I lived here for 5 years. I would have lived here for as long as I was in Marin, but they only have…read more2 bedrooms and our family out grew our place. The staff, Jodi and Randy, are the very best. They are really reachable and friendly. Randy is quite possibly the speediest maintenance person ever. The company that owns Crooked Oak is also quite good, as they have set up a great online presence that allows you to pay rent online, as well as maintenance requests. The property gets better all the time too, with small but important renovations that make it just a nicer place to live. They accept cats and dogs, and fortunately the people with dogs do a great job of cleaning up after them. The neighbors are nice and generally quiet. I really can't recommend them enough. They are quite possibly the best apartment complex in Marin. (I have personal experience with three of them, and through friends 4 more. Of that sample, they are by far the best.) Each unit is quite nice and has a washer and dryer in unit. The only thing they could do to improve the units is to make them bigger, and add ac, neither of which is really feasible without just building a new complex.

I lived in this apartment for 2.5 years and had a good experience overall--well-maintained…read moreproperty, friendly neighbors, and no issues during my lease. Unfortunately, the move-out process was a major disappointment. I didn't receive any update on my security deposit within the required 21 days and had to follow up myself. After 28 days, I was told not only was my full deposit being withheld, but I was also being charged for carpet replacement, cleaning, and even an extra day of rent--despite leaving the unit in excellent condition. They also charged for normal wear and tear, which is not allowed by law. Over 45 days later, the issue remains unresolved. The office manager has been unhelpful, and I haven't been able to speak to anyone with the ability to resolve this. Final advice: If you rent here, document everything and take photos when moving out. Don't expect your deposit back without a fight--management is unresponsive and disregards tenant rights laws.

This is a wonderful complex. It's safe, quiet, and has…read morefantastic views. Janice and the entire maintenance team are very responsive. It's great to have a property management team that cares about the tenants.

I am currently looking for apartment rentals in the area. Unfortunately, the leasing agent did not…read moreshow up for my confirmed appointment at this property, which resulted in a significant waste of my time. I had a similar disappointing experience the previous day at the Pier apartment complex; readers can refer to that review for details. Both properties rely heavily on AI chatbot systems to schedule and confirm showings, with little to no opportunity for direct human interaction by phone. As a prospective tenant, it is extremely frustrating not to be able to reach a real person when scheduling or confirming appointments. That said, unlike my experience at the Pier, I was eventually able to reach a very kind and helpful agent at this property's leasing office. While they were unable to arrange a showing that day, she made a genuine effort to help and tried to locate another agent to assist me. I appreciated her prompt response and willingness to resolve the issue--sometimes that effort alone is enough to restore confidence. That's why 3 stars were given instead of 1. I drove an hour to see this property, so it's disappointing when companies fail to respect a prospective tenant's time. I'm not sure if this lack of reliability is common among Sausalito properties, but it has certainly been my experience so far.

We love it here! 3…read moreyears later and still like our upgraded 2 bedroom apartment. The ground floor apartments all have a fenced in yard - made our dogs love it here too! Super nice wood floors and crown molding (love that). My favorite if the sparkling pool and clean jacuzzi all year round. Never had a problem with any of our neighbors, great laundry rooms, and the manager (the new one the last two years) is super duper! Always helpful and attentive. He's upgraded the apartments , the parking areas, the grounds in such a positive way. Made it a really nice environment. The maintenance chief, Sal, is always timely and he know's what he's doing. Between Dante (manager) and Sal the grounds are green and flowers in the spring and summer make it a wonderful outdoor experience. Private covered parking rocks too. Best we found in all of Marin for the rent, and especially the pet friendly atmosphere. You would want to live here!

I lived here from 2012-2020, and do not recommend it for anyone. The current manager, Mike, acts…read morelike he is a nice guy; he is not. The owners and management do not care about the health and safety of residents. I had multiple service requests that were ignored during my residency here, one of which lead to a mold infestation in my apartment, #78. I reported an issue with my water heater for several years, and it was not addressed properly. A water heater leak caused toxic mold in my apartment. After reporting the issue to Mike, he had a new water heater put in without getting a permit, but did nothing to address the mold & claimed no further repairs were needed. I had to have a mold inspection done and provide him with the report showing my apartment was infested with toxic black mold (stachybotrys). He then refused to have a mold abatement specialist repair the issue, and instead had the maintenance/handyman address it. They painted over the mold in some areas and did not remove all of it. Mike was uncooperative and entered my unit without providing 24-hours notice. He ignored phone calls and emails and is dishonest. I had to choose between continuing to live in an apartment with toxic black mold or moving. I moved out as a result. Then Mike withheld my security deposit and did not send an accounting for it, which is illegal. I had a walk through inspection with Mike 2 weeks before moving out where he told me I would get my full deposit back, and a written confirmation that I had no remaining balance from him as well. I contacted him 4 weeks after moving out since I had not received my deposit nor an accounting for it, and Mike said I owed unpaid rent and a cleaning fee, despite my paying my balance in full and leaving the apartment clean. When I disputed this, Mike sent me a mutual release to sign stating he would release the deposit if I signed agreeing not to sue. If you're thinking of moving here, don't.

I'm soooo grateful for the amazing group of people that works at Madera Valley!! Yasmin,Jason and…read moreChris are by far the best team I've had the privilege to live at their property for the last year! I hope at some point I'll be back. As for now, I give you all a10 out of 10, can't ask for more.

Madera Valley is best ! It's safe, quiet, maintenance…read moreperson is very responsive. management team that cares about the tenants.

Great apartments. Well run place and great managers. Maintenance guys are great too.read more

Cute town center in downtown San Rafael that has an great plaza with Julie's Hummus, Chonmage,…read moreMagnolia Kitchen, Coldstone and Arizmendi ! Love coming here on a sunny day and great fir people watching tooo lol! Highly recommend!

The help we received applying for and touring the complex was unmatched. Blair was the type of…read moreapartment manage that one only dreams of: personable, professional, kind, and hardworking. This was going to be our college student's first apartment and Blair went above & beyond in helping us through the application process. She spent over an hour with us in her office as we couldn't get the online application to work at home. She was so helpful I knew my young adult would be safe under her watch. I couldn't believe how beautiful the inside of this complex was. It definitely made-up for the neighborhood. We would have moved here but found a place 1 block from our grandmother. We may have found a better apartment, but this place has the best management by far - and I should know as we went to 6 complexes.

I lived in this building for one year. It was the worst experience I've ever had living in an…read moreapartment complex.. Make no mistake this property is a nightmare run by SACK MANAGEMENT, just google them. They have absolutely horrible reviews and are known for ripping people off and are verified SLUMLORDS! When I applied for this apartment, I was applying for a certain unit that I viewed on the tour which is self guided because there is no management. The unit I viewed on the tour said if you moved in within 30 days, you would receive one month free rent. I applied for the apartment and waited close to thirty days. The day I moved in or the day before when I went to go look at the unit. It was a different unit than what I looked at when I took the tour at that point, I had no choice then to just take the unit I had nowhere else to go.. also they never gave me the free months rent. It was a complete LIE. Blair is horrible at her job and has trouble completing simple tasks. The positive reviews on here are from the section 8 residents. Wonderful to be paying $2500 for your rent when your neighbor on section 8 pays $500. They don't have to work so they can keep you up all night so you're nice and fresh on your day at work . Blair cannot be reached on the phone. She does not accept phone calls or make phone calls. Blair only is able to be reached via text. Sometimes you will never hear anything back or hear from some random person that seems to have taken over the text thread . There is INFESTATION in this building AGGRESSIVE, NOT FRIENDLY DOGS. The elevator is disgusting with spilled drinks other bodily fluids left on the floor. They will charge you $300to $400 a month for rip off fees boiler fee sewer fee painting the curb fee. AVOID THIS BUILDING AT ALL COSTS it's a nightmare. I'm so grateful I am out of this building!!!!!

First off let me just say, Oaktops is Family Owned and not farmed out to some corporation. Your…read morerent is the same every month unlike our neighbors at Bella Vista and The View. Beyond the EXTREMELY reasonable rent, Oaktops has the greatest community. Everyone looks out for each other and that includes Management. Let's take a moment to talk about "Management" At Oaktops we have Jana and Heather. They along with the Super, Manuel, have created the nicest, cleanest, safest environment you could ask for in Apartment Living. Nothing is ever an issue when speaking to them. If you have a problem....they fix it, that's it. That simple. I have been here 4 years. I moved in to clean carpets, freshly painted walls and great appliances. My dishwasher started acting funny and Manuel came to look at it. He made an adjustment and it went back to working again. But then it did the same thing. Fix it again? NOPE!! Not doing that. They just ordered me a new dishwasher. Now, let me just say it wasn't ANY dishwasher. It was a top of the line all stainless steels gorgeous and SILENT dishwasher. I was in heaven. And when my refrigerator started making "lakes" in the bottom under the produce bins. Same thing. Brand new, peal the protective plastic off it (I didn't have to I requested to lol) even better then the one before Refrigerator!! Bottom line there is a reason we have tenants here for 20 plus years. Because we are seen as people, not tenants and that is a culture the Owners started and I hope spreads like wildfire. It's a joy living at Oaktops and I doubt I never leave. Oh and they have great reasonable amenities that are logical and useful unlike the places charging for community living rooms. We have free laundry and the option to rent a storage unit on site. Oaktops makes apartment living not only easy but enjoyable!

My husband and I lived at Oaktops for close to two years and have nothing but wonderful things to…read moresay about it. Jana, the property manager, is by far the most attentive, transparent, and caring property managers we have ever had. Manuel, the lead maintenance associate, is an extremely hard worker who is very thorough and timely when it comes to addressing any issues that arise. The safe and quiet atmosphere at Oaktops along with the incredible view of Marin County is truly unbeatable. Had we not moved due to a job relocation we most certainly would have stayed for much longer. To anyone looking for a place in the San Rafael area I highly recommend Oaktops as you will not be disappointed.

Bridgecreek looks peaceful at first -- mature trees, quiet pathways, a pretty name -- but living…read morehere tells another story. The real issue isn't the property itself; it's the management behind it. I've lived here long enough to see how little accountability exists at the top. Communication with the office is inconsistent, dismissive, and often downright unhelpful. Requests are brushed off, follow-ups are ignored, and there's a sense that management just doesn't care once you've signed your lease. You'll get polite words when it's time to renew, but not much support when there's an actual problem. To be clear, maintenance is not the issue. Alex, in particular, is responsive, kind, and genuinely cares about residents -- he's the one bright spot here. He shows up, follows through, and actually listens. It's unfortunate that management doesn't match his professionalism or reliability. Another frustration: the pricing is completely backward. My unit is not renovated -- older flooring, original cabinetry, dated fixtures -- yet I'm paying more than residents in newer, updated units. There's no logical explanation for it, and management won't give one. You're essentially paying premium rent for below-average conditions. Noise levels vary depending on your building, parking is tight, and guest spaces are scarce. But the bigger problem is the lack of fairness, communication, and consistency from the leasing office. It's not just an occasional oversight -- it's a pattern. Bridgecreek could easily be a great place to live. The property has charm, and the maintenance staff do their best. But until management learns how to communicate with residents and treat people with respect, the experience here will continue to fall short of what it should be -- especially for what they charge in Novato. If you're looking for a well-managed community where your rent actually matches the quality of your apartment, keep looking. Bridgecreek has potential, but management makes it an exhausting place to call home.

The Maintenance team is amazing and fast. When I put in a work order it's handled hastily. The…read moreneighborhood is quiet and safe. I've been here 2 years and I do like how all shopping is conveniently located within a 5 minute drive.