It was honestly a very nice place to stay! Everything was conveniently close by! We really enjoyed…read moreour time there!

Our family has made several day trips to Big Bear Lake over the years, but this was our very first…read moretime actually staying in the area, and Big Bear Vacations absolutely did not disappoint! From the moment we arrived, the cabin felt warm, welcoming, and thoughtfully prepared for families. The home itself was beautiful and incredibly well stocked with amenities. The kitchen had everything we needed for cooking meals, including cookware, utensils, spices, and little conveniences that made it feel more like a home than a rental. Every space felt intentional and cozy, from the inviting foyer entrance to the comfortable living room, the two bedrooms, and the outdoor patio area. There were so many little spots to relax and enjoy during our stay. Traveling with small children can sometimes make vacations stressful, but this place made things so much easier for us. One of our favorite features was being able to let the kids safely play indoors in the enclosed front room without worrying about mosquitoes or them wandering off. We also loved grilling outside in the back patio area while knowing the kids were secure in the gated space. It gave us peace of mind and allowed us to truly relax as a family. The neighborhood was another huge plus. It was peaceful, quiet, and family-friendly, with very little traffic since the road leads to a dead end. Even though it felt tucked away and serene, we were still just minutes from everything. Shops, restaurants, and the Village were all conveniently nearby (only about a 5-minute drive away) which made exploring Big Bear Village super easy. Inside, the beds were extremely cozy, there were plenty of clean towels, the shower was fully stocked, and the refrigerator had more than enough space for groceries and family meals. The extra touches really made the experience memorable for us (especially the board games and the Pac-Man arcade machine in the living room) which both the kids and adults enjoyed! Overall, this stay exceeded our expectations and truly helped make our family trip special. We would absolutely stay here again and are already looking forward to coming back on our next trip to Big Bear Lake.

Love this company! We booked the most amazing cabin in 2023 and are heading back again, of course…read morebooking through them. The entire process is seamless and the team is so pleasant to work with, especially Ally. Ally truly goes above and beyond. She's incredibly informative, thoughtful, and makes sure you have all the intel you need before your trip. She even shared helpful local resources like bensweather.com for updates from their local meteorologist and pointed me to where to check road conditions, then followed up with an email including everything to make it easy. She also gave the best cabin recommendations tailored to what we were looking for. You can just tell she genuinely loves helping people. She makes you feel less like a customer and more like family. Pro tip: it's way more affordable to book directly through them than through Airbnb or other third party sites. Highly recommend!

I had an amazing experience with Ally and Ernesto at Destination Big Bear. I was in a really…read morestressful situation after I lost my ID at an Airbnb, and they went above and beyond to help me navigate everything. They were patient, professional, and genuinely cared about making sure I was okay and taken care of. What could've been a nightmare turned into a smooth experience because of their help. I'm so grateful for their help and highly recommend Destination Big Bear -- especially Ally and Ernesto. True customer service like this is rare. Thank you both so much!

My family and I had a great time on big bear lake. Are cabin had an ole school cabin feel with all…read morethe amenities. We loved the game room and the spa tub outside. The cabin came with pots and pans for cooking utensils and even napkins. Also nice towels and soft comfy pillows and bed spreads, big nice beds for the girls they loved that they had their own room with big nice beds. There was a nice size tv for my husband as well to watch his morning news. We made breakfast and went out for lunch and dinner. The location was amazing right off the lake and right down the street from the village and all the nice restaurants and eateries. Most of all the staff we booked with was amazing so friendly, attentive and informative. Thank you all for the hospitality. We will be back again.

Nice remote check in. The cabin/room was as described and met expectations…read more Good value for what we got. I stayed with my son for a night before we went into the woods and camped for four days.

My review is as an owner of a rental cabin in Big Bear Lake. For years, we had been with one of the…read morelarge property management companies on the mountain with very lackluster results. Not much rental activity except in the winter, damage to the property that went unreported by housekeeping, and just the general vibe that our small cabin was a very low priority for them. Finally, we made the decision to change management this summer after we completed a remodel. I found Leanne in a Big Bear FB group online along with several other PMs who responded to a post I made about looking for new management. Leanne was the only one who provided helpful, tangible information when she reached out to me. We spoke and then I decided she and SkyHigh cabins would be our new managers. The onboarding process was smooth and detailed. They are extremely professional and walked me through the different stages of getting ready to "go live" on the various platforms they use. It took about 6 weeks to get everything completely switched over. But when we did go live in mid-October 2025, all I can say is WOW!! We've had 12 reservations made in just over a week's time! We didn't have 12 reservations in the last year total with the old company, so this has been very, very exciting for us. Aside from all of that, Leanne, Jennifer and their team are very communicative and helpful. If you are looking for new management, I cannot recommend them enough. Just do what they tell you to do, use their vendors, and follow their lead. They have figured out the algorithms and rental platforms to such a degree that your property will actually start to pay for itself. We were on the verge of selling our cabin, but now, we will be able to hold on to it. Call them today!!

Best decision I ever made for my Big Bear rental was partnering with Sky High Cabins. They take…read morecare of everything from permits, taxes, rental bookings, cleaners, hiring repairmen, etc. - Thank you for all that you do!

Perfect cabin for our little family of 3. We stayed here from 2/24-26/17. Booking was easy;…read moreeverything was done online and communicating with Melia (the property owner) was a breeze. The pictures are exactly what you get. It's a cute 1 bedroom cabin with an upstairs loft. The good thing about this place is it's not as old as some other cabins. Not overly decorated or cluttered...it's simplistic/minimal. During the day, we stayed upstairs with our 9 month old son. It's carpeted so it was easy for him to crawl around and play while we watched movies from Redbox. The kitchen had all the basic amenities and it was easy to use all the appliances. We brought food with us in a small cooler so we were able to cook our meals without having to go out to town. During the night, we stayed in the tempurpedic queen-size bed. There were extra portable heaters in the closet which came in handy during the cold, snowy nights. The fireplace kept the place nice and toasty (just make sure you get a fire-starter and some fire wood). The location of this cabin is great; we drove to The Village and Boulder Bay Park. There's also Vons and Stater Bros for groceries and a Starbucks nearby. The slopes are close by but we weren't able to go boarding at this time because of our baby. Overall, we enjoyed our short stay. But there is one thing I wanted to point out...As part of the property rental agreement, just remember to take out your trash with you when you leave. I found that sort of weird because our car was fully packed with our luggages and there was no room for us to drive our trash out and dump it to the 2 locations. I did call the housekeeper to let them know when I was checking out. I was hesitant at first due to the lack of Yelp reviews; but look into their TripAdvisor reviews also. If you're going to Big Bear definitely book this adorable cabin!

Melia left my kids stranded and wouldn't let them into the place. She said it was "regulations"…read morebecause the booking was in my name. I suggested to her to give me a refund and let my adult son rebook it in his name so the rules are met. They were already there! She didn't even respond! She kept my money and the kids had nowhere to stay!

We stayed at Edgewood Mansion for my 40th birthday during New Years Eve. My husband planned the…read moretrip to include my closest girlfriends and their families. From the beginning to the end we had the best experience. The mansion has so much history, is perfect to accommodate multiple families with en suites, huge kitchen, many places to relax, and plenty to do. We had kids from ages 4 to 10. We thought we would run out of things for them to do. Not at all. The mansion is so huge, they had plenty of room to stretch out, the hills on the property provided for fun sledding and snowman building. The adults were either at the sauna, jacuzzi, kitchen, outside in the snow walking the 2 acres of property or just relaxing in one of the many comfy nooks. I highly recommend Edgewood Mansion for any type of event whether it's a birthday trip, family reunion, corporate retreat or any other purpose where you want to feel like you're at home, or provided for like a Queen. The location which is located higher up in the mountains is away from the traffic. The accommodations are immaculate and the concierge services provided by Chantal who was available to us 24/7 before we got there and during, was spot on. We catered instead of cooking which was so much easier on everyone so we could enjoy each other's company versus cooking. Chantal gave us choices and she had Mexican food delivered one night, Italian catered another and on New Years Eve we had a personal chef, Mike who is a master chef create the most delicious surf and turf dinner. We had piles of Alaskan king crab legs and the freshest, tastiest filet. Everything was provided. This was an amazing trip because of where we stayed, the owner Laura who was so accommodating and Chantal who was so helpful. Our friends have not stopped thanking us for coordinating this trip. We all got to spend time together with the kids together and not feeling overwhelmed because everything was at our fingertips. Thank you to Laura, Chantal, Irvin and the maintenance crew, Sherri our housekeeper and the magical Edgewood Mansion.

An absolutely fantastic experience for a vacation. Then property, the house, the eclectic,…read moretimeless, sometimes bizarre, sometimes awe inspiring and generally non-stop entertainment made this rental one of the best. Laura, the owner, does a fantastic job of welcoming you, walking you through the sometimes labyrinthine maze of rooms, and welcoming you to a piece of history. As we travelled during Covid19, the property felt safe, clean and secure and we had no concerns about our health or safety. Highly recommend for people hosting special gatherings, parties, family vacations or special events. Definitely worth it.

5 Kern's Cabin (Kabin on confirmation): The showers did not work correctly, the fixtures are…read morebroken and the water was scolding hot or freezing cold, not to mention plumbed the wrong way so hot is really cold and cold is really hot. This is super dangerous and luckily my youngest daughter did not get burned. There is no reason to allow your water heater to pump out scolding hot water, that is a simple adjustment. Fan in the bathroom is broken upstairs so to get air flow from a shower, you need to open the window which is in direct view of the neighbors living space. How the cleaning service does not notice this is confusing. The towels in the bathrooms are literally rags, all mixed matched, some with holes and super thin. Just a bit odd when you need 4 towels to dry off. The kitchen did not have a decent quality or array of items needed. The dishwasher had a rubber band holding the utensil tray on. The fireplace/living room was why we choose this location so that was as expected. The lingering Christmas decorations were a bit odd but with the overall quality of the property, it makes me think the property is just not either rented often or maintained. And last but not least, while we stayed for 2 nights, keep in mind we were out and about all day, a critter chewed all the wiring in our engine. It definitely was at this cabin since our engine light went on when we were departing on our last day. We assumed it was a faulty sensor since my car is new but as it turns out, $1,067 later, something ate through our engine while it was parked at the unit. And, that $1,067 may not fix it. If it doesn't work, the dealership told me they would need to replace this entire section. I did not bother to ask how much that was going to be. There are signs all over reminding you to not feed critters and you can not use their city issued trash receptacles. They want you to take the trash with you to this local dump which for this cabin, was in a convenient location. Not a big deal they want you to take the trash, but I am assuming the critter issue is a much bigger problem. We also opted to have the trip insurance just in case of weather. Although they cover a wide array of random things, the one thing they have listed as being not covered is.......VERMIN. I notified the management and they responded with a we will look into it. Does anyone else notice there are only 5 star reviews on their Big Bear Cabin website? Good thing we have other options on google & yelp to make a review!

I would never stay with this company again. I rented through Air Bnb. First off, the only reason i…read moreleave this review is to warn fellow renters. Take pictures of the cabin when you arrive and when you leave. The condition of the cabin was OK and i had no major issues during my stay. My problems started two days after i got home. I received a request from the booking agent for $500! The message read: 'Thank you for taking care of the deck repair. Michelle' I responded immediately asking what had happened and that i was unaware of any issues while renting. I feel like this type of communication was rude and absolutely presumptuous that i caused the damage. You see, i went to Big Bear when everything was covered in snow. It had been covered for the last weeks from a previous snowfall, and the snow had not melted yet. When i arrived at my cabin, it was completely covered - including the deck. We were not able to use the deck for this reason. Obviously the rental company did not shovel the snow in between renters. There was no further response from her and she escalated the issue to the AirBnb team. There was no dialogue or attempt to speak with me regarding this, which I believe would have deescalated the situation because i attached a picture clearly showing that the deck was covered in snow/ice. It did not snow while we were there - this was obviously from previous snowfall. The damage pictures she sent looked like a burn marks on the deck. Those burn mark pictures were soaked in snow melt and ice. Obviously this could not have been done by me i my picture shows the deck covered in snow. Till today, after escalating the issue the rental company has not followed up with myself or AirBnb. It is unprofessional and unnecessary to work with your customers this way. This company turned my great vacation into anxiety when i came home. I would never rent with them again. Be professional, do you diligence and don't accuse your renters of damage because you don't adequately check your properties in between rentals. -Renee

Quick getaway to Big Bear for just a couple days. My stay here is just what I needed. Such a…read morebeautiful condo, with a great location. Easy access to the slopes and resort. And close to the fun shopping and great restaurants in the center of town. A lot of space and a wonderful, homey feel. Kitchen is stocked with anything and everything needed for a longer stay. Will be booking to come back with the grandkids and whole family next time. Something I can certainly look forward to.

What an amazing place to stay! Location, location, location. You are right in the middle of…read moreeverything and Snow Summit lifts are at your doorstep. The rooms are comfortable and well supplied with all the pillows and blankets you would ever need. The shower is amazing. Even has a coffee bar! After a fun filled day of Big Bear activites it was great to come back to the condo and enjoy a some time on the balcony or play games on the arcade.

I recently stayed at a cabin through Big Bear Escapes and cannot recommend them enough! From the…read morevery start, their responsiveness was incredible. Any time I had a question before our trip, they got back to me in a timely manner, making the whole planning process completely stress-free. Shout out to Doria for making our stay extra special for my birthday getaway!

Although I did not stay at one of the properties, I had direct dealings with the company/management…read moreand my experience was extremely negative. During the process, I felt I was unfairly blamed for damages I did not cause, and I experienced issues involving personal belongings being damaged. Communication became hostile at times and included insulting language and behavior I perceived as intimidating and retaliatory. I was also told directly that CPS had been contacted regarding me, which added significant stress to an already difficult situation. Based on my experience, I would strongly encourage anyone dealing with this company to document everything carefully and keep all communication in writing.

We have been using American Eagle Janitorial for our cabin in Big Bear Lake for cleanings between…read moreguest. The owner has been fantastic and responsive and exactly what we need when we are remote. Aaron and his team have always been responsive and quick to be of help, which we sincerely appreciate, we look forward to using them for many years to come!

We have been working with American Eagle for three years at our cabin in Big Bear, and they have…read morebeen absolutely amazing! After a major rodent infestation, they managed everything and cleaned so thoroughly that the cabin looked brand new. Since it's an older place, we truly appreciate the care and attention their team puts into it. Amanda is always quick to respond and a pleasure to work with. Their service is, without a doubt, the best janitorial experience I have ever had! I wish they were in Irvine as well! If you are looking for exceptional service from a fantastic team, I highly recommend calling Amanda or Aaron!