They don't stand behind the warranty they sell you.. I have…read morenew tires that are completely knotted up and I'm stuck with them. Within the first week I noticed what looked like the belts were busted? I took the truck back in and they told me that was how they were made? So they slapped a tire weight on it and called it a day.. after a few months it continued to get worse, so, again I took it back in and they told me the tires were cupped, and that I needed new tires.. They told me they had them in stock but made it perfectly clear I wasn't getting them without paying.. They did offer me a discount on a new set but in my mind that's not how warranties work... They lined up the vehicle, they mounted and balanced the tires, they literally did everything. it's not like it was at different shops? It's a shame because I've been going there for years and that had to come to an end because they want to save a few bucks?

My car broke down on our family trip to the beach. It was after midnight so we stopped at a local…read morehotel, and took it to them on a Saturday morning after being turned away by multiple places, and they look us in and took great care of us. We left our car and got a rental, to continue on our trip. They were honest, repaired the issue, without trying to up charge us or sell us anything extra, and had our car ready on our way back home from our trip. Wes and the staff took great care of us and made what could have been a nightmare scenario so much easier!

Berdine's folks always explain what is needed, give me options when appropriate, and persist when…read morethere's a mystery issue. They've kept my old cars running for 12 years.

Each person I spoke with was knowledge about my car issues and practical value of my high mileage…read morevehicle. Able to get me back on the road without overpricing the car.

I was traveling from Florida to Cleveland, Ohio in horrid weather alone except for my little dog…read moreSimon. My car was acting strange and a symbol came on the screen that indicated a problem. After 3 try for help at other places I luckily found Coles. It was 4 p.m. on a Friday. They found the problem and fixed the car and did not charge me anything! Highly recommended! I love and appreciate them! They were super!

Great service. I'm from out of town and they went out of their way to get me back on the road…read more Highly recommend!

I'm college student from out of state and was incredibly stressed when I started having car…read moreproblems away from home. I found this shop and got amazing service. Pricing is very reasonable, service is quick, and the employees are polite. I appreciate that they take the time to show me what is wrong with my car and give me an easy to understand explanation of the problem. I would highly recommend them to anyone, especially if you are less knowledgeable about cars and want to feel confident in the service you receive.

Very professional, cordial, and knowledgeable. Very reasonable prices. Fast. Nice little waiting…read moreroom.

Worst experience of my life. First time buying a car on my own. Car salesman verbally explained the…read morecontract. Pointed out only the payments per month. This seemed accurate at the time. Was lied to about the price. Had the salesperson went over the document completely, I would have probably realized the price was over $12k more than he verbalized. Silly me didn't read the entire document since it was being explained to verbally, or so I thought. When I spoke to the finance person in person, he only cared about how the car was doing for me. Completely disregarding my issues and emotional distress. The sales manager listened. Explained that he would get to the bottom of things and call me the next day. Still haven't heard from him. WORST experience I've ever had. Would never recommend

James Harlow was very helpful and knowledgeable to me when I bought my 2016 Chevy Trax Thank You…read moreCathy

Honest and highly knowledgeable. It's THE place to have your car serviced. Owner went out of his…read moreway to help me stranded in a parking lot in my Motorhome. THANK YOU!!

I had them rebuild my tranny, tranny works fine now still after a few months. however, when I got…read morethe car back I noticed a sticky spot in the gas pedal as if the cable was messed up. also the shifter locator piece was broken and passenger door squeked as if they leaned on it hard. worse yet I had the rack and pinion go out a week later and the new mechanic tells me the trans was not mounted properly level and bashed the top of the steering unit until it began to leak. no proof so this is all I can do. save your money for somewhere that takes better care of your car.

I am very disappointed in the treatment we received by the manager/mechanic, Matt. My teenage…read moredaughter had some repairs done, he chose to communicate with her via text, which I found odd. When she showed me the content of the conversation, I was irate. He made sexual innuendo/advances towards her. When I went in to speak with him, his initial reaction was to play dumb. I showed him a screenshot of the conversation and he was less than apathetic. He made no apologies for his egregious, appalling, sexual harassment. I know the previous owners and we never would have received such treatment from them. I like to patronize local businesses, but my daughter should not have to be subjected to such disrespect. I would not recommend their services to anyone.

From the owner: Family Owned Business Since 1936read more

The best mechanics. They are so caring and fair minded. They have given me rides after dropping off…read moremy car. I cannot recommend them enough. They helped me out with my older Toyota when a dealer said they could not get a part . I shall miss them now that I have moved East to Maine.

We were on our way back home to Cincinnati (via the Hocking Hills) when we began to have car…read moreproblems (brakes) just north of Nelsonville. Our daughter, who was familiar with the Athens area (she graduated from Ohio U.) told me about Sundown Garage. We quickly got a hotel room ( it was Father's Day' so not much was open). I called and left a message (they didn't open until 9M on Monday) and I called again the next morning. I was able to get the car down to them and spoke with Danny and Will. Will drive me back to our hotel, stopping at a grocery store on the way back to our hotel so we would have some food. The next day he picked me up and drove me down to Athens to pick up my car. This is the kind of service you hope for in our country, but is so rare. I thought the cost of the repairs was more than reasonable. I have always liked Athens (I grew up in Youngstown, but moved 8 times with my jobs) and if I was beginning retirement I might consider moving here, but I am almost 78. Danny, Will and Angela, THANK YOU VERY MUCH!!!

We broke down on I77. Rob came with a tow truck IMMEDIATELY! He looked at our truck and fixed it…read moreright away. SUPERB service. Highly recommend!! Thank you for being so responsive and helpful!!!!!

Very helpful with our 7.3 Powerstroke diesel maintenance, including transmission flushing and…read morefluid renewal. Also installed top of the line batteries that were much needed for the winter months.