We had been very unhappy with our prior property management company, were looking for a change,…read more and happily found North Lake Property Management via Yelp. In a very short time, James and NLPM have proven to be one of the best decisions we have made regarding our property. He is proactive, readily available, creative, and approachable. James approach is hands-on and personal with everyone involved. He creates relationships with the property owner, his local resources, and the guests. It is a refreshing change from our prior management company. We are so pleased and would recommend NLPM without hesitation.

We've been extremely happy with North Lake Property Management. The team is professional,…read moretransparent, and quick to respond to any questions or maintenance requests. They've made owning and managing our property completely stress-free -- everything from tenant screening to regular inspections has been handled with care and attention to detail. I really appreciate how proactive they are in communication and how easy they make the entire process. Highly recommend them to any homeowner looking for a trustworthy partner.

ManageHome has been an absolute game-changer for managing my Truckee property. Meghan and her team…read moreare incredibly professional, responsive, and knowledgeable about local STR regulations and permitting. Their 24/7 availability, attention to detail, and seamless coordination of everything from guest communications to home maintenance give me total peace of mind. I truly feel like my home is in the best hands--highly recommend to any second-home or short-term rental owner in the area!

I will leave 6 star if there is such option. Meghan and her team did wonderful job managing my 2nd…read morehome in North Tahoe. Responsive, very competitive price, and fast action for any urgency. I cannot say enough. Best of best and I strongly recommend them to anyone who needs a local property manger to take care of your house and guests.

Avoid This Property Management Company - Dishonest and Aggressive…read moreI would strongly advise against renting from this property management company. Our experience was incredibly frustrating and ultimately felt like we were being taken advantage of. We were charged $250 for a pipe repair without ever being contacted, consulted, or quoted for the work. When we tried to schedule a meeting to discuss the charge, they refused to meet, ignored our calls, and eventually threatened us with eviction unless we paid. We were forced to pay for something we had no opportunity to approve or dispute. When we moved out, we gave more than 30 days' notice, professionally cleaned the carpets and the home, and even touched up the walls. Despite this, they withheld $2,100 of our security deposit. Their breakdown included: * $300 for drywall repair (not previously mentioned or shown to us) * $1,100 for painting the entire house (even though we left it in great condition) * A charge to replace a lightbulb they falsely claimed was out * $260 for cleaning (even though we had the home professionally cleaned) Throughout the process, this company was unresponsive, evasive, and became aggressive when we questioned the charges. It was clear they had no intention of communicating fairly or ethically. They do not treat tenants with respect and seem to rely on intimidation and avoidance to force compliance. This company took advantage of us and treated us dishonestly. Renters, beware--they will take your money and ignore your concerns.

Sergio in the maintenance team has been responsible and did a good job! The requests from the HOA…read morewere taken care of in time.

Mouse poop in every room! Unsanitary! Disgusting!…read more We told the property manager and they were already aware of a mouse problem in multiple of their cabins, but failed to inform us and inspect the cabin prior to our arrival! They transferred us to a different cabin but that one also had mouse poop in every room, and a large pile in the living room. We even saw a mouse run through the kitchen on our last night. Don't rent from Tahoe Rental Company! Terrible!

I didnt want to leave a bad review, but mgmt left me no choice -- pls reach out to make this right…read more I left behind a small pillow and after the team got the pillow, they agreed to send it back to me for a shipping fee of $15 and a service fee of $25. I thought this was reasonable. However, when they shipped it, they bought a box from USPS that was literally 10x bigger than they needed to; and paid $73 for it, ultimately trying to charge me $100 to ship a small pillow to me. I tried to say i'd pay $50 but they would not have it; even though they agreed the mistake was on their side. These are small dollars, but the lack of mgmt competency is clear.

We've rented from Tahoe Luxury Properties at least a dozen times since around 2005. We've stayed…read moreat multiple residences. Their properties are always awesome even at the lower end of their price scales. Their website clearly shows the features and layout of each property. The staff are prompt, attentive, and the booking process is automated and trouble free. A really good company with which to deal. The photo is a view from our rental's window.

We stayed at Sail Away and the property and concierge service was fantastic. Great communication…read morefrom booking to checking into the property to departure. Nice touches in the house from the team (wine and coffee) plus I really have to say the recommended car rental company they set us up with was incredible. Great stay and will be using them again.

We rented an Airbnb that was managed by Criterion during Covid and it was a disaster…read more Easily the worst experience I've ever had with a rental property. The place was not remotely close to what was advertised. Their mentions of interior design and decor did not match up with the scribbles on walls, chipped and broken furniture, and torn leather chairs that we actually found when we arrived. The worst part was how dirty the property was. They charged a bunch of money for a cleaning fee which would have been fine if the property was actually clean. There were stains on the sheets, bugs, cobwebs, and food on the plates and silverware. Also, a complete lack of communication when Airbnb tried to get in touch with them to resolve the issues. We just ended up going somewhere else. Absolutely terrible. The photos speak for themselves.

Criterion Properties gets 5 stars, no questions asked! I have used them for services like…read morecleaning, on call availability, and referrals to local specialists (like plumbers, electricians, etc). Dave and his team are not only professional, but he is kind and very hard working. Criterion Properties services both of my vacation homes in Tahoe and I have referred them out to a couple others as well. My two homes have had many renters, but still look great. Dave has had to deal with renters locking themselves out, spilling wine on the couch, and losing guest/parking passes, but he's always calm and quick to resolve the situation. He eventually transitioned us to another member of his team, but Brent showed concern for our house as if it was his own. A+ all around. I don't write many Yelp reviews but this is warranted. He and his team are exceptional.

A hidden gem! Great resource for rentals in the Tahoe area. Sean is great -- we really appreciate…read morehis help.

We had the best family vacation! Lisa was so helpful with house instructions and directions…read more Immediate response and always available with questions. Will definitely be booking our next vacation with agate bay properties.

We are homeowners in Tahoe Donner and started using VRA property management company last year. The…read moreVRA team is reliable, and responsive, and they provide exceptional customer service. They are also nice people to work with and have been helpful with suggestions to improve our home and guest experience. We trust that they will take care of our home and provide excellent service to guests. They are a vast improvement over our previous property management agency. We are extremely satisfied with their services and highly recommend VRA.

I now live in Tahoe full-time and have used many other local cleaning services for my vacation…read morerental here. My rental is my only source of income so when the cleaners were late or things were broken and not fixed because I was not notified, guests would not have the best experience. I even caught one group of Mexican cleaners putting sheets just in dryer and not even washing them! That's when I started doing all the laundry myself! Unfortunately, some circumstances in my life caused me to not be able to actively manage the rental as I use to. I was in dire need of people who could do more, get the job done, and communicate with me and let me know they hear me when I communicate with them. Finding Vacation rental assistance was a complete miracle for me. Not only are they on top of the cleaning, (and all linens are provided by them and taken off sight for professional laundering) but many smaller maintenance issues as well and making sure the hot tub is cleaned and serviced between every set of guests. Their pricing is extremely fair, and I believe they earn it by keeping me informed of anything needed so I'm consistently receiving 5 star reviews from my guests. Which results in more bookings! I get pictures of any issues noticed after a guest leaves, which takes away a lot of stress! When they heard my beloved dog died, I even received flowers and a card. That's special. The professionalism via pre and post inspection reports, and ability to have a 24 hour on call handy man if you choose really makes owning a vacation rental much less stressful. Thanks to VRA I'm able to focus on my own healing and do more of giving back to my community. They are the most thorough, polite, professional, fair, people I've met in this industry, and I'm really so grateful for their whole team from the top down.

Best rental experience in have had so far. We rent the cabin every year and this was by far the…read moremost communicative and efficient process ever. The cabin was amazing and clean and everything was well explained both for arrival and departure will not use any other company going forward

We've used TMP for many years and always received great service. Communications, properties, check…read morein and staff have always been great!