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    Sugar & Whisk

    5.0 (1 review)
    Open Open 24 hours
    Updated 2 months ago

    Sugar & Whisk Photos

    Sugar & Whisk - Custom Cakes Near Me
    Sugar & Whisk - Custom Cakes Near Me
    Sugar & Whisk - Custom Cakes Near Me
    Sugar & Whisk - Custom Cakes Near Me
    Sugar & Whisk - Custom Cakes Near Me
    Sugar & Whisk - Custom Cakes Near Me
    Sugar & Whisk - Custom Cakes Near Me
    Sugar & Whisk - Custom Cakes Near Me
    Sugar & Whisk - Custom Cakes Near Me
    Sugar & Whisk - Custom Cakes Near Me
    Sugar & Whisk - Custom Cakes Near Me

    +17

    Sugar & Whisk - Custom Cakes Near Me

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    2 months ago

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    Emerson's Bakery - Shamrock Cookies

    Emerson's Bakery

    3.0(19 reviews)
    1.6 km
    $$$$

    First, let me say over the years we've bought many cakes and desserts from Emersons. We usually go…read moreto the Florence location and have never had an issue. This review is specifically for this Dixie Highway location. My mother ordered a cake for a family birthday party from this Emerson's location. The girl who took the order said she was new. Mom ordered chocolate cake with white icing. The cake we received was chocolate with cherry flavor and yellow cream cheese icing. Frankly, the cake was disgusting and inedible. The chocolate cake tasted like it had no sugar but there was a faint cherry taste like they added cherry extract and the cream cheese icing was sour and overpowering with a lot of cream cheese. Out of 8 people, we all tried it and no one liked it or ate it. It's pretty hard to make cake taste bad but this one was awful. My mom called there a few days later and the same girl tried to gaslight her by saying they don't even sell a chocolate cherry cake, or yeah they do sell one but it has cherry filling not extract. Regardless, the cake we received was not what we ordered. The young lady told my mom to contact the manager. My sister contacted the manager by email, no response. She called and spoke to someone today (possibly the same very rude young lady) who basically accused us all of lying and hung up on my sister! We still have the gross cake, which is going in the trash where it belongs.

    READ THIS preface:…read morei am very easy going. i have been in customer service for years and even on my worst i would have never treated someone how this woman treated me. i called to place an order to pick up a birthday cake- i just asked for "happy birthday X" with a small heart if that was possible to which the woman on the phone said yes and that it would be ready to pick up anytime today. i gave her my CC info over the phone and paid right then. when i arrived, an elderly woman met me and was pretty rude right off the bat, but nothing that would unnerve me. she asked my name but i gave her the name in the cake (because the woman on the phone didn't ask for my name) and she made a snide comment about that for some reason.. when i saw the writing on the chocolate chip cheese cake was bright fire truck red i apologized and let her know that wasn't what i had asked for- clearly a miscommunication because the woman on the phone didnt ask about a color- but i was not expecting red (in my mind i was thinking chocolate bc its a chocolate chips cheesecake right?) no worries, i just politely asked if they could scrape it off and rewrite it (in the most apologetic-not-wanting-to-be-a-burden way) prepared for her to say no.. she scoffed rolled her eyes was visibly angry with me making me feel horrible for even asking! (but after all i am the one paying for it!) when she finally came back with the cheesecake, i was appalled. all they did was smear around the red icing and write over it. i mean, i am not a particular person, i didn't even care the writing on it was ugly, but the red all over a white cheese cake was just- well there was no way i could bring that anywhere! i apologized again but let her know that's just not something i could pay for. i mean it was atrocious- and again im not very particular! (she snatched it away before i got a photo!!) she proceeded to become increasingly angry with me saying would refund me and wanted me to leave.. but i needed a cheesecake. any cheesecake at this point! she wouldn't even let me purchase a different cheesecake! she just wanted me to leave, after SHE was the person to deliver THE WORST customer service i've experienced anywhere in my life. she then said i took the receipt (that i was never given) and was angry when i couldn't produce said receipt from thin air.. i managed to walk out of there with a plain cheesecake, no writing, no chocolate chips, no receipt. and trembling from the encounter. when i was walking out she yelled at me and called me rude. to which i responded "ma'am i am not being rude, but i hope your day gets better" and left the scene. (another worker and customer who were in there just stared with their jaws dropped) i will NEVER be going back there and i am letting all of my friends and family know how atrocious this was. the woman refused to produce her name and when i asked if she was the owner she said she was not. i'm sorry, but emerson's you need to fire this woman. i don't care if she's your great grandma, or just an elderly person you wanted to give a job but she is a horrible person to have at the front of your store. has left a horrible taste in my mouth. let's hope this cheesecake can sweeten it up - because THAT would be the icing on the cake- if it's not even good! fingers crossed! customer service: F (for reasons above) food: TBD ambiance: smells moldy when you walk in, and everything comes in styrofoam and clear plastic making even an okay looking cake look cheaper than walmart. (which is where i will be going next time) SUPER disappointing - had hoped to support a small business today, but now i hope they go under.

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    Emerson's Bakery
    Emerson's Bakery
    Emerson's Bakery

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    Sugar & Whisk - customcakes - Updated June 2026

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