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Subway

3.0 (11 reviews)
InexpensiveSandwiches, Fast Food
Special Hours Closed
Updated 3 weeks ago

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a close up of a sandwich on a plate

If I could leave less than 1 star, I would. I don't often leave reviews, but i felt compelled tonight. I have never, in my life, been treated with such disrespect at a restaurant. The Subway next to the Speedway in Lancaster hit a new low for us tonight. Our family placed an online order at the same time as a family who is visiting with us placed theirs. We placed two separate orders and paid with two separate payment methods, as people do. There was a total of 6 sandwiches between the two separate orders, so nothing outrageous. We sent one person to go pick up both orders, rather than several different family members piling into the car to trek out in a snowstorm for some sandwiches. Upon arrival, we used the app to let them know we were there for our curbside order pickup but no one came out. After waiting about 10-15 minutes, we decided we had better go inside to see what the hold up was on our order. Inside, we were greeted by an absolutely rude young worker who admonished our designated pick up person for cheating the system. She stated that we were not "allowed" to order more than 5 sandwiches in total and Subway's rule says that one person cannot pick up more than one order. I'm not sure where this unwritten rule is advertised, but it certainly isn't obvious anywhere that we can find. We certainly weren't trying to pull any fast ones with our local subway restaurant. She told us that "the next time we tried to pull this she would refuse our order." The sandwiches had now been sitting on a shelf for over 30 minutes and, had we not gone inside, would have remained there because this employee clearly had no intention of bringing them out. Upon checking the two separate orders, it was then discovered that several things were missing from our order. Our designated pick up person went back inside to discuss this and the girl insinuated that we must be lying. She was "sure she put all of that into the bag." She had not. It took three separate trips into the store to collect our order. By the time we went in for the third time, the worker chose to retreat to the back of the store and not return at all. Imagine our confusion over the whole visit? Curbside pick up means curbside pick up. It should not be advertised as such if you are expected to go inside to retrieve your order. Limitations on who can pick up orders for their friends/family makes absolutely zero sense. Regardless, the tone of the conversation from our end remained cool, but we sure intended to call and get the name of a supervisor to speak with later. Unsurprisingly, the same employer is who answered the phone and we were met with more of the same disrespect. When I asked her to make sense of her request that all six of the sandwich requesters show up to order rather than ordering online and one person picking them up, she could not. She just dug her heels in. Why would it be any different if all 6 people were standing in front of her? Would there be less sandwich requests that way? It just makes no sense. I hope that she was just having a bad day, but, whew, she sure ruined ours, too. We just wanted some tasty sandwiches. We had no idea they would come with such horrendous attitude. This idea we had for a quick meal was, overall, an hour ordeal to pick up food from a restaurant that is 5 minutes from our house. Our request for fresh sandwiches resulted in cold and soggy representations of what is pictured and certainly was not worth the $60-70 we all paid for it. In the future, should we decide we ever want to entertain risking a subway order again, we will go the extra half a mile to the subway inside Walmart. At this point, that is not particularly appetizing, either. This experience was just ridiculous. It sounds as stupid as it felt.

an empty parking lot with a subway sign

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Chipotle Mexican Grill

Chipotle Mexican Grill

2.6
(68 reviews)
2.3 mi
$

I know Chipotle very well and I know how much the quality can differ depending on the day,…read morelocation, and time. Some locations have poor staffing and it results in a bad experience, some days the steak might be too gristly or the rice too salty, and going in during the last hour of them being open almost guarantees a drop in quality and freshness I've been going to this location for a couple of weeks now, almost always right before closing time. And every time, the staff is friendly, the food is good, and they're pretty quick about it too But last night in particular was basically perfect. I've had more Chipotle burritos than I can count, and the one that was made for me last night was just perfect. The steak was cooked to a perfect medium-rare, the burrito was rolled super tight, and the rice had the perfect amount of moisture. And note, this is all 5 minutes before locking up the store! The crew seems to have a real fun time working with each other and it gives a pleasant aura. Hell, even the grill looked clean as a whistle. All I have to say is; keep it up guys. You make it really good way to justify the ungodly amounts I spend on steak burritos

The good , Heather the one making the food was working hard and trying to maintain a smile. The…read moremgr, Carmen, should not be a mgr., after seeing the facility, her demeanor, and the frustrations on the faces of the staff. The place was absolutely disgusting as far as cleanliness, she kept disappearing, and you could see the other 3 associates were fed up. They all seemed to be working hard, but no leadership or jumping in from Carmen. As a VP of Retail operations myself, I went up and complimented the remaining staff while Carmen was in the bathroom for an extended period of time. We were there and decided to eat there. Tables had been wiped down but you could tell by a dirty wet rag, trash over flowing, drink dispensers trashed. At check out ( which was done by Carmen after she had to be called up, she said sorry we don't have any trays, so she put our separate containers (queso etc, ) that was just sitting on the disgusting counter, on top of our exposed food. I immediately took them off and said we got it. We have been to this facility 30 times or more. Never has it been like this.. I hope the owners see this and address it. We were there on 7/19 at around 3:40pm The floors, tables, benches, bathrooms, checkout area... all needed immediate attention. And from the numerous times I've been there, it was not busy in comparison.

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Chipotle Mexican Grill
Chipotle Mexican Grill
Chipotle Mexican Grill

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Steak ’n Shake

Steak ’n Shake

1.8
(62 reviews)
0.1 mi
$

So I went to steak' N shake for the first time in a long time the other night and I was very…read moredisappointed. When we arrived there was no workers in sight because a sign that said use the screen to order dine in or take out so we choose dine in. We got our milkshakes about 20 minutes after sitting down and I got the chocolate chip cookie dough and it was basically just vanilla. There was no pieces of anything in it and they gave it to us in to go cups even though we were dining in. Then we got our food about 45 minutes after that and they just called our number over the speaker and we did not get our cheese for our fries we paid for but the food was alright and they don't put seasoning for the fries on the table anymore. I went up asked for some seasoning and they said you have to pay $3 for it. All around I was not pleased. I don't know if they don't wanna pay for servers or just can't get good servers in but their new system seemed lazy, unhelpful and cheap. You have to order on your own, pick up your food at the front, refill your own drink and throw away your trash. It's like a cafeteria.

Went to this location on Tuesday employee and cook very unprofessional talking real loud about what…read morepeople ordered and how the cook can't believe how many people ordered the same thing . Sandwich I ordered arrived cold even the cheese on my burger was cold and the size of the steak burger was so small it was like I had ordered just a bum burger. Fries half done and cold . Won't be going back .

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Steak 'n Shake's The Original Steakburger™
Steak 'n Shake's The Original Steakburger™
Steak ’n Shake
Steak 'n Shake's Breakfast Hours

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Steak 'n Shake's Breakfast Hours
Texas Roadhouse

Texas Roadhouse

4.0
(116 reviews)
0.2 mi
$$

We had an early dinner at Texas Roadhouse today. We drive to this location although we live minutes…read moreaway from a closer one. We were promptly greeted and seated without any wait. After being seated our server came and introduced himself as Nick. I could sense immediately Nick was no novice. He was genuine, made eye contact, was friendly, knowledgeable, and professional. He took our beverage order and returned with our drinks and took our entree orders. Anytime he was serving other diners in our section he stopped by the table to see if we needed anything . He didn't miss a thing! Nick brought our entrees to our table, not a food runner giving him another opportunity to provide excellent service for anything else we might need to keep service at a high level. My wife had a tossed salad, Chicken Tenders , and a perfectly baked potato. I ordered a tossed salad, medium rare New York Strip, and a fluffy baked potato. Both our entrees were executed expertly: crispy, juicy, and tender chicken tenders and a perfect med rare steak! Between the Rock Star service Nick delivered and perfectly prepared entrees Texas Roadhouse knocked this one out of the park with a grand slam! Nick was the common, consistent piece of the puzzle bringing it all home. Thank you Texas Roadhouse AND Nick for an outstanding dining experience!!

Our server was incredibly cheery, helpful, and prompt! The drinks and appetizers did take quite…read moreawhile to come out, but our entrees were ready quickly and everything else was fast. I am disappointed with how things have changed in recent years, there are now so many hanging advertisements that it feels like dining in Times Square! It makes the restaurant feel tacky and overshadows the atmosphere which was previously Texas themed and fun/family forward. All around I recommend this restaurant for a casual, affordable, family dinner! Ps, I do hope the health department scores keep improving! While it has come a great distance from its 6(!) priority violations just a few months ago, I'm still concerned to see a priority violation and mention of roaches in their most recent health department report.

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Each Participate ReceivedA $10.00 Gift Card To Use For A Future Visit!
Each Participate ReceivedA $10.00 Gift Card To Use For A Future Visit!
Crispy and juicy Chicken Tenders with a perfectly baked potato
Crispy and juicy Chicken Tenders with a perfectly baked potato
8 Oz Sirloin Steak

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8 Oz Sirloin Steak

Subway - sandwiches - Updated July 2026

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