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    Sugar Factory - Orlando

    3.0 (1.4k reviews)
    Closed 9:00 am - 11:00 pm

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    SUGAR FACTORY - ORLANDO ATMOSPHERE

    What's the vibe?
    Very loud
    Touristy
    Trendy
    Classy

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    Recommended Reviews - Sugar Factory - Orlando

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    Wing Sampler Platter
    Renee D.

    If you're at ICON Park trying to keep both kids and adults happy... Sugar Factory Orlando definitely does the trick--just know what you're coming for. We popped in after hanging around ICON Park when the kids were over it but the adults were ready for a drink lol. Snagged a reservation on OpenTable in under 5 minutes, which was a win. Rocky and Patrick were great--super attentive and kept the vibe fun. The girls split the Strawberry Lemonade Splash--yes, it's $40 for a non-alcoholic candy drink, which is wild, but it's really about the experience (and they loved it). My husband and I went with the Reposado Espresso Martinis--pretty solid and did the job. Food-wise, we kept expectations realistic. The girls got the rainbow sliders (cute, comes with 4) but only ate one each--we boxed the rest. We've had Sugar Factory before, so we didn't go crazy on food and stuck with the wing sampler. Buffalo was the standout--actually flavorful. The lemon pepper and Cajun butter were kinda underwhelming and needed more seasoning. Overall: come for the vibes, drinks, and over-the-top presentation--not necessarily the food. Perfect for a fun stop when you're already in the area.

    Madelynn F.

    Food was good, service was very slow, and we did not get to try the desserts that we wanted. I always wanted to visit one of their locations, so while we were here in Orlando I made a reservations for a party of seven to celebrate my niece's 10th birthday (4 adults and 3 kids). We received a notification the morning of our reservation that the AC went down but they had portable AC units and were still open. We kept our reservation and when we got there, the temperature in the restaurant was not bad. However, I was not impressed with the service. It was SLOW. It was only two other tables in the restaurant, so not crowded at all. we ordered our drinks and it took a while for us to get those. We ordered the mini sliders (cute and colorful for the kids). The buffalo chicken sandwich with fries, an order of chicken wings, and a order of fries (the extra order of fries never came out, so I asked our server to take them off our bill). We wanted the the beef noodle dish, but They informed us they were out of noodles so we could not get that. And we had the voodoo pasta for two (a bit spicy, but good). For dessert We ordered two vanilla shakes, a strawberry shake, and a Cookie Monster shake. The two vanilla shakes came out first, then 30 minutes later we inquired where the other 2 shakes were, and they informed us that they were behind, so after an additional 15 minutes of waiting, we ended up canceling our dessert order. We came primarily for the elaborate desserts, and I was very disappointed that the service was slow. If there was a wait with the desserts, they should've told us ahead of time, instead of bringing out the two vanilla shakes, then 45 minutes later, still not having our strawberry shake or Cookie Monster shake with no warning.

    Chocolate Milkshake and Strawberry Cheesecake Overload
    Alexis H.

    The food everyone had was good but over priced. The menu in the restaurant did not match the online menu. The server was good but it took forever to be able to get our checks and leave. The music was so loud it ruined the entire experience. My whole party hated being there and we were dying to get our checks and leave. It was truly atrocious and I will never go back because of it. It was completely uncalled for.

    Spaghetti Marinara Pasta
    Jarred S.

    Sugar Factory is an experience and a restaurant all in one. Located in the middle of Icon Park, it is surrounded by fun places to explore and enjoy. From The Orlando Eye and Museum of Illusion to Tin Roof and Build A Bear. There is something for everyone here. The service was fantastic, the food was generously portioned and well seasoned. Our waiter was fantastic and honestly was probably the highlight of the meal. Deon made sure we were well taken care of and he was super friendly. I ordered the Spaghetti and marinara, my daughter had the chicken and waffles, and my wife ordered the Super Cheesy Bacon Burger. The food came out super quick and with the exception of my wife's burger everything was fantastic. Unfortunately my wife's burger came out with cool Mac and cheese on it which was a big let down for her. Deon was quick to engage the manager and had the burger remade, and it sadly still came out with cool to the touch Mac and cheese. To their credit they swapped her burger out quickly (she decided to switch to the Signature burger) and we took it to go. The burger had great flavor so no complaints there. They were in the process of decorating for. Valentines Day and it was SUPER cute and I'm sure there will be some gorgeous photos taken there for sure! If I could make one suggestion to the management it would be to deep clean the table tops a bit at least once a month if they aren't already. One of the huge draws for Sugar Factory are the extravagant milk shakes and cocktails covered in all sorts of sprinkles and candies, and those little bits are all stuck inside the cracks of the table tops. That's not to say the place is dirty, they clearly take pride in the place, I just happened to notice the debris and I'm sure it isn't easy to keep up the maintenance there. All in all it was a wonderful time and we'll be back for sure!

    Marlo W.

    The decor is super cute and perfect for photos. The shakes and drinks are insane, fun, colorful, over the top and expensive for the taste. I've had the sliders and chicken tenders before, both were pretty average and expensive. But this time we ordered the banana split sundae to share. We were the only patrons in the restaurant, and it took a while to come out, I even wondered if they were churning the ice cream in the back. But it was worth the wait--huge, shareable, and actually pretty delicious, especially the caramelized bananas piece. I think it was sound $25... not bad for 3 people to satisfy our sweet tooth after a day of activities.

    Nina S.

    We visited Sugar Factory in Orlando while in town and had a fun experience overall. The atmosphere is lively and perfect if you're in tourist mode and want something playful. We ordered a few different plates to share and they were all alright, nothing super memorable, but the real standout for us was the milkshakes. They were incredible and something I'd absolutely fly back for. If you're looking for a fun spot with show-stopping sweet treats and over-the-top shakes, this is worth a stop

    Milkshake
    Sara L.

    We happened to be at Icon Park, so we decided to have dinner at the Sugar Factory. I've been to the Sugar Factory at both the Mall of America, and Las Vegas. This location was not as good. The AC didn't seem to be working, which I don't hold against them because I also work somewhere where the AC sometimes goes out, I know it's out of their control and I noticed they were doing everything they could to keep it cool. But it was hot inside and the music was also really loud, so we chose to eat outside. There were a few other tables of people eating outside as well, but we seemed to have been mostly forgotten. Eventually we were the only ones left outside. Took a while to take our order, then took a while to get our order. We needed ketchup, but no one came to check on us, so we just started eating. I tried to flag someone down, and finally did. When we got our milkshake, they forgot spoons, and it took a while to get them. The food was ok, but really you don't go to Sugar Factory for the food, you go for the drinks and milkshakes. I will say the Milkshake was really good.

    Aarti H.

    This is a very lively place to come for brunch as me and my family did. It was Mother's Day and they were offering a free non alcoholic pina colada for all moms which was great. I was a little disappointed that their menu was limited compared to the menu that was online for other locations because there were items I was craving that this location didn't have. I got the smores nutella waffle and my husband got the strawberry cheesecake french toast. The presentation was great as my eyes really ate first. My kids shared the chocolate chip pancakes. It was a lot of food except for the pancakes. The pieces were very thin and not fluffy. Our waitress was friendly and attentive. The atmosphere is energetic even in the daytime. They have some unique and crave-able food. I would come back here and try out some of the other desserts.

    Beef and Broccoli Thai Noodles
    Amely C.

    Sugar Factory is still a hit if you're looking for a place that has that WOW factor when visiting Orlando, especially if you're coming from a smaller city/town. They've been around for years for good reason. Could the entrees taste better? Sure. But be honest, no one goes to Sugar Factory to have the best tasting meal of their lives. You go to Sugar Factory for the experience and the gluttony. The experience of larger than life drinks and desserts. The party environment when having a celebration. The insta-worthy moments. And you'll still leave full and satisfied overall. Many of the servers at this location will have fun with you. Allow them to enhance your experience if you're into that sort of thing.

    L.J. B.

    Basic food for prime steakhouse prices. It's loud and overhyped. The floor was sticky and I was disappointed in the food. Kids will like because of the environment but Chilis and Applebees level food.

    Pretty patties

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    7 months ago

    It was a fun experience but I probably would not do it again. Food was okay. More about the ambience.

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    Sugar Factory - Orlando Reviews in Other Languages

    Ask the Community - Sugar Factory - Orlando

    As of today (10/17/18), what is the actual Happy Hour? I have family coming in town next week and they want to go to Sugar Factory.

    M-F from 3-6, at the bar. $5 off goblets, $3 off martinis and cocktails. $6 Florida wings, fried Mac and cheese pops, and meatballs.

    Do they have Happy hour?

    yes! 5-7 M-F $5 appetizers, drinks, & $5 off goblets

    View All 4 Questions

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    What a lovely spot! While shopping all day, a sweet treat was needed. I want to start with the ice…read morecream side. It had alot of really good flavor options. The worker allows you to try them to find your favorite. I got 2 scoops of the banana pudding. Oh. My. God. It is to die for. It had a great balance of banana and nilla water flavors. My mom also had 2 scoops. I thought the prices were very reasonable and made for an inexpensive dessert. I highly recommend. The candy store is awesome. There is so much to look at. There was lots of candies that I haven't seen in along time. This shop has one of the longest fresh chocolate cases I've seen. There was so much fudge options and other goodies. We got several chocolates to enjoy later in our hotel. They were delicious. The staff here is the sweetest. We felt so welcomed and were greeted right away when we entered. They were patient while we decided on the flavors of chocolates we wanted. I really enjoyed my time here.

    While walking around DeLand we came across Pat and Toni's. When you walk in they have good music…read moreplaying and every space is covered with brighter colored candies. They have so many options to choose from, there's something for everyone. We wanted a few pieces of chocolate so we went to the counter and were greeted by the worker. We made our selections and paid. Then we went to the ice cream side and ordered a milk shake as well as an expresso with ice cream. All the chocolates were fresh and delicious. The milk shake had just the right amount of sweetness and thickness consistency. The shot of expresso mixed with ice cream was the perfect mix, and a great afternoon pick me up. Whenever in DeLand this will always be a stop for me.

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    Main Street Confectionery - The colors are so welcoming!

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    I don't know how I missed the Main Street Confectionery during my past Disney World trips, but…read moreduring my latest Magic Kingdom visit in October, I saw the Main Street Confectionery at Main Street U.S.A, as soon as you enter the theme park on the right side. As soon as I walked inside the shop, I could smell the chocolate, caramel, and the freshly popped popcorn! It's a class sweet shop. The shop has a variety of treats which are made fresh on site! Glass classes are filled with hand dipped caramel apples, massive Mickey shaped marshmallow wands, fudge in rotating flavors, and other items like crispy rice treats coated in themed sprinkles! You can actually watch the candy makers behind large windows which is so much fun! The Confectionary also introduces seasonal and limited edition treats that tie in holidays, park celebrations, and special events. There are a lot of prepackaged candies as well, and exclusive popcorn mixes, and even themed chocolate bars that you can purchase! I actually ended up getting a frozen lemonade mix from the Main Street Confectionary. It was a nice warm day in October and it was a perfect refresh drink to enjoy at a bench in Main Street U.S.A. The store does accept Disney's annual pass for a discount! The team members are fantastic!

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    Sugar Factory - Orlando - desserts - Updated September 2026

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