Sugar Factory Orlando 8371 International Dr, #70 Orlando, FL 32819 @sugarfactoryorlando_ I had the pleasure of visiting this place with my family during our anniversary weekend and we had a great time. The atmosphere was great. The vibes were rocking. The staff made it so memorable for us. The food there was delicious. Burgers on point. Chicken Tenders were nice and crispy. Their Smokey Goblets are always entertaining and their dessert was just just out of this world. read more

If you're at ICON Park trying to keep both kids and adults happy... Sugar Factory Orlando definitely does the trick--just know what you're coming for. We popped in after hanging around ICON Park when the kids were over it but the adults were ready for a drink lol. Snagged a reservation on OpenTable in under 5 minutes, which was a win. Rocky and Patrick were great--super attentive and kept the vibe fun. The girls split the Strawberry Lemonade Splash--yes, it's $40 for a non-alcoholic candy drink, which is wild, but it's really about the experience (and they loved it). My husband and I went with the Reposado Espresso Martinis--pretty solid and did the job. Food-wise, we kept expectations realistic. The girls got the rainbow sliders (cute, comes with 4) but only ate one each--we boxed the rest. We've had Sugar Factory before, so we didn't go crazy on food and stuck with the wing sampler. Buffalo was the standout--actually flavorful. The lemon pepper and Cajun butter were kinda underwhelming and needed more seasoning. Overall: come for the vibes, drinks, and over-the-top presentation--not necessarily the food. Perfect for a fun stop when you're already in the area. read more

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DON'T DO IT! The prices are insane! They don't have a kids menu??? To not have the option of a kids portion is unbelievable! We had to pay $17 for a chicken tender appetizer for a 10-year-old that only would have had two chicken tenders. How many did he eat? Zero. He thought they were nasty and they were definitely overcooked. Then I asked for a side salad because I wasn't very hungry (the GLP1 struggle lol). The server told me she doesn't believe I could get a side salad unless I purchased an entrée and that she would have to go to the back and ask a manager. She came out about 10 minutes later and told me that I could get the side salad, but never bothered to ask me what dressing. She comes over with a salad and it is tossed in some white dressing that I have no idea what it is and when I asked her, she couldn't tell me. I said well I hope it's not ranch because I hate ranch. She just leaves me there with my salad picking at it... I still don't know what dressing it is. My guess is ranch. Since it comes with your choice of dressing, I would assume that she chose ranch for me and maybe could've corrected it but instead, a wasted salad. So we had two milkshakes, a side salad, a chicken, tender appetizer and my daughter got a sandwich for $120. I've lived in Orlando for 30 years so I get the tourist trap thing. I don't mind paying a ridiculous price for a dinner on I drive, but it has to at least be edible. Last, the condition of the restaurant is awful. All of the chairs were peeling... The benches were torn up... The floor hasn't seen a mop. There was dirt and dust everywhere. I didn't even want my kids to buy candy from the gift shop because I don't know how long it's been there. Do yourself a favor and go to Yard House or Carrabba's... Much better quality food in that center and I bet the bill will be cheaper too. What a waste. read more

The food everyone had was good but over priced. The menu in the restaurant did not match the online menu. The server was good but it took forever to be able to get our checks and leave. The music was so loud it ruined the entire experience. My whole party hated being there and we were dying to get our checks and leave. It was truly atrocious and I will never go back because of it. It was completely uncalled for. read more

Sugar Factory - Orlando - Chocolate Milkshake and Strawberry Cheesecake Overload - Desserts Near Me - Orlando, Florida

Food was good, service was very slow, and we did not get to try the desserts that we wanted. I always wanted to visit one of their locations, so while we were here in Orlando I made a reservations for a party of seven to celebrate my niece's 10th birthday (4 adults and 3 kids). We received a notification the morning of our reservation that the AC went down but they had portable AC units and were still open. We kept our reservation and when we got there, the temperature in the restaurant was not bad. However, I was not impressed with the service. It was SLOW. It was only two other tables in the restaurant, so not crowded at all. we ordered our drinks and it took a while for us to get those. We ordered the mini sliders (cute and colorful for the kids). The buffalo chicken sandwich with fries, an order of chicken wings, and a order of fries (the extra order of fries never came out, so I asked our server to take them off our bill). We wanted the the beef noodle dish, but They informed us they were out of noodles so we could not get that. And we had the voodoo pasta for two (a bit spicy, but good). For dessert We ordered two vanilla shakes, a strawberry shake, and a Cookie Monster shake. The two vanilla shakes came out first, then 30 minutes later we inquired where the other 2 shakes were, and they informed us that they were behind, so after an additional 15 minutes of waiting, we ended up canceling our dessert order. We came primarily for the elaborate desserts, and I was very disappointed that the service was slow. If there was a wait with the desserts, they should've told us ahead of time, instead of bringing out the two vanilla shakes, then 45 minutes later, still not having our strawberry shake or Cookie Monster shake with no warning. read more

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Another unexpected date night that didn't disappoint Our visit to the Sugar Factory at Pointe Orlando was another fun experience from start to finish! We've been there a few times but it was Billy and Donna's first time. No wait. Bougie, refreshing adult beverages. Delicious entrees. Incredible desserts. A lively atmosphere. Excellent service. And the very best company. Every detail was over-the-top in the best way possible. From the eye-catching presentation to the unforgettable desserts, every aspect was pure sweetness! If you're looking for a fun dining experience that's just as entertaining as it is delicious, this place is definitely worth the visit! #SugarFactory #PointeOrlando #OrlandoEats #FloridaFoodie #DessertLover #FoodieFinds #DateNight #GirlsNightOut #VisitOrlando #TikTokEats Another unexpected date night that didn't disappoint Our visit to the Sugar Factory at Pointe Orlando was another fun experience from start to finish! We've been there a few times but it was Billy and Donna's first time. No wait. Bougie, refreshing adult beverages. Delicious entrees. Incredible desserts. A lively atmosphere. Excellent service. And the very best company. Every detail was over-the-top in the best way possible. From the eye-catching presentation to the unforgettable desserts, every aspect was pure sweetness! If you're looking for a fun dining experience that's just as entertaining as it is delicious, this place is definitely worth the visit! #SugarFactory #PointeOrlando #OrlandoEats #FloridaFoodie #DessertLover #FoodieFinds #DateNight #GirlsNightOut #VisitOrlando #TikTokEats read more

Sugar Factory is an experience and a restaurant all in one. Located in the middle of Icon Park, it is surrounded by fun places to explore and enjoy. From The Orlando Eye and Museum of Illusion to Tin Roof and Build A Bear. There is something for everyone here. The service was fantastic, the food was generously portioned and well seasoned. Our waiter was fantastic and honestly was probably the highlight of the meal. Deon made sure we were well taken care of and he was super friendly. I ordered the Spaghetti and marinara, my daughter had the chicken and waffles, and my wife ordered the Super Cheesy Bacon Burger. The food came out super quick and with the exception of my wife's burger everything was fantastic. Unfortunately my wife's burger came out with cool Mac and cheese on it which was a big let down for her. Deon was quick to engage the manager and had the burger remade, and it sadly still came out with cool to the touch Mac and cheese. To their credit they swapped her burger out quickly (she decided to switch to the Signature burger) and we took it to go. The burger had great flavor so no complaints there. They were in the process of decorating for. Valentines Day and it was SUPER cute and I'm sure there will be some gorgeous photos taken there for sure! If I could make one suggestion to the management it would be to deep clean the table tops a bit at least once a month if they aren't already. One of the huge draws for Sugar Factory are the extravagant milk shakes and cocktails covered in all sorts of sprinkles and candies, and those little bits are all stuck inside the cracks of the table tops. That's not to say the place is dirty, they clearly take pride in the place, I just happened to notice the debris and I'm sure it isn't easy to keep up the maintenance there. All in all it was a wonderful time and we'll be back for sure! read more

Sugar Factory - Orlando - Spaghetti Marinara Pasta - Desserts Near Me - Orlando, Florida

The decor is super cute and perfect for photos. The shakes and drinks are insane, fun, colorful, over the top and expensive for the taste. I've had the sliders and chicken tenders before, both were pretty average and expensive. But this time we ordered the banana split sundae to share. We were the only patrons in the restaurant, and it took a while to come out, I even wondered if they were churning the ice cream in the back. But it was worth the wait--huge, shareable, and actually pretty delicious, especially the caramelized bananas piece. I think it was sound $25... not bad for 3 people to satisfy our sweet tooth after a day of activities. read more

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We happened to be at Icon Park, so we decided to have dinner at the Sugar Factory. I've been to the Sugar Factory at both the Mall of America, and Las Vegas. This location was not as good. The AC didn't seem to be working, which I don't hold against them because I also work somewhere where the AC sometimes goes out, I know it's out of their control and I noticed they were doing everything they could to keep it cool. But it was hot inside and the music was also really loud, so we chose to eat outside. There were a few other tables of people eating outside as well, but we seemed to have been mostly forgotten. Eventually we were the only ones left outside. Took a while to take our order, then took a while to get our order. We needed ketchup, but no one came to check on us, so we just started eating. I tried to flag someone down, and finally did. When we got our milkshake, they forgot spoons, and it took a while to get them. The food was ok, but really you don't go to Sugar Factory for the food, you go for the drinks and milkshakes. I will say the Milkshake was really good. read more

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The music they played was insanely loud to where you couldn't think. Service was very slow and lazy. Didn't care to ask about details of the food and wouldn't either overcook it, add too much blue cheese, or the food was soft and undercooked. The menu is absurd. Half of it is way too expensive and the other half is food that shouldn't be safe for consumption. Lastly, the bathroom was disgusting. Pee all over the floor, trash in the urinals, over flowing urinals, and the sinks barely work. To summarize, this place blows major chode read more

Possibly the quickest review I have ever completed after briefly visiting a spot. Myself and my party were not even greeted or helped to seating. I actually was greeted with stares instead of a friendly smile. The young lady at the counter seemed preoccupied and uninterested to help us even though she is at work. The restaurant was not busy at all around 1 pm. I have been to the sugar factory before and had a great time...but this location is not it. 0/10. read more

Bedlam. We had a reservation here at 5:30 because it was one of the few restaurants that offered reservations for Valentine's Day two days before the event. Google muffed the drive time by thirteen minutes (for a half-hour drive), and parking (on the seventh floor of the parking garage) took forever. We were (just) over 20 minutes late for our reservation, so got to wait another five or ten minutes to be seated, about 6:00. Our ballet was at Dr. Phillips Center at 7:30, we wanted to leave about 6:30. Our work was cut out for us. Given the time constraints, I knew appetizers and dessert were out, so I focused on my entree. I went with the grilled four cheese sandwich, with all the add-ons: tomato bisque, ham on the sandwich, and onion rings instead of fries. My wife ordered fried calamari fearing that the kitchen wouldn't produce our entrees in time. The calamari came out in maybe five minutes. It was decent, a little rubbery, but otherwise respectable. We were only halfway through the decent-sized serving of calamari when the entrees arrived! My onion rings were missing, but rest was there. The tomato bisque was excellent (my wife snidely commenting that was probably because it was a little salty), with pieces of stewed tomato in a rich creamy soup. The sandwich was also very tasty though clearly not grilled very long. My wife got fries instead of the onion rings she requested: it took maybe five minutes for one order of onion rings to arrive. They were disappointing: not at all crunchy, light in color, thick slices. The second order didn't appear until we were ready to go. All praise goes to our server who made things happen FAST. He was constantly getting things for us, adjusting our order, and making our needs his priority ... while dealing with several other tables. Hats off to him. We left about 6:35, unable to try any of the featured desserts. The first line of this review pretty much covers the ambiance. The background music was too loud to permit any significant conversation; and the clean, black and white decor which looked elegant in the picture, looked immature with a bunch of young people eating ice cream and a full-wall video screen showing random stuff. The lights dimmed at the Dr. Phillips Center about five seconds after we sat down in our seats. read more

We visited Sugar Factory in Orlando while in town and had a fun experience overall. The atmosphere is lively and perfect if you're in tourist mode and want something playful. We ordered a few different plates to share and they were all alright, nothing super memorable, but the real standout for us was the milkshakes. They were incredible and something I'd absolutely fly back for. If you're looking for a fun spot with show-stopping sweet treats and over-the-top shakes, this is worth a stop read more

Sugar Factory - Orlando - Desserts Near Me - Orlando, Florida

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This is a very lively place to come for brunch as me and my family did. It was Mother's Day and they were offering a free non alcoholic pina colada for all moms which was great. I was a little disappointed that their menu was limited compared to the menu that was online for other locations because there were items I was craving that this location didn't have. I got the smores nutella waffle and my husband got the strawberry cheesecake french toast. The presentation was great as my eyes really ate first. My kids shared the chocolate chip pancakes. It was a lot of food except for the pancakes. The pieces were very thin and not fluffy. Our waitress was friendly and attentive. The atmosphere is energetic even in the daytime. They have some unique and crave-able food. I would come back here and try out some of the other desserts. read more

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The food ordered was not the food delivered, chicken n waffles, bone in chicken was delivered after asking for chicken tenders reordered and once again brought in bone in chicken not tenders. The 3rd time it was done right. They charged us for the previous 2 orders that were wrong and I had to ask to take it off. Sugar also automatically adds a gratuity to each bill so we were charged the gratuity on $180. Instead of $125. Because they showed the original bill with 2 orders of chicken and waffles so we ended up paying an extra 13.+ in gratuity when we had to hunt down our server also after the 2nd wrong order you'd think a manager would approach us to correct the mistake. No sir he sent the server who in his defense was a new hire and had been there for about 3 months or so. The only saving grace was the bus boy who was extremely polite and helped us more than any of the servers, hostess or manager. Overall extremely disappointed with the food, service and lack of ethics with the bill and gratuity. I would not recommend this restaurant to anyone and will not return! read more

Sugar Factory is still a hit if you're looking for a place that has that WOW factor when visiting Orlando, especially if you're coming from a smaller city/town. They've been around for years for good reason. Could the entrees taste better? Sure. But be honest, no one goes to Sugar Factory to have the best tasting meal of their lives. You go to Sugar Factory for the experience and the gluttony. The experience of larger than life drinks and desserts. The party environment when having a celebration. The insta-worthy moments. And you'll still leave full and satisfied overall. Many of the servers at this location will have fun with you. Allow them to enhance your experience if you're into that sort of thing. read more

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Absolutely awful service by the girl with a smiley piercing, waited 20min before the host realized that our server never came up to us and then another 20 before our drink came out. Didn't tell us about an auto gratuity added and still wanted more. Completely unprofessional and overpriced for the crappy service. Will happily go anywhere else for a fun cocktail where servers will treat us like customers. read more

We made a reservation for 8:00 PM and arrived literally 10 minutes late, only to be told the wait would only be "10-15 minutes." That turned into 45 minutes just to get seated. What is even the point of making reservations if they clearly don't honor them or can't manage their seating properly? Once we finally got seated, it somehow got even worse. We sat there for another 25 minutes without a single person coming to take our order. No drinks, no acknowledgment, nothing. The staff acted completely disorganized and every time we asked for an update, we got a different answer or were ignored altogether. Then it started raining, so they told us we had to move back inside -- except they apparently didn't actually have a table available for us inside. So after already waiting forever, we were basically left standing around while nobody communicated anything. We had to constantly chase someone down just to get basic information because no employee seemed capable of proactively helping customers. The restaurant itself was miserable too. There was barely any AC, so the entire place felt hot and uncomfortable, and the smell inside was honestly awful. Between the heat, the chaos, and the complete lack of customer service, this was easily one of the worst dining experiences I've had in a long time. After an hour and a half of waiting, confusion, and terrible service, we still barely had any progress. Completely unacceptable management, terrible communication, and absolutely not worth the money or time. Save yourself the frustration and go literally anywhere else. read more

Sugar factory Orlando is located in icon Park so there's plenty of parking cause they have a parking garage on one side of the park and complementary valet on the other side This place is usually very busy so if you have the option to book a reservation, you should definitely try to do so. They do play very loud music, especially for birthdays. This is definitely a trendy hip spot. We tried the sip of joy Santa hot chocolate. It was very delicious. Definitely enough for two people to enjoy. Also got to try the blue chicken sliders. It has been a couple days since we went and definitely will turn everything blue from your teeth and tongue to everything. Service can definitely be hit and miss depending on the day you go the manager which I believe he told me his name was Dayv took our order said us made sure we had everything we need definitely was polite and I knew how to get the job done read more

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Basic food for prime steakhouse prices. It's loud and overhyped. The floor was sticky and I was disappointed in the food. Kids will like because of the environment but Chilis and Applebees level food. read more

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Food wasn't that good. The wait even with a reservation was insane. Seen people who gave names who didn't have reservations get sat before us. Wait for food was so long as well. I know it's a busy location but 30 minutes for food 1 hour to seat with a reservation is crazy.!. Order a big sundae even that took a long time to get to the table. The waitress was nice though and they get their exercise (for rea) dancing for all them songs. But me and my family will not be trying to be squeeze up in there like a sardine again.way to crowded and over rated... read more

I've never been before cause I always thought it was a tourist trap. But the drink and food were pretty good. The server was nice and attentive. The only part that was silly is that it's set up to have a "party" vibe, while it's the most mellow place ever. read more

Sugar Factory - Orlando - Pretty patties - Desserts Near Me - Orlando, Florida

In total our whole meal cost $85. They took a very long time to take our order. Salmon was good but there was a salad we ordered that they didn't even catch the first time, and it took 20 minutes to get it. It's just vegetables and ranch in a bowl, it shouldn't take that long. fries were undercooked and didn't have any texture. we do not want to go back again. Also our server said there wasn't any blue cheese left, but when he brought out the salad there was blue cheese with it. read more

Service- Catherine was extremely slow. She waited 40mins to take our order. When we first sat down the floor was wet. She got an attitude when we informed her of the issue then reseated us instead of cleaning the water. Bad attitude. Food- I had the signature burger and the spicy pineapple margarita. It was good. No complaints. read more

It was a fun experience but I probably would not do it again. Food was okay. More about the ambience.

The worst dining experience ever. Horrible server. Horrible food. Horrible prices. The atmosphere was so dingy and stale looks like it hasn't been cleaned since 2010 read more

Don't waste your money but they told me they told another table "Sorry for the wait i don't know what is happening in the kitchen. Food was horrible not worth the cost. No AC floor was super slippery. read more

Sugar Factory - Orlando - My plate with bacon that taste like turkey ham horrible don't waste your money. - Desserts Near Me - Orlando, Florida

this has been the worst experience of my life. I was 10 minutes late to a reservation at 8 PM. It is 930. I haven't been sat. It smells like shit in here. It's raining. The AC doesn't work and this is just terrible on my birthday. I'm gonna cry read more

I have came here every year since 2019 and I will not be returning, the small manager with a bun on her heads attitude when we had a complaint about our hard food was disgusting and we witnessed her screaming at staff 8 feet away from our table. Extremely unprofessional. The poor kid looked like he wanted to cry. read more

The food was average at best and extremely overpriced. What they don't tell you up front is that an extra service fee is automatically added to your bill. The famous fish bowl drinks are packed with ice, about a 1/4 cup of actual liquid, so you're basically paying for a flashy show of liquid nitrogen in a bowl of ice. The atmosphere is loud and chaotic, which might appeal to some, but for us it just added to the disappointment. Between the inflated prices, hidden fees, and lackluster quality, we walked away feeling ripped off. read more

Sugar Factory - Orlando - Sliders. Dried out buns - Desserts Near Me - Orlando, Florida

Went here the food was cold and experienced was horrible would I ever go back to this location never. The location in Tampa was a way better experience and reasonable price for everything we got If you want to go here i highly recommend another place if you want to spend your money to have a good dinner I drove here for a birthday and hour drive. I had Taco Bell on the road, was way better than this Definitely do not go to this location spent 100$ for two burgers, one mixed drink cocktail and a sweet tea. I would've got way more at another restaurant and a better experience. read more

Not the experience it's worked up to be... Service: We waited a good 8-10m to be sat. Only a Bartender present and an employee at the candy counter but she was too busy hugging the FedEx delivery person to see us. The host eventually came out and got us our table only to be our server too. She was responsible for serving the 5 tables around us. Food: The server started by giving us a list of all the unavailable items...the milkshakes we ordered were fine. One had a brownie which was over dry. The colored mini burger meat were also very dry. We ordered a sampler platter and the mac n cheese balls were so flavorless. Facility: Humid temperature and quite dirty. The menus were worn and sticky. Trash outside and around restaurant. If the public bathrooms everyome sees are filthy, what does the kitchen look like?? Disgusted after using the restrooms! read more

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I've been here a few times and it's always PACKED! Yesterday, I was surprised to see only 3 tables in the entire restaurant. I stopped only for a milkshake. We sat at a booth and it was super comfortable. Ordered the strawberry milkshake (old-fashioned style) and it was so good! Not overly sweet, but enough to share, and beautiful! We enjoyed our time here, they even had a photographer on site who took our picture and framed it! It was so cute, we had to buy it to take home. I had a nice, pleasant experience here and I'm sure it gets crazy when it's busy but I really enjoyed my time here. I'm glad we stopped by. read more

Sugar Factory - Orlando - Framed picture - Desserts Near Me - Orlando, Florida

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What a cute place in the "hidden gem" of Icon Park! We went with another venue for lower-end milkshakes, but if you're looking for over-the-top, this is it! When they say "chocolate-dipped" glass, they really mean it! Cotton Candy machine right there behind the counter, for making to order. Seems a great venue for a special young lady birthday or other event. Super friendly staff! She let us take photos without pressuring us to stay, so Thank You for that! read more

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this place is absolutely awesome! our waiter was amazing he felt bad because they were out of cotton candy so he spent time making here some will be back read more

Sugar Factory - Orlando - Desserts Near Me - Orlando, Florida

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The music was blasting too loudly from a speaker right on front of me, the food was expensive,and the waiter was not very attentive and slightly rude. Do not recommend. read more

I have been all over the US to several Sugar Factory locations and this was over all the best experience yet mostly thanks to our server Deon!!!! He was the life of the party. So on point with everything we needed in super sonic speed!! He was so much fun and made my nephew birthday one to remember!!! The food and drinks were good to but if u want to have the best experience ASK FOR DEON!!!!! read more

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This place is a mess. Overpriced, over hyped, sub par food. Zero ambiance, it feels like a grimy cafeteria, I had a salad that was good, but not worth $21 & a ridiculously expensive drink. Our waitress was a doll but it took FOREVER to get our bills & check out, as they were all mixed up. You couldn't pay me to go here again read more

I've always wanted to try Sugar Factory but without the reservations and we were able to do it here at the location in Icon Park. They advertise crepes and steaks all on their banner so we went for dinner. Inside, you are greeted by a candy store. It wss cool and then you walk into the restaurant where you are seated. There wasn't a lot of people there yet and the aesthetics were definitely there. Waiter was nice and attentive. Every party is subject to 20% gratuity despite how many people are in your party so just FYI. We had no issues so that was no issue. A lady came by to take our pictures just to come back and give it to us for $20 each. I thought that was a bit tacky but gotta respect the hustle, I guess. Chicken fingers: 4/5, best thing there. That isn't saying a lot. They were huge and came with fries. Blue cheese bacon burger: 2/5, lacked flavor. Bread was too dry. Salmon: 4/5, it was good, came with mashed potatoes and asparagus that was burnt. Classic dessert: 3/5, strawberry was the best flavor out of the bunch. Chocolate ice-cream tasted like it had freezer burn. No crepes on menu and only steak was 8oz steak for a good chunk of money. Overall, overrated and overpriced. Once in a lifetime thing to do and you're done. read more

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Very polite staff. Went in yesterday for the first time. The TV has celebrities enjoying their time at various SF locations. The staff was polite I ordered the 3 slider appetizer and a water. I sat in front of the bar where I watched many posts walking back and forth brushing up against staff. If you look at the ceiling mirror you can see the apparitions more clearly. The associate asked me if I was . I told him yes. But I dont know if he knew a specter had been following hi back and forth his entire shift. I would go back again. Its like a dinner and a show. If your a paranormal medium. The portal is behind the bar. ​​ read more