I had paradise resurface our hardwood floors a few months ago. We chose a much lighter stain than…read morewe previously had as well. Here's how it went: First the good. Communication as to when they would be here was decent and they were dedicated to completing the job in a timely manner. They also did a great Job of keeping the dust down when they sanded. Then the wheels fell off. I was told the process included taking the baseboards off. These were not removed which left some areas where stain was left all over the baseboards and other areas where you can still see the older, darker stain up against the boards. A few times, I brought this up to the worker and they retouched that area, but not all the rest of the areas that had visible dark stain. They were not very discerning or proactive in their quality. Additionally, the Bona Commercial grade HD top sealer was supposed to be the hardest stuff on the market. It's nowhere close. We've had these floors for 11 years and never had any issues with dents, grooves, or gouges until this project. And third, the worker told me I should be able to be on the floors in about 3 hours. So in 6 hours, I started moving furniture back onto the floor and promptly noticed deep grooves and dents from doing so. I will say the original quote said 72 hours. But who thinks to go back to the quote to find this information? So I asked the worker and 3 hours was the answer. Now I have grooves in my floor. When I brought this up to Peter, he got very defensive and out of frustration asked "what do you want me to do?" It's a tough question. Do I go through this painful process again by starting over? Or do I just deal with it? I chose to deal with it. But make sure others who may consider them understand what could happen. In conclusion, I certainly do NOT recommend paradise flooring as they cut corners and misrepresent the quality of their workmanship and materials.

Paradise Floors completed a fantastic job refinishing & repairing water damage to our wood floors!…read moreCommunication with Peter from the estimate visit to final completion was excellent. We chose to leave our home during the work and Peter kept us informed on the status throughout the entire process. We obtained several estimates for our job. Paradise's estimate was slightly higher than others, however, because of the professionalism & product quality, we felt most comfortable choosing Paradise for the work. So grateful we did! Secondary to a well-done job, Peter & John finished the job with extreme cleanliness and tidiness. So nice to return home to amazing wood floors and a clean home. We recommend Paradise without reservation!!

Pryor Flooring did an excellent job of installing our red oak flooring. It was a big job. They…read moreremoved tile in entry hall, sanded and refinished existing oak flooring in kitchen and dining area, changing the color to match the much lighter color that I chose for the family room, entry hall and dining room, and feathered the new floor into the existing wood flooring in kitchen. Dan listened well, did exactly what I asked, and he and Doug went above and beyond to minimize the mess that taking out a tile floor creates. David was very patient and helpful during the color selection, even though I was very anxious about making that decision, and he did a great job of staining in the custom color that I chose. The crew was very careful to leave no damage. The price was competitive. There were a couple of boards that I wasn't happy with and the problem was resolved to my satisfaction without my having to insist. Pryor really cares about customer service. I will definitely use them again in the future for any hardwood project.

The pictures say it all. The quality was horrendous and the end result is a lot of paint and years…read morewith a poor quality job on our hardwood floors. Took 7 days to clean the sawdust from every room. The owner said this was a quality job.

Amazing job. Carpet and LVP came out nice! If I need another job later I'll be calling back.read more

We used Interior Exteriors to replace all of the blinds in our house and the entire process from…read morestart to finish took nearly a year. We had an awful experience with both the sales rep, Lorena, and Hunter Douglas, the product we purchased. To share an example of our experience, during the initial install, it was discovered that the blinds for our daughter's room were ordered in the wrong measurement because Lorena entered the measurements wrong. It happens, no big deal! However, when the new blinds arrived (in the correct length), they were broken. They were taken back to Hunter Douglas for repair, but when they came back, they were more broken than they were before! We were told that Hunter Douglas could repair them again, which we didn't deem acceptable at this point and asked for new ones. This was agreed upon by all parties and new ones were ordered. Finally, we received the correct sized blinds that were functioning how they should. But don't worry, the story isn't over yet...A couple of weeks after the install, both blinds started to operate improperly when they would go up and down. We reached out to Lorena, who put in a warranty claim. After waiting weeks and weeks, they finally arrived and guess what? They were the WRONG SIZE again AND broken! It was the same ordeal all over again. We started the process in August/September of 2024 and it took until the end of July 2025 to get the correct (and working) blinds in our daughter's room. This is just ONE of the instances we've experienced through this install process. We've already had to take advantage of the warranty multiple times due to broken blinds or fraying material. Hunter Douglas sent us a card apologizing for the ordeal, which was nice, and offered us free solar chargers, which we didn't need. Four of our windows were measured wrong with the current valences we have, so we asked if they would be willing to offer us new ones to correct the failed installof 4 windows. Hunter Douglas did not deem this an appropriate resolution and instead, offered us 5% off to have our new blinds re-installed correctly. We weren't very happy with this and spoke with Lorena, who gave us the impression that Dan, their measurer/installer, would come fix his work with the valences when he brought out the latest warrantied blinds for install. Turns out, Lorena did not intend for this to be free of charge, either. When Dan came back out, he told us that Lorena said he was to give an estimate for the work to be done and for "you (Dan) to deal with them." Apparently, doing her job as the sales representative only goes so far... Just the other night, the App disconnected us from our "home" because Lorena still hasn't disconnected our home from their install process! This isn't the first time this has happened. When they setup the blinds and connect to the app, they have to transfer ownership over to us...but it seems they have failed to delete our home from their end. It is the most frustrating thing to see Lorena is still the "owner" of our home system... Lorena was kind and seemed understanding but then became very dismissive towards us. Hunter Douglas has been horrible to work with and has no quality control or customer service. We spent a pretty penny on this project and are left at the end of this as very unsatisfied customers. We were planning on having our floors done through Interior Exterior, but will be taking out business elsewhere because of how Lorena handled this situation. We also will never recommend Interior Exterior nor Hunter Douglas to anyone. Never again!!

LOVE our new carpet!!! Michelle was awesome to work with. She did a fantastic job exceeding our…read moreexpectations. We will definitely be back when we are ready to update more rooms.

On 3/16/23 Smith's Carpet Connection accreditation in The Better Business Bureau (BBB) was…read moresuspended. Received/installed the wrong carpet which we ordered from Michelle Smith, the owner of Smith's Carpet Connection & they refused to correct the problem. The BBB attempted to mediate a resolution, but Smith's refused to go through the mediation process, which caused its accredited BBB status to be suspended on 3/16/23. With so many other great options for flooring, we highly recommend looking elsewhere for better customer service, honest business practices, and professionalism. Experience Overview: After our old carpet was ripped out & Smith's was less than halfway through the installation, we noticed the new carpet didn't look like what we had ordered. We notified the installer (hired by Smith) as soon as we noticed the issue. The installer immediately notified Smith, but the installer still proceeded with install (primarily citing safety concerns for our kids & dogs as there were nails/tacks/staples & exposed boards everywhere with the original carpet being ripped up). After notifying the installer, we called, emailed, & eventually visited Smith's office in person (as once we got through by phone we were told by Smith, she couldn't confirm there was an mis-match from the pictures the installer had sent, so she wanted a physical sample brought in . . .We're still not sure why Smith and her team didn't offer to visit our house or coordinate that with their installer). When visiting the store, the unprofessionalism and blame for the problem was appalling. Smith told us we should have directed her installer to stop (again we notified the installer as soon as we thought something looked wrong) & eventually were told nothing could be done & they would have to contact a representative for the carpet manufacturer. After Smith contacted the rep, she admitted to ordering the wrong carpet, but continued to blame us for allowing their installer to continue. They did offer replacement carpet material, but not the cost of the install (about 1/3 the price). In the end, Smith gave us less than 1/3 of the total cost of carpet & install & refused to do anything beyond that. We engaged an attorney as well, but ended up deciding that the legal fees & time taken to go through the legal process could prove to be more time consuming & costs than we had already spent/lost. Either way, we just wanted the correct carpet as we ordered & not a long drawn out legal battle. In the end, we're stuck with living with the (wrong) carpet that doesn't match what we ordered or having to pay to replace/install it again (elsewhere). This was just overall a terrible experience with owner, Michelle Smith, and her company, Smith's Carpet Connection. Bottom line, we highly recommend looking elsewhere for good customer service, honest business practices and professionalism for flooring needs. For more information on the 3/16/23 suspension of Smith's Carpet Connection accreditation in The Better Business Bureau, please contact the BBB.

We were in the process of possibly redoing our laminate flooring and decided to try having it…read moreprofessionally cleaned. We were using "thieves" cleaner which over time developed a dirty haze that kept getting worse. Travis came in and worked for 2 days straight and brought our flooring back to its original finish. He literally saved us thousands of dollars and a boat load of work. We highly recommend Superior! Travis was very easy to communicate with, professional and showed up on time. Thank you Travis!!

Travis was punctual, polite, professional, took genuine pride in his work, AND went above and…read morebeyond what he was hired to do! Without being asked, he made repairs to my floors. The 10'x12' rug pad that was stuck to my floor? He simply said that it wasn't a problem, and that he'd take care of it. My floors look fantastic! I will absolutely call on him again!

Sean with O'Briens was great to work with. We needed to quickly replace carpet in one room and…read morestretch 15 year old carpet in several rooms. He ensured the carpet we were selecting would meet our needs and got us scheduled within our timeline. Our Carpet installer and stretcher was Pedro, however to me he was Gepetto. Pedro is a true craftsman, he takes such care and pride in his work - I don't have the words - he and his team member did such a fantastic job!!! The new carpet is beautiful and the carpet stretching was remarkable - the old carpet looks almost new. Thank you Sean and thank you Pedro (Gepetto)

Excellent experience from selection at the large showroom with lots of samples, styles and weight…read moreto the finished install! Very good communication about product availability and when the carpet that was very affordable arrived at the warehouse. I enjoyed shopping local with an experienced sales person, and not dealing with a big box store. The carpet selection was discussed with her and she helped in the decision. The high traffic area needed a certain type of carpet composition and didn't need to be 88 oz weighted carpet like in the rest of the house. Large selection of premium carpet and pad samples in the show room at economy to various diamond premium price points. Bought carpet during a holiday sale before the end of the year. Scheduling of install was easy and worked around our limited availability. The sale person even had the installers scheduled to move a upright 44 inch Baldwin piano and furniture into the garage. I felt appreciated for the purchase by installers and the main installer did an excellent job with the skim coat to smooth out a dip in the expansion seams and the other veteran installer fixed two creaky stairs. Very friendly and I would hire that team again. The team was quick but took the time to clean by the truck and all of the carpet strains near cuts off the floor and baseboards. Attention to detail and pride in finished product shows. I didn't have to clean up in the driveway or street , when install team left. Experienced staff and service. Will use this OBriens carpet one flooring on academy rd in colorado springs again. Thank you. I recommend this location to anyone looking for an excellent experience and careful handling of process from selection of flooring to final install and clean up. Better experience than I had from another different discounted flooring business in Colorado Springs.

Floor Craft installed our LVT and carpet in our new home. There were 2 areas that needed fixed, and…read moreCraig did an excellent job making it right. Very happy!

Both of my kitchen and bathroom tile were done by someone who apparently no longer works for this…read morecompany. They came in 3 times to redo the kitchen and still looks mediocre, but much better than where it started. These photos are of my bathroom tile where no one will step up to redo this train wreck quality job. I'm so disgusted by the work and the lack of concern that this is their name on this project.

Julie and Donna have helped our family Over the past 5 years updating every floor with carpeting…read moreand wood laminate. Miguel and his installation team are top-notch and feels so good to come home to comfort!!!! Thank you guys for the great value and hard work. Will be back for more soon.

Our small company is building the first of several spec homes and we like to support local small…read morebusinesses, so I was excited when I read the reviews for this store on another site. The first time I went in the store the woman was very pleasant, but admitted she was somewhat new & still learning some things. In our conversation, I asked if they had a builder's discount, she said she didn't know, but she would have to find out, but her boss wasn't there, she assured me she would call me when she found out (no one ever called). I went back a few weeks later to again look at flooring & spoke with the same woman. I again asked her if they had the builders discount at which time she excused herself went to speak with another woman and came back and told me, no they did not. The ironic thing was the time before when I was in the store, there was a Realtor in the store (who I learned from an employee does several homes - maybe fix & flips) - I don't know. And I hear them discussing her discounts. Not only do we own a company that builds custom homes, but I'm also a licensed real estate agent. So the independent agent gets a flooring discount, but the builder/agent doesn't get a discount There seems to be an issue with flooring stores in Colorado Springs, so I am going elsewhere. I truly thought this "might be the one", sadly it is not.