We own a short term rental in Breckenridge and have used this company for literally a decade (or…read moremore). They have always been attentive and careful with our hot tub and gracious and kind to our guests. I would highly recommend them to anyone for the service and maintenance of their Hot Tub investment. Thank you to all the HTHT&B staff for multiple years of great care.

Needed 2 small plastic fasteners for the headrest on my hot tub (which I purchased at Heavenly…read moreTimes last year). After I noticed they charged me $30 for them, I found out they are $1.89 online. Honestly, if customer service meant anything to these chiselers they would just comp it - in consideration of my $10k tub purchase. If you want a friend don't look here - get a dog.

We have been with Highland Pools & Spas for 26 years. In fact we purchased our first hot tub and…read morehad them install it back in 1998. We are really glad we have been with them over the years. My wife and I totally trust them to maintain the hot tub and when ever there is an issue (like a broken lifter or a broken control knob) they are quick to resolve it. Our town home is a 3 bedroom with a loft and rented a lot during the year. Amazingly over the 26 years I have never received a complaint about the hot tub. Highly recommend Highland Pools & spas.

We've used Highland Pools for over 10 years and highly recommend them. Not only do they service the…read moretub, but we've purchased through them too. They arranged everything from picking up our new tub, to getting the lift to put it on our back deck and installing it, to removing and disposing of our old tub. Our home is rented regularly and the hot tub gets lots of use all year long. Cecelia lets us know if there is anything that needs to be taken care of. Everyone that we've met who works at Highland Pools has been friendly and professional.

I don't know what is going on with this company. We've use their service for a little over a year…read more Things were fine last year but suddenly this year we're getting no communication. You call the office and nobody returned your phone call. We are paying for the top of the line maintenance plan, but nobody is showing up to clean the hot tub. They supposedly replaced a broken pump, but the pump is still not working. Of course they charged the card despite the work not being finished. Look for another company that is more responsive.

I agree w/ Lisa H's post from a year ago. ZERO communication! The last time their sales guy…read morereturned a call or e-mail was when we were still considering a larger, higher-end Hot Spring Spa more than 3 years ago. The installation back then went well, but if you don't sign up for their regular "route service," then it becomes "all quiet on the western front." Their service dept. was not even willing to help me escalate an issue to Hot Spring after a pump failed very shortly after the warranty period had expired. Instead, they just wanted to send out a technician for $245 minimum - including travel time from the Frisco location, even though they have regular route service customers in my neighborhood. If you want to feel like you're getting a pretty decent deal on an entry-level hot tub and need someone to maintain it for you, then sure - consider buying something from the Hot Spot Collection and have Maximum Comfort service it. But if you plan to operate, maintain and service your hot tub yourself, then I'd stay away from these guys and get something better from one of several other retailers in the County that are more responsive, reliable and represent reputable brands such as Arctic, Jacuzzi and others.

We have used The Hot Tub Company for the last 2 years. John and Jenny run an amazing business and…read moretheir employees are very friendly and knowledgeable. I would highly recommend this company to service your hot tub!

From the owner: Hot Tub Sales, Service and Repair in Summit County is what we do best. We are a family-owned…read morebusiness and have been servicing commercial and residential pools and spas since 2002. Within five years of starting our business, our client base grew from 23 to 200! Our first-time customers continually become our long-term customers time and time again because of our expert staff and consistent service, choosing us for all their spa and pool servicing needs. Our business has steadily grown throughout the years thanks to the referrals of our customers and the great relationship we have with numerous property management companies throughout the County.

Super helpful. Great products at great prices. Will go out of their way to help. If you are in…read moreWinter Park or Fraser give these guys a look instead of the bear dance thieves. Derrick couldn't have been more helpful, he was great.

After months of dealing with ongoing connectivity problems involving the Bullfrog Spa / Gecko…read morein.touch 3 system, and Ski Country Spa / Bullfrog Spa of Vail (holding company, The Spa Man-Granby CO), I'm extremely disappointed with the level of support and warranty handling I've experienced. The spa was marketed and sold with remote monitoring and control functionality as an integrated feature. Since installation, I have experienced repeated connectivity instability, inaccurate status reporting, and inconsistent operation despite replacement of hardware components and multiple troubleshooting efforts. The difficult part is obtaining a clear path toward diagnosis and resolution. Recommendations discussed by their technicians or support representatives are not resolving the issue. Further, personal investment of thousands of dollars and effort have been performed as they recommended without fixing the issue. I also submitted a complaint through the Better Business Bureau process. Arbitration options were granted but the deal declined to engage. Consumers purchasing premium products reasonably expect responsive support, clear communication, and a consistent effort toward resolving ongoing technical issues. Unfortunately, that has not been my experience. For anyone considering similar products from the manufactuer(s) and this specific dealer, I would encourage researching: * Long-term support responsiveness * Warranty service expectations * Dealer service policies * Reliability of connected/app-based control systems * How integrated technology issues are handled between dealers and manufacturers I am sharing this solely as my personal experience in hopes it helps other consumers make informed decisions.

great service - from sales to instalation and maintance - love them!!! highly recomendread more

From installation to service this is the way to go. I shopped around on the western slopes and not…read moreonly were they fair pricing, overall the best customer service and communication experience. I ordered the spa and did the pad myself. They showed up and did a quick install. After three months we had mouse chew one of the water lines. Note* add some nice deterrents around the hot tub as they like the warmth in the winters. Anyways, Austin and the team were very quick to take my call, and follow up on my issue with a quick service call. I'm big on customer service and this is why I'm rating them 5 stars! Would definitely recommend using them.

The best! Used them for a small spa in 2020 and this year for a huge one. Great service,…read moreinstallation and communication. Rob is great and I am so glad I did not try to save a few hundred dealing with somebody in Denver. Buy local enjoy the best service around.

The most overpriced place on the planet. Extremely unhelpful. Operate as they have a monopoly on…read morethe whole Fraser valley. Circulation pump was 139 online. They wanted 289 for same exact pump. Bought next one up in size from Spa Man in granby for 190, tax included. Basically same price as everyone else. When I bought my hot tub it was $4000 more from them than having it delivered from Denver. I would carry my tub on my back to Denver before I would give them a dime. If you have money to burn and bad service is your thing, this is the place for you!

Terrible company with terrible customer service. They will bill you after the fact for $1,000 and…read moretry to put on your credit.

Used to be a great company but have become overpriced, rude, and treat their employees like…read moredisposable garbage.

Sorry this shop closed a few months back. The good news is the location will be occupied by SnowPac…read moreTap. They feature a great selection of craft beers, good pizza and other food and a wonderful ever changing selection of activities and music.

From the owner: Mountain Spas Etc provides hot tub sales, supplies, repairs, and maintenance to the Front Range and…read moresurrounding mountain communities.

Great company! Cameron was super responsive in helping define the project and then communicated…read morewell up to the install. Excellent crew was technically excellent. Careful and deliberate and communicated well. Collin was the crew lead and was really good. I will certainly use this company again anytime I have a landscape construction project...

Cameron with the help of his 4 man crew led by Weldon did a fantastic job on my 1 acre home garden…read more Cameron is very professional and knowledgeable. Weldon leads his crew with precision to do a grand prize winning job. They are hard working and show their passion for a job well done. I recommend Neils Lunceford 100 percent for an all around beautiful job on your landscaping.