freshness. On top of that every time I order the pretzel it is missing it's cheese sauce, so of course this time is no different. Now on to the rest of the food. The sides were fine this time around so no issues with them, and the drinks are always the highlight of the visit as they very rarely mess them up. Now the burgers I received were not. Upon opening up the box the burgers were a mess, top bun scrunched up with a piece cut out of it, condiments all over the place, patties off center and unorganized. Upon further inspection something else was off about them. The meat patties were their basic burger patties, thick non smashed slabs of meat. Not the smash burger I was looking forward to. Now I understand I'm just going to a fast food restaurant so I'm not expecting the highest level of expectations, but this was a huge let down. Having almost my entire order messed up for the sake of speed displays a level of inconsideration to the customer. Either it is a pure lack of proper training or just a lazy mindset to not be willing to make fresh food and make it properly. I worked in the food industry for over a decade and I always had the mindset that I was making the food for my family and I always wanted it to be the best it could be, I didn't cut corners just did what was needed to give a good experience. I personally do not recommend this location for anything other than Drinks and Ice cream as the consistency of a good experience is lacking. Despite several attempts over multiple visits hoping it wasn't the norm I can say that I won't be back there for anything other than those things.