Called Lynch and Sons to see if they can inspect my underground pool heater for repair. Messed up…read morescheduling the first visit, after committing a time, rescheduled, and still came at the wrong time and day. The receptionist did not seem to know what she was doing. Was very confusing to understand, and unable to make an accurate scheduled appointment. The one thing I will give her credit for was a $75 fee she explained very clearly....hmmmm, that Lynch and Sons charge just to look at your issue. She stated that this fee would be carried over to the job, if you choose to do so. Wow, they made $$ off me without doing a thing. Only pool company I've ever dealt with that does this. It's a scam!!! She also had sent me prices of new heaters via e-mail......even before the heater was technically looked at by a technician. It seems as if there whole objective was to charge me thousands for a new heater without an actual diagnosis.
So.......The first guy looks it over, who was not the tech, very nice guy, just not an actual tech.....and stated he wasn't....."OK"??? Takes video of the heater and says that he will forward to the actual tech......ummm, OK? Next, another guy comes two days later, the technician, This technician wasn't even in my backyard for 10 minutes, and tells me that more than likely I need a whole new heater, or a repair option that would cost more than a new heater ......."WTF"!!!! Minutes later, I'm quoted by e-mail from their receptionist prices for new heaters again.....Really!!! Shortly finding out they quoted me a wrong price, wrong heater for my pool, and calling them on it ......there mistake!!!! The owner responded e-mail (after I asked the receptionist for them to call me), tells me they made a mistake in pricing, and wanted to charge me hundreds more because of their mistake. I understand we make mistakes, it is a human thing to do. However, you should honor the original quote you made, or at least meet half way. There solution was a few weeks of free pool cleaning service......Really!!!
I will never use these guys again, nor recommend them to anyone. They are crooks!!!!!
Decided to get a second opinion.......found it was only the sensor that needed replaced. The heater was still good. Saved over $2000.00! Shame on you Lynch and Sons!!!!
Two months later........Pool/Spa heater is still working awesome!!!!! So glad I got a second opinion and saved thousands of Dollars LYNCH AND SONS!!!!!!! Something I wanted to tell you. When you corrected me on my time frame of 10 minutes (informing me that the technician was in my backyard for almost an hour) your technician stating I needed a whole new heater or higher price repair over a new heater.........it was only 5 minutes he was in my backyard. Your technician may have stayed longer after he stated to me I needed either a new heater or very expensive repair. However, this was stated before he looked at the heater.