Our air conditioning died recently. I called Cook basically because I just happened to remember…read morethe name - from a commercial or something. I am incredibly happy that I made that call. From the moment I called, all the way through the process, and even after the sell/installation, the employees of Cook Heating & Air have been courteous, professional and just plain nice. Angie on the phone, Troy with the service call, Mark and Kevin with the installation - impressive, knowledgable, patient, honest...this is how a company is supposed to treat its customers. I would not hesitate to enthusiastically endorse Cook Heating & Air. Our new geothermal system is amazing thusfar - pretty much a constant 68 degrees - even when it's in the 90's outside. Perfect. Thanks Cook!

Outstanding group of people! Troy & Brian-They were excellent technicians. Both were punctual,…read morefriendly, and extremely knowledgeable about my furnace. Each question I asked was given a great response which put my mind at ease. I appreciate their efforts and will continue to use Cook Heating and Air in the future. Jay & Chris-They did a great job on the installation of ducts in my house and their repair work was exceptional. The job was completed in a timely fashion, and there wasn't a mess left behind. Angie-She is a great customer service representative, and I was very pleased with her coordinating abilities. Denny-He is a very honest and trustworthy owner. You can be sure that he will only repair what's needed and he won't try to sell unneeded services. Once he quotes you a price, he will always honor it.

Riggen mechanical is a true down home service company! I had (Steve) come and change my electrical…read moreservice from 100amp to 200amp and run some wiring for myself during my remodel! He was very knowledgeable and also educated myself on some items. Also today my A/C unit went out. Riggen sent out a technician right away (Mitch) who came over and was able to quickly and accurately troubleshoot my outside unit and determine the capacitor was the issue. Very trust worthy company with great employees who will treat customers right!

From the owner: 24/7 Emergency Service. Riggen Mechanical Solutions offers comprehensive solutions for all your…read moreresidential and commercial mechanical needs. Whether it's building management, controls, refrigeration, ice machines, HVAC, make one call and you're covered. We service all makes and models. * Commercial Refrigeration * Industrial Pipefitting * Computer Rooms * Water Processing * Customer System Design * Metal Fabrication * Electrical * Plumbing

Highly Recommend Hoppy…read more.. We recently had an AC unit installed by Hoppy and were extremely impressed with the service from start to finish. Our Home has 14 year old Goodman and they gave us choices of repairing only the needed component but at this age we decided to go with modern, better SEAR value unit. We would highly recommend them for future needs. Here's why: Excellent Value: The pricing was very competitive and we felt we received outstanding service for the cost. We got 12 year warranty and Yearly Service included with this install. Fast Service: The entire process, from initial inquiry to completed installation, was handled efficiently and quickly. Their attention to detail is evident due to their use of a tablet with custom questions and collection of data to assure we didn't miss a process nor engineering size issues, etc. Confident Professionals: The technicians were knowledgeable and instilled confidence in their expertise. They explained everything well, plus i asked many questions. Accurate Work: The AC unit was installed correctly and is functioning perfectly. Outstanding Customer Service & Communication: Every interaction was positive. Communication was clear, timely, and professional throughout the entire process. On-Time Installation: The installation was completed on the exact day and within the timeframe that was promised. Trouble shot on a Friday and installed scheduled on Monday and completed on Monday as stated. Small Family Feel with Modern Technology: We appreciated the personal touch and friendly service of a small family business, combined with the efficient use of modern technology for troubleshooting and support.

Logan, Seon and Matt all did a great job! We needed a new furnace and the time from realizing that…read morewas a need, receiving a quote and having a new unit installed was less than 2 weeks. The entire Hoppy team were quick to reply to any questions, on time, professional and knowledgeable. Logan and Seon did the install and took the time to explain what they were doing through the process and answer any questions we had. Highly recommend Logan, Seth, Matt and Hoppy Heating and Air!

Cayden was very professional. He was unable to solve my issue with dryer vent. He did not try sell…read moreme anything, in fact, he did not even charge for a service call. He gave me excellent advice on how I could fix it myself.

Of course on one of the hottest days of the year, my A/C goes out and my upstairs is 88 degrees! As…read morea new homeowner, I was at a loss with what to do. Fortunately, Mr. Quik could get someone out to check it out in just an hour or so. The technician was so kind and was joking with my partner the whole time as he worked on figuring out the issue. The technician, Art, was able to figure out the problem and fix it while also giving us some tips for our A/C upkeep that'll help to maintain our system and hopefully make it last a bit longer. When that day comes that we eventually need a new system, I'll be sure to give Mr. Quik a call!

I'm really sad to put this because the first time I ever called used Dave's Heating and Cooling…read morethey were very prompt, great, and informative. But this last time was anything but that. We were concerned about our furnace in a new house. Granted we are an all electric and we did not know much about how it worked, other than the fact our electric bill practically tripled, so we wanted to rule out anything that could be causing problems. I had replaced both elements on my water heater, checked the amperage on my panel, furnace, and water heater to not find anything to cause alarm before the service call date. However upon arrival after driving my kids to school the day of the service ca I caught the tail end of the technician basically telling my wife 'either find a new number to be comfortable with, or purchase a heat pump or a new furnace.' I did electrical work when I was younger and could never imagine speaking to a customer this way. I understand that the winter had been rough and you didn't want to be out in it but as a customer I was requesting service, paying for said service and answers. Not for my wife or I to spoken to disrespectfully the way we were. Also the comment of 'your bill is what it is.' I'm sorry but sounds to me like customer service and speaking with tact was not something that was taught. I do not care how skilled or knowledgeable someone is, if you are just rude and disrespectful there is no reason or excuse for that. Maybe others will have better luck, but as for me I will pay the service bill I will be getting charged, which I'm essentially paying for someone to treat me like an idiot and tell me to spend more money to 'possibly' save money in the long run, but will definitely not be calling this business again.

From the owner: Specialties Residential and Light Commercial Heating and Air…read moreConditioning Sales, Service and Installation, Sheet Metal Fabrication, Locally-Owned-and-Operated Products Furnaces, Humidifiers, Boilers, Air Conditioners Services Heating And Cooling Repairs, Furnace Repair and Installation, Open 24-Hours Everyday Brands Rheem, Carrier, Thermo Pride Locations Notes 1 Block off the Square

HCI to the Rescue. Above and Beyond the Call of Duty. They responded when my contract carrier…read morerefused. Outstanding fast efficient professional work. They have an uncommon sense of customer care in a humanitarian sense that's sadly lacking today. Background: We got hit by the perfect storm: very cold weather sets in, evening, weekend. And now let's add I'm home convalescing from Covid all of a sudden, my heat pump decides to die. No problem I call my 24/7 contract tech AIRTRON. They tell me since there's a Covid case in my home they will not respond, PERIOD! I have to wait a minimum of 10 days. I sadly start pleading, saying I've been a loyal monthly paying sap for over 2 years, that I promise to remain indoors, that the heat pump is outside, that since it's iced it's an outside problem, that I will do everything by phone. That if the problem is inside then I understand, but if it's outside please come and inspect. Nope! They've hired the perfect quasi sociopathic phone operator. She says, "No,..." sending chills down my spine, and most professionally distant and void of any human emotion, "Ok, call us back in 10 days, I'm only following direction from my manager BYE! Click!" I then call my neighbor who grew up here and knows everyone, he says, oh no problem call Buddy Hart and his son Schuyler at HCI HEATING AND COOLING. They're local folks. They'll take care of you and are human beings. They are the best. I call Buddy at HCI. I tell my problem. I tell him I had family member test positive for COVID, was fully vaccinated, feeling okay, just headache. But will stay locked indoors. Please come and help. Buddy doesn't hesitate and says, " No problem be right there don't worry. We'll get you up and running again." Schuyler Hart from HCI comes right away, diagnoses problem and has us back up in operation. Thank You HCI for going way above the call of duty. God bless you all.

Needed an inspection of heat pump, knowing that refrigerant was low. Our usual HVAC service company…read morehadn't been reaching out for a biannual clean and check in quite some time, and when called a few times to arrange an appointment, no answer. Even no follow up call after leaving several messages. Called Buddy at HCI, was able to set up appointment for later that week and received prompt and efficient service to the keep the old unit operating until a decision can be made about a new one. Highly recommend them, very friendly and approachable with good knowledge and informative when asked questions. No hard selling either.

We had a new heat pump installed in January and are very happy with the system. The price was very…read morecompetitive and the customer service has been great. I highly recommend them.

From the owner: Combined over 30 years experience serving Boone and surrounding counties!read more

Buddy came out and indicated nothing was wrong with my HVAC system. I knew he was mistaken and had…read moreanother company out that confirmed system failure with a fire hazard. Daniel Eckerle, the owner, acknowledged his workers mistake and offered a refund and to make the repair the following day. Daniel informed me he was giving me his personal number to reassure me he would remedy the situation personally. I reached out the following day directly to Daniel to find out it was not his personal number. Daniel called me later that morning saying it would be a few days before he could complete the repair. He knew it was an emergency and strung me along. His company is now refusing to provide the refund after I chose to have a timely and competent company complete the repair. Do not fall for this company! Daniel, the owner, will feed you whatever he believes is needed to take your money and get the job. I highly recommend avoiding this company at all costs.

Anyone considering Airy Time Heating and Cooling should probably reconsider…read more When our new heat pump suddenly stopped working, we were assigned Airy Time through American Home Shield to come fix the problem. After looking at the system, he said that we were about 1lb short on r410a coolant. We were verbally told that the cost for the 1lb would be $478 (this does NOT include labor, as that is billed separately to AHS). We were pretty surprised and asked if there was any way we could cut costs. We were told that this was actually cheaper than the older kind which would have been a whopping $1,000. This is our first time having a Heat Pump since we just moved here and are used to Swamp Coolers, so we aren't familiar with the average cost for coolant. We were still shocked, but thankful that we didn't need the REALLY expensive stuff. We signed on the dotted line and that was it. We were never informed that this was a flat rate for between 1-3lb of coolant. Had we known it was on the low end of the flat rate, we would have tried to get other quotes. I called Company "B" who originally installed the heat pump, and was told that they only charge $85/lb. I felt physically sick. Company B suggested I call Airy Time and try to get some of my money back. The woman I spoke with at Airy Time was very rude and kept telling me that their price was "industry standard", and that I agreed to the price. When I insisted that we didn't know it was a flat rate and that their competitors charged so much less, she told me that Company B "wasn't their competitor" and that they had the professionalism and expertise that other companies didn't, which evidently justifies their 5.5x cost increase. When I told them I would be leaving them a bad review, I was told that I was being threatening. She repeatedly kept talking over me and asked quite condescendingly what she could do to make me a happy customer. I told her I would appreciate if they would price match Company B's $85 quote or at least give a partial refund, and she insisted that they wouldn't price match because they are far superior to Company B. When I was still obviously unhappy, she said that she would refund me all of my money, but I wouldn't be their customer anymore and would have to seek future service elsewhere. I said that would be fine with me, and her response was, "You're so not our customer, you just got yourself some free coolant, congratulations, but you have to sleep with yourself at night". I tried to speak again and was hung up on. Since their visit, the temperature in our home has actually gone up and the problem remains unsolved. I let them know this in an email and moved on. This morning, however, I have been alerted that a Home Advisor account has been created in my name, with my email address, my phone number, and my home address. A service request for Heating and Cooling has been created on this account, and I'm being relentlessly spammed with phone calls, emails, and text messages from these vendors thinking I'm looking for help. I also have been receiving countless spam calls for health insurance quotes, car insurance quotes, Quote Wizard, etc. All starting this morning. If anyone else wants outrageous prices and childish behavior, Airy Time has your back.