It's disappointing when a business appears more focused on avoiding responsibility than addressing…read morelegitimate concerns from prospective tenants and community members. The fact that this property management company seems willing to overlook building code requirements, safety concerns, and basic maintenance issues deserves closer attention. As a IHSS employee, I called on 5/28/26 to inquire about one of their properties. Rather than answering a simple question, the representative repeatedly referred me to their website. Unfortunately, the information I needed was not available online. My inquiry involved an elderly woman who would likely require safety grab bars or other accessibility modifications in order for the property to meet approval requirements. Since many rental companies restrict modifications to their units, I wanted to clarify the policy before she spent time and money submitting an application. Instead of receiving assistance, I was met with dismissive and unprofessional customer service. A simple conversation could have provided the information needed and potentially saved a prospective applicant unnecessary frustration. Moving forward, I believe this company would benefit from placing a greater emphasis on customer service, tenant safety, property maintenance, and overall professionalism. There is clearly room for improvement, and with a genuine commitment to addressing these concerns, I believe the company has the opportunity to significantly improve its reputation and the experience it provides to current and prospective residents.

In 2021 we had a gutter concern of which was falsely marked as "completed" a quarter of a year…read morelater... not exaggerating, and even then, it was not completed. It actually was not handled correctly until years later when the entire upstairs bedroom flooded via it never being handled. You'll notice how it was (years later) completed correctly including an update of when a technician would be arriving to handle the concern.  In May of 2024 we reported twice about a leak concern in the downstairs bathroom to which a vendor came by, did nothing, and stated they'd speak to Management. Que a third (not so happy) report made in November of 2024 about said leak now damaging the bathroom led to it finally being "resolved." Still not ideal.  On July 30th, after being reprimanded for not doing a work order (proven unsuccessful) in regard to our lower bathroom covered in actual sewage it was left covered in sewage after their vendor stopped the continuous of it pouring in, but let other people's bowel movements to remain as is. It was finally cleaned on July 15th.  They neglect keeping up with work orders, they have falsely completed a work order, and they never follow up after a work order is marked completed.  They take no accountability for their wrong doing, they'd rather argue than apologize, they're costing the owner $1,000's of dollars in property damage, there's no communication between them and their vendor of choice, and they are continuously in violation of Tenant Rights, California Code, and Fair Housing.  I also have proof of the Owner gaslighting me about an email they "never received" because "I always check my emails" in regard to them assisting a roommate who posted my personal ad all over the internet including my personal property, rooms that were never for rent, and without my knowledge at all welcoming strangers into our home. I also have proof of the owner telling me via text message in regard to my marriage/divorce that I have never personally spoken to her about, "If what your husband said about you is true you are to get a lawyer." She did, however, admit to talking to my ex husband "over, and over, and over." I'll now make a list of all the phrases and words the Owner has used to describe me while I was dealing with all the above mentioned of which are all facts, and I have receipts for them all. My tone. I'm condescending. My words are "not needed or appreciated." I'm "putting their business in jeopardy." I'm "pulling them into something." I'm "expecting them to take sides." I have things "mixed up" I've been told things "incorrectly." "Be advised." I'm threatening them. "I understand you do not like me or this office." There's also a LOT more, but we'll stop here. Please refer to their GOOGLE REVIEWS that are extremely telling as well, and will coincide with why I am suing Cathy and Chico Sierra Real Estate, or what Cathy likes to call me "threatening" her. Do better. Take accountability. See you in court.

Sarah Nielsen, broker and owner of Independent Realty Group represented my husband and myself in a…read morenew home purchase. We started working with Sarah over a year ago in Chico. She guided us through the local real estate market, provided expert assistance in our purchase, and helped manage the sales process all the way to the closing. This was unexpected, since this was new construction and the builder also had an agent to work with us. We feel Sarah consistently went above and beyond her job responsibilities. She was always available to help us with every small detail, or question. Sarah is an outstanding agent, and we highly recommend her!

My wife and I were looking for a house in Chico, and we accidentally stumbled across Sarah Nielsen…read more(the owner and operator of Independent Realty Group) when looking at a property on Zillow. Wow. I'm glad we did. It's no stretch to say that Sarah is awesome at what she does. She is courteous, professional, and knowledgeable about the real estate market here in Chico. Above all, she is honest and friendly. She knows her stuff, and will aggressively work for you during the process of finding a home, negotiating for your home, and closing. I will recommend her to everyone I know; she made the process of buying our first house incredible!

Jeff at JR Homes is someone you can count on. Always on top of helping us with our rental. He gets…read morerepairs done rapidly for our tenants. He stays on top of things so the units can be back on the market for rent . He does a great job of hiring the best companies to do the repairs that need to be done . Thank you Jeff!

I lived in one of their properties for years and it was an absolute nightmare! Aside from the black…read moremold and rat infestation, Jeff refused to address and concerns, one of the neighbors moved out a month after moving in because they refused to give them faucet knobs and just told the tenant to use pliers and " you get what you pay for". I had to call code enforcement several times while living there and then again after moving out to ensure they addressed the black mold and rats. Jeff (owner of JR Homes) then had the audacity to email and ask why I reported him to the city and then tried to blame me for the issues even though I emailed then every couple months advising how the water leaking was getting worse and worse. Do yourself a favor and do not rent from this slum lord!

Has realestate agents that support assassinations and false information. Be careful if the agent…read moreis representing you she may be dishonest with you about your home. Watch out

This is a review of Curtis Keables as sellers agent for my current home and buyers agent for…read moreanother house, who claims on the Dufour website a 'wealth of knowledge and experience,' and that he is a Mormon with huge family. I did not expect him to turn up with another man Spenser Keables, claiming it was his son in his first sentence whose attitude and behavior, from beginning to end, did not indicate they were blood relatives at all, nor is it mentioned on the Dufour site that they are relatives as one would normally expect for a father/son team at one company. Curtis agreed with my initial estimate as to my house value even though I vastly overstated it deliberately and produced no facts to substantiate his opinion. In the month he revealed no useful knowledge of rooves, stucco, foundations, hvac, or other major costs, instead overstating the difficulty of simple indoor repairs. For the property I found without his help closest to my needs, I made an offer based on my own experience. He stated a new roof was necessary, which I initially took on faith, considering his statements on the Dufour site initially. Then as he did not tell me the title company handling the transaction, I gave him a cash initial deposit. Thereafter, all the indications he made as to the need of the new roof were to peripheral trim and sideboards only. He made no recommendation to perform any additional inspections besides those paid for by the seller already. In particular, he refused to inspect the attic, after I found no evidence that an entire new roof was necessary, and his excuse was to inform me he was not required to by law, after I requested cancellation due to lack of quality inspections. After his final inspection, the seller's agent continued to try to negotiate with me directly even after multiple statements I was already at the top limit of what I could afford. He totally avoided making any statement about possible damage from apparent stucco replacement of the original siding. Both him and Spencer acted entirely like salespeople, diverting attention from potential real issues, or claiming no knowledge of them, while chorusing on the simplest of features to enjoy as one might expect of car salesmen rather than buyer's agents. When things started going totally South, they started storming my front door without masks. After his final inspection he refused to answer my requests for information, instead telling me just to do what he said, and the two of them stormed my door several times when I had asked them not to, and without wearing masks. Although I could say much more, I conclude by saying he made a mistake on the cancellation form, which reports I was holding the initial deposit, after which I am led to believe he mailed the initial deposit to the seller after I declared I would proceed no further, as determined by the title company. That is, by appearances, he kept the initial deposit himself instead of putting it in escrow. I am only glad the sellers agent was honest and deposited it, because I would not have got it back otherwise. This is my second extremely frustrating interaction with Dufour agents. The previous agent, who cut a deal on both sides then charged me the full commission at the title company, sold me a mobile home and closed escrow before I had a credit check to get in, which might have resulted in me not being able to live in the property I'd just bought. When I tried to repair the situation, she ordered me never to contact Dufour again, and shortly thereafter, Im told she was fired.

Angela Slover (Angie) was an ABSOLUTE rockstar and our pillar throughout the entire home buying…read moreprocess. From day one, her communication was outstanding. She always kept me in the loop and responded quickly. She paid INCREDIBLE attention to every detail and made the whole experience feel like I was literally in an HGTV episode. What truly sets her apart is how much she GENUINELY CARES, which is RARE these days. She's not just an "agent", she's a true FRIEND who VALUES the relationship. She respected that finding the right home can take time (we actually met almost 2 years ago, and JUST CLOSED on April 10th of this year!). She stayed patient, supportive, and on top of everything the whole way through. If you're looking for a real estate agent who is AUTHENTIC, CARING, and truly invested in you and your home search, I HIGHLY recommend Angie!! I promise you will NOT find someone better!!!!!

My realtor, Alice Zeissler, went way beyond her job expectations to get me into this house. So many…read moreforces were against us and she helped me never lose faith. Alice is the best realtor in Butte County for sure. She is sooooooooooo knowledgeable and level headed. I felt she was very clear at what is fair to both the buyer and the seller. Alice gets my highest recommendation

Dustin and Dana from Upside Real Estate did a wonderful job helping my family and I finding and…read morepurchasing a home in Redding CA. They were very help throughout the whole process and made themselves available whenever we had questions. Dustin was awesome about making sure we were always in the know when there were updates about the purchase, and everything regarding the paper work. Dana was amazing during the house search, as we were not local. She did all the leg work for us when it came time to view a property, had all the connections when it was time to do inspections, and gave us lots of great recommendations for contractor/companies to reach out to for the renovations we plan on doing. i whole heatedly recommend Dustin and Dana if you are looking to buy in the Redding/Chico area.

As a first-time homebuyer purchasing in a town several hours away from where I live, I will admit…read morethat the process could have been a daunting one. Luckily, that was not the case for me. I am very grateful and fortunate to have had Dustin on my side during this process. Dustin was referred to me by a friend and from the get go, has managed to impress me with his steadfast and tireless work ethic. He is quite thorough and will stop at nothing to ensure that his client is receiving the highest level of service. I've found Dustin to be extremely knowledgeable when it came to the local market, kind, and very patient with my myriad questions. He made the remote buying process a breeze and was able to creatively negotiate with the seller to where I was able to secure a purchase price UNDER asking - which is almost unheard of in this current market. I can't wait to enjoy many years in my new home, but when I'm ready to buy or sell in the future, I'll know exactly who to call. Thanks, Dustin and team! You have a customer for life.

Terrible company they take advantage of college students. They gave my son a bill for 450.00…read moredollars as he was moving out for yard work, they never told them tht they were sending anyone ( illegal) and charged them during the COVID 19 when thry have been paying rent for a property that do not live in. The three years we were with them they are crooks. never return calls, keep deposits and allow break ins of their property and charge the students instead of using theri insurance. CROOKS

A responsive and caring property management outfit. Really…read moregoing to miss Ellen Johnson, but have heard good things about the "new" Ellen who will take her place.

Elle has managed my rental property in Chico for many years. As an accountant, I very much…read moreappreciate their honesty, work ethic, attention to detail, responsiveness, reporting and more. You could not find a more efficient and reasonably-priced property management company. Highly recommended.

I recently started renting through this Highly Professional & Competent Company…read more Elle Property Management helped me with some personal issues happening in our complex, with great grace & care. I am extremely grateful for their hard work & highly recommend their services! This is a Trustworthy & Professional Group! The Best!

Teresa is the best! She helped my husband and I purchase our home and we couldn't be happier!! She…read morewas proactive, thorough, professional, and overall very helpful. I highly recommend 1st Choice Realty :)

Teresa Smith and her team at 1st Choice Realty truly go above and beyond! They have been our go-to…read morefor years in both Corning and Chico. Most recently, we purchased a new home and sold our previous home in Chico. Every step along the way was smooth. Teresa does an amazing job of communicating with both you as the client and all other involved parties so you never have to worry. You really know and trust she is on your side and always keeps your best interest as a priority. Would definitely recommend 1st Choice to anyone looking to buy or sell a house.

I highly recommend this company... I needed a survey done and needed it done quickly. They were out…read moreto the property and had it completed within a week! I would definitely use them again!

I just spoke to Matt, the owner of Blue Oak, with a question regarding property lines. To make a…read morelong story short, we are building a fence on our property and I had some questions regarding survey reports and property lines. Matt was a great help. He graciously took the time to speak with me and answer all my questions and even offer his advice on what to do in the situation - all of this free of charge with no pressure to use his services. As a new home owner, I have found that many "professionals" will try and take advantage of "newbies," but I am happy to say that this is not the case with Blue Oak. I would highly recommend Blue Oak based on the honest, kind service Matt has shown me. Thank you Matt!