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    Sullivan Recovery

    5.0 (2 reviews)
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    Saddleback Rehabilitation Center

    Saddleback Rehabilitation Center

    3.0(2 reviews)
    3.3 mi

    Poor quality if care they only care abut tour money i hv been here over 70 days & NO imprivementread more

    Ok, I worked here 13 years ago, but I'm reviewing as a customer now. My mother suffered a major…read morestroke was receiving care in San Diego then Brea.....both were a joke, waste of time & money. Everyone told me she'd never walk, speak or eat again. Having worked in this biz (administration, I'm not a therapist) I wasn't giving up unless the staff at Saddleback agreed with the rest. THEY DIDN'T. They took us in, they coordinated insurance for us because the prior facilities used all our benefits deceptively and within the first few weeks my mom made progress. She is eating, speaking, SINGING! She's on her way to walking, she can exercise and stand, needs to work on balance & strength but not bad for a massive stroke & being 80-years old. They are always on time, efficient with appointments, friendly. Their gym is equipped with better equipment than when I worked there, everything you need for every type of rehabilitation. A diversely trained staff, a mix of neuro therapists, ortho therapists, specialized Parkinson's therapy and group therapy. Vital-stim speech therapy (hard to find) the speech therapy has been phenomenal. It's a large, clean, well organized facility that will make sure every minute of your appointment is focused on YOU. I could go on & on, but you get the picture. I would definitely recommend this place, I would go here myself if/when needed.

    449 Recovery

    449 Recovery

    4.3(20 reviews)
    1.7 mi

    AVOID GOING HERE AT ALL COSTS. There are plenty of amazing treatment centers in Orange County. Do…read morenot choose this place. I went here and was treated horribly by staff. They do not care about your well-being, they only care about clients being here so that they get your money. After leaving this program, a male house manager attempted to add me on Snapchat. Multiple of the male staff members hit on my while I was in the program as well. This place is completely unprofessional.

    Please note that the majority of the good reviews for this place are from from several years ago…read moreand that there really aren't any current good reviews. That's because this place has taken a turn for the worse over the last couple years when Rodney (The one who made what it used to be which was amazing) passed away. A lot has changed with new ownership and 449 is completely different than what it used to be. I literally hadn't even started the 449 IOP program yet before having a negative experience which was when I arrived at their house and met the house manager. She came into the garage wearing a T-shirt (nothing else) with no teeth in (she wears dentures) and proceeded to tell me that I had "too much shit" and that I would need to get a storage unit before even saying hi or welcoming me. She told me this while I was standing in the garage that stored everyone else's shit (with almost every pile being equivalent or more of what I had) so I couldn't quite wrap my mind around why I was being told that I would have to pay for a storage unit. The 449 program itself is repetitive and the groups suck and I can honestly say that I didn't learn or gain anything from the months that I spent in the this program! An example of this is that every single week for the first month I was there, I was required to attend the new client group held weekly which is the exact same shit every week! They don't provide you with lunch and's it just was overall a complete let down and waste of time. One last thing (there's plenty more to complain about but this is the last thing I'm choosing to focus on). They do a beach day every week (or every other week...I can't recall) but that involves being required to stay at the beach for the ENTIRE TIME (six long and painful hours) with no shade and absolutely nothing to do. I can understand being required to stay if there were activities planned or groups being held but there was none of that! So it's basically you being forced to stay at the beach for six hours with nothing to do, no shade and they don't even bother to provide you with food. The thing that I had a huge issue with was that I have a history of skin cancer and cannot be in the sun for that long (even with sunblock, it's not safe for me to expose my skin to that). They wouldn't even allow me to get an excuse from my dermatologist and told me that I would still be required to attend and didn't seem to even care that being forced to stay at the beach for six hours on a weekly basis was extremely dangerous for someone with my skin type & history of skin cancer! If you're looking for a solid IOP program, 449 is not it!

    Photos
    449 Recovery - These have a great new office in Mission Viejo, really nice inside!

    These have a great new office in Mission Viejo, really nice inside!

    449 Recovery - Great Tour with Joey, Lee and Jeff from Foundations. Thank you guys!

    Great Tour with Joey, Lee and Jeff from Foundations. Thank you guys!

    449 Recovery

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    Encompass Health Rehabilitation Hospital of Tustin

    Encompass Health Rehabilitation Hospital of Tustin

    4.2(97 reviews)
    12.0 mi

    My mom suffered a stroke on May 30th and, after a week at UCI Health-Los Alamitos, she was referred…read moreto Encompass. The nurses in the stroke and cardiovascular unit there were exceptional--compassionate, attentive, and truly wonderful in every sense. Through a coworker, I learned that a family member of hers was already receiving acute physical therapy at Encompass, and she spoke so highly of the professionalism and the facility that I shared it with my siblings. Not sure if manifestation did its magic, but the very next day, Gina, the liaison, reached out to me to confirm our interest in moving forward with the referral. She was warm, thorough, and deeply reassuring, guiding us with clarity and kindness. From the moment we arrived, we were struck by the environment: calm, organized, and thoughtfully designed, with each patient given the dignity of a private room. Gina had advised my mother to bring comfortable clothing and activewear, preparing her for the intensity of acute rehabilitation. The nursing staff met every expectation with grace and care. A heartfelt thank-you to Nurses Lupe, Daisy--whom my mother called her "my friend," a name they shared for each other--JP, Tiffany, May, and all the others whose names I may not have learned, but whose presence we felt deeply. The food and cleaning service crew were wonderful in maintaining a clean environment everyday and nutritious meals! My mom loved the food & it definitely provided her more insights on the importance of eating a variety of foods! I wasn't able to attend most occupational therapy sessions since they were held early in the morning before visiting hours at 8am, but I did have the chance to meet Peter and Cassidy. They were grounded, kind, and made my mother feel safe and at ease during her first shower in a week--a moment she described with profound gratitude, calling it "the best shower of my life." And finally, to our main case manager, Nhã Vũ and the physical therapy team Matt Lê, Kevin Lê, and the therapist with the earring who was described as "Kevin's student," (sorry I wasn't there to catch your name) ,Tâm & Christine- each of you left an enduring mark on her recovery. Even those I did not meet were spoken of repeatedly with admiration and warmth. My mother often recalls how one of you said you would care for her as you would your own mother and you did exactly that. There is something powerful in how she continues to remember these sessions. During home PT, she will sometimes pause mid-exercise, laugh to herself, and recount a story or moment from Encompass. Those memories have become part of her healing. We are especially grateful for the diversity within Encompass, and for the Vietnamese physical therapists who played such an important role in her comfort and motivation. Being able to communicate fully and be understood, I believe, made a meaningful difference in her recovery trajectory. She is not yet fully recovered, but she is undeniably on a strong path forward--built on a foundation of skilled care, encouragement, and human connection. On behalf of Cô Phương Lê and my siblings, we extend our deepest gratitude to the entire Encompass team. The level of care you provided was not only professional, but profoundly human.

    I can't express in words how the professional and kind the whole staff is. From the liaisons Mark &…read moreLaura which were outstanding to deal with. All the nurses are very kind and attentive. The rehab person Mr. Payman and entire staff are outstanding and good souls. Thank You Encompass staff & management.

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    Encompass Health Rehabilitation Hospital of Tustin
    Encompass Health Rehabilitation Hospital of Tustin
    Encompass Health Rehabilitation Hospital of Tustin

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    Laguna Hills Health and Rehab Center

    Laguna Hills Health and Rehab Center

    3.2(168 reviews)
    3.3 mi

    I want to take a moment to say how wonderful this facility has been. Miguel Harris has been…read moreespecially helpful, kind, attentive, and professional every time I come to visit my mother. As a daughter, knowing that my mother is treated with genuine care and compassion means so much to me. My mother is also a big fan of Miguel and always tells me how happy she is whenever she gets to see him, which is another wonderful sign of the positive impact he has on her. It brings me great comfort knowing that she has someone who makes her feel cared for and valued. Thank you to Miguel and the entire staff for the care and kindness they provide. It truly makes a difference.

    Thinking about this place makes me cringe…read more The front of the yard looks very nice and welcoming, but once I entered the place, the stench of human waste was terrible. I was not allowed to get out of bed unassisted, and the CNAs are so understaffed and do not clean the patients well. It gave me a sense of despair, I felt worse each day than when I was first went in. I couldn't wait to get out. The doctor was nice and the staff was courteous, but their medication distributions was disorganized. I missed my dose the first day and was told the medication didn't come, but the next day, I was told they had it but they didn't tell the nurse. And the quality of the nurse was less than standard, she couldn't get a IV In, and she didn't wear gloves. After I was discharged, I was told I had c-diff, an infection I contracted from it and is hard to treat. What else can I say? Never again! It's a nightmare!

    Photos
    Laguna Hills Health and Rehab Center - Exposed the corrupt facility

    Exposed the corrupt facility

    Laguna Hills Health and Rehab Center
    Laguna Hills Health and Rehab Center

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    Laguna Treatment Center - Dining Hall

    Laguna Treatment Center

    3.8(132 reviews)
    3.7 mi

    Shout out to Laguna Treatment Center located in Aliso Viejo for assisting me and getting married…read morelife together. This place offers detox, Residential IOP PHP and is more of a family than a program. Thank you so much for my sobriety and shout out to Gilbert and Michele our group facilitators. Oh, and we can't forget Bijan. His energy is next level. The care they offer is it beautiful and you can tell they have years of experience. I highly recommend Laguna Treatment Center. I look forward to returning to the alumni meetings.

    I came to LTC as my first (and hopefully only) treatment for alcoholism, and am just a few days…read morefrom discharging (4 weeks treatment). My experience has been transformational, and I am very grateful for LTC. Gilbert and Maria are some of the most inspirational leaders I've ever met, and are clearly extremely devoted and passionate about the work that they do. The entire staff is very caring and friendly, and I've found many new friends in the patients A specific highlight of my treatment was the field trip to a Native American sweat lodge, led by Gilbert. It was magical, being both detoxifying and spiritual - I am definitely going to continue attending when I'm an alumni! A low light was the amount of time it takes to get medication in the morning and evening. It would consistently take anywhere from 10-30 min just to get meds - they definitely need to figure out a more efficient process. Overall, this place is awesome!

    Photos
    Laguna Treatment Center - Therapy Room

    Therapy Room

    Laguna Treatment Center - Computer Room

    Computer Room

    Laguna Treatment Center - Outdoor sitting area

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    Outdoor sitting area

    Palm Terrace Healthcare and Rehabilitation Center

    Palm Terrace Healthcare and Rehabilitation Center

    2.9(159 reviews)
    3.7 mi

    This 5 Star rating is mainly for Jasmin, our Case Manager at Palm Terrace. I would rate the…read morefacility itself 4 stars because it is not fancy but it is clean and the staff is hard working. The young lady at the front desk is very welcoming. She gave me a very nice impromptu tour when I had to find my Mom a facility in one day's notice. She has continued to be very friendly throughout my Mom's stay. Compared to the other facility I looked at, Palm Terrace was quieter and had a much calmer vibe. They are limited to therapy in which insurance permits, but if the patient can walk, they can have someone walk with them at various times. My Mom had clean bedding and was changed regularly. My Mom is very particular and only liked the PT named Michael. She said he was hands down the best. Now, if it weren't for Jasmin, I would have been much more overwhelmed in handling the arrangements for my Mom's care. Jasmin was an excellent communicator and advocate from Day 1 until the end. She set my expectations by educating me on what insurance will typically do, and what we will try to do, and always tried to prepare me for the next steps. She let me know when my Mom had a CT appointment, arranged a very reasonably priced private transport, got my Mom a boot, ordered her a wheelchair and walker, and even helped me get Doctor's signatures on legal documents so that I can facilitate the next steps in my Mom's care. She would respond to texts after hours, although I would never expect her to. In addition, I requested a noon discharge time and she accommodated that. She also requested Michael, my Mom's favorite PT, for her last day. Moral of the story is you only get so much with Medicare, so I would recommend Palm Terrance because they did what they could do to accommodate us and the facility was clean and non chaotic.

    SHIT HOLE! If you care for a family member or your worst enemy this is the last place you want them…read moreto be. Uncaring lazy worthless people not attending to the needs of their patients that they are paid to care for. This is a tough job but if it's not for you do something else. When one is unable to get out of bed due to their liability insurance concerns and call for an attendant or anyone for that matter and no one arrives for hours what happens? I'll tell you what happens. Your loved one is forced to soil his or herself until one of these fools decides to acknowledge. Demoralizing. These people are already hurting. I complained to everyone daily about this. Nothing changed. I timed their response when called. That day was 2.5 hours. Over medicated. I pointed this out immediately that one medication's dosage was doubled then the normal dosage. Our regular outside physician whom I called to make sure that this was corrected called this to their attention as well yet they still continued to over prescribe. There is no excuse for a facility that charges $650 per day to leave those in need demoralized and vulnerable. Shameful. Call your local ombudsman if you need help.

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    Palm Terrace Healthcare and Rehabilitation Center
    Palm Terrace Healthcare and Rehabilitation Center
    Palm Terrace Healthcare and Rehabilitation Center

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    Sullivan Recovery - rehabilitation_center - Updated September 2026

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