Nice work Reasonable price but sometimes varies widely…read more Very busy with lots of customers

Everything. They fit all my suits and pants with perfection. And they are QUICK when dry cleaning…read moretoo

Cindy is a life-saver! Took her a botched job on a dress/skirt alteration for my wedding rehearsal…read moredress and she fixed it promptly, affordably, and it's even BETTER shape. I wish I had her do my full dress alteration! Thank you Cindy!

Went to get my suit altered. The services was extremely pricey and work was incorrect. Would not…read morerecommen.

Nora (who basically is Art Tailors) is awesome! I've been coming here for a few years. Due to a…read morerampant shopping addiction and tiny arms, I've brought her somewhere between 10 and 15 suit jackets for sleeve alterations. I've tried a couple other tailors in town when turnaround wasn't going to be as quick as I wanted, but quickly came back for my regular items --- and many priority items, since. There's not much variety in what I've brought in (so far), but I'm still pretty comfortable leaving a review that says Art Tailors is the best in town. PS - It is my understanding that Nora has only owned this business for a few years now, so older reviews may no longer be relevant.

Nora is very skilled and pleasant. She shortened sleeves on a wool coat and tailored a quilted…read morejacket to make the shape more fitted. There might be other tailors who are cheaper but the quality of her work shows.

I took two dress jackets in to have the buttons on jacket A moved to Jacket B (and had no use for…read moreJacket B buttons removed). I paid $50 for this which I deemed to be a fair price. When I got home with the jackets, I saw that they had done the opposite; put buttons from Jacket B on Jacket A. I promptly returned to the cleaners and approached the lady who had helped me originally and had done the work (and made the mistake). All I asked was for her to make it right. Fortunately she had kept the buttons from Jacket A. I requested that she put the buttons on the jacket as I requested. She proceeded to tell me that I would have to pay another $50 to fix the mistake. I told her that I didn't feel I needed to pay double to correct her mistake. She tried to lower the fee (as a courtesy) to $25. I told her that I paid $50 to do a job and that she didn't do as I asked and I didn't think it was fair that I would have to pay another charge to do what was asked in the first place. Based on this, I will not return to use their services and am now out $50

Highly recommended- I have been going here for almost 10 years now, bringing both men's and women's…read moredry cleaning, drapes (even a shag rug which they did an awesome job on) and other items that needed mending/alterations. The ladies here are very skilled seamstresses as well, and have taken in suits, altered hems, replaced zippers, you name it. All of my shirts and pants are skillfully cleaned and pressed to my request, and I've never had an issue. Very friendly and helpful staff, reasonable rates. Love to support a local business like this, and hope others do as well! One time I noticed that I had brought in a shirt that was missing a button, and they had fixed it without even mentioning it to me. Great service!

I would recommend Best Cleaners for alterations because of the great customer service, speed of…read morework, and price point. I brought a dress in expecting alterations to take a month and the ETA was just 2 days later (and it was ready at that promised date). The dress came out a tad shorter than expected (which I can solve by getting different shoes) and without me even asking the owner(?) gave me a discount. In my book this is great customer service. The owner was very nice and professional when I dropped off and picked up my dress so 5 stars for customer service. The quality of the hemming (once I adjust with new shoes) is also 5 stars.

I left Puritan because of their unbelievably high prices. I started going to Best Cleaners for 2…read moreyears now and I am extremely pleased with the service. He hasn't lost any clothing in two years but Puritan did. Try comparing the differences in prices.... it's crazy how much I was paying at Puritan! He does alterations and I have to say, he does very impressive work. Prices are great, service is prompt, and he does really good alteration work.

Superb and highly professional service. Staff is extraordinarily courteous and very timely with…read moreservice. Only cleaners in the West End of Richmond that we would consider using!!!

I have been going here or alterations and dry cleaning for over 3 years now and I would not trust…read moremy dry cleaning and alterations with anyone else. My first visit I needed measurements for a Sari and while some places charge for this service they offered to do this for free for me. The staff is always friendly and learned my name after only a few visits. I am short so every pair of pants I buy needs alterations and every time they have come out perfect. While this place may be on the higher end price wise I am a firm believer in "you get what you pay for", and the Village Clears place has never disappointed.

My daughter had her bridesmaid dress altered. It was such a great experience! The shop was…read moreinviting, the owner was so friendly and her work was AMAZING!! My daughter was so happy!

I went initially to FT because of reviews on Yelp.I had curtain for 1 window,1 T…read more shirt and 1 shirt -- the scope of work was just to hem the pair of curtains,take in sleeve on t shirt,hem sleeve and take in sleeve on shirt.The bill on curtain was $80 alone...I questioned it after paying and leaving.Called Ann's in Bon Aire about curtains inflated price? Ann's said there price would be $50 --could be less just need to take them to shop.With this news I called FT ON phone and disputed the price and then FT the conceded that she would match the $50.Why the two prices...the price when I called her out,and the price when I don"t?? It's not like there was only a few dollars difference.

Got a bridesmaid dress altered here. Straps were altered unevenly. When I picked up the dress, I…read moreasked if I could try it on to make sure it fit correctly. Owner became offended and told me that customers never ask to try their clothes on. There was also a stain that was not there beforehand and she insisted that it was stained when I dropped it off. Honestly I'd probably go somewhere else for alterations.

Earlier this month, I had 5 pairs of pants hemmed. When I tried them on at home (after the…read morealterations), all five pairs of pants were too long and were dragging on the ground. I wore them with the exact shoes they were measured with and I did not wash or wear any of the pants. I brought all five pants back in the store and spoke with the owner directly, telling her that all five pants were too long and they were dragging on the ground. I asked if I could try them on and show her. She said that if the pants were too long, then it must be because I wanted them to be long. I said, "No, you have hemmed many of my pants and you know I do not like them that long." I asked again if I could try them on and show her. She said "No, it doesn't matter. I don't make mistakes. YOU must be the problem." She refused to even look at the pants, so I left. BEWARE! I have taken my alterations to Shockoe Bottom Cleaners with a total of ~15 pairs of pants to be hemmed over the past 18 months. I chose them because they are close to work. I have never had a problem with them prior to this week - they are usually very nice, as I am a regular. I feel a true measure of a store's integrity is how they view customer service and if/how they try to please their customer. I am a regular (they know me by face) and they still refused to treat me with respect. It is a shame because now they have lost me as a customer. (I cannot speak on behalf of their dry cleaning services, although they seem reliable.)