Waited 40 minutes in parking lot for food. Was cold. Half the menu was gone. Would allow to order…read morethings that were on the app.

the worst taco bell to go too! I placed a door dash waited an hour in store and called said it was…read moreready and at that they still forgot iteams staff was stuck up will never order here again might as well close at this point !

This place is a gem!! It's spacious inside with a nice…read morebar. We had the rice balls which were perfect! The beef stroganoff was excellent and the fish tacos were so yummy. Such a great dinner!!!

The restaurant has a great space with wooden bench seating and tables with chairs. The service was…read morefriendly and pleasant. I had the ahi tuna, which was very good, and a side of crispy french fries, mmm. My partner had a nice fresh Caesar salad. We ended it with a Paris Brest, superb!

I went here it sucked the doors were locked wen't through the drive way all at 10:15 pm the guy…read moresaid we are close at 10:30 pm I called asked why we couldn't get food he pretty much said he don't care it's only fast food but that was are dinner. I don't recommend this place !Thank you!

Not really a place to go eat. There are very basic things this restaurant will get wrong, such as…read moregiving you cold food, won't give you any napkins in the drive through, won't give you any straws for drinks in the drive through, rude managers to customers when they have a concern, and even rude managers who seemingly don't care about the well-being of their employees. This is including one instance where a manager called an employee a "r***rd" after sweeping the floor. Normally Arby's doesn't impress me, the curly fries are the only saving grace, but if this restaurant gets even the curly fries wrong, it doesn't convince me to come back.

Food great. Employees bad attitude towards customer service except for one employee bothered me…read more Filed a complaint with no response.

Finally... a chain with a GREAT Gluten-free option! So glad they're in Norwich. Will be returning.read more

If I could give zero stars I would. It was bad from the very beginning. Needed a quick meal to go…read moreunexpectedly, so ordered on the app with a specific time to pick up 20 minutes later. It was not ready for an additional 15 minutes after my husband arrived. He drove the ten minutes home and the food was room temp. The inside of my chicken was actually cold. Spent 35$ for two meals and a small fry, and when I made a complaint via the app I was given the option of a 5$ coupon to use on the app. When I asked for 10$, as 5$ was not even enough to cover one sandwich, I was told no, we don't give refunds, basically take the 5$ or leave it. I didn't ask for a refund! I will not be going to this Burger King again.

Amazing experience everyone is so friendly and quick I feel like I'm at a family owned restaurant…read morewhen I dine here I love it !!!!!!

Depends. When the fries are fresh and the rest of your order is correct it's a good experience.read more

This place looks like its been remodeled at least from the outside of the building. My husband and…read moreI were in town and he wanted a milkshake, so we stopped here. We went through the drive-thru so I can't comment on the interior. Luckily the milkshake machine was working, and our order was ready as soon as we pulled up to the window. Granted I'm not a huge McDonalds fan but every blue moon I'll get something.

The staff at this restaurant is very POORLY trained, if at all. There are always issues when…read moreordering, getting what you ordered, or getting advertised promotions, etc. On a recent visit asked to speak to the manager re senior discount issue. Very sour-faced person appeared, was very rude and totally unhelpful. I have placed a formal complaint with KFC Headquarters and I suggest others do the same if they have problems at this location. ALL the employees there need lots of additional training. AVOID THIS RESTAURANT! And put your complaints in writing to KFC - 1441 Gardiner Lane, Louisville, KY 40213. Thank you.

I submitted a simple order through the mobile app, which is where the ease and any sense of…read moresatisfaction ended. 4 snacker sandwiches with coleslaw, 2 regular 2 spicy. Upon arriving at the drive thru I was told to bypass the window with no other cars waiting and park at the end of the building. The app stated my order was ready for pickup, but waited another 13 minutes for my order to be brought out. During the wait I saw an older couple also instructed to park and wait for their order. When the food was brought out it was handed to me by a rather unpleasant employee who offered no apology for the wait, or even a simple greeting at all. I left and the disappointment continued as when I opened the wrappers which were all covered in a combo of mayo and hot sauce, I knew I had made a severely poor choice for a lunch option. The sandwiches had no coleslaw on any of them, and if I had to guess they put the mayo on with a bucket and shovel since there appeared to be about a 1/2 quart on each on. Equally sloppy was the hot sauce which basically soaked the buns to the point of inedible. The sandwiches were thrown together with ZERO concern for quality. This is by far the worst KFC I have ever been to. I had a remarkably similar experience when I had foolishly stopped there more than a year ago. I had heard they had new management and things had improved, that was obviously wrong and it may have been worse than my previous experience. I had considered driving back and talking to the manager, but that approach led to me being told to file a complaint with corporate since they can't refund anything through the app. Horrible service, appalling food, and just an overall bad experience. If there was a Popeyes or a Chick-fil-A here, this place would have been closed long ago. My advice, save your money, time, and aggravation and avoid this location. And just for anyone curious, it's a split Taco Bell restaurant, which can only facilitate order through the KFC app. Anything you want from Taco Bell has to be ordered in person and be prepared as they don't offer the full menu of normal locations, and are staffed by the same team that makes the KFC. If you decide to stop in, don't say you were not warned if you have read this review.

We have some family friends that live in Norwich. We made our way to this part of town to have…read morefather's day lunch with them. They called ahead and made a reservation for us. It was nice that they had 16 of us in a banquet room, the penalty box. The penalty box was quite spacious for the 16 of us. They had a few tables set up with silverware and popcorn for us. Three of the four tables were great. I really question the last table they set up. It was literally falling apart. It was so unstable. It needed more than just a couple coasters to stabilize the table which they tried doing. Common sense to me is don't use the table but as unstable as the table was, they actually thought it would work. It's quite humorous really, that you thought in the whole process of getting everything set up that in your sober mind it would work. After the whole fiasco of getting the tables rearranged, we finally got our drinks started. After drinks were dropped off, I went ahead and told the servers that we were ready to order. I didn't want to wait any longer. They were gone for long periods of time. With that big of a party that's in the back, you'd think that they would be around more often. For starters we got the giant pretzel to share. For lunch I got the hot honey smothered chicken with extra brocolli subbed for the mashed potatoes. The giant pretzel was very giant. It came with two types of cheese sauces. One was regular nacho type. It had a nice heat to it. The other cheese sauce was topped with bacon. The pretzel itself was not overly salted. It was harder on the outside but soft in the middle. It was plenty for the 5 of us to share. Lunch finally made it's way out. Some adjustments needed to be made since they wasn't enough broccoli for all of us. Our server adjusted two out of the four of us that needed our brocolli subbed. My plate was one of the last to get served. I had to ask my server about my second side since I asked for double brocolli. No other hot vegetable was available so I settled for coleslaw. My chicken was tender. There was a good amount of veggies and cheese on top of it. It was ok, I had a few bites and wasn't all too thrilled about it. The brocolli was roasted and had a nice char on it from the roasting. My son got a side of butter for his brocolli so I added a a little on mine. It was a good addition to it. The coleslaw tasted like store bought so I didn't eat much of it. We started off our dining experience with 2 servers and then ended with 1. Clearly she wasn't equipped to take on a party that big alone. Refills were asked for multiple times. Same with boxes and my husband's slushy. She finally told us that the slushy machine was down after we waited a while for it. She never checked up on us after lunch was dropped off until it was time to close us out. She was gone 85% of the whole time. It was honestly some of the worst service. As a past server, how does one leave a table unattended for that long of a period of time and feel like you deserve 20%? I feel bad that my husband spent his father's day meal here. He does so much for us throughout the year and he had to settle for less than basic food and service. From the table to the lack of service and everything else in between, I would recommend you going somewhere else but here for a meal.

I've been for lunch a few times. Staff seems very friendly. Nice place. Each time I've gone on…read moreThursday for boneless wings.. which are half off on that day.. sweet potato fries are really good too! I recommend, definitely stop here

Great experience wonderful staff great food buffet was amazing fresh pizza, pasta and Breadsticksread more

Very good salad bar for lunch.will come back again.will come back for regular lunch buffet.read more