We had such an amazing experience at PlaySpace in Sugar Land! From the moment we walked in,…read moreeverything was welcoming, clean, and well-organized. I was a little nervous at first since there were quite a few kids and families, but everyone was so kind, respectful, and friendly it made the whole experience even better.
A huge shoutout to the incredible staff! Taylan was absolutely phenomenal working so hard, staying attentive, and making sure everything ran smoothly. Deja at the front was super helpful and welcoming, which set the tone right away. Jollett was so kind, warm, and attentive, Caylae and Yasmine was amazing as well so sweet, helpful, and added to the overall positive experience!
What really stood out is that the staff was everywhere doing everything cleaning, helping, organizing, assisting families, and making sure all the kids were safe and having a great time. Taylan, Yasmine, Joellette, and of course Deja! You don't see that level of effort and teamwork everywhere, and it did not go unnoticed.
The separate play spaces for babies, toddlers and big kids are great.
The color coded party rooms. Blue, Green and Orange. To name a few are really cool and make it easy to find your room.
They do offer the 2.00 grip socks, you can purchase and add money to the card for the arcade games and carousel.
I love the little shopping center and police station outside of the jungle gym. Lastly, get a picture of your kids going down the vortex slide! Our kids loved it!
We even stopped by the snack bar and had a great interaction with Areli she was super sweet and professional. We purchased a few different items, and since they didn't have regular bags available, she kindly offered me a Ziploc bag, which was really thoughtful. Small gesture, but it meant a lot. We even left her a little tip because she was just that kind and helpful!
However, corporate please get bags for families. To make our purchases more convenient. Carrying all that stuff is inconvenient That's one of the suggestion I would offer to upper management/corporate is to consider providing bags for staff to use when parents are purchasing multiple items it would be a great addition to an already amazing experience.
Also, although I did see the staff tidying up. I do think you all need to bring an actual commercial cleaning company to offer a deep clean in the bathroom and a few other places. (Maybe you already but I would suggest really looking into making it more obvious with certain nooks and crannies that a professional cleaning company would get. To help ensure your guest feel comfortable)
You can tell this team genuinely cares about the families and kids who come through. The environment was clean, safe, and full of positive energy. We had such a great time, and we will definitely be back!