The table was clean, but I saw the guy wipe it down with a wet cloth and then wipe down the nozzles…read moreto the soda machine. The floor was dirty. Lindsay was really cool and offered good service, but Shelby wouldn't put on but three little tiny pieces of onion so I asked her a second time I'd like more onion. The third time she could tell she was getting irritated. She put three little pieces on it again and I said I'd like more onion than that "I cannot do that for you", she said. OK well if there's a policy, maybe they can tell people it will be extra. Maybe that would make someone a bit happier than a sour face and complete denial on what you would like on your sandwich. I was hopeful because I have been to a few subways that were excellent, but I will not be back here. The buns were like gummy gooey, even though it was toast toasted just something wasn't right, and I made the mistake of buying two pretzels and they were also gummy and gooey. I hope I've explained well. Enjoy your experience regardless?

Horrible customer service! I have tried to look past the attitude and disrespect of the employee…read morehere( short with dark hair) that's how I have to describe her because she refused to give her name and wasn't wearing a name tag! I would just say it's just best if you go to the main street subway instead! I have contacted corporate regarding my issues.

So the staff was super respectful and food smells good. However the Ice from the drink machine had…read morelittle black specks in it all over and everytime we tried to get new ice more little black pieces kept falling out. It was kind of nasty and I dont know about anyone else but I dont want to drink little black pieces.

A much better bet than either McDonald's and Wendy's on the main drag near I-75 in Gaylord, both of…read morewhich seem to survive only by being in a convenient location. (The service and cleanliness are terrible at both of those places.) Nearby Subway is faster and cleaner and all around better. This Subway does not have a drive-through, so you have to get out of your car to get your food. You might as well sit down inside while you eat and relax a bit. You've going to want to use the restroom before you hit the highway anyway.

Please read the entire review, as anyone can have their business reviewed poorly thanks to a single…read moreunfortunate incident... We ordered online on a Sunday evening, not a busy period at all. A 20 minute wait was no problem as we were wrapping up our shopping. It's a very cosmetically nice store, built within the past couple of years. Too bad I can't say much more for it. A five minute wait at the drive thru sign yielded not even a greeting. We pulled ahead to the window...nothing there either, and for a similar length of time. Frustrated, I drove to the front and parked. The employee (one can't use the term worker with this one) was jabbering away with a customer whose order was clearly already complete. My wife went in to discover that our order had not even been started. The employee moved at a pace reminiscent of chilled molasses. He also had to be reminded that roast beef went on a subway club, and that cups were provided when one ordered beverages. Once our order was complete, he wasted no time in coming outside to have a cigarette...always a pleasant and appetizing sight. When he went back in, he positioned a large multi-tiered cart in front of the door. What a pleasant welcome that would provide for the next customer. The food was substandard at best--a stale Italian Herb Bread, almost no vegetables or sauce. You have to not try very hard to screw up Subway food. He managed. This Subway is far and away the worst I've ever visited. If you want a good one, I suggest the one in Roscommon some 40 miles to the south, which I give 5 stars to. It will be well worth the drive. Update: Subway contacted me and was very apologetic. I'd like to thank them for their prompt response (under 12 hours) and professionalism. It's nice to see that kind of concern for reputation. Great job! I'll reconsider my decision to not patronize again thanks to the concern management showed. When I revisit, I'll definitely update this review.

This particular Subway which I had frequented prior where I had noticed: dirty tables and lack of…read moreprofessionalism, but good food. However, the most recent visit fell further down on the disapproval scale. Behind the counter was an unkempt employee. I said the roast beef looks good, he said "It's not". Wilted and dry, scattered food was all over the prep bins. I asked for additional toppings, he asked "are you going to come back here and chop more for me, then?" Without a hint of joking. We sat at a dirty table, soda machine was empty as I tried 4 selections. He told us to get soda from the store next door. The employees then shuffled to the men's room. Upon his return we noticed how filthy his clothes were. Pants dragged the ground and he had dirty, worn slippers on his feet. I realize that some people need a chance but the management needs to coach them on cleanliness and professionalism. I will never go back to this location. YUK

If I could give Lisa 10 stars, I would. She is not just the best Subway sandwich artist I have ever…read moreencountered; she is one of the kindest, most considerate people I have met anywhere. From the moment I walked in, Lisa made me feel like a VIP. Her energy was warm, her smile genuine, and her attention to detail unmatched. She didn't just take my order. She guided me through it, suggesting flavor combinations I never would have thought of that ended up being absolutely perfect. Her sandwich-making skills? Immaculate. Each layer was crafted with care, balanced perfectly, and somehow looked like it belonged in a commercial. But what really set Lisa apart was how she treated me. She listened, she cared, and she made what could have been a basic lunch stop feel like a small act of kindness in my day. Every Subway should have a Lisa. Somehow, I think there is only one. Thank you, Lisa. You are a sandwich artist and a bright light in this world!

This is how a Subway employee approached customer service for me. For some reason, the Subway app…read moredid not connect with the store. When I arrived at the store (2 hrs after I placed my order), I was told there was no order for me. I asked the employee if they would make my sandwich, but they indicated they would have to charge me. This would be a double charge since the Subway app charged my credit card for the first sandwich. Even when I had shown the confirmation to the employee, the employee indicated I was not going to get free food. When the employee was asked for their name or the restaurant manager's name, I received this vulgar finger gesture. I detailed my experience to the Subway corporate office and the owner of this restaurant, but neither responded. I had to dispute the charge on my credit card with my bank for the sandwich that I never received. Good luck patronizing this restaurant!

I love subway always have and this is a nice subway at that. They are faster then most and the food…read moreis always good

Came in and waited close to 5 minutes before I got to order, and there was only two people in line…read more I was greated by a young girl named Naomi, very rude right off the bat, seemed like she was having a bad day. One girl in line had to ask the other girl to wrap her sandwitch because it was gonna get cold sitting there. Other girl appeared to be 16-17 she needed way more training before she was doing stuff by her self. She couldn't figure out the counputer systems and couldn't figure out the Novak pay. then I had to ask for my drink cup. Very unimpressed and used to be a regular here but this place needs a manager in it!

not fully cooked but good ig.. the service was good! The whole place was clean and nice besides for…read morethe bathrooms, someone pooped on the floor.

Fast and friendly service. Always welcoming and food is…read morefresh. I like how the put pride in there food

Pretty sad gyro. The menu says the pita and gyro meat is heated but the gyro I received was cold :(…read morePaid extra for the cucumber salad that wasn't very good (too many pickles?) and I'm still hungry because I didn't want to pick apart the cold lettuce/tomatoes from the meat and reheat everything. $20 wasted (sandwich and $5 tip).

Disgusting! I paid extra for guacamole and not even a tablespoon in total was on the sandwich.read more

Ordered some take out, everything was absolutely delicious. I've saved the place for next time when…read morewe're in this area. The queso with chorizo was sooooo good! We got tacos al pastor and those were amazing as well, although next time I will ask for extra onions and cilantro, they were barely visible and | like a lot on my tacos. Other the tang I'll be back for sure! Absolutely recommend this place! Authentic for sure!

The atmosphere and service are outstanding, 10/10. The location is bright, the flowers on each…read moretable were perfectly done with splashes of matching color, the painted details on the chairs were beautiful, and everything was spotlessly clean. For $55 we got 2 horchatas, a small chips and salsa, shrimp taco meal, and the breakfast number 1. My daughter really enjoyed the homemade horchata, I like mine with a little more spice but it was very creamy, lightly sweet, and I would order again. Salsa was processed smoothly with very few pieces of veg if that's how you like it, the flavor was good, very mild. The chips were not homemade but also good for being the standard tortilla chip. The tacos are American style with flour tortillas, cheese, and sour cream which is not our preferred way to eat tacos so that's on us. If you like American style these were spot on. The rice was fantastic and the side of beans were pinto beans and not refried, also tasty but soupy. The scrambled eggs with carnitas were so oily that they were swimming in the bottom. Additionally the menu indicated they came with cheese and hash brown but mine was missing as can be seen in the photo (rectified immediately and kindly so absolutely not a complaint). The green salsa was minimal, would have preferred more as that was where the only real flavor came from. I wouldn't order again due to the oil. We may return and try again as the food was fresh, nicely cooked, the service was fantastic, and the place was spotless. We just like a little more authentic with perhaps different spice levels of salsa (little more spicy).

If you're looking for the perfect small-town breakfast spot, THIS is it. From the moment we walked…read morein, everything was spotless and welcoming. You can tell they truly care about their space and their customers. The food? Absolutely incredible. Everything tasted fresh and homemade -- not just thrown together, but made with love. The homemade strawberry jam alone deserves its own review... SO delicious! And the fact that they offer sourdough toast? Yes please We loved that they had options for smaller portions too -- perfect for kids or lighter appetites. It's completely family friendly, the staff is beyond kind, and the prices are more than fair for the quality and freshness you get. Hands down one of the best breakfast experiences we've had. 1,000% will be back on our next trip out. Highly recommend!

Amazing food. I LOVE the breakfast pizza. It is the best I ever had. The staff is friendly and…read morehappy to help. A casual vibe. And they have a grab and go area too!

I stopped in on the road for lunch. The staff was kind and very efficient. Tracanna, on the…read moreregister/order station was as kind as a person can be. The cheeseburger was excellent and tasty. The restaurant was clean and stocked. Super quick service. Kudos to this team!

They hadst the good burgers, They hadst the good fries, But the price was quite steep, and there…read morewere only three guys.