We needed work to repair a leak in our meter pit. I called on Sunday to make an appointment on…read moreMonday. promptly answered appointment made 9-11 next day. Jeff arrived and explained what was needed. Very professional, polite, good guy. we have found our go to plumbers.

Troy came as soon as we called to check out pressure tank that was making noise. But noise was…read morecoming from our water softener Troy made appointment quickly to install a new one. (he had crawled under our house to check for other leaks) He came on appointed time and quickly installed then he replace our water purifier. All in one day, which I appreciate.We have counted on Justin Dorsey for years, they are reliable and within reason. Sorry I don't remember the office girl's name but she is very pleasant and has a great voice for speaking to customer, respectfully.

Fantastic service! Professional to say the least!…read moreWilling to educate us on our wood stove.

Owner was very rude. Asked for a simple quote for a chimney repair, but just kept getting excuses…read more Refused to give me a quite by text, said I HAD TO CALL HIM because he needed more information. After him babbling on for another 10 minutes, all he asked me was if the roof was safe to walk on....simple question could have been answered by text. Obviously the roof was safe to walk on, he just hadn't even looked at the chimneys yet to do a quote. Acted totally unprofessional and hung up on me when I asked him NICELY why he couldn't just have texted me that question. I wpuld never do business with someone that treated me like I work for them.

Our air conditioning died recently. I called Cook basically because I just happened to remember…read morethe name - from a commercial or something. I am incredibly happy that I made that call. From the moment I called, all the way through the process, and even after the sell/installation, the employees of Cook Heating & Air have been courteous, professional and just plain nice. Angie on the phone, Troy with the service call, Mark and Kevin with the installation - impressive, knowledgable, patient, honest...this is how a company is supposed to treat its customers. I would not hesitate to enthusiastically endorse Cook Heating & Air. Our new geothermal system is amazing thusfar - pretty much a constant 68 degrees - even when it's in the 90's outside. Perfect. Thanks Cook!

Outstanding group of people! Troy & Brian-They were excellent technicians. Both were punctual,…read morefriendly, and extremely knowledgeable about my furnace. Each question I asked was given a great response which put my mind at ease. I appreciate their efforts and will continue to use Cook Heating and Air in the future. Jay & Chris-They did a great job on the installation of ducts in my house and their repair work was exceptional. The job was completed in a timely fashion, and there wasn't a mess left behind. Angie-She is a great customer service representative, and I was very pleased with her coordinating abilities. Denny-He is a very honest and trustworthy owner. You can be sure that he will only repair what's needed and he won't try to sell unneeded services. Once he quotes you a price, he will always honor it.

Chris and Brandy were friendly and easy to deal with. The crew they sent out to install my new…read moresystem, furnace, outside AC unit and 5 inch filter were polite, friendly, professional and knowledgeable. The lead man, I think his name was Harv, was happy to answer my questions and saw to it all went to plan. The crew was respectful of me and my property. A one day installation was a plus. I got the equipment and refrigerant, R454b (a refrigerant with a future) that I wanted at a competitive price. Brownsburg is in their normal area of operation. I suggest you talk with them, just good people. T.

Had Muse Heating tech ( Christopher M. ) out this morning for yearly maintenance on our furnace…read more Technician was very prompt, friendly and seemed quite knowledgeable and efficeant. Definitely will have them back in the spring to run maintenance on our air conditioner.. Well done.

My first experience with this company was great, but all of the follow up has been TERRIBLE. I…read morehave it all documented and it is undeniable. I waited 6 months just for a quote to do work. I followed up two times and received no response. When I finally did get a response on the 3rd attempt, they supposedly had no record of ever being at my house, yet there was a text message exchange from April 18th in the same text message thread of them confirming an employee was on the way. They then asked me to do their job for them and tell them when the employee was there and what they were supposed to quote. Magically, it took them 2 minutes to deliver the quote via text! Only problem, they didn't quote everything they were supposed to quote. Seriously, this is not difficult, I am literally trying to give you business and you cannot give me a quote for what I asked for in an effective manner? I am trying to do business with what I thought was a nice, local, family owned operation, but apparently they did not take the business 101 class. I called again and asked for a complete, accurate quote to be emailed to me like any normal, professional business should be able to do. The lady again acted like she had no clue who I was and said she was going to look it up after gathering the same info from me that I had previously given to her multiple times. Once she found the information, she texted me back to say she had quoted me for the job....again...you quoted me for half of the job, not the full job. Pay attention to what I am telling you. I am trying to give you business for MORE than what you are even quoting, yet you cannot comprehend basic requests or produce a professional, thorough quote via email. It is sad because I feel like this is a good business with good people, but they lack in details and in the capacity to run daily operations in a way to where they know what is even going on. Sorry, but I tried...and tried...and tried... to give you business, but your own ineptitude (you might have to look this up to know what it means) failed you. Good luck...I will talk to some of your employees who will tell me what is really going on there.

Nothing this so called business owner said was true! He wasn't there! Never had a business charge…read moredouble and they always come in pairs. The workers left my new refrigerator in the garage and was here for a very short time ! What about that is "GENEROUS"-

We have used Thorntown Heating and Cooling several times. Bought a brand new ( 2) furnaces totaling…read moreover $10,000 from them. Which are 2.5 years old, and still under warranty. Had Thorntown Heating and Cooling back out today because the PVC pipes that remove the condensation fell apart, the gentleman got in the attic to which they never installed that pipe when installing the new furnace. He said that would be $125. 2 hours later I noticed my furnace would not come on, called Thorntown Heating and Cooling again, he said it will be $125 trip charge this is you're problem now, not Thorntown Heating & Cooling. So before I had them out AGAIN, I opened the furnace door and put it back on, he didn't have it on properly when he was out here this morning. How would you charge my parents for something you didn't put back on correctly to begin with? Complete your job, and do it correct the 1st time when you do it. I will NEVER use Thorntown Heating and Cooling again. Jones Home Services has my business, and the rest of my families business. Eric

Thorntown Heating and Cooling has helped me out a few times. Each time I used them, they arrived…read moreat the time stated and did the repairs at a very fair price. Thank you for being there for me!

Warren is the best; our technician fabulous, customer service and information appreciated! We plan…read moreto have them back to check our furnace for winter. Thanks! Stacy Hutchens

Called this company within an hour. they were at my home approximately an hour later they were done…read moreand heading out the driveway. good people, hard-working, reasonably priced.

If your even thinking of calling Findley well disservice ,read this first.. I witnessed first hand…read morewhat kind of a butcher well business these people are operating, i called for an estimate for a stary to finish new well installation,owner came out and gave me an estimate for $15k. Which was 5k.over the first two estimates,I asked why? He claimed he uses American parts, I gave him the job and he came out the next day wanting payment first, I regretfully paid first,that's when the nightmare started, he destroyed two trees and landscaping getting the rig on my property also sinking his truck two foot deep ruts throughout my lawn, started to drill ,and all the gray cement like muck that came out of the ground,the dumped it all over my evergreens and shrubs so that they didn't have to remove it,just hide it, then even tho they struck water at 135ft. He lied to me and said it took 180ft.so that he can charge me more money, then they dug the property to run the waterline and destroyed two ceramic drain tiles without telling me, they just threw dirt over the d broken tiles to cover it up,then they took a sledge hammer to my cinder block wall to my basement and made a one ft. Wide hole for a 1 in.waterline and just left the busted up cinder block,so that when it rained that night my whole basement got a foot of water from it., they also destroyed my electrical box and took the power source from my clothes dryer to wire the well pump,so that I'm now without power for my dryer,and left a ton of cut wires all over and my electrical box uncovered and hanging circuits live. I also must tell you,all that B's about American made parts.. a big lie! The well pump went out two weeks after the installed it,and every part they installed stamped "CHINA" and he blocked my number to avoid talking to me! Because he knows what he is! A thief! And a butcher! You have been warned. It cost me a total of 25k.to clean up and right all of his wrongs and this is why I'm telling everyone to avoid this butcher!! You have been warned.