For sure not doing business here anymore !!! I will drive the extra 10mins to the next subway... i came in before close and the lady had everything put away! And told me it was a slow day everything is put up sorry I can't help you! What kind of B.s is that! As a business you shouldn't start closing until you're close... not ahead of time so you can go home early wtf! I drove so far when I could've stayed home and saved my gas ! That's fine wing be doing business here!!! They get zero stars if you ask me! read more

I go to Subway almost every single day for food. There is a particular employee at this store that seemingly does not care about making my sandwich. Cucumber are strewn randomly on the bread, not carefully placing a layer like one would hope for. She didn't ask me about ingredients and had a really sour or angry vibe during the sandwich making process. I don't need my sandwich to look like a piece of art but if I ask for cucumber please don't just stack it all in the middle of the sandwich please distribute it evenly. Lastly, no one ever seems to know how to properly take payments with mobile payment. 90% of the time I have to scan and rescan my phone three to four times just to get the mobile payment to work. The mobile payment should be more streamlined, and there needs to be more training on how to do things like Scan For Points + Make Payment in one scan instead of scanning my phone under the red lasers over and over while we both hope it works. [EDIT: Just got home with my sandwich. It's not even on the right bread, and there is a random onion slice in it that I did not ask for. This whole experience has been very upsetting.] read more

I go out of my way to come to this store, trust me it's worth it. The service is on point with a warm greeting as you walk in, all the way to super fast sandwich making. I Love Satwant, the manager, she's always killing it and definitely earns my business. read more

Subway - Satwant being awesome! - Sandwiches Near Me - Fairfield, California

First off excellent customer service, now let's get to the food two orders both were prepared excellently with all the fixings and anything extra that was requested. I would like to thank them for staying open in this crisis and I will let them know the next time I'm in the area. God bless you and your families. read more

The worst food and service I will never go back to the location ever I ordered a ChickenCaesar salad take out I got home it was the worst salad ever this was old few chicken no dressing don't waste your money read more

This is the first time my sandwich was made wrong. I ordered a cold cut trio. Got home and took a bite of my sandwich and noticed that something was missing. Sure enough, no salami! Only had one layer of ham and one layer of bologna. Very disappointing because the salami is the best part! read more

Subway - Where's the salami?!?! - Sandwiches Near Me - Fairfield, California

This subway has an amazing staff; I always feel very welcomed whenever I walk through the door. Their ingredients are always fresh and my sandwich is perfect every time. read more

I had a veggie delight and man did they skimp on the veggies, I mean come on its a veggie sandwich! I also got charged extra for avocado despite every other sandwich spot that let's you substitute it for the meat. The girl that rung me up even laughed at me because I asked if I was getting charged extra for avocado on a "veggie delight". read more

Staff here doesn't care at all about the customer and they treat each other horribly in front of customers. Their quality of food is always bad compared to the one on central. I witnessed an employee being condescending and rude to the fellow employee that was helping us. I think most people wouldn't say anything but it was extremely unprofessional and I asked the girl that was being treated that way for her manager's number. Then, the rude one started to argue with me because I asked for the info. Too bad! Emailed subway. Hope that guy gets fired because it was that bad a scene. read more

I do not understand how they are getting reviews stating that they have bad customer service. I work close by and frequent this location at least once a week and sometimes multiple when picking up lunch for the office. Everyone is so nice and much faster then any other sandwich shop around (including the Safeway deli next door who take FOREVER and never have anyone to ring you up when it is done). Yes they have accents when they speak their very proper English, and Yes anyone who complains about it is a lazy because it is easily understandable. it seems like the negative comments are simply people looking for something to complain about. Do not listen to them because this location is amazing and I will continue frequenting as well as recommending to all my coworkers and local friends. #veggiepattiesandwichwithchipotlesauce read more

This is my favorite Subway of them all. Fast service, clear communication (despite the accents), and always nice! Other Subways could learn from them. read more

I come in almost daily. The staff is very friendly and consistent. My sandwich is always perfect.

I wish I can give them zero star on their horrible customer service . They seemed to be care to customer once u enter like "hi how r u " but so annoying .. I can feel that is so fake . They were helping 2 customers ahead of me n tried to rush my order while they r doing others sandwiches then later ask me again when she actually making it . Then why the heck r u bother me with questions . I recommend to have polite English speakers . That India employees r talking their own languages n yelling ( idk that's how they talk in their culture ) Another thing .. They r sweeping the floor while ppl r eating .. Hello !!! Can't u just wait ? Small room n all dust r flying away .. This location!!! Someone fr headquarter should re training them .. Never again . All r with India jewellerry n nail polish n no hair net . read more

I see that this location has some low reviews but just wanted to let you know that we order from Subway at this location for our office monthly meeting which is held over at the Green Valley Center - and we always get great service. I order for an early pick-up for a group of about 15-20 and the staff is friendly and my order is always hot and ready on time for me to pick-up!!! Very happy with the service I have gotten. Thanks Subway! read more

This is one of my favorite subways. They are always super friendly and are not skimpy on the toppings. I have been here 3 times in the last 2 months and was very surprised when I saw the negative yelp reviews. They have obviously worked very hard on their customer service since the bad reviews. One of the ladies behind the counter could speak at least 4 languages including perfect English so there are no communication issues. I will continue coming to this Subway. There are actually 2 in Fairfield that I avoid, especially the one on North Texas St because of their customer service and having to tell them to add more toppings three times before I get the amount that I want. read more

Wow customer service here is ridiculous. Staff acts like you're bothering them. The other reviews here are true! The subway franchise name is the only way this place stays open. Save yourself the headache and just go to the Safeway deli right next door read more

Every time I'm in the area working I come in here..The employees are very friendly..I've never had a issue here

I go to this subway a lot, most of the time the staff is really friendly, some times some new employees aren't but they normally don't last too long. Yeah the owner gets good employees. As for the food it's good sandwich the bread always taste fresh. The veggies are 95% fresh and if you don't like them they will cut up fresh ones right away. Over all this is a good subway to grab a bite to eat prices are cheap food is good, staff is friendly and the place is clean. read more

I came to this location as a stop on my way to Tahoe from San Jose. After ordering sandwiches for myself and my 3 girls, I realized I didn't have my Debit card. I didn't have quite enough cash to pay for the sandwiches and the women working graciously offered me a discount on the sandwiches so that I could pay for them. They were very nice and thoughtful! read more

The employees are always very pleasant the manager is the nicest person you'll ever meet the food is great and made precisely how you asked for it. I would definitely recommend this particular Subway because it always has a very welcoming happy atmosphere. read more

Wanted to compliment the staff during during my visit. Always friendly, smiling and eager to help!! This is an awesome subway to visit!!!

The owners of this location, I believe, are the same owners of the Subway in the Budweiser Brewery just up the freeway. In regards to this review, it is for the brewery location. If I would could give this location negative stars, I would!!! I am usually pretty good at giving people the benefit of the doubt...but, not after receiving the same terrible customer service, it never fails! This is pathetic considering I have pretty low expectations. The employees are sleeping half the time, as soon as you walk in they wait to get up or even acknowledge you until you address them first. One employee wears her iPod while making your sandwich and then asks you "what?" a million times because she can't hear your order. One gentleman when asked what kind of cheese they offered said "they are all right there and they all taste the same anyway." They never say thank you, they have perishable product in their coolers that is past the expiration/sell by date, and one thing that drives me nuts is that their pizza cutter and knives are ALWAYS dirty!! They NEVER use a clean knife to cut into their "fresh" baked bread. And, really, sunglasses while you are working....during the day, in a well lit establishment...yea, let's talk about professionalism. You will not help but notice their lack thereof immediately as you walk in and are greeted by hand written, taped up signage. While they are a completely separate, independently operated business, they make the Brewery look bad. read more

For a quick breakfast, lunch, or dinner, this is the place to go. They have a great group of folks, dedicated to pleasing their guests. The number of "regulars" is huge (me being one of them). Typically, my sandwich is started before I step through the door. The manager, Baljit, is a true ambassador for Subway!!! Keep up the great work. read more

I come here for lunch from time to time and I must say I have not had better customer service anywhere else. The staff are super friendly and always make you feel welcomed. As soon as I walk in the door, I am greeted with a friendly smile and am immediately served. I cannot imagine that any other person has had a bad experience with customer service because they have always gone above and beyond each time I've stopped by. I really appreciate their enthusiasm and definitely recommend it as a good lunch stop. read more

I buy a sandwich every Wednesday and Friday morning around 8 :45 to take to my business to eat for lunch. The two ladies that work in the morning go out of their way to give great service. They are very efficient at making sandwiches and make conversation as they are working. They ask me how my family is doing and are always polite. I used to go to Safeway for my sandwiches but no more. Thank you for the great service and starting my work day in a positive way. read more

Bad service.......very cheap quality. Charged for heating a chicken sandwich and not toasted. called manager , still did not get anywhere. Very rude on the phone . Will not be going there ever again read more

Great service, nice people, fresh food, clean place. And they toast the bread, if you want, like that other place. :)